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Build Your Own Guild Part 10: Making Changes

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New guilds tend to start out in an idealistic mode. Guild masters and officers alike make ambitious plans–possibly including world and server domination–and they put in the kind of policies that they believe will get them to their goal.

However, sometimes plans go awry. In my experience, guild rules fail for two primary reasons.

1. Rules Have Unforeseen Consequences.

Despite the officers’ and guild master’s good intentions, new policies sometimes have unintended effects. A clause that was meant to help and support potential members may end up alienating them. Collateral Damage has make several mistakes in policy over the past few months, and it was always with the best intentions. To offer one very recent example, at the outset of our planning sessions for Wrath, CD’s officers talked about putting in a Raider Status. At the current moment, we don’t have a guild rank that corresponds to raid eligibility. While we thought it might be a good thing for organizing purposes, as it would let both infrequent and regular players know clearly how often they might expect to raid, our members did not. Most players were vehemently against having any kind of rank associated with raiding, and so this policy never made it to live, if you will. The reason? The mere suggestion of a special designation for raiders felt divisive to our members. Ironically, the very players who would exceed the standard we put forth were the ones who argued most passionately against it. The label “raider” was unwelcome, and as such, we’ve jettisoned it entirely.

2. The Guild Identity Evolves.

Guilds are organic entities, and they do not remain static for long. Part of the reason for this has to do with personnel. In the virtual environment, turnover is high, and the identity of a virtual organization depends heavily on the personality of its members. In addition, the guild’s successes or failures can determine its direction. In Collateral Damage’s case, we progressed farther and more quickly than we thought we would, and as a result, we became a more hardcore guild than our original design envisioned. Gradual change can also alter power structures. Guilds that start with lofty goals and a strict hierarchy may find that, over time, they can loosen up. What starts out as a totalitarian state led by a benevolent philosopher-king may end as an association of friends and equals. It is my belief that healthy guilds shift towards this model over time as they develop trust among members. In the case of gradual institutional change, you may find that the initial policies you wrote may have very little correspondence to guild reality.

How Can I Change Things?

When something isn’t working, it tends to be pretty clear. You will hear little grumbles here and there. This is normal for a guild, as QQ is eternal, but pay attention when you start to hear the same thing from many different parties. When that happens, make a new item on your officer meeting agenda and do something about it. If a policy is bad, get rid of it as soon as you can. Sure, you’ll look inconsistent to your members, but in the end, no one wins a prize for persisting with a bad strategy. However, in order to set your organization up to be able to change with the times, or with your better judgment, certain structures have to be in place.

1. Give yourself an out.
Sometimes a guild’s charter seems graven in stone, when in fact it’s a functional document that should always be changing. Let your members observe a tradition of keeping the charter up to date. That way, if a big change needs to be made, they won’t say: “You can’t do that because it’s not in the charter.” Believe me, CD made the mistake of having a static charter and rule set. Members will read the charter like a Blue Post, and we all know what happens whenever Ghostcrawler appears to change his mind.

2. Have a Decision-Making Structure
Make sure that your guild rules set up a procedure for proposing and ratifying changes to policies. For some guilds, it may work best for the GM to have final decision-making power in all cases, but in others, a vote among the officers will guarantee better support for the decision. The worst thing you can do is poll your members and let them vote on guild policies. People tend to vote their fears. You’ve selected your officers (hopefully) because they’re capable of thinking through problems logically. Polls are useful for information-gathering, but leave the decision-making power in the hands of a few well-informed individuals.

3. Have a System for Reporting to the Members
Transparency is a good thing. I believe that the GMs and officers should be making the decisions, but I also believe that they should explain any major policy change to the members. Document the reasons for the change carefully. It’s very common for disgruntled guild members to accuse the GM of making arbitrary decisions. Don’t give them ammunition.

Sweeping Changes

The advice in this article should enable a new guild to make the small adjustments that are necessary to keep an active organization healthy. These kinds of changes are usually acceptable to all members with a little explanation. However, what happens if you want to radically change your guild’s identity? Is it possible, for example, to mold a casual guild into a hardcore raiding team?

Yes and no. In order to explain how a gradual shift might work, I am going to borrow the rather disgusting metaphor that my fellow CD officer, Bruug, used in our last officer meeting. Imagine that your guild is a cute little froggy, and you’d like to boil him up for dinner so you can snack on some delicious frog legs. If you drop Mr. Croaky into a pot full of boiling water, he’ll jump right back out. However, if you stick him in room-temperature water and turn up the heat a few degrees per minute, he’ll be perfectly happy to sit in his nice warm bath and cook.

Gross, huh? I’m not suggesting that you eat your guildmates. However, if you think that your guild has the potential to grow in a certain direction, take gradual steps to get there. Members tend to resist change. They like what’s comfortable and what works. Many people would say that you can’t take a casual guild and turn it into a hardcore one, and they’d be right in principle. Yet, CD has done that in practice, and without consciously trying (apparently we figured out how to poach a frog all on our own). If the will to be more competitive is already out there among your membership, you can help that along. Change will occur organically, but it will do so more surely and effectively if the hand of leadership gives it a nudge or two. Like a careful gardener, you can influence your guild to grow in certain directions. However subtle the changes, I do urge Guild Masters to be as transparent as possible about their vision for the guild. This is only fair to your members who, after all, did not sign their guild contracts in blood. Well, all except the warlocks anyway, and that was because their other pen ran out of ink.

Will You Be Dual Spec-tacular?

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Duality by vladstudio
Duality by vladstudio

Less than two weeks out from the Wrath of the Lich King release, I find that one of the upcoming changes I am most excited about will hit not with the expansion itself, but with an upcoming content patch. At some future point, many of us–particularly hybrid classes–will have the flexibility we’ve always dreamed of. The promise is that each character will be able to maintain two stored specs and switch between them easily. You won’t be switching during combat (imagine the exploits) but in a complicated dungeon, for one fight you could be the healer, and the very next you could be the tank or even (gasp!) dps.


There is every chance that this change will revolutionize gameplay, particularly for healers. Most of us would jump at the chance to heal for a 25-person raid and then tear through our daily quests as a long-feathered, wide-hipped, booty-shaking, snuffle-hooting Owlbeast. I know I would. However, I’m even more interested in the long-term effects of dual spec capability on the raid environment.

Of course, even with Matticus’ fascinating insights into raiding Naxx on the Beta, we still don’t have quite enough information to make fully-fledged (get it, a feather joke) healing strategies. However, that doesn’t mean that my evil little tree-brain isn’t working. As the healing lead for my guild, the following is my diabolical plan to take the fullest possible advantage of dual specs.

1. All healers will maintain a raid-viable dps spec and a raid-viable healing spec.
2. All healers will take appropriate dps gear at the off-spec dkp price and appropriate healing gear at the on-spec price.
3. All healers will practice both play styles in a raid environment.

Why is this plan such a winner? Read on to find out how the dual spec system will save your raid–and the world!–from much weeping and gnashing of teeth.

1. I can adjust the number of healers for each fight.

Based on what I’ve read on Matticus and elsewhere, it seems that Wrath of the Lich King raid encounters require, on the whole, less healers than Black Temple or Sunwell. My guild–and probably many others–recruited its healing corps with the latter two instances in mind. At the moment, we have at least 12 healers who raid on a semi-regular basis. Our healer retention has been excellent, and many of these players have switched part or full-time to alts for raiding in order to keep their spots. However, even with this partial solution, we sometimes have 10 great healers sign up to raid. My solution for Wrath? I’m not about to force people to respec dps or to reroll warlocks and enhancement shammies. Instead, we’ll share the dps and healing roles, and everyone will get to play what they want at least some of the time. In addition, I don’t fully trust the developers not to put in some fights that require 5 healers and others that require 8 in the same instance. With dual specs in place, it will just be too tempting.

2. My healers will become better players.

Yes, this belongs to the category of what I like to refer to as “L2P Raiding Solutions.” It’s going to be hard to switch from doing what Ghostcrawler referred to as “playing the UI, not the game,” to actually targeting a boss or, even more incredibly, assisting off a designated player. I look forward to this process. I need to go through the learning as much or more than anybody. An expansion, as I see it, is a great opportunity to get better at the game, and I know there’s going to be a learning curve. By, let’s say, next February, I want to be that player that people trust to do whichever task, dps or healing, is most necessary. Those players already exist, but I’ve had too much tunnel-vision to be one myself.

3. No one will feel stuck.

Sometimes all of us need a little change, a little breath of fresh air. I think that dual specs are going to help ward off healer burnout, and to demonstrate that, I’m going to resort to a very mundane metaphor. Let’s compare two real life humans–Level 30 Scholars, let’s say, and for the sake of argument, we’ll call them Sydera and Briolante. Now, Syd owns about 10 pairs of shoes she can wear to work, and she never wears the same pair twice in a row. Brio wears the same pair of admittedly very nice dress shoes every day. At the end of six months, whose footwear is in better shape? Variety is the spice of many things, my friends. If I know that I can cast gigantic Starfires on one of the bosses on a given evening, all the while hooting to myself in owlish glee, I’m likely to heal for the rest of them with good grace. Many healers feel victimized and put upon–our job is rather stressful, and blame sticks to us like cat hair on cashmere. What a nice relief it will be to sometimes focus on the boss instead of the little boxes on my Grid!

Dual Specs are Wonderful! But Why Do We Have Them?

I’d like to spend a few moments speculating about the underlying reasoning behind the dual spec change. It goes against many of the trends laid in place during Classic WoW and BC. First, WoW has always made players pay for flexibility. As we all know, the Vanilla WoW design for hybrids could be summed up by the hackneyed refrain “jack of all trades and master of none.” Moreover, gold costs for respecs–used more by hybrids than other classes–used to climb to obscene levels in Classic.

In BC, the fate of hybrids improved somewhat. Aside from a few broken specs (notably Moonkin and Retribution Paladin), hybrids became raid viable, but also just as limited to one role as any “pure” class. Respecs were of course possible, and in BC they top out at 50 gold, which still cannot be considered a reasonable price for mid-raid respecs.

Maybe it’s my own selfish featherbrain, but I think that the changes we’re seeing to how respeccing works–which is basically the removal of the penalty for changing your mind–have a lot to do with the perceived fun of playing hybrids–bringing us closer to the jack of all trades model again. I think this change might even have more to do with healers than other classes. We know that, my own freakishly healer-heavy guild aside, healers are often in short supply. For Wrath, Ghostcrawler has laid out the possibility that raid healing might be overhauled entirely, just as was done with tanking. The idea, in general terms, is to make raiding “more fun.”

What is more fun, in the developers’ minds? Based on the druid class changes for 3.0, I can take a guess. Despite what some healers find entertaining, Blizzard doesn’t want us to be tied too closely to timers or set-in-stone rotations. Pre-3.0, I used to cast something–usually an instant, and many times Lifebloom–every time the GCD was up. This means that I can spare about half an eyeball for the raid environment, and I haven’t even seen many raid bosses. I spend too much time looking at Grid with one eye and the ground–for nasty AoE effects–with the other. To a certain extent, this is necessary for proper focus–I’m not sure that Briolante spends much time gazing longingly on, say, Archimonde’s face either, even though he’s up there tanking. Here’s a quote: “Demon crotches get old after a while.” The developers want play to be variable, engaging, movement heavy, and reactive rather than proactive. As a druid healer at the moment, I feel that I’m supposed to entirely change my playstyle, and old habits–like maintaining Lifebloom rotations–die hard.

At least dual specs are actually fun! Many times, the developers seem to design away from fun by putting arbitrary limitations on things–the recently removed movement speed reduction for trees comes to mind, as does the prohibition on flying in Northrend until level 77. It is my hope that, whatever they do to healing, the dual spec possibility keeps me from entirely losing my mind, or, should I say, my feathers.

Matt Beats Game, Epic G String Drops

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Er, did I say G String? I meant bow string.

thor

Here’s a few choices screenshots leading up to and including the kill.

WoWScrnShot_110208_205921

At this point, we’re down to 3 healers. Cheever just ate a real big Armageddon. Stupyd just died (Angel wings on the right). Luwin and Sthirteen are still alive. Both of whom are severely taxed and drained.

Thankfully, Lang (our MT) is still in good shape. Our Ret Paladin is still alive. We have enough momentum from our remaining players to carry over and finish him off. We started him today at 3:30 PM PST. We spent all night on him. It stretched on until around 8:50 PM. It was to be our last attempt regardless of what would happen. It always seems that on milestone bosses, it boils down to the last attempt.

I wonder why that is. I guess it’s desperation kicking in.

WoWScrnShot_110208_205926Here we are just a bare millisecond after we tip him over. The game registers the kill, my UI says he is still alive with 0.3k health remaining. The achievement system just kicks in.

I really want to take the rest of the week off. I doubt I’ll get that chance. My Guild leader was absent today. I entered the raid instance as raid leader. Clearly that must’ve affected the loot table.

Recount shows the DPS of the current fight. I didn’t set it to show overall. Caim was on orb duty as was Rackham. Big props to the two of them for handling the the Shields so well. Benchwarmer tank Hassai stepped in today and did a phenomenal job on acquiring and holding the Sinister Reflections.

We’d gotten to the point where we would bring Kil’Jaeden down consistently to phase 5.
Then down to below 20%.
Then down below 10%.
Then below 5%.

Until we finally punted him back him back into the ground where he belonged.

WoWScrnShot_110208_210337

Burning Crusade complete. 02/11/08.

By the way, if you notice, you’ll see that we only have one mage. We could definitely use another one heading into Wrath. 

Sadly, the realm forum thread I created has already been trolled. Why do people hate me so much? 🙁

Why I Love and Hate Achievements

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As I predicted in an earlier post, the newly-fledged Achievement System turned out to be more than just a cosmetic change to World of Warcraft. In fact, I was far too conservative in my predictions. Instead of adding another layer of accountability to progression mechanisms already existing in the game, the Achievement System has in fact created its own unique avenue for progression–casual style. Achievements are so appealing because anyone can work on them, alone or in a group, and there’s a reward for every little thing you do. Even, famously, picking your teeth.

The Benefits

There’s a certain appeal to accomplishments that are tracked, defined, detailed, and instantly accessible. I find myself reading through the achievement tooltip when I’m in flight or waiting at an instance for a raid to start. I am by no means immune to the siren call of Achievements. In fact, I’ve been spending all the casual time I have in pursuit of non-combat pets. I have 49 of 50 to date, and I’m sorry to report that no matter how many times I log in when I’m supposed to be working, Syd somehow just cannot get a Sinister Squashling, either through the boss event or through trick or treating. My failure of an alt, Marfisa, has gotten two of them in treat bags so far. Never fear, dear reader, the cute little skunk pet will be mine–as soon as the Darkmoon Faire rolls into town and I buy an ugly old frog.

Moreover, I think the Achievement System is a brilliant move on Blizzard’s part. Many casual players are coming back to the game right now to refresh their knowledge of their characters ahead of the expansion, and the tracking system–and the cleverly written little tasks–breathe a little life into old content.

However, Achievements are not all sunshine and rainbows. Briolante–who’s smarter than me most of the time–tried to tell me a few weeks ago that Achievements were going to be a real drag. In fact, I think his comment had a lot of expletives in it, but his major fear was that Achievements would become the new badge gear–the measure of success that our guild members would pursue, doggedly, until they got every single possible thing. It turns out that he was right, and, like badge gear, many of those achievements require a tank’s help. Hence, the expletives.

Now, it’s not as if Briolante doesn’t like to help people out. In fact, he does, but in moderation, and for things that make sense. I’m starting to feel a little resentful of Achievements myself, even though I haven’t done a single thing I wouldn’t otherwise do in pursuit of them. What, then, is the source of my angst? Read on, dear reader. . .

The Drawbacks

1. I feel like I’m spying on my guildmates. If someone is crazy enough to go explore all the corners of Winterspring, even the really inaccessible one over by the cave full of crazed Moonkin, I don’t want to know about it. Without wanting to, those achievement reports influence how I think about each of my guildmates. It’s almost like opening a bathroom stall door while someone else is in there–very, very uncomfortable. I know I could turn the alerts off–but I can’t make myself. What if I’m missing important information that could be used for the good of the guild?

2. There’s a little voice in my head telling me I’m lazy. I have a ridiculously low number of achievement points for someone who has raided as much as I have. Perhaps it’s my competitive personality, but whatever the metric, my instinct is to catch up. However, it would be hard to do that without running all those heroics and Zul’Aman again, and to be quite honest, I’d rather not. That goes for most achievements–world exploration, holidays, and reputation grinding included. The non-combat pet is my only exception, as I’m all about achievement if the reward is cute enough. However, I’m not interested in the proto-drakes or other flying mount rewards. Syd never uses anything but flight form–nothing compares to the grace and freedom of actually being a bird.

3. The structured Achievements have altered my understanding of the game world. What I love most about the world of the MMO is its open, anarchic nature. I actually like remote locations like Winterspring–where I spent a lot of time grinding rep with the Wintersaber Trainers–because they feel wild and unused, just like the remote corners of the real world. If the game is telling me to go to a certain place to get points, it just doesn’t feel like a hideaway any more. For the most part, when I was grinding rep in Winterspring, I was the only player there. I love the sense of a hostile world with only me in it. I suppose, in general, that I would rather that my “casual time” be as unstructured and solitary as possible. However, that’s me. I’m a raider, and I have plenty of structured things to do in the bulk of my play time.

4. I haven’t felt it too strongly yet, as healers are a dime a dozen in my guild, but there’s a good chance that, as the game moves on, guild members will start to post events–dungeons and raids–for achievement purposes only, and that they’ll need a healer. I tend to run instances following a very practical model. If there’s something that someone needs–that I recognize as valuable–I’m happy to help someone do it. If there were a mount, a pet, or a piece of gear involved, I’m glad to come along. However, I feel the same way about Achievement Points as I came to feel about Badges of Justice–it’s a bit of a stretch to do something unpleasant just for points. Now, if I or my groupmates could buy pink bunnies with those achievement points, I’d understand. But without that, I’m just not going to feel motivated to revisit old content. I like new things, and once I move on from an instance, I really move on. There’s a very good reason my alts haven’t been through Karazhan. I follow the same rule for things like holiday events. If they are fun or profitable, I participate. If not? I let it go.

So what can I do? As a player, I am going to strive to use the Achievement system as a tracking-only mechanism. Where possible, and pet skunk aside, I am not going to let the tooltip tell me how to play. That way, when I pore over my achievements panel, it will really let me track Syd’s journey as a character.

Taking a Page from the Vulcans

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Matt’s Note: Technically not WoW related. Just a post about my futile attempts at fixing a bad situation. Might have some. But not entirely. Mark as read and move on if you like. Could be fairly lengthy.

Logic and reason. Decision making of any sort should consist of those key elements. We had a pretty bad raid last night. We got shut out by Felmyst. It was a bad game for most players throughout the night, myself included. That’s not what I’m here for, however. There was an incident that occurred post raid. I don’t know the specifics or the details. No other officers were online. I was grabbing a meal and trying to downshift myself from the ubertense zone I was in that raiders frequently experience. My friend alerted me that something was happening in Guild chat. I logged on quickly to take a look. I discovered a non-raider status Guildie had departed.

From what I gathered from witnesses and the like, the player was bitter. He wanted to use gold from the guild bank to repair his gear. A guild that he joined allowed him to do that while our guild did not offer the right here. As such, he labelled us a “newb” guild. One of our active raiders took offense and a verbal sparring ensued.

I’m now left with a raider who is questioning her desire to play this game. The player who left felt that him and his brother weren’t getting the recognition they deserved. For whatever reason, he decided to start openly challenging players to duels for 500G. I quickly took him up on the offer. I’m a PvE specced Priest with near full T6. He’s an S3 geared Warlock.

It was no contest. But I had no intention of winning. Clearly the player was aggravated and the only option I could think of was for him to take his frustrations out on me instead of the other raiders. It took all of my power to prevent myself from yelling. I thought perhaps I could try and defuse him without involving anyone else.

Why weren’t we giving his brother the respect he deserved?

We do. His brother’s the chief MA and a ranking DPS player in the Guild. Apparently by respect he meant why don’t we fund his repairs. I calmly explained to him that it’s not just him. No one in the guild is allowed to use gold for repairs because we can’t sustain that sort of income. We don’t sell epics or instances or anything like that. It’s the guild’s policy. Take it or leave it.

My brother’s way better and more important than anyone else!

Yes, your brother is a key asset to the guild. But he is no less important than the other 24 players. Without our resident Warlock tank, Illidan would have stoned us. Without our healers, we wouldn’t survive.

Why don’t I get a raiding spot?

You didn’t apply. Everyone goes through the application process, no ifs, ands or buts. I went through it myself. If you want to get promoted to a raider status, you put in an app on the forum. I don’t care if you’re his brother. Everyone goes through the same thing.

I tried to be as logical and reasonable as I could. Personally, I didn’t care if he left. He’s not a raider or a sub. If he wants to leave, I wish him all the best. He said his brother was going to leave with him. I said that’s up to his brother to decide. I won’t try to stop him from leaving. But, his services will be missed.

You see, my personal take on WoW is that players should do whatever it is that makes them happy. If it means leaving the guild and parting company, I’ll be disappointed but understanding. No one is under any obligation to stay in this guild. There are no player contracts to be honored or enforced. I will do my best to work with players and their needs to come to an acceptable consensus. I can’t do more than that. I might end up losing two players over this as well. Wrath is almost here. I can’t wait.

My trial period as an officer is coming up fast. I doubt I’ll remain in this position any longer after this. I’m not suited nor cut out to handle these situations on top of my other responsibilities. It’s not often players are a part of a stable organization that has been around since the server opened. The stability here makes it extremely attractive for me.

Other things:

* I’ve been extremely on edge recently. This doesn’t help.
* Missed Sunday’s WoW Insider post. It’s at home on my desktop. It’ll be up later today. Sorry Mike, Dan, Liz. I’m not exactly the most punctual.
* Car broke down this morning. Dad helped me jump start it. Weak battery. Friend wanted a hockey chest pad back when he gave it to me 6 years ago. Had no idea where it was. Found it though. Don’t ever lend things to people that you want back. If I knew he did want it back, I would’ve never taken it off his hands. He wants it for a Halloween costume. The guy is large and in his Mid 20s. The chest pad is junior sized.
* Punching concrete is bad.
* Posting is going to slow down a lot over the next week or 2. I have a paper, presentation and assorted midterms to deal with. I’m also going to suspend myself from WI writing for the same time period. I need my weekends free.
* Essay will be on the Columbine shooting. Have to explain it with 2 Crim related theories. Pick one or the other, compare/contrast, and explain. Have to give policy implications. 8 pages. Can’t use first person.

Things I want to do

* A lot of people visit the Plusheal forums then leave after a few times. I want to hook them back. I’m thinking about starting a Newsletter. Send out a combination of a few healing tips, topic highlights and posts from various healing bloggers. Anna says I’m trying to do too much. She’s right. It’s in the idea stage at the moment.
* I want to expand the world. I have an awesome Resto druid on staff right now. Would love to partner up with a Resto Shaman and a Paladin blogger.

Ambition.

I have it.

Last thought. When I was standing there on the side of the road on a side street with the hood of the car up, cars and people were going by me.

Not a single person stopped or asked if everything was okay.

Think about that.