Out with the Bads and in with the… Who?

As a long time avid follower of as many guild/raid leadership blogs and forums as I can fit into my schedule each week, there is one discussion topic that almost invariably makes me wince. Actually, that isn’t exactly accurate. There is one particular response to this particular topic that makes me want to punch something.

“How do I push my current guild to a higher or more serious level of progression?”

The response that inevitably pops up that makes me /facepalm IRL is: “You need to start replacing the bads and attracting the pros” or even worse (because it sounds so much more friendly somehow) “You need to explain to everyone that raid spots are competitive and people will be replaced as soon as something ‘better’ becomes available”

The overwhelming message that gets passed along whenever this topic comes out is a very clear mercenary-like outline that clearly advocates using fear of being kicked or replaced to snap your raiders into line and light a fire under them to keep them moving forward under the imminent risk of being replaced.

This is my public response to all advocates of raid management that involves any sort of emphasis on kicking or replacing people as soon as something better comes along: Eff that, you would never find me in a guild that treats its members like that.  Unless you believe that you are seriously intent on competing for World or US progression rankings, using an approach that emphasizes the action of replacing/removing people is an inherently unstable strategy.

I once posted that I believe sports analogies are by far the best way to view leading a raid or guild, as opposed to trying to compare it to running a business or a leading a group of soldiers.  I bring this up because something that always pops into my mind when people start trying to describe their plans for assembling the “Dream Team” of WoW raiding, it makes me remember how well it has worked long term when the U.S. did the same thing with our national basketball team.

Sure, the U.S. national basketball team has been more or less successful in the long term, but the only reason for our success has been the overwhelming pool of talent that we have to pull from in the NBA.  If you watch the games, the level of coordination and teamsmanship just doesn’t ever really manifest itself on the court, especially in the first couple of incarnations of the team.  Essentially it is a collection of basketball gods steamrolling over the competition through the sheer force of individual talent. How much fun could that be on a long term basis to be part of?  The only hope someone like me would have of answering how fun that might be would be to look at what kind of turnover the team has had since the first “Dream Team” (for those that don’t want to go look, essentially the turnover is nearly 100% between each big game until very recently when they instituted rules to try and force players to commit to more time to the team).

On the other hand, we could look at virtually every Hollywood sports movie ever made for a good counterexample of an underdog team that overcomes enormous odds through hard work and awesome teamwork.  My personal favorite for this analogy is “Miracle” by Disney,<link:  a true story based coincidently on another U.S. Olympic team.  The 1980 U.S. hockey team and their “Miracle on Ice.” It is a great movie if you’re into feel-good sports films, especially if you appreciate the ones based on real life stories.  I remember watching the final game between this team and the Russians on TV and the swell of national pride during those final seconds of the game. It isn’t hard to imagine why this is described as one of the greatest moments in sports history.

So what is the point? I’ll make an effort here to explain what it is exactly that goes through my head when I see this discussion pop up and my reaction when someone proposes trying to go the mercenary route in their approach to building a “successful” raid group. It usually centers around two questions:

Does this person honestly ever see themselves trying to break into the world progression rankings with their team? (Hint: if you are asking on a public forum for directions or help on how to motivate your team to do better, the answer is no)  I know that at least for me, the only measure of success I have for my raid team is whether or not we meet our raid goals each tier. I could care less if we are the 3rd raid group to do so or the 30,000th in the world, as long as we meet our own goals I am going to feel like we succeeded.

Then my mind goes on a rambling tangent involving sports analogies and nostalgia and I come to my second question:

Which Olympic winning sports team do I honestly think I would rather be a member of? And perhaps more importantly, which team would the person asking the question rather pbe a part of?  The U.S. National basketball team a.k.a. the “Dream Team” that get together every 4 years to ROFLStomp the rest of the world in basketball (and no, you don’t get an NBA contract or salary for being on the team) or would I/they want to be part of that “rag-tag group of college kids” who pulled off one of the greatest moments in sports history? I suppose both options are going to appeal to people in different ways.

Another thing to consider: From everything I have ever read about really high end raiding guilds, one of the most prevalent traits that they share is that the bulk of their members have been playing together for -years-.  Not a single one of them is stressed out over whether or not the next new applicant is going to cause them to take their raid spot and the turnover these teams have is extremely low.  Turnover for them has been extremely low for -years-, and I would guess that what turnover they had had nothing to do with someone failing to perform up to the group’s expectations but instead likely had to do with real life obligations that had nothing to do with the game.

If you don’t have the raw talent to be ROFLStomping your way through the content, then employing a revolving door strategy where you are constantly trying to replace your “worst” raiders is going to result in a turnover rate that will rival your local fast food joint with the creepy shift manager.

If your stated goal is to replace the lowest performing members of your raid team on a regular basis, what kind of message does that send to your team about the long term security of their raid spots?  Even more importantly, what does that say about the possibility of being replaced by some raiding super-star who happens to apply to the guild?

Next week I will share my alternatives to the idea of motivating your raiders through fear of being replaced.  In the meantime I would like to leave everyone with a question to ponder.  You are welcome to share your answers below in the comments, but I would be just as happy if you just spend a few minutes thinking about what your answer would be.

Question: If one of the world’s best <insert class/role here> players applied to your guild, assuming that they met all of your other requirements for a new recruit, which of your current players would you replace with the new applicant?  What if the person being replaced was already one of your stronger players?  Would your answer be any different if there were 4 of the world’s top players turning in applications at the same time? How about 9 applications that are clearly head and shoulders better than anything you currently have in your raid? 

I can tell you that I at least would almost undoubtedly turn the applicant down.  Unless they happened to stumble into one of the few periods of the year where we have opened recruitment.  Though to be honest, even then I would have to seriously question whether someone like that would really fit in with our raid group.

Evaluating Your Raid Group by Time Spent on Boss

The idea of trying to come up with a working series of classifications for different types/levels of raiding guilds seems to be one of those subjects that everyone has an opinion on and most people love to discuss.

If you caught the Weekly Marmot a couple of weeks ago, Lore discussed some of the differences between the extremely hardcore, the super casual, and “everything in the middle” when it comes to raiding guilds. It is that “everything in the middle” group that I think seems to inspire so much discussion.

Bleeding edge world-first type guilds are just simply in a different league for the most part.  They are formed with people who push themselves beyond what most of us are able to in pursuit of being able to say that they are among the best in the world.  From what I was able to find, these guilds raid up to 30-40+ hours a week until they have cleared all of the available content, and then they quickly fall back to the 2-3 hours a week it takes them to clear all of the available content for a few months until a new tier of content comes out.

While I probably would have been able to pull that off while I was a student in college, it’s just not something I am personally able to commit to at this point in my life.  So instead I land firmly in the “everything in the middle” group.  Most of us in this group raid somewhere between 8 and 20 hours a week (2-5 days of raiding at 3-5 hours a raid) For the majority of the people in this group, there is one “shared” goal that I believe defines this group.  This one goal is simply to clear all of the available content, including hard modes, before the next tier comes out. There are also a lot of people interested in the competitive aspect of trying to clear the content ahead of as many other guild’s as possible in an effort to end up as high as possible in the various rankings as possible.

The issue that seems to cause such a surprising level of stress and consternation among people in this group though is based on the assumption that we should be evaluating ourselves in the same way that the guild’s chasing world first kills do.

New York Marathon

The whole discussion tends to remind me of the New York Marathon for some reason.  In the New York Marathon, the goal is simple; each participant needs to run 26 miles through the five boroughs of NYC in the fastest time possible.  Among the ~45,000 people running, there are only a small handful of ~10-20 people who have any real chance of actually winning the race.  For the past few years, the winner has usually clocked in at just over 2 hours. That is two freaking hours to run 26 freaking miles. The level of training and raw ability involved in accomplishing a feat like that is something that most of us are just never going to be able to experience first hand.  The average finish time for the marathon is four and a half hours. The longest record time for a finisher last year was nine hours and forty-five minutes, anything over 10 hours is not counted as having officially finished the race.

There is a lot of news coverage that goes on during the race every year and invariably you can find at least a couple of people whose journey seems particularly appropriate for this post.  The people I am talking about are the ones who will do something like stop partway through the race to join their families at brunch for an hour or so to catch their breath before continuing on with the race. There are also a lot of people who simply end up walking most of the course.  That being said, I think that there is something to be said for anyone who can cover 26 miles on foot in a single day.  It should count as an accomplishment.

My proposition for guilds and raid groups that are trying to evaluate how well they are progressing is to stop trying to compare your own performance to the rough equivalent of a professional athlete.  I would instead propose that one of the best ways to evaluate your team’s progress is instead to look at how many hours it takes you to progress through the content as well as how many attempts it takes you to kill each boss. I think that one of the most important lessons that we can learn from “the professionals” is that our time spent killing things should rapidly taper off once we have cleared them once or twice.  While I don’t think that any of us should be trying to claim that there are a lot of similarities between a guild who can clear a full tier of hardmode raid content in a manner of a few weeks and a guild that takes a few months to clear the same content, I think that one important similarity is simply looking at the amount of time both groups put in to accomplish the same task. 

I posted a report card for my own guild a couple of weeks ago outlining how much time and how many attempts it took us to clear all of the normal mode content (12/12 normal modes) and I was pretty pleased with the results considering that we only raid 9 hours a week.  It took us just over ~45 hours of raiding.  Had we had the time to devote to it, maybe we could have cleared everything before December?  We’ll never know but in the mean time I can be happy that we are well on pace to accomplish our goal; clearing all current content before the next tier hits the live servers.  WowProgress and GuildOx say that we are ranked ~500th in the US for 10man guilds, but that doesn’t account for our choice to take December off, or our choice to only raid for 9 hours a week (and it shouldn’t account for those either.)  There is no way to fairly evaluate yourself against another guild unless you either both agree to follow the same basic route the world first guild’s take (the clock is always ticking) or somehow devise a way to accurately measure how much time your group actually spends (something that isn’t really possible, and would be ridiculously easy to cheat at) and so in reality, unless you are competing for world or server firsts, the only people you are competing against is yourselves and Blizzard’s timeline for the next tier of content.

How is your guild or raid group doing so far? Do you keep track of any similar statistics for your own group, or do you measure your progress in some way other than the number of bosses you have killed?

When should you change your raid strategy?

I have been reading numerous posts lately about how to pick a strategy for an upcoming boss fight and even more discussion about how to go about tailoring a strategy to your particular group. While I have read many good suggestions and valuable tips, I still think I disagree with the the basic premise of “choosing which strategy is best for your group.” The portion related to tailoring your approach based on your specific group is good, but the vast majority of the time, boss fights have one basic strategy that they were intended to be completed with.  Everything else is a modification of the basic strategy. Each decision to make additional modifications should be for a specific and, more importantly, *intentional* reason.

Here are the basic reasons for modifying a boss strategy. Whether it be during the research stage, during an actual raid, or after a full night of raiding, once you get some logs, a little perspective will help with the decision making process.

Wait! I can think of examples of multiple strategies used for bosses!

No, I actually put a fair amount of consideration into that statement.  For the most part, all WoW raid bosses have one basic approach/strategy that everyone used to defeat them.  That being said, almost every group that originally “progressed” through the boss fight made certain modifications to this basic strategy in order to adopt it to the particulars of their own group and situation. Generally though, each boss encounter has a single strategy/approach that is dictated by the mechanics of the encounter. Far too often I see people confusing two different modifications to the one basic strategy as somehow being completely separate from each other.  Understanding where something comes from is an essential step in the road to gaining mastery over it.

For example: in the Yogg Saron fight, the basic strategy required to complete the encounter is to kill sarah by blowing up adds next to her, then you send people through the portals to damage the brain, finally you kill Yogg himself all while dealing with the various adds/abilities/”bad stuff.” Whether you tank the adds in phase1 in the center of the room next to Sarah, or tank them by the door and then kite them into the center is a difference in tactics, the strategy is the same. Who you send into the portals during phase 2 is a question of assignments, the fact of the matter is though, in order to get to phase3, you send some people into the portals and they have to damage the brain to push through the phase while everyone else does stuff to stay alive.  In phase 3 you can tank the adds over here, over there, all grouped up or separated out, the individual assignments and tactics used will vary from group to group and depend on a number of factors but the basic strategy used to complete the fight is always going to be the same.

Reasons for modifying your strategy

You overgear or “out-awesome” one or more of the basic mechanics of the fight.

I’m not going to spend much time on this one although I think it is the most prevalent reason for differences in strategies being discussed. 10 man Sartharion 3D is a great example of this as is Yogg+0. Both are highly technical fights with what were some very unforgivable mechanics when they were “current content.” With access to greater gear and higher performance numbers from your average raider, it became possible to ignore the majority of these encounters core mechanics and opened up access to “new strategies” (and again, I am arguing that it is the same basic strategy to kill the boss, you are just choosing to ignore/skip a portion of it)  It is important to be aware however if you have chosen to ignore one of the basic mechanics of the encounter.  This can often be especially important when you get to the point of switching the encounter to hard mode or try and work on one of the raid achievements.  If you have only learned how to do the fight using some kind of short cut or something that ignores a basic mechanic, then forcing yourselves to relearn the fight is often times a tough sell for the raid leader and a frustrating experience for your raiders.  My advice is to learn to do it “right” the first time through.

You are missing some sort of raid utility buff/skill integral to the fight.

A lot of fights require something to be purged, dispelled, stunned, interrupted, etc… Especially when you are doing 10man raiding, it isn’t impossible that you will find yourself without one of these things while standing in front of a boss who “requires” that skill. Thankfully Blizzard is aware of this possibility and usually provide some method to address the issue.  For one, they have spread around all of the basic raid utility skills so that the likelihood of finding yourself in this position has gotten MUCH less likely.  In the past, they have usually toned down the adverse effects of the ability in case you don’t have the ability to purge/interrupt/cleanse each one.

One example of this for us in ICC were the occasions we found ourselves in front of Saurfang with 3 melee and no hunter to distracting shot kite one of the adds.  We have done this fight with just about every composition of range and melee possible at this point, and our raiders have pulled all of them off without any more struggle than we were having at the time with “optimal” setups.  Another example is when we were progressing through Naxx 25 and reached Instructor Razuvious without any priests in the raid, sorting out how to do that was an adventure all in itself.

The plan isn’t working

You outlined the plan on the guild forums ahead of time, you gave a brief synopsis over vent before you started, why isn’t the boss dead yet? Being able to accurately articulate the answer to “why isn’t this working” is a critical step that a surprising number of people get wrong in my experience. Here are some questions to ask yourself when trying to figure out the answer to this question:

How many times have you attempted the fight already this raid using this plan? If the answer is less than ~15-20, then unless you either clearly misunderstood some mechanic during your research, you probably need to collect more data.  Unless you feel that everyone in the raid is executing the plan exactly the way they were asked, keep trying.

At what point in the fight did the group diverge from “the plan?” Was it a milestone you failed to meet?  Unless everything went exactly as it was supposed to and your dps are putting out the same numbers they always do, you probably just need to let everyone work out their own kinks with some more practice.  Depending on the type of milestone involved, possibly consider things like switching between 2 and 3 healers.

Are people dying? Every raid leader should have some sort of death tracking addon installed so you can easily review what caused people to die and what happened to them in the ~15 seconds prior to death.

  • Tank death: did they use their defensive cooldowns appropriately? Were they where they were supposed to be? How much healing did they receive during their last ~10 seconds alive? If the healing received looks low, all appropriate cooldowns were used, and they were not out of healing range for some reason, it might be a “healing issue.”

If the healers weren’t healing the tanks, then what were they doing?

Were they all moving or unable to heal for some reason, maybe the positioning needs to be changed.

Were they healing someone else/themselves? Then those people need to get better at avoiding damage and your healers need to either have better healing assignments or different healing priorities.  This is one of the biggest mistakes I see raid leaders make in blaming the healers for people dying when in reality it is the healers being forced into a no-win decision in to try and compensate for other people’s mistakes. Find out why they weren’t keeping the tank alive.

  • Healer death: were they standing somewhere they weren’t supposed to be? Did someone fail to taunt/CC an add that killed the healer?  …there shouldn’t really be any other reason for the healer to have ever died.  Keeping themselves alive, followed closely by keeping the tank/their assignment alive is every healers only real responsibility in most fights.
  • DPS death: Were they standing where they weren’t supposed to be?  Did they pull aggro on something they weren’t supposed to?  If they weren’t killed via a one-shot, how much healing did they receive before they died?

If you can’t figure out why your plan is failing and the boss isn’t dying, then your biggest problem isn’t with the plan you are using. Thankfully there are a wealth of resources available to you as a raid leader and a truly amazing number of members in the various raid leading communities that are just waiting to help you figure it all out. All you have to do to find help is be able to do is follow two simple steps:

  1. Generate a combat log during your raid and upload it to one of the available *free* services that will parse the information into a useful format.  My personal preference is World of Logs.
  2. Ask someone for help.  Everyone starts out as a newbie at some point, none of us are born with the ability to play wow or lead raiders.  Some of us still remember what it was like starting out and we are more than happy to offer help.  Being able to provide a log of the your raid attempting the encounter in question will allow FAAARRR more useful feedback then trying to communicate all of the details through any other method.

Have you ever had a boss kill which came from a simple, yet overlooked strategy modification?

[GUEST POST] “What is my motivation?” – Getting everyone on the same page

It seems like there are a lot of guilds and groups that are starting to feel comfortable in the 5man heroics and are starting to turn their attention to some organized raiding.

For people who are organizing such a group, I would like to share something that I wish I had known when I started putting raiding groups together.

The majority of questions and requests for help that I see around the web from guild masters and raid leaders are all related to one essential factor.

What motivates your raid members?

I recommend that the first thing anyone should do when starting to put any group together to raid is to have an honest and candid conversation with your group about what everyone is expecting from their raiding experience. Make sure that even if everyone’s interests aren’t perfectly compatible, at the very least everyone needs to define, clarify, and understand what the group’s focus and expectations will be. I would say that this applies to everything from a trade chat pug, a new progression raiding guild, or just a decision to start putting some raids on your “friends and family” guild calendar.

Typical questions I see from guild masters and raid leaders

  • How do I motivate my raiders to show up on time?
  • How do I keep people from getting discouraged during progression?
  • One of my raiders says that they don’t want to raid any more (or want to switch toons/roles) because they have all the gear they want from this tier, what do I do?
  • My raiders have lost interest in XXXXX instance now that we have finally cleared it. How can I keep them interested in raiding?
  • My raid team doesn’t want to try hard modes because normal modes are an easier way to get more gear quickly, how to I get them to try hard modes?

All of these issues can be proactively addressed with an open and honest discussion with your raid team ahead of time. As cheesy as it may sound, coming up with a basic statement of purpose, a set of goals, or a mission statement is a great way to focus everyone’s attention and can be a lifesaver later on when disagreements arise. Identify what it is that motivates everyone in the group to want to raid together, ensure that everyone’s motivations are at least compatible, and make sure that the goals you have set will satisfy everyone’s desires. If everyone understands and believes that the group is going to help them meet their own personal goals in the game, then the chances of your group weathering the rough patches together will increase significantly. Groups of people who all have their own agendas, that don’t necessarily compliment the rest of the group are the root cause of most of the issues that we all see floating around the internet.

On the flipside to this argument; when you, the individual, are out and about looking for a raiding group to join, the first priority on your list should be whether or not the group’s goals and motivation for raiding are compatible with your own. Whether you are looking for a group of people who you will be spending 8-16 hours a week with for the next several months/years with or looking for an individual to join your already established group, taking the time to get to know a bit about each other first should be one of the first things on your list of topics to discuss. Blindly inviting or joining strangers to raid with is about as likely result in a successful match as hitting up the LFD tool for Cataclysm heroics or proposing marriage to random drunk people in your local drinking establishment.

Suggested motivational topics to consider and discuss

Loot: Everyone likes new shiny stuff, being honest with each other about how much it influences your decision to show up for the raid is a healthy thing for everyone, especially when it comes time to decide which loot distribution system is best for your group.

Extending your Raid ID: What is standing in the way between you and a new boss kill? Better gear or more time spent ironing the mistakes out of your raid?

Raid spots: Plan for rotating people and what is the role of mains/alts offspecs. How much does it matter to you that you get to see the progression on your “main” and while performing your “primary role?” How do people about being benched for a fight “for the good of the team?”

Competition with other guilds: <Keeping up with the Paragons> How important is this for people? How comfortable is everyone with the idea of “we will progress at our own pace?” What if your own pace turns out to be slower than someone else’s?

Professional development: How will raider’s performance be evaluated? What role will performance criticism and feedback play in your group? How will feedback be delivered to people? Finally, how will your group deal with the people who will inevitable fall below the average skill level of the group? How much “credit” will you award for “effort” compared to actual results, and under what circumstances will the group start replacing people?