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Battered Guildie Syndrome is a Serious Problem

by

bgs

You might not have heard of this name. Although I’m certain you’ll have seen it in other players. Maybe you have even experienced it yourself.

Throughout this post, I will refer to Battered Guildie Syndrome with full caps in front as it deserves that sort of attention.

Let me tell you a story.

There once was a Mage named Miranda. She was one of the top spellcasters on her server. The guild she was in was formed like how most guilds are: A foundation of friendships. Over time, it expanded until the Argonauts had enough to launch 25 man expeditions.

This is the story of most typical guild startups.

Unfortunately, like most fairy tale guilds, there was a problem.

And that problem’s name was Larry the Stable Guy.

Note: The nickname was coined for his dogged insistence at watching Stables all the time so he could surf the net while everyone else did all the work. Sometimes he’d get so involved that he’d miss out on Horde players gaining possession of the flag from under him.

His tongue was so sharp and so smooth, he eventually worked his way to the top of the guild as an Officer.

Raids became more difficult. The atmosphere was loosening up. People weren’t hitting their tears. They were dying for stupid reasons and simply not doing what was expected of them.

But not for Miranda and her cohorts. She bought the best consumables and augments money could buy. If elite players had a spokesperson, she would be it.

Not everyone around her shared her attitude about trying hard. Why bother doing your best when bosses were dying anyway?

Slowly but surely, Miranda’s spirit and those of her friends were worn down bit by bit. Her friends couldn’t handle the atmosphere anymore. One by one, they said their goodbyes and left until Miranda was the only one left. By now, she was an Officer. The Argos had a large number of talentless players and bozos. Week after week they’d enter Naxx and continue to be stoned by Patchwerk. She was growing tired and increasingly frustrated.

One day, Miranda’s friend Faith contacted her to touch base and see how she was doing. Faith’s guild had cleared out nearly all the content Wrath had to offer. They had a starting position for a DPS caster and Faith happened to remember Miranda.

Faith practically begged and pleaded for Miranda to transfer over. These guys knew their stuff, he said. Their policy of progression is in line with yours, he argued.

But Miranda adamantly refused. She felt that she could still change the guild. Not only that, they depended on her too much. She felt she would have betrayed them had she just packed up and moved. Because Miranda didn’t budge, Faith eventually gave up and never talked to her again.

Miranda continues to feel weary and disappointment. She was in a casual raiding guild after all. But she wanted to do much more. Every time she felt like leaving, she just couldn’t do it. She felt an obligation to stay. She was afraid of the guilt that would’ve washed over her.

This is just a dramatic and fictional account of what a typical player with Battered Guildie Syndrome goes through.

Symptoms

How do you recognize a player with Battered Guildie Syndrome?

  • Inability to make a decision
  • Difficulty saying no
  • Obsessively sacrificing their needs “for the good of the guild”
  • Playing down guild infractions as nothing serious
  • Continues to go back to their guild despite wanting to leave
  • Frequently talks about leaving
  • A strong sense of loyalty
  • Personal goals do not appear to coincide with guild goals

Battered Guildie Syndrome is a very serious problem. It continues to ruin the lives and experiences of thousands if not more players to this day.

Treatment

Players at advanced stages of Battered Guildie Syndrome considered irrecoverable and untreatable. Treatment is a complete longshot at best.

For those in the early stages, a healthy dose of reality and a good wake up call have a 50/50 chance of working. Some studies show that applying a large amount of peer pressure is enough to cause players to realize that their guild isn’t working for them.

At this time, there is no known 100% effective treatment available to combat Battered Guildie Syndrome. The ability to logic and reason with the patient may have mixed results especially if their sense of reasoning is already damaged.

In the end, Battered Guildie Syndrome patients may end up continuing to be a part of their organization. Until treatment can be found, we have to face the fact that they may suffer from Battered Guildie Syndrome forever.

Image courtesy of hamma

5 Archetypes of the Healer

by

whyweheal

This is a guest post by Lodur

Hello everybody! Lodur, resto shaman from Zul’jin here again. I was running heroic Violet Hold last night when a hiccup with a player and Zuramat the Obliterator almost caused the group to wipe (lag + lots of little adds = low health for everyone).

We were able to stave off a wipe, and as I was ressing the only casualty the tank sends me a tell: “;Lodur man, I have no clue how you can do it. That had to be way hectic”

The statement got me thinking about how I started healing and all the different types of healers there are. I then began wondering how they got into healing.

Mulling it over I’ve come up with a few archetypes that the healers you run into can usually be framed in.

The Archetypes

Average Gamer

This is the guy (or girl) who does it simply because he can, it’s part of the game. This gamer usually has a full roster of alts more then likely created at a time when someone made a statement like "wow, we’re short on healers, we should probably get more". This game is often very easy tempered, very slow to anger or excite and tends to enjoy all aspects of the game.

Signs

  • Proficient for multiple classes and roles.
  • Likeable
  • Normally well read.
  • Well known by guildies
  • Always willing to help out in whichever capacity is needed

The Ex-Healer

This person started as a healer and has probably done more then their fair share of raids doing nothing but playing green bar whack-a-mole. Often times they are suffering from healer burn out and switch their class to DPS spec, or a new class all together, normally one that is not a hybrid and has no healing capability. These people tend to avoid healing like the plague. In extreme circumstances they may go back to their healer for a night’s raid or just long enough till a full time healer logs on, but will quickly return to DPS as soon as the opportunity is afforded them.

Signs

  • Doesn’t want to heal
  • May only heal for a raid or two
  • History of healing

Reluctant Healer

Normally this falls to someone who happens to be playing a hybrid that can heal at a time when their guild needs to fill in gaps. Sometimes this person takes a liking to healing and decides to go healer full time. They tend to learn quickly and climb up to eventually be a solid healer a short time after their switch, but still tend to maintain a DPS or tank set "just in case". They tend to be willing to change their roles from healing back to DPS or tanking whenever offered until they can get a fix for the other walks of life, and then normally return to a healing spec afterwards. It should be noted that a reluctant healer that doesn’t fully enjoy healing but stays that way because it’s the only way they can raid, can suffer from healer’s burnout very quickly.

Signs

  • Rolls on offset gear
  • Doesn’t really like healing
  • Spec flexibility
  • Fast learner

Hero Complex

The Hero Complex is an inherent desire to help others. It is a compulsion to help make their world right. This healer-type loves their role with such enthusiasm that there is almost no other way for them to play the game. They immerse themselves in the world of min maxing and micro-management. Their true joy is saving the day, getting that tank to full from red line and stopping a wipe, or saving that dying DPS that only had 50hp left. If this person has an alt it will usually be a tank or tank type. After all, if you can’t heal them you might as well save them by taking the damage for them. They will jump at any opportunity to participate in any event and generally are very affable, active in raids / heroics and social events, and aren’t afraid to take on roles abnormal to their class. They often refuse praise and can be found exalting the deeds of others around them. They epitomize the team player.

Signs

  • Really likes healing
  • Active in raids and social events
  • Definite team player

God Complex

A God complex is a state of mind in which a person believes that they have supernatural powers or god-like abilities. The person generally believes they are above the rules of society and should be given special consideration. These healers are bad news for raids and guilds. Like the definition suggests they often believe themselves above the rules set for everyone else and believe they should have special rights. They think that they are the best at their craft and refuse, rebuke and often times aggressively and openly oppose suggestions or criticism. In game terms they tend to condescend to other healers commenting often on how others need to step up or keep up. They openly exalt their own deeds with statements like "DUDE I’M AWESOME LOOK AT ME!", and when attempts are made to bring them back in line (or they are told an event or raid is going on that they don’t want to go to) they will often times try to hold the raid hostage until they are either given what they want or the raid fails and has to be cancelled.

Signs

  • Aggressive
  • Stubborn
  • Condescending
  • Holds raids hostage

Optional:

  • May or may not have their own World on the internet

Lodur’s Tale

Thinking over all of this I went back and thought about how I became a healer. When I rolled Lodur, the goal for her was to throw lightning and melt faces. I had been playing a hunter for the vast majority of Vanilla WoW and wanted a change of scenery. Shortly after hitting 70 our guild leader hits me up because they need another healer for Karazhan. I had never healed before but said sure. I did inform him though that I’d rather be DPSing. I grabbed what meager healing gear I had available to me, respecced to good old 0/5/56 and headed in.

Two full kara runs later and I was hooked. Healing was amazing fun and gave me a fresh new look on the game. I still kept my DPS gear (just in case ;] ) but made the decision to stick with healing from then on. I grew to hate speccing out of Restoration and whenever I had to for arena matches I would go back as soon as possible.

I poured over blogs and sites like Elitist Jerks learning everything I could about the ins and outs of my class and the math behind it. Every chance I got I would go healing to learn more about how to be better at my class.

One night I decided no heroic shall be refused my healing! (I paid for that statement dearly when Magister’s Terrace was released) I started out as the Reluctant Healer, but have since moved on to Hero Complex. Lodur is "Resto4Life!" and I don’t think I’ll ever want to spec a different tree, oh, and for the record my main alt is a DK tank =)

So time for you guys to share. What got you into healing? And What archetype do you fall into?

Saving a Blown Pull With Clutch Heals

by

firefighters

It’s just like any other raid night in Naxx. Your group is relaxed amidst some light bantering after a large pull. The healers have about 50% mana left in the tank and can go a few extra pulls before having to sit down and drink again.

Acknowledging the green light, your tank whips out his gun, locks on to a target, and pulls the trigger. Four mobs come rushing at him as a result of his transgression.

Out of the corner of your eye, you notice a raider standing a bit further away from the rest of the group. Suddenly, his Gnomish form is over taken by a large, black figure.

“Shade!”, You hear yourself breathe into the mic, rather forcefully.

To make matters worse, another patrol is about to run into your group.

Another raider curses out loud as you wince.

Turns out he was off target and tabbed to yet another group of trash off to the side and manages to get their attention.

What was supposed to be a routine pull is on the verge of becoming a blown pull.

Oh crap

This is the kind of situation that healers dread. At the same time, this is also the kind of situation where healers excel. Differences between average healers and great healers are easily noticeable.

A blown pull can look like anything. It can involve any number of mobs or any number of players. It can happen at any time. A series of minor and trivial events continue to add up until it snowballs and overwhelms the raid.

Are you ready for high stakes Whack-A-Mole?

Now what?

This is when your brain shifts to high gear and your fingers start to just react on their own. I’m going to refer to this is the APC process.

Assess – The very first thing a healer does is to look around them. Examine the situation by looking at the screen. Get a visual reference on the mobs and see if you can tell who they are running to or who they’re beating on. Ideally, your raid frames will highlight red on players who have aggro. By now, you should have a mental map of what exactly is going on, who is tanking what, and who has pulled aggro with stray mobs.

Prioritize – This is the fun part. You get to decide who lives and who dies. If the players on your raid frames are flashing red, it means they have threat on some mob. If any one of those players is not a tank, I strongly suggest throwing a shield on them right away. After that, you can only pray that they drop aggro or that they live long enough for a tank to pull them off. Keep your ears open for any keywords.

For example, if you hear the word “Challenging”, you better zero in on that tank immediately.

Cast – At this time, you should have an idea of who you’re healing. You should simultaneously be vocal about who you’re healing. It lets other healers know who to heal and who not to. If they know you’re healing Bob, then they won’t waste their time or overheals on Bob. On the flip side, if Bob happens to be that guy that said Challenging, then other healers may wish to jump in on that as well.

That entire process above should take about a second to run through in your head. There’s too many variables to account for so it’s difficult to imagine what you would do under certain circumstances. But sometimes it helps if you think about what you would do in such a situation if it ever comes down to it.

It’s kind of like being in a mall and knowing where the fire exits are in case there’s a fire. Sure you may not need it. But it’s nice to know where they are just in case.

The key here is to be vocal about who you’re healing. Strong communication can turn a blown pull into a salvageable one.

Image courtesy of tvvoodoo

Single Target Healing in a Multi Target World

by

986801_75906617

This is a guest post by Holy Paladin and Disc Priest blogger Ambrosyne of For the Bubbles

By the time I dinged 80 with my paladin, I was about ready to throw in my hat.  "This is insane!" I huffed.  "I feel as if Blizzard hates holy paladins." 

This is likely an exaggeration, but I’m a dramatic soul.  Regardless, let’s take a look at what pushed me to this point.

Aoe damage.  Wrath instances seem to have a lot of it.  Sometimes it’s just masses of mobs, some of which inevitably peel off try to eat the overzealous mage.  There’s also cleaves and whirlwinds and poisons thrown everywhere and rain of fire and blizzards and mojo puddles… 

Sometimes it seemed as if taking heals off the tank for even a heartbeat resulted in a wipe.  Most instances ended up sending my mind into chaos.  Peeking into it you might have seen something like this:

“Aaaah! Poisons everywhere I need to cleanse them!”
”OH MY GOD THE TANK IS DYING!”
*heals the tank”
“OH MY GOD THE DPS IS DYING!”
*heals the DPS”
“OH MY GOD THE TANK IS DYING”
*dies*

The only good thing to come out of this (aside from the fact that I decided to roll a priest) was that I learned very quickly to make the most out of a holy paladin’s limited arsenal.

How A Holy Paladin Can Cope

Beacon – Sweet, so I can heal TWO targets at once with a semi-expensive spell that only lasts a minute!  Sadly a group has five people in it, but we do what we can. 

Don’t get me wrong, I love beacon.  I just wish I could make it magically expand to the entire group.

In a five man you’ll often beacon the tank while topping off the DPS.  This works fine, except on longer fights where beacon seems to eat up your mana, and on fights where the tank is taking really heavy hits.  Beacon alone will not keep the tank up.

Sometimes I’ll beacon myself while healing the tank, if we’re talking something really not fun like the mojo puddles in Heroic Gundrak.  

Learn to predict incoming damage – This is easiest if you run with the same tanks all the time and come to know their gear and play style, but just being familiar with their class and the boss can be enough.  When I deemed it ‘safe’, I would judge for haste, toss a holy light on the tank so that he was at full, and then quickly throw Flashes at the DPS to keep them alive.  They might not have been at full health, but they were still alive.   If I guessed correctly, by the time I cycled back to the tank he was a bit lower on health but in no danger of dying before the next Holy Light.  If I had to, I let the rogue die.  Sorry man (I’m kidding!  I let the DPS warrior die).

Sacred Shield – In most cases, you don’t need to be afraid of rage or mana starving the tank.  The additional flash of light crits are great, and the damage absorption means you have less to heal!  Don’t be afraid to toss it on yourself, either, if you have the bad tendency to get healer tunnel vision.  Or if there are mojo puddles.  I hate mojo puddles, by the way.

Grab the Holy Light glyph – The splash heal sure as heck can’t hurt.

Holy shock – It’s expensive, it has a cool down, but as an "oh no!" button, it’s great.  I have an oh no macro set up for casting divine favor, holy shock, and then flash of light. 

Be adaptable – Don’t get your mind stuck on ‘spamming flash of light’ or ‘spamming holy light’.  Read the situation and use what’s best.  In a raid, forget the meters.  Healing meters suck.  You know what a holy paladin on top of the meters is a lot of the time?  OOM. 

Have patience.  A lot of my problems resolved once I started picking up some gear out of the very same heroics that were making me weep.  There seems to be a gear plateau for the holy paladin at 80, beyond which things become manageable again.  Trust me!  If you raid, that too will make your life easier.  You have someone else healing and as a single target healer this is where you shine.  I just love healing Patchwerk.  I look forward to it every week.  It’s like Blizzard gave me cookies for being a holy pally!

Discipline priests, I have not forgotten you!  You too are considered primarily single target healers, and hey, I have one too.  What, I was frustrated with single target healing so I rolled another one?  Yes!  Guess what: you are not as limited as you think. 

If the occasional tossed renew (no, they’re not that efficient for you; yes, they’re still useful in a pinch) and a bouncing prayer of mending isn’t enough, don’t forget prayer of healing.  If it’s on cooldown, use inner focus first!   I sometimes save inner focus just for PoH.  Use your bubbles and borrowed time to your advantage. 

Hopefully my experiences, as frustrating as they were at the time (and still are-I’m looking at you, mojo puddle), allowed me to share some useful information with you.  Stick with it.  All of Azeroth needs you!

Happy healing!

Image courtesy of barunpatro

Evaluating Healer Performance

by

compare1

This is a guest post from Derevka who has been actively blogging on his blog Tales of a Priest. This post is in reply to Healing Meters Suck and tries to tie in some qualitative and quantitative healing performance analysis.

Healing Meters suck? I tend to disagree. Healing meters and WWS Reports provide an insane amount of information and value to a well educated healer.  But now where does that leave us? You have 11 healers signed up for tonight’s raid and only 7 healing slots available — or you have a new recruit healer and you need to evaluate how they are performing. What do you do? How do you go about evaluating healers in a world where the DPSers are e-peening over their DPS and Total Damage Done?

Nearly a year and a half ago, Priestly Endeavors did a post about measuring healer performance. This is a great post, and I encourage everyone to read it.  Perhaps it is time to reflect on what methods are best to evaluate a healer?

Healing Meters:  Recount & WWS

Gasp! Hiss! Boo! There is a lot more to healing than just meters, yes, but don’t forget there is a lot of very valuable information here. The trick is finding the best way for you to harness this data to evaluate yourself and your healing team and learn where can you improve. 

The first thing you need to understand about deciphering healing meter data is knowing the encounter that the data is from.  Looking at a Recount data from Malygos is going to heavily favor the COH Priests and WG Druids, thanks just to Vortex. (While post-3.08 that may change; I don’t think it will skew it that much). You always need to ask yourself "Does this fight heavily favor a specific spec/class over another?". If the answer is yes, you have to both qualitatively and quantitatively account for that information.

Finding out how much effective healing was done by Priest X using COH over other spells can be done in Recount and WWS.  If it is a fight that doesn’t have a ton of AOE damage, and a priest has 20% of the effective healing of the 7 healers, of which 70% was COH, you might have a performance problem here. 
Discipline Priests typically are low on the healing meters since PW: Shield, Grace, and Divine Aegis have no impact on effective healing. How do you evaluate a Disc priest on a numbers game in which they are at a disadvantage? However, with a bit of poking around you should be able to find some good data in there.  On a conceptual level, PW:S is the only spell in the game that guarantees zero "overhealing".

So dive into WWS information. Find out how many times that player buffed the MTs with PW:S then you can gauge the total "effective healing" those shields provided. (I know, not an exact science since you need to weigh in SP coefficients, did the whole shield get eaten, etc. But it does provide additional data that WWS/Recount completely disregarded).

Since we are playing the numbers game using meter evaluation, does that mean it is okay for them to be dead last on the meters with 3% healing done on a fight? Maybe… however, likely not.

Healer Focus and Assignments

Plain and simple: are your healers focusing on the task at hand? Are they sticking to their assignments and trusting their guildmates? Trusting your fellow raiders to do their job is key. You cannot be all things to all people. This often can be easily discovered if you see the healer switching to other healing assignments and slacking on their primary target. Great example would be Patchwerk. You have a healer who was assigned to heal a Hateful Strike Tank, they shift focus to try to get a heal on the Main Tank — BOOM! Your resident Enhancement Shaman eats a hateful strike and dies.

Also data lives on WWS that can also provide good insight, but again keep the encounter and assignments in mind! This report can be found in the "Who Heals Whom" section. The smaller the number the fewer the people that person healed. A high focus number can generally mean the person healed "randomly" and may have deviated from their assignment. On fights that have AOE damage or multiple targets assigned to the same healer, focus numbers can increase for certain healers. A great example is my guild’s Sartharion 2-Drake strategy:  We let the Tenebron’s whelps pop, and AOE them down (and usually have some AOE damage to the raid as a result), and send in a DK , DPS, and 1 healer to heal the damage for Shadron’s Disciple. That healer, typically has a higher than average focus. Again, it is all about knowing which fight you are analyzing.

Ability to React to the Unforeseen

This measurement is very subjective, and not numerical so it is often very hard to guage. When you see it happen, it is usually quite apparent. Sometimes a healer disconnects or dies mid fight, and you need to react. Good healers are able adjust when this happens, take adjusted healing assignments. Great healers excel in these situations. They thrive.

An example would be the healers for Lady Blaumeux and Sir Zeliek on Four Horsemen. Lets pretend one of your ranged tanks DCs. This healer quickly adjusts, calls out on vent they are now tanking Blaumeux (along with the other ranged tank) and spams heals on themselves until a new ranged player comes to replace them from the front group. No one else dies, as you get your shiny epics from the chest minutes later.
This measurement encompasses the "don’t stand in the fire" rule:  Situational Awareness.

Are you in  Sartharion’s Void Zone? Are you standing in Sapphrion’s Blizzard? Now these points, are easily counted.

The Death Test

Probably the easiest to check, but perhaps the most subjective of all. If your assigned target not die, you win. Generally, yes – but not always. You need to look at the bigger picture. Did they go OOM and another healer have to step up and do double duty? Did they lose awareness and chain a KT Frost Blast to the melee?
Evaluating healers is not easy. I am typically the one to do healing assignments, and often the officer to pass final judgement on a recruit healer.  When I say /promote or /gkick, or when I chose one healer over another healer when making up the raid roster for the evening, I often have a lot of math and though behind those decisions. Using WWS and Recount, as well as many subjective methods.

Ultimately your healing roster and performance is something that should be constantly evaluated. Finding out your flaws, and taking steps to correct them is one of the best ways to improve; diving into the details really is the best way to do that.

Further reading:

Matt wrote a Spiritual Guidance column on WoW Insider several months ago titled: Measuring a Priest. Several of those points still ring true today.

Image courtesy of danzo08