PUGs: The Magic Recruiter

YoungFrankenstein1

This is a guest post by Thespius, a raiding Priest and blogger of Healer By Nature.

We’ve all had moments and ventures with guilds that are struggling to get their membership up. I’ve 19-manned a couple bosses in Ulduar; I’ve accomplished the "Less is More" and "Dedicated Few" achievements only because we had no choice. Although there is something to be said about the pride that swells when you hear that magic "DING" sound and seeing your newly-minted bragging rights displayed, it’s hard to go into a raid night after night with low numbers. As people have stated in a variety of mediums, there are many resources out there to help build up your team. The recruiting forums, various websites, etc. all have ways of finding what you want. However, think maybe about a resource that few people ever tap because of how much we’ve grown to hate it.

Yes, I’m talking about the PUG. *shudder* *cue horse outburst and lightning from "Young Frankenstein"*

We’ve all been there. Remember? Guildless–finding your place in this crazy MMO. I joined because of my brother (and I curse him every day for it). He was already locked into a guild that wouldn’t accept friends and family, or alts, so playing with him was a no-go. Even his alt guild wasn’t accepting new people. I was forced to solo pretty much everything, until I started getting quests for Zul’Furrak. It was the hurdle that I needed to pass to get enough experience to get the next level so I would feel comfortable moving on.

In general chat, I saw a hunter named Frostyman looking for people to do ZF with him. I joined up.  Things went wrong, wipes ensued, repairs bills went up.  Despite all that, I had fun.  The tank we had showed and explained to me about kill orders, asked me to chain-fear (this new idea to me called "crowd control") a mob, and when to DPS.  They were helping me.  This was awesome. 

"Hey, Thespius, are you looking for a guild?"

"Umm… sure?"

-Thespius has joined "Sword Through the Horde"-

I found myself surrounded by people JUST like that.  If I had a question, they could point me in the right direction.  Another warlock helped me with my spec.  If I wanted to do something off the beaten path, there was always someone up for joining me.

Since then, I became…well…hooked.  I started researching more about my class, more about raiding, about PvP, whatever I could get my hands on.  I wanted to get better, and I wanted to feel part of the Team. 

My philosophy about my playstyle is entirely based off of that first encounter in ZF.  We’re all here because we enjoy playing this game.  It provides an escape, an adventure, a different world than we’re normally used to.  Yes, I even try to implement this philosophy when it comes to PUGs. *thunder/lightning*

I’m well aware of the initial global trepidation when it comes to PUGs. *thunder/lighting* Sometimes it’s plagued with ego and infected with fail.  A tank that chain pulls without the dps/healers at the ready.  DPS that have delusions of being the tank.  Healers that wand the boss while the tank is on empty.  Here, however, is where you can turn this all into your favor.

First, make a suggestion in a calm tone about how adjusting the strategy could vastly improve the result.  This is designed to see if the person is willing to listen or not.  If they’re not willing to listen, then you just hold on and hope you reach that Orb at the end with your sanity intact. If they are willing to listen, then keep your tone informative and supportive:

"Hey X, you’re doing a good job doing Y.  If you don’t mind, could you do Z so we can all ABC?"

This is much more warm and helpful than:

"Dude WTF!!  Put up CURSE OF ELEMENTS R-TARD!@!@!!@"

In most cases, you’ve just earned a spot on their ignore list by responding with the latter.  It’s easy to lose your cool, but it’s even easier to prevent your raid membership or guild membership from growing exponentially.  A lot of players I know want a friendly environment to raid in.  In my opinion, there can really only be a minority of players that like to be brow-beaten into success.

Fundamentally, you want the PUG *lighting/thunder* player to feel included and part of the process.  Here’s a couple tips to facilitate that:

  • If you’re doing chain heroics, ask if there’s anything in particular they’d like to run.
  • If in a raid and explaining a boss fight, ask if there’s anything they’d like to add.  If they don’t know the fight, make sure you take your time explaining and making sure they understand.
  • When it comes to loot, make sure they feel comfortable with rolling on something they need.
  • Be open to the idea of letting them roll for Abyss Crystals or other enchanting mats from unused gear.  They’re a part of the team and deserve as much of the reward as everyone else.

In a good portion of cases, you may find that this player has never been treated so fairly before.  Maybe they’re unhappy with their old guild and are looking for a place with like-minded people.  Instead of torturing them to get better, you’re nurturing them to get better.  What you’ve just done is encouraged somebody to want to play this game better. 

What happens next?  Just keep doing the same thing.  Maintain a fun supportive environment, keep inviting that person along when you have the room.  As long as you and your group/raid feels comfortable, start treating that person like an applicant/guildie, without saying, "Come with us and we’ll give you 1, 2, and 3."  Bribery only attracts the gear-hungry guild-hoppers. 

I know the counter-argument to this: "But then everyone knows we’re giving stuff away!" Maybe, but by giving yourself the reputation of being open and equal, you can build a big base of people to choose from.  People you know are there to do well, have a good time, and who won’t take advantage of your kindness and generosity.  It affords you the ability to exclude those bad apples that are detrimental to raids and guilds worldwide.

This method, of course, isn’t a guaranteed 100% recruitment outcome, but it can definitely increase your chances.  You can find and cultivate some pretty amazing raiders this way.  Not to mention it ups your status as a "great guild to run with".  All while simply doing dungeons or raids, which is what we PvE’ers love to do anyways.

By the way…. PUG!  *thunder/lightning/horse*

PTR Live stream (Over)

I’m on the PTR right now and I just joined a pug.

You can see me in action if you like. My first time using this. So we’ll see how it goes. Might do more in the future.

Update: Switched to Ustream. Is this any better?
Update 2: Festerbutt finished testing. Going to do a random heroic 5 man.
Update 3: So that went well. Going to stick to Ustream and Manycam from now on. Slightly higher FPS was what I heard. Will be back tomorrow for Gunship battle before my raid.
Free TV : Ustream

Podcast Appearances

Here’s a quick summary of my recent podcast appearances.

Lodur and I were featured on WoW Relief (Part 1 and part 2)

I spoke with Tristan from the Elitists. There was a part in here where my mom randomly barges into the room and asks if I want blueberry juice and begins making all these weird noises. Sigh mom. I think Tristan cut the part out (for which I’m grateful).

I appeared on Episode 112 of the WoW Insider show. Mike put me on the spot with this one. “We didn’t talk about healing the last time you were on so go ahead Matt, talk about healing!” Had to really think on my feet about that one.

Upcoming appearances

Will be sitting with the Twisted Nether crew for a round table discussion. It’ll be done live with a chatroom and all that. That will be this Friday on the 23rd.

What I Want Raiders to Know

This post was inspired by a post I saw on Chris Brogan’s blog. I figured it’d encompass most important raiding aspects nicely.

Do your raiders believe they know all that? I listened in on a pickup group the other day for an Onyxia 25 and it was utterly amazing how lost some people appeared to look. All sense of discipline was lost. It was as if they had just turned 80 and started raiding again. These are bonafide raiders. I suppose to be fair they were on alts of a different class or role.

Once again, let’s get back to the basics.

Raid leaders

  • Know the gimmicks of the fight
  • Be quick and effective when explaining (Don’t drone on)
  • Marking kill and CC targets
  • Delegating someone to handle healing and tanking assignments or doing it themselves
  • Knowing what the “weakest link” is during an encounter and how to resolve it

Tanks

  • Every possible method they have to generate large amounts of threat
  • Opportunistic times for their own survival cooldowns
  • Ideal tanking position on bosses
  • Spotting loose mobs and grabbing a hold of them

DPS

  • Recognizing when their threat is too high and way to slow it up
  • The best times to use their damage cooldowns
  • Avoiding the dangerous crap on the ground
  • How to survive as long as possible in the event they are unable to escape
  • Maintaining CC on targets when necessary
  • How to buff mid combat on players who are brought back alive

Healers

  • Knowing how to move and heal
  • When to use defensive cooldowns
  • Managing their mana
  • Knowing when tank healers are unable to heal and going in without asking
  • Knowing where the tank is and keeping up with them

What other basics would you expect your raiders to know?

Social Study: The Wrath Effect Part 1

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This is a guest post by Mimetir, an oversized owl of a raid leader on The Venture Co (EU). You can find her twitter feed.

Here’s a dangerous statement: Wrath of the Lich King (Wrath) made World of Warcraft/Crack/Crass(WoW) too easy.

It’s one you’ve heard before, of course. But have you thought about the impact that had on players?

WoW’s player base is numerous enough to man a small empire complete with its own inter-tribal competitions, family feuds and military factions. So to bandy such a statement about – even to whisper it – is enough to have it echo around the becrooked spires and bounce between yon bloodied hillsides and have warcries ululated in its wake. Yet many people have said something akin to that statement since Wrath hit our beloved World. Surely there must be some truth to it? Surely, too, players must have been affected by such a shift in play – but how?

One of Blizzard’s biggest goals with Wrath was to make raid content more accessible to players who wanted to raid in The Burning Crusade (TBC) but didn’t have the time to invest or guild to support them. Wrath meant the TBC days of needing to be in a large, battle-honed raiding guild whose Z raiding team were armed to the dyed and pointed teeth, were gone. WotLK was one giant step towards not only ensuring that everyone saw at least some of the insides of raids but felt the sense of achievement as they progressed through them at whatever pace. This was likely a result of a continuous background hum, developing into an angry buzz, from would-be raiders during TBC’s raid progression lifespan. The longer TBC went on the more spectacular the content was; The Battle for Mount Hyjal and Sunwell Plateau were things of beauty, but would-be raiders had increasingly slim chances of seeing such places.

The level of the bar was certainly changed in Wrath. I think there is enough evidence to say that some players felt the unstated rules of WoW had been re-written overnight using pictures sketched with crayons. Other players felt that the rules were crystal clear for the first time. They were now understandable and applicable to them, not just to the few players on their realm who had reputations of being armed to the dyed and pointed teeth. The idea that Wrath’s content was generally accessible to all quickly took root in the WoW community’s shared consciousness.

This idea didn’t automatically mean that all players knew how to approach the now accessible content or what sort of challenge they faced at the beginning of Wrath. I saw a lot of players encounter the new raids; all armed with a new spec, new stats and uncertain expectations. Many players were perhaps unused to being in this position. Perhaps they didn’t understand their spec yet, perhaps the new stats hadn’t sunk in. Perhaps they weren’t used to thinking about raiding and the very idea of conquering them was a seductive yet terrifying high. What I believe Wrath did mean was a sudden internal crisis of confidence throughout the WoW community: the content bar may have been lowered but the pride and competition bars were raised.

Less experienced players could suddenly take part in the same fights as the legendary players of their realm. They may even have felt pressured to do so because players was scoffing at how easy the content was. They might wonder what was wrong with them as a player if they couldn’t do it or couldn’t get to grips with the changes to game mechanics: changed mechanics yes, but apparently such easy mechanics that Dalaran was dead quiet two weeks into Wrath because half the realm had run out of things to do and had retreated behind an army of previously abandoned alts.

Take Heroics as an example: they are considerably easier in Wrath than they were in TBC. The fact that you had to grind reputation in order to get into Heroics in TBC meant they could be a reward in themselves. Many of them had some challenge to them – I for one never finished Durnholde Heroic. Not only was there was a sense of achievement on completing some of them but it was acceptable for a group to be torn apart by wild dogs, because there usually were groups of wild dogs so battle hardened that groups needed to fight them individually and hope for the best. Wrath’s batch of Heroics are quite the opposite: easy and quick, many experienced players find no thrill or challenge in them. A melee player who doesn’t know to get out of poison nova in Heroic GunDrak will probably die and be given short shift for it. Likewise I’ve often seen tanks who kite Xevozz incorrectly in Violet Hold be met with "omg dont u no to kite nub".

Firstly I’d like to know where this monster called "nub" which they want kited resides, and secondly I’d really wish players would remember that not everyone has done all the content and learnt all the tactics already. A quick check to make sure everyone knows a dungeon or is comfortable to ask and answer questions in a friendly manner will go a long way to building trust in a group. It may only take 20 minutes to run the Heroic but a helped player will know what to do for next time, and will feel secure in their ability to give it a go.

My guess is that the experienced raiders have and had their own pressures when Wrath appeared. They had honed their skills and proudly won their rewards – taken down so many difficult challenges during TBC – and now the content is, to their standards, laughable. This may have had a variety of effects on them, including making both them and their past achievements feel depleted. Even achieving completion of the new content and getting the grips with the new mechanics seems trivial. Their reason for raiding was diminished – content was already bested, loot was sometimes not worth farming. The level of teamwork required in TBC raids? Not needed in large chunks of Wrath. Just bring brute force. Naxxramas now floats lonely as a cloud over yon hills, full of drops no experienced raider needs and many didn’t need at the start of Wrath, as a reminder of how abandoned some raiders feel. Players drop out before we get to Archavon every time I run VoA. The unspoken question in these players’ heads is likely "is there any point in this content still existing when no-one needs the loot?"

…and that’s it for this week. Next week we’ll continue in this vein by looking at the extent of Wrath’s effects as a deep rooted problem affecting players’ attitudes and interactions. What do you think so far? How easy is WoW these days, and how do you feel about it? How did you feel about it when Wrath first arrived? Do you think WoW needs to be easier, more difficult or just be given a chance to stabilise? Did *you* finish Durnholde Heroic in TBC?