recount

4 Reasons Healing Meters Suck

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Thumbs Down (with Clipping Path)

This is a guest post by Ulkesshern, an EU Holy Paladin from Hellfire

Matticus put a plea out for guest posts and despite it been something I’ve never done I figured ‘Hey, why not?’ and offered up my services and here I am! I’m a Holy Paladin from the EU realm of Hellfire and I’m currently enjoying the delights of the 25 man content.

For my inaugural post I’ve decided to focus on one of my major bug bears, the absolutely terrible creations that are healing meters and the issues I perceive with them.

Issue 1: More Healing does not equal Better Healers

Without trying to oversimplify the job of DPS their job is basically to do damage, the more damage they do the (arguably) better they are, boss health is constant so the more damage they do the quicker the boss dies, the quicker people get their loot and the quicker you progress. However that really isn’t the case for healers. Picture this scenario, you’ve all just hit 80, you’re all predominantly in your old Tier 6 or quest rewards and you head to Naxx.

People are going to be taking massive amounts of damage, Tank mitigation will be low, DPS will be low so the encounters will be lasting longer and as such you’re going to be healing your heart out. Fast forward to the point when you go back with everyone in shiny Level 80 epics. The tanks don’t lose as much health every hit, encounters last half the amount of time and you’re not going to be breaking a sweat.

Then out come the meters!

“Oh wow my DPS is almost double what it was when we started here” cries StabbyStabster your top Rogue.
“Yeah mine too, we’re awesome now” join in the rest of the DPS.

Then someone links the healing comparison.

Well look at that, you’ve healed probably half of what you healed last time and instantly the people who don’t get it start moaning at you for not pulling your weight. The thing is we scale almost inversely with the raids gear level, but in the minds of so many people bigger numbers equals better players.

Issue 2: Situational Situations are Situational

This is something that an amazing amount of people just fail to understand, who you are assigned to heal can greatly affect your position on the meters, and I saw a wonderful example of this in a raid I was in last night. We were twenty manning Patchwerk for the achievement (yes I like achievements). Our tanks were a Death Knight, a Druid and a Warrior and our healing team comprised of 3 Paladins, a Priest and Shaman. The Paladins were assigned one Tank each while beaconing a different Tank, so all 3 Tanks had one Paladin and were the recipient of one Beacon, while the Priest and Shaman were assigned to just go crazy on all of the tanks.

We killed him pretty easily and were impressed with ourselves, and then someone linked the healing meter, Two Paladins at the top, followed by the Priest and then the Druid. Languishing at the bottom was the Third Paladin.

At first glance, it seemed that the Paladin was failed as his healing done was absolutely terrible. However when you thought about it, there were reasons.

Firstly, he was topping the over healing meters by a large margin. Then realization sets in, he was healing the main Tank, not the hateful strike soaks, and as such there was a lot less damage to heal and because Beacon of Light only transfers effective healing (of which there was very little). Whereas the other Paladins were hitting with ~14k effective heals and getting them beaconed across for about the same, the “bottom Paladins” heals weren’t needed as much and as such weren’t getting beaconed either.

3 Paladins, 3 Targets, 3 Players spamming the same heals with very different results. To some people that means that one of them was failing, a scenario that had entered no ones mind until the meters were linked. Just seconds earlier everyone was congratulating the Healers on such a good job!

At the end of the day, no one died except the boss and it was a good clean kill, only once the meters were show did any doubt suddenly arise as to the performance of healers.

Issue 3: Some Classes outclass Classes

A sad but true truth is that some classes usually end up beating others, Paladins can’t HoT or multi target as well (if at all) as Priests, Shaman, Druids and a lot of players just can’t understand that.

I once had a Guild Master state that “All of our healers are fantastic except our Paladins”. His reasoning? The other healers always beat the Paladins on meters (Late TBC Content). We tried to explain that no one ever died so we were doing our job but it just didn’t cut it, as far as he was concerned, the other classes were topping the meters so they were better and the Paladins were failing. We weren’t failing; he just couldn’t get his head around the different class mechanics and intended roles of the healing classes. Amusingly all the Paladins left soon after.

I daren’t even poke the sleeping bear that is absorption/mitigation effects. I feel for you Discipline Priests, I really do!

Issue 4: Meters are not infallible

Nothing and nobody is perfect (even me!) and meters are no exception, I’ve seen five people link meters from the same fight that have shown completely different results. I’ve seen WWS reports where I apparently wasn’t even there! I’ve spoken to Paladins who make a deal with a Warlock to keep them beaconed and instruct them to life tap like crazy. I’ve played with Priests who did nothing but spam Circle of Healing relentlessly and Shaman who may have just had a keyboard with one button marked Chain Heal. I’ve seen people of all spec that completely ignore whatever healing assignments they have in order to just spam quick heals on someone the second they take damage, I once had a Warlock point out that they really didn’t need 9 separate people to heal him the second he life tapped. I’ve even known people just type random numbers into raid chat and try and pass them off as a meter!

Final Thoughts

Meters do have a place, they’re amazingly useful for DPS, they also do serve a purpose for Healers, but they sure as anything aren’t something you can just glance at quickly and pick out who is top. If no one in the raid is dying our job is getting done and getting done well. If people are dropping like flies then perhaps consult some meters, look at what’s happening though, don’t just assume that the person on the bottom is there because he is terrible!

I’ve had meters running since Kara and I think I’ve looked at them perhaps once, coming top on a little chart doesn’t make you the worlds greatest Healer, doing your job and keeping people alive no matter how much or how little healing it requires makes you a good Healer.

(And no I don’t live at the bottom of meters!)

Why I Always Care About The Meters

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You’ll frequently hear raiders knowingly make comments about “the meters.” DPSers who have to crowd-control or dispel have a bit of a case; it’s harder to be #1 if you have more to worry about than standing still, popping pots, and hitting your spells in the right order. Healers occasionally have a point, too: Purge, Dispel, Cure, BoP, PW: Shield, and buffs all take not only mana, but global cooldowns out of our resources to be the “best” healer on the charts.

Here’s the thing though: you will rarely, if ever, find someone complaining about the unfairness of the meters when their name is consistently at the top. Here are a few reasons why I never forget to check the meters:

Supervisory

Whether you think a player is afk’ing trash, throwing out the wrong heals, or making a serious contribution, it will show up on the meters. Add-ons like Recount or WWS allow you to access your players’ habits with an unbelievable level of detail. If you don’t know what’s wrong, you can’t make it better. If you don’t know what’s right, you can’t give meaningful encouragement. Especially when making quantum leaps in content, (10-mans to 25-mans, or jumping tiers) being able to coach your players effectively through the transition is important.

Consistency

This works a couple of ways. On a micro-level, some classes are better suited for certain fights than others. If your Druids typically own highly-mobile fights like Leotheras or Supremus, and a new Druid isn’t keeping up with their peers, it’s a good indication that they need some help. On a macro-level, if, week after week, no matter what the fight, a certain player is always dead-last or near to it, there’s either a gear, hardware, or player issue. The raid leaders need to be able to address underperformance quickly. Why give a raid spot to a 9th healer when you’re effectively only fielding 8? Bring in another DPS, and make the fight shorter instead.

Personal Benchmarks

The first time I consistently broke 1,000 HPS was on Illidan. At first I was proud, but then I realized that I should be pushing my limits that much on EVERY fight. The first screen shot of me breaking 2,000 HPS serves as a constant reminder of my capability, and pushes me to work, heal, and fight harder; every boss, every time. It’s also fun to have some small competition to wake you up when farm content gets boring. Personally, if my favorite resto Shaman gets within 1% of my heals, I start working harder to keep my #1 spot – and he’s not afraid to point it out when he’s gaining on me.

Comparative Benchmarks

I’ve heard the arguments that the meters are skewed: AoE healers always win, healers assigned to players taking the most damage always win, healers that can hold still always win, healers that don’t have to Dispel, Cure, etc. always win. It’s not about winning. It’s about proving to yourself and your raid that you’re doing the best you can. I’ve fought for the top spot with Shamans, Pallys, and Druids. Every guild and healing corps. is different, and the sooner people stop making excuses and start pushing themselves to be their absolute best, the faster the bosses all die.

Accuracy

No meter is perfect. Some of them don’t ascribe things like the last tick of Lifebloom, or the ping of a ProM to the caster. I haven’t seen one yet that records the absorption of PW:S as the life-saver it is. You can tweak some of them so that overhealing or out-of-combat heals show up as effective healing. They all have their quirks, but any data collected over time irons out a lot of the inaccuracies and shows you real trends. I would never chew a player out over one bad night. But if that same player has nothing but bad nights, it’s important to have specific concerns to address with either them, or their class leader.

Timing

Even if the quantity of healing going out is enough, if the timing is off, it doesn’t matter . A tank taking hits for 10k needs an 8k heal. Unless they’re already topped off. Or they’re already dead. Overhealing is sloppy and wasteful, sure, but it’s also unavoidable to an extent. And to be completely honest, if no one’s dying it doesn’t matter much. But if they ARE dying, you need to be able to identify the problem. Grim-meters let you know if poor timing (and inattentive healers) were the culprit, or if the tank needs to put Shieldwall on their bars and learn to move out of fires.

Fairness

Let’s face it. No one wants to be stuck working on the same boss for weeks on end. If the definition of insanity is performing the same action but expecting a different result, it can’t be far from madness to randomly change set-ups without any data behind the decision. If you need to replace a player, you have to know whom to replace. The last thing good leaders want to do is pull a player that’s really doing their best, and keep someone who’s not working hard. And if you’re the one on the cut list, having some data to back up your desire to stay is always a good idea.

No metric is perfect. You can nitpick any measurement of success as biased in any number of ways, and healing meters are no different. The meters are absolutely not the end-all, be-all identifier for the “best” healer – but they are an invaluable tool for improving overall raid performance. My bet is that if you watch them for yourself, and for your raid, and make some key decisions based on the information you learn, you and your guild will progress further, faster, and with better players.

Your Tank Died. Want to Know Why?

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Here’s the story. You’re healing a raid group on a boss like Nightbane. Things are going steady and smoothly. Then your tank drops from 80% to0. WTF just happened?

No more will you wonder why.

Enter Recount

Ladies and gentlemen, allow me to introduce to you Recount. It’s a diagnostic mod that has a ton of features and tools which can help track an assortment of information and display it graphically or output it as text. It keeps track of information like:

  • Damage done
  • DPS
  • Healing done
  • Dispels (what you dispel)
  • Dispelled (what you’ve been dispelled by)
  • Deaths
  • Interrupts
  • Ressers
  • Activity
  • Mana, Energy, or Rage Gained
  • CC Breakers
  • DOT Uptime
  • HOT Uptime
  • Spells Used

Tracking Deaths

This is the main reason why I use Recount. If I can determine why my tank or assignment died, then I can take measures to prevent it from happening again. There’s also this "peace of mind" factor. By knowing why my tank died, I can either accept responsibility or say that there was nothing I could’ve possibly done.

Recount death tracking in raid

Take the above image as an example. Chamelion is one of the tanks for Gruul and he died. Within the space of 2 seconds, he went from 90% to 0%. From this image, I know that Chamelion absorbed almost 17000 damage under half a second. It would’ve been very difficult for healers to react that quickly to that kind of damage. I have the peace of mind knowing that there would’ve not been anything for me to do (PW: Shield and a Prayer of Mending would’ve been eaten).

Do I have your attention now? Good. Want to learn more about it? Keep reading. However, there is a downside (scroll to the bottom).

Usage

Let me show you how to use it. It’s fairly intuitive (for some). I’ll start with the Death tracker. This is one of many different possible windows that you can switch through.

How many times did you die? Here you go!

From top left to top right, you’ll see several different icons. There’s icons that show horn, gear, page, xpage, left, right, and the X.

Horn: This controls output properties. You can relay information into Guild chat, officer, raid, party, say, current target, player name, or special channels that you are in (custom channels). Using the top slider, I can control how many people to report in whatever channel I like. Note that I can only do one chat channel at a time. I cannot broadcast in Guild and Officer chat simultaneously. If I want to broadcast in both, I’ll have to do them one after the other.

If I want to whisper to a certain person, then I check the box next to "whisper", type the name on the bottom, and press report.

Window where you can choose which channel to output information

Gear: This opens the detail window of the particular tracker that you have open. Each tracker has it’s own specific set of options. I’ll write more about this later.

Page: You can control which chunk of data to look at. Here’s a screenshot below. I can include cumulative data up to the point where I’m at, echo the current fight, or examine individual encounters.

The window where you can choose which part of the fight to look at

Xpage: This button resets all information that you’ve collected up to this point.

Left/Right: Using these buttons, you can cycle through the different windows.

X: Closes the Recount window but it still tracks data in the background.

Death Tracker in Detail

The death counter here allows you to track the amount of times that players have died. Not only that, it can show you why they died. Press the detail button (looks like a gear) brings the following window up. On the left side, I can choose which mob killed me. On the bottom, I can filter what kind of information I want to look at. In this case, I’m looking at any information that’s relevant to me EXCEPT for Heals. From the timeline, I can see that it took me about 14 seconds to die from Akil’zon.

Tracking deaths in Recount window

You can also select which deaths you want to echo and display. Pressing the little horn icon lets you echo what you have in front of you to whatever channel you want (See above).

Anyway, there’s simply too many features in Recount to be covered in one article alone. Over the next week or two, I plan to break down certain features of Recount that apply to us healers and officers. Maybe I’ll skim the rest.

The Bad Thing About Recount

I’m going to copy and paste the author’s own words and warnings about Recount.

Warning – Recount can use a decent amount of memory at default settings due to saving of DPS and other stats every second. These can be disabled if not used in the options under filter by unclicking checkmarks under the stopwatch. Memory usage though shouldn’t effect your performance though.

In other words, it’s a HUGE resource hog. Try it out and see if you can handle it. If you notice yourself lagging a lot during Raids, disable it immediately.

Download Recount:

Curse.com

Healing Tips for 25-Man Raiding: WoW Insidered, Matt Reviewed

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I woke up this morning and decided to check my grades to see how I did this semester. Turns out I got an F in Cognitive Science. Now I’m really depressed about it, but I’m working on a plan to address it next year.

Anyway, aside from that I was catching up on a little bit of light reading on WoW Insider. One of the columns featured is that on 25-man raid healing by Marcie Knox. The article essentially summarizes the tips and tricks that healers can pull off in order to succeed in end game content. Let’s see if WoW Insider experts and I agree:

You need at least one of each healing class. Yes, even a holy priest and the rare resto druid. No matter what you’ve heard, running with all paladins really won’t get you very far, nor make the journey pleasant.

Disagreed. Ideally it would be nice to have all four healing classes, but sometimes it simply isn’t possible. Can you do some 25-man content with all Paladins? Yes. Is it recommended? No. But you do not NEED a Resto Druid, Shaman, Holy Priest and Paladin. If you set it as your goal to recruit one of each healer before trying your hand at raiding, you’ll be stuck for a long time. Carnage is incredibly stacked on Paladins and Priests. We have one Resto Shaman and no Druids (WE COULD USE ONE THOUGH SERIOUSLY). We went from Karazhan to Kael since we started back in June.

You have 6-8 raid slots for healers to work with. Start with 7 and make adjustments as you go.

Agreed. Typically, I would start with 7 and work my way up or down depending on the following:

  • The encounter
  • The gear of healers
  • The skill of healers

You’ll only need to do this the first few times when you’re working on a boss. After a while, when bosses can be done with no effort, you can remove healers as necessary to speed up the fight.

All healers must have the following information instantly available at all times:
a) Raid Health Monitor
b) Range Indicator

Kinda. I do keep the raid health monitor window open but I never make use of it. I’m not sure if Knox refers to the health of the entire raid as a percentage or the health of each individual raid member. Regardless,everyone’s health bar should be on the screen. Don’t just have your party window open in a raid.

As for the Range Indicator, it’s a good idea to have one. I’ve grown accustomed to my Priest that I can visually tell whether or not I’m in range of my tank. If I’m able to, I do a quick range check before a boss by lighting up a Prayer of Mending to ensure line of sight is not an issue. It’s a good tip for Alar when you’re not sure if the ledge the tank is standing on is going to interfere with your LOS heals. If your tank isn’t, a quick bark over vent should move them an inch or so over.

Have at least 2 people willing and able to handle the healing assignments.

Agreed. When I run my pickup Magtheridon, I make a deal with my partner. He runs the strats and I take care of the healing. He tells me whose tanking what, and then I pick out the healers who’re going to cover each tank.

In Carnage, our healers take it one step further. The raid leader puts up icons and calls out which tank is on which trash mob. Our healers take a more active approach and type in our healer channel which tank we’ll cover. Here’s an example for Hydross:

  • Resto Shaman: Raid
  • Holy Paladin 1: Water Tombs
  • Holy Paladin 2: Active Tank
  • Me: Active Tank
  • Holy Priest 2: Melee DPS
  • Holy Paladin 3: Elemental Tanks
  • Holy Paladin 4: Elemental Tanks

Active tanks refers to the one who is currently tanking the boss. Remember Hydross needs to be alternated between two tanks. This way, our healers are much more alert and everyone is accounted for. We have clearly defined our roles to ourselves and to each other.

You’ll need a way to do healing assignments. Here’s some common methods:
Macros – Easy, in-game, and nothing to download; this is what I use
Text File – WoW crash-proof, alt+tab then copy/paste into chat; Notepad, etc. (Watch for the multi-line limit)
Text Addons – Like a text file but in-game, good if you have 1k macros already; Notes (Is it still around? Can’t find it.), etc.
Assignment Addons – Fill out a form

Agreed. Typing it by hand sucks. Typing it again because someone was AFK sucks more. Personally, I use macros. Example:

/rw HEALING ASSIGNMENTS:
/rw —
/rw Tank 1: Healer A, Healer B
/rw Tank 2: Healer C
/rw Tank 3: Healer D
/rw Tank 4: Healer E
/rw Raid: Healer F and G

I mainly use this one for my own pickup raids on Mag and it spits out nice lines and alerts everyone.

Set up a healing channel to broadcast the assignments or use the Guild Info window if you’re an officer

Agreed. A typical channel name is GuildHeal or something. Just type /join GuildHeal and type / followed by the channel number. Usually it’s something like /5.

I like to change the color of all the text in the healer channel to something bright so that it stands out. To do this, right click on the tab above your chat window (General). Mouse over to Channels, then there should be a red square next to the name GuildHeal. Click the square and a color wheel should pop up. Drag the circle to any color you like.

Get set up to record your combat log and parse it via WWS.

Agreed. Post raid analysis is always important when you can’t seem to do a boss properly. You need to troubleshoot and diagnose the problems in order to fix it. For in game, I suggest an addon called Recount. I’m going to post an indepth guide to it later on in the week when I start accumulating some screenshots.

Well for the most part, it looks like we do agree and emphasize the same things (except for the first point). Knox’s healer is in Mount Hyjal. My Guild’s working on Kael. Who knows? Maybe I’ll radically change my views once I get into Hyjal.