Help Simone: Heroic Northrend Beasts

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Meet Simone.

She’s the new healing lead and she needs your help. None of the other healers wanted the job of organizing and assigning healing. The raid leader doesn’t understand enough about healing to confidently handle it himself. Simone has decided to take initiative and do it.

But she needs your help!

Scenario: Heroic Northrend Beasts 25
Tanks: Warrior, Paladin, Death Knight
Healers: 2 Resto Shamans, 1 Holy Paladin, 1 Discipline Priest, 2 Resto Druid (1 optimized for tank healing, 1 optimized for raid healing)

What you know

Terrence has given Simone the tank assignments. On Gormok, the Paladin starts first, followed by the Warrior and then the Death Knight. It’s been timed in such a way that the Warrior will end up tanking Gormok until he falls over. With the twin snakes alive, the Paladin will be getting Dreadscale while the Death Knight is picking up Acidmaw. After Acidmaw is taken down, the tanks are in free for all mode on Dreadscale as it largely depends on who has the fire debuff and who doesn’t. It’s safe to assume that the Warrior will be the one tanking Icehowl when he comes out and will do so for the rest of the fight.

We can assume that her raid group is reasonably competent and are able to get out of fires fast enough. We also know that they all have excellent awareness skills and can dodge Icehowl’s trample. In fact, the raiders are so good that they spread out so well and are able to minimize Acidmaw’s poison debuff so that only one player will get it at any time. The healers are smart players and they won’t need Simone to micromanage their big cooldowns for them this time. That might change in the future when new players are brought in, however.

What would you do?

This is where Simone turns to you for help. You’re the only person she knows that’s handled healing assignments before. This is what she wants you to do:

  • She needs 3 healers on the tanks on phase 1. Which ones should she choose?
  • She needs 2 healers on each snake-tank on phase 2. How should they be distributed?
  • She has 2 Shamans and 3 tanks. How should she assign the Earth Shields throughout the fight?
  • On the Icehowl phase, Simone is worried that all the healers could get nailed by Icehowl’s Arctic breath. What solution would you give to her to calm her fears?

Remember, there is no wrong answer. This is just an exercise to see how you would handle it and what you would do.

Reader Survey – How Can we Improve Our Blog?

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Most of the time, when I ask for feedback, I usually have a chat with my fellow blog contributors on the staff. Occasionally, I’ll get some thoughts and opinions via the contact form.

But here’s where I made the fatal mistake. There’s one important person that I failed to consult.

You.

You’re the readers. You’re the ones that subscribe. You’re the ones that re-tweet posts. You’re the ones that come back here everyday. So in an effort to continue making this blog useful and valuable, I’m opening up the post for your ideas on how we can improve.

Some questions to think about

  • What topics would you like to read more about? (Class discussion, strategy, guild management, raid management)
  • More posts or less? We’re publishing at a nice post-a-day rate.
  • Would you be interested in seeing healing videos from our perspective and how we handle certain fights?
  • What type of posts do you like? More questions answered from the mail? Case studies?
  • What frustrates you about the blog?
  • What keeps you reading World of Matticus?

Some ground rules

Don’t expect a direct response. I can’t promise that I’ll be able to touch base with everything that comes this way. However, I can guarantee that what you write will be read. Please be truthful, civil, and constructive.

With your support, it’s my hope that WoM continues to be a leading blog for healers and leaders to turn to.

Feel free to comment on the post publically or use the contact form privately.

Leading The Lodur Way

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This comes as a request on twitter from @Furiey. They asked me to write a post about my particular style of leadership and thus today’s post is born!

There are many different ways to lead I’ll discuss some of the more common ones and then talk about my own style. The most common styles of leadership you’ll find in MMO’s are as follows:

  • Democratic leadership
  • Bureaucratic leadership
  • Charismatic leadership
  • People-Oriented leadership
  • Laissez-faire leadership

Democratic Leadership

The democratic leadership style is also called the participative style as it encourages Guildies to be a part of the decision making. The democratic Leader keeps his or her Guildies informed about everything that affects their Guild and shares decision making and problem solving responsibilities. This style requires the leader to be a coach who has the final say, but gathers information from Guild members before making a decision.  Democratic leadership can produce high quality and high quantity work for long periods of time. Many Guildies and Raiders like the trust they receive and respond with cooperation, team spirit, and high morale.

Like the other styles, the democratic style is not always appropriate. It is most successful when used with highly skilled or experienced Raiders or when implementing operational changes or resolving individual or group problems.

This is an everyone contributes to the process thing with the Raid Leader or Guild Leader being the final say. This is VERY VERY good for morale and helps make people feel a stronger emotional investment to the guild as a whole. It does have a downside in which sometimes Alpha class personalities can clash when two conflicting ideas are presented. A strong and decisive Leader can head this off at the pass however. This is also very time consuming process sometimes to get things accomplished.

Bureaucratic leadership

Bureaucratic leadership is where the Leader manages “by the book¨. Everything must be done according to procedure or policy. If it isn’t covered by the book, the Leader refers to the next level above him or her, or converses with officers as to make new policy to handle the situation.

Basically you set rules and policies to handle as much as you can and then follow those guidelines to the letter, be it loot policy, raiding policy or even guild structure.

Charismatic leadership

A Charismatic leader is one who provides an environment full of energy and positive (well OK, sometimes Negative) reinforcement. If you are naturally charismatic, you are very fortunate! This is a trait that is not so easily learned. Charismatic leaders inspire others and encourage them to be their best. Guildies and group members want to impress a charismatic leader, so they work hard and strive to succeed. Charismatic leaders are great for projects that require energy and talent.

This type of leadership is a double edged sword. You’re often perceived as approachable and a friend to the guild. It’s like Cheers and everyone knows your name. People are excited to group with you and this type of leadership is great for morale. It does however require a lot from the Leader and your mood will greatly affect the mood of those around you.

People-Oriented leadership

The leader is totally focused on organizing, supporting and developing the people in the leader’s team in order to accomplish a specific goal. A participative style, it tends to lead to good teamwork and creative collaboration. However, taken to extremes, it can lead to failure to achieve the team’s goals. In practice, most leaders use both task-oriented and people-oriented styles of leadership. This lends itself well to an autocratic approach and the leader will actively define the work and the roles required, put structures in place, plan, organize and monitor.

This can be highly effective form of leadership, but has an increased chance to cause burn out and atrophy among Guildies and Raiders.

Laissez-faire leadership

The laissez-faire leadership style is also known as the “hands-off¨ style. It is one in which the Leader provides little or no direction and gives Guildies and Raiders as much freedom as possible. All authority or power is given to the masses and they must determine goals, make decisions, and resolve problems on their own.

While this may sound silly you’d be surprised at the number of people that do take this approach, trusting in the structure of the guild and the maturity and camaraderie of the Guildies and Raiders to keep things flowing.

Choosing the Right Style

A good leader will find him or herself switching instinctively between styles according to the people and work they are dealing with. This is often referred to as “situational leadership”.

For example, the manager of a small factory trains new machine operatives using a bureaucratic style to ensure operatives know the procedures that achieve the right standards of product quality and workplace safety. The same manager may adopt a more participative style of leadership when working on production line improvement with his or her team of supervisors.

How Lodur Leads

I am a Situational Leader, but I tend to hover between Democratic, Bureaucratic and Charismatic leadership styles. My default mode is Charismatic though. I’ve been told I’m very Charismatic by the people that meet me, whether this is true or not I’ll just go with it 😉 . I tend to try to inject a lot of energy into my team when I’m leading. I joke I jibe people and I try to keep spirits high. When it comes time to make a decision like if people want to keep going on a raid boss, or if it comes time to re evaluate tactics I slip into Democratic mode. When there is a problem or potential problem I want everyone in my raid contributing. Even the zaniest of ideas sometimes is the one you need to work. Between being very energetic and asking for everyone to participate, morale is kept high and my raiders always feel a strong involvement and attachment to the raid and to the guild as a whole.

When it comes time for something with policy and procedure I become very Bureaucratic. I follow the policy to the letter, it’s there for a reason. This includes reviewing applications for raider positions and most recently denying someone a raider rank. I deal with it with professionalism and courtesy, and I follow the guild guidelines to the letter. Let me give you an example of each.

A few weeks ago my guild split into three 10 man groups. The idea was to do ToC 10, Ony 10 and then ToGC 10 and see how far we could get our groups in ToGC. When I started the raid invites I had a few new people and the first thing they heard was me “yelling” at another one of the officers on vent. Zabos and I have a very long history of friendship and we can often be heard over vent with me telling Zabos to die in a fire and Zabos waving some epic or mount in my face to taunt me. We goof around and the guild loves picking on Zabos. The new guy was a bit confused but then everyone joined in throwing some jibes around. I then chimed in over vent

“OK guys here’s the plan, ToC and Ony like normal then we’re coming back here to do some heroic ToGC 10 good stuff. My goal is to make it farther then Woe’s team. This is where you come in. I need you guys to give it your all when we come back here. Get your silly wipes and deaths out of the way early and lets show our Guild Leader what team Lodur is made of!”

This was met by the sounds of eager raiders getting ready to sink their teeth into content they had not tried before and led to a two shot of heroic Beasts before the raid was called on account of time. The first wipe I asked on vent if anyone had any ideas how we could make it better. A few people chimed in and we implemented some of the ideas and it lead to victory! They were so excited and everyone had a good time, and I was quite proud of them.

After the raid that night I had to send a denial letter to one of my Shaman who had applied to raider. I switched into my Bureaucratic mode and cited the reasons why they were being denied the rank, as well as citing guild policy. They understood and there was no hard feelings.

So that’s how I lead. I slip between the three styles as the situation dictates, but I tend to default to Charismatic style of leadership. People tend to like me and so I don’t have to brow beat them or yell too often to get them to do something. 95% of the time I just have to ask nicely and it gets done. People feel comfortable when I’m in charge and I’m told I do a good job and everyone has a good time so apparently I’m doing something right.

There are many ways to lead and in the end you have to find the one that fits your goals as a group as well as you as a person. and leader.

So how about you? How do you lead? What style best suits your personality and raid?

Tune in next time where I’ll talk about the tools I’ve come across that I’ve found useful when leading a raid.

Until next time, Happy Healing!

Sig

image courtesy of faqs.org

The Case for Limited Attempts

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We’ve seen the mechanic in Trial of the Grand Crusader and it seems like it’s going to be implemented in Icecrown as well. When I was on the PTR, I saw the countdown at 3000. We were down to 2994 when the raid group was called.

Again, this is why I’m in favour of being on the PTR often so I can waste my learning attempts there where it doesn’t matter. But that’s the tactician in me anyway.

There’s been objection to using limited attempts as a means to make raids more difficult for players. It means every attempt means something and they cannot just be squandered away. A ceiling has been imposed on the amount of times a guild can throw themselves at bosses.

This means that a guild who raids for 24 hours a week has no advantage over a guild that raids for 12 hours. They both have the same amount of chances to get the job done. The playing field has been leveled in such a way that guilds can’t simply just “brute force” their way through a raids and rely on a sheer number of attempts to do so. You can’t have players doing the same stupid things that cause them to die. The overall skills have to go up.

Granted, I’ll admit it is a cheap way of slowing down raids and making stuff harder. But I like this approach instead of throwing in more trash mobs. While ToC was one blend of the spectrum, I don’t think I’d be particularly happy if most boss chambers and corridors had quantities that rivalled Freya or General Vezax trash. I’d rather spend that time focusing on boss attempts. Some of the areas in ICC had trashed turned on. From what I’ve seen, it’s difficult enough to keep players entertained on the route to trash and there’s just enough where you’re not going to get bored of it and want to gouge your eyes out.

Will there be a reward system?

I’m not sure. It could be modelled after ToGC where the attempts remaining has an influence on the type of loot received. In fact, I think that is something they’ll implement.

Did you like the way limited attempts were set up in ToGC? What would you change for Icecrown?

One Year of Conquest

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Conquest celebrated its one year birthday several days ago. It’s hard to believe that it’s been a year since the guild’s inception.  We’ve had our share of high points and low points. Some days it was difficult to get through a raid. Tempers were flaring, players would be upset. Other days, we worked as a relaxed but cohesive unit where we exhibited an aura of unstoppability.

It wasn’t without it’s lessons.

Things I learned

You can’t keep everyone happy: If a player’s happiness depends on a course of action not in line with guild goals, then they should just be released. They won’t be satisfied anyway and there’s no sense in keeping them chained by doing things your guild isn’t doing. Whether it’s super hard modes or PvP or so forth, they’re better off finding an organization that aligns with their desires.

Recruiting is a constant: Real life will intrude on the lives of people and it could keep them sidelined indefinitely. Don’t believe for a moment that your roster is ever going to be complete. The ideal roster is one where all 25 players show up every raid without being affected by anything going on in their life. Unfortunately, that isn’t reality.

People will come and go: Not everyone is going to be in for the long haul. The team I took down Kel’Thuzad with is different than the one which eliminated Yogg-Saron. Anub’Arak was knocked out with a different crew as were the hard mode variants within Trial of the Crusader. Nothing permanent is set in stone. I think there’s about 7 players who entered Naxxramas with me who are still actively raiding to this day.

Follow through: Always make an effort to follow through on everything you say or else it will come back later. It’s fine if you fail, but at least you tried. Believe me when I say there’s nothing better for progress than a GM or raid leader who has the resolve to replace underperforming players and has players to replace them with.

Things I should have done differently

Care more about 10s: Having three groups of 10s that were capable of clearing out ToC 10 and 2 groups clearing out ToGC 10 added a lot of firepower to our raid. For whatever reason, it was something that never occurred to me. The groundwork is already being laid down for multiple Icecrown 10 groups.

More time: Sometimes it just seems as if we didn’t have enough time to set out to do the things we wanted to do. With 9 hours, you can only do so much.

Achievements: This one’s a bit difficult to go for as not many others share the sentiment about achievements. I supposed if we had more time, it’s another route we could’ve taken to help keep ourselves busy. But with 9 hours, the focus was placed moreso on boss kills than anything else (which is understandable).

As long as I continue to blog, I’m certain the guild will still remain for another year. To hell with the naysayers who said when I first started that I’d crash and burn and wouldn’t last a year.