A Lesson in Guild Ultimatums

It’s been 2 and a half years since Conquest has been formed. We’ve had our shares of victories and defeat. I figured a situation like this would come one day. I never imagined it would come from a main tank. Least of all from a main tank. I knew he wasn’t having much enjoyment out of the raiding scene.

Let me be clear for a moment. The story I am about to tell is not one of vindication or shame. It is one of education so that my guild leading colleagues would be better prepared should a scenario like this arise. It would come in many forms, but the most common would be if I don’t get <this>, I’m leaving.

Threats never work. Even if the leadership allows the request to go through, you can be damned sure it’ll be done so reluctantly and not out of loyalty. If anything, such gains are only for the short term.

Right, let me resume my story. Our main tank had opted for retirement. Not having fun’s a perfectly valid excuse and one that appears to be echoed throughout the community by several players. I have absolutely zero desire to force someone to play a class or role that they don’t want to play. It’s just bad for business. So I accepted it and moved on. Every player that had a tank position in my raid group was bumped up 1 rank. The secondary tank became the primary tank. Tanks 2-4 frequently rotated depending on the encounter. I am blessed with having 6 players w ho are capable of tanking should that need arise.

I come back the next day and visit my forums. I discover that our retiree posted a message:

“If you don’t make me an officer, I’m going to quit the guild.”

Was that what this was all about? Power and recognition? My gut instinct was to flat out say no. Officers are selected based on certain qualifications. There are certain traits that make them special and dependable. However, what you may not know is that there are qualities which automatically discount a player from ever being an officer.

I’ll list some of them here.

Attendance

When a player takes a break from a game without mentioning anything, I might give them a bye for it if their reason is justified. When a player pulls that stunt multiple times without saying a word, that’s the line for me. I cannot have leaders who decide to come and go at their own whims without notice. It would do more harm than good. A leader needs to be available when they can and to say so when they cannot. If a raider does this, I cannot trust they won’t abandon their position when issued additional responsibility.

Shirking responsibility

Conquest has an unspoken leadership ladder. As leaders are appointed by myself with the consent of the other leaders, there needs to be a way to evaluate their mettle and skills. Our loot system involves the use of loot council. The only way to ascend is to go through the process and sit on the council at some point. If a player refuses to handle loot council, then they may not be fit for command at all. If they’re not willing to handle important decisions like who they believe loot should go to, then I don’t know if the harder decisions can be handled (such as roster, player evaluations, and so forth).

Saying no the first time

When the boss asks a player if they want additional responsibility, the player shouldn’t just say no and then issue an ultimatum months later. If I asked someone and they said no the first time, that’s that. I wouldn’t approach them again because I figure there’s no interest in it. Onus is on the other player if they reconsider. I can’t chase people down and hound them repeatedly. I do that enough during raids calling stacks, spreads outs and debuffs. I generally don’t make offers more than once. But that’s a personal style.

Stability

This one actually just occurred to me. Leadership players need to be a rock (or at least, pretend to be one in front of everyone else). It’s okay to be pissed off and upset once in a while. But constant brooding does no good to anyone. A long time ago, I had a player who would crumble and fold when they were chastised for blowing an assignment. Officers have to be made of tougher stuff to withstand the criticism that’s bound to happen. Someone who sheds tears or anger every time something negative is said in their direction isn’t a player fit for command and I doubt such an individual would be able to garner the respect and loyalty of the players.

That being said, I learned a few things from this experience. Strong player depth is what allows guilds to keep going and to survive. The very day that ultimatum was issued, the player was flatly denied and practically laughed out of the guild. We went and took down Theralion and Valiona on heroic mode that same night. While tanks are a critical component for raiding guilds, an awesome tank does not a successful guild make. You still need the DPS and the healers to play at their best. One of my faults is not keeping a tighter finger on the pulse of the guild. It’s difficult to split time between work, raid and just general socializing. It’s also nigh impossible to know what goes on in the heads of others. But I have to make a better attempt somehow even if that means sacrificing my peace and quiet time.

The burden of command is not a light weight to carry at all. Anyone that tries to make such demands for it is just out of their mind.

Next time you’re annoyed about something, I’d suggest talking about it first and requesting it rather than trying to make a threat. Odds are good it won’t end well.

The Druid

This is a guest post from WoW Comedian Wistoovern, the same mind that brought us the Automated Healing Line and WoW, What If…! So you’ve bested the agents of Deathwing, and you eagerly await your turn to destroy the citadel of fire, but what do you do in the meantime? Well, you write poetry about WoW of course! This piece came across my desk and I couldn’t help but share it with you. It reminds me of my own WoW inspired poetry for Sentry Totem, and I hope you enjoy it as much as I did.

Once upon a server, seething while I wandered, PvPing
Searching for the Horde that ganked me the hour before
While I searched for rogues attacking, soon enough I heard a sapping
Sapping of a fellow Alliance, a night elf herbivore.
“Surely this is the sign of the scoundel that killed me before.
Time to pwn him to the floor.”

Yes, assuredly I could tell that this occurred during Winter Veil
and near the Darkmoon Faire as well not far from Stormwind (Coords 30,84)
The rascal was a doomed Undead, with eyes that summoned utter dread
But had no jaw within his head, this beast I do deplore.
His hair was stiff and bones did show down to their core
Through the leather armor that he wore.

Slowly I crept up behind with only one thing on my mind
Psychic Scream ’til he was blind and couldn’t take it anymore.
Then purple druid would morph to bear, with dead blood flying everywhere!
That this fool would think to dare the bravery of the Alliance, the boor!
I tiptoed close, his doom approaching like a pit demon of yore.
And soon enough, he’d be no more.

But for all my careful silence, stealthiness is a careful science
Requiring the strictest compliance of form – need I say more?
A twig snapped loud, my place revealing!  The forsaken spun, his quarry reeling,
Those undead eyes devoid of feeling!  He jumped back just before
I cast my Fear.  Too late; he knew what was next in store.
He Vanished and left us by the shore.

I swore and cursed, the night unheeding, then healed the Night Elf of his bleeding
And waited for the slow receding of the debuffs that he bore.
Soon enough, the saps had faded; his eyes grew firm, like the jaded
Windows of a soul berated, but his nod said little more.
I thought perhaps to introduce myself and find his name before
I took my thanks and trekked to Mulgore.

“You’re lucky I was nearby, friend; that rogue did very nearly send
Your spirit  to Elune and end your life forevermore!”
I spoke as thus, not sure if saying words in or out of good roleplaying
Could possibly somehow be betraying his gameplay wishes dujour.
“Perhaps it would be best if we did travel from this shore
And send you back to Kalimdor.”

And yet my friend made no reply, the green light shining in his eye
And dour angry face decried that I should say no more.
But mana full and armor repaired, I stood my ground ‘gainst him and stared
My own exasperation bared at his quiet anger moored
He said no word, and sought to offer no accord
And thus I spoke, in quiet roar.

“Perhaps in thanks, you could at least address the man that stopped that beast.
Through my acts alone, his attack had ceased, otherwise you’d be done for.
A blessing that I did intrude, but surely you would see it rude
To show no sign of gratitude; be calm, I do implore!
I ask for naught but thanks, but perhaps you would not abhor
To share your name as good rapport.”

Still the druid stared unceasing, the leather of his tunic creasing
As if the silence somehow pleasing my freed prisoner of war.
Soon it was his hands were glowing; his ears did shrink and skin stopped showing;
In moments there were feathers growing, a night elf moments before
Now an owl, which to branches in a nearby tree did soar.
He turned to face me and said, “Read your lore.”

I stopped and stared, but soon was grinning; the foolish night elf was beginning
To show the depths of prideful sinning.  “Think you this is a chore?
For I have listed among my goals to read the documents and scrolls
And tomes that ancient knowledge polls in libraries of ancient score!”
But the druid seemed to yawn as if he was suddenly bored.
Quoth the druid, “Read your lore.”

At that, I felt a bolt of danger from this rude and sullen stranger.
“Perhaps a friend of noble Ranger, come to Eastern Kingdoms from distant days of yore?
Maybe, then, you spent your summers training with the bold Windrunners?
Noble Vereesa (quite a stunner) that found her husband amongst the Kirin Tor?”
Could you be friend of hers, you man of war?”
Quoth the druid, “Read your lore.”

“Perhaps true fighter you could be, though it surely seemed to me
You needed help assuredly ‘gainst that recent undead sore.
Though I saved your from disaster; it could be you’re a battlemaster
Traveling these lands much faster than with the dangers from broken Draenor.
Could you be the Warsong Gulch general Lylandor?”
Quoth the druid, “Read your lore.”

“You came to herb among the trees before you came upon that sleaze
It still could be that from far overseas you tread upon this distant alien shore.
By skills assumed and then displayed, I think my patience is repaid!
From peaceful dell of quiet Moonglade you journey onward evermore.
Could be you the wise artisan herbalism trainer Malvor?”
Quoth the druid, “Read your lore.”

Sweat was beading upon my brow as I addressed the bird on bough
And sought to find the answer.  How could my honor be restored?
In silence my mighty mind did race through every tale that I could place
I knew that only by the grace of the Light could I even the score.
“Could it be that you are one of the mighty Defenders of Malorne?”
Quoth the druid, “Read your lore.”

From that point on, I filled the hours praying up to all the powers
To find the name that scours the darkness clean from darkened door.
I pressed him there with names unending, each defeating denial sending
My hopes to shatter and my spirit rending its pride upon the floor.
“Be you that slow Darnassian wanderer, quiet and fierce Crildor?”
Quoth the druid, “Read your lore.”

And thus the druid still is perched, while in Stormwind Library I have researched
And since that day tirelessly searched for the name that I would adore.
Donyal Tovald helps me in my quest, and as Harrison Jones himself attests,
I labor long against protests, seeking the name unknown heretofore.
Who knows what ancient mysteries I shall find as I explore?
Perhaps I shall leave here…nevermore!

When Good Enough isn’t Good Enough

With Conquest taking down Throne of the Four Winds and Theraliona on heroic mode, we find ourselves now at 7/13 hard modes for progression (We could also greatly use another Rogue or Warlock).

At that progress level, I’ve had to make slight adjustments to our recruiting requirements. Namely, gear that was good enough to get through normal mode bosses such as players with a mix of crafted epics, reputation epics and other blue heroic quality gear just won’t be enough anymore. With the way the lockouts presently work, we only tackle heroic bosses. There aren’t that many normal mode bosses that we can really take on lest it compromise our progression. We generally don’t downgrade heroic bosses to normal because we usually take them down within a couple of attempts.

Because of this, we’ve raised our gear requirements from an average item level of 345+ to 356+. Why? Because we can’t spare the time and effort to go back through and “carry” players to get gear upgrades. Our directive is to go progressive and look forward. Granted, because of this, there’s going to be a slight gap. Players that draw in will continue to get to gear and I also need to take care that the players who are sitting on the side get rotated in the week after so they can get practice and shots at gear as well.

But how can I get better if I don’t get to raid?

Therein lies the kicker. As a player on the outside looking in, that player needs to do well enough to draw into the lineup. From there, they’re off to the races. But as a raid progresses through the different bosses, the minimum requirements will go up. What may have passed as above average months ago may not be good enough now. If there was one thing I missed about having access to separate 10 man raid instances, it would be the capability to gear players on the side during the weekend. The success of pickup raids on vary wildly from server to server. I get lucky joining 5/6 clears in Blackwing Descent on my alt Ret Paladin. Not everyone is so fortunate in getting in.

Player patience

The other thing I notice is that player patience drops the moment we take something down on farm. I know my guys tolerate the first 20 – 40 learning wipes. Once we get a fight down once or twice, people get agitated if we wipe more than 2 or 3 times. Wiping more than that is inevitable if we pull in several newer players who haven’t taken down the fight yet (much less seen it at work). I counter this by placing them in the most easiest and least stressing of roles. I don’t try to switch up the tanks unless it’s extremely urgent (such as a missing tank). I’ll place new and less experienced healers on raid healing duties until they see enough of the encounter for me to get them to specialize in certain positions (Tank healing, or kiter healing or tackling the stupid Rohash platform on heroic mode).

I face pressure from the veterans from trying to get through the stuff we’ve taken down on a timely fashion to get moving onto the stuff we haven’t seen.

On the other hand, I face pressure from the newer players who are also dying to get in on some of the action for loot and to see the encounter.

This new system makes it a little difficult to accommodate both. I’m glad those big nerfs are coming in 4.2. It’ll spur up alt and pickup runs again for sure.

The bottom line

Performance matters. Is it the only factor? No, of course not. But it still represents a significant portion.

You can be the nicest person on the planet and still do lower DPS than the tank. Sorry, not good enough.

You can be the hottest guy/girl on the planet and still do lower DPS than the tank. Sorry, not good enough.

You can have the best gear available and still do lower DPS than the tank. Sorry, not good enough.

The bars on the DPS meters have a cutoff point where it becomes a liability to bring a player in. It’s up to that player to not be a liability. I’m not sure if I’m willing to stack the deck to help ‘em out or ask veterans to ease off the gas a little bit. It’s quite frustrating either way. I love the new lockout system and all. It’s freed up 3 hours of raiding that doesn’t have to be done, but it introduced an additional set of headaches.

With a 4.2 release but only weeks away, I struggle to find a line between straight progression to get as much down as we can or switch to gearing. If we go for the progression focus, I’m tempted to utilize lockouts to cut away the time. Right now, we’re operating on 3.5 hours for farm and 7 hours for progression. Basically, we spend our day 1 clearing to a progression boss and days 2 and 3 working on pulls, fine tuning and going through it completely phase by phase, minute by minute, attack by attack.

Heroic Nef is next. Could use some pointers.

Topping Meters vs Assigned Role

Ask the healing community what they think about healing meters and you’ll get a varied response. Some people swear by them and attempt to dominate the healing charts or rank on fights through World of Logs (usually recent converts from DPS roles to healing). Other folks see them as a tool to measure spell usage and the overall feel of healing for a fight, not really caring what the overall numbers say.

Recently there has been a resurgence in the camp of people that evaluate healing based on nothing more than the number on meters and logs. While normally this is relegated to what I like to call “outsiders looking in”, or rather non-healers attempting to evaluate healing, it has become an increasing point of measurement amongst healers in Cataclysm. It is with that in mind that I bring up the age old question once again; what is more important,  topping meters or performing well in your assigned task?

Top O’the charts to ye

There are a group of players that care only about the numbers, and only care about how they rank in relation to one another. They have an inherit need to be the top dog, the big boss, the head honcho of the meters. This is because they equate larger numbers with success. For DPS there is some merit there, and having that competition between DPSers can help push your raid’s DPS to rather insane numbers. Sadly though, this doesn’t work for healers or tanks quite as well. Being concerned with topping the charts can lead to some unfortunate happenings.

The most notable effect is that people who tend to heal with the sole intent of hitting the top of the charts tend to run on E longer than other healers, and sooner. They waste more consumables and waste more raid resources like Innervates, or force earlier Mana Tides just to keep going. The wasting of resources can lead to trouble for other healers down the line, and can jeopardize the raid as a whole. A second effect is that you tend to snipe heals from other healers. This means an increase in over-healing and a waste of mana. Every time a healer snipes a heal from another healer, you’re basically denying them the effective healing for mana spent on whatever spell was about to land. Lastly, you have the potential to spread yourself too thin, which can result in a dead raid. Topping the meters on a wipe, well it’s still a wipe.

…narrow of purpose and wide of vision

Another group of players follows their assignments with slavish devotion. They latch on to their healing assignment, and even when they can see other people in need of help do not deviate. They put on healing blinders as it were. This can cause just as many problems as people who try to hog the healing glory. A tank healer may keep the tank alive, but may end the fight with a full mana bar, where other healers may have struggled and ended the fight with no mana and a list of dead that shouldn’t have been dead. The raid healer who focuses on nothing but the raid, but ignores the tanks could see a dead tank.

Locking yourself into one tiny aspect can turn you into a dead weight that brings the raid down with you. If you and your assignment are the last ones standing, and everyone else in the group is dead because you couldn’t deviate from the plan slightly or adjust, well you just doomed them all.

The Question, the answer, and the in-between

Would you rather 1. Follow your healing assignment or 2.  Show up at the top of the healing meters ?

I posed this very question on twitter to see what type of response I would get from the healing community. Seems like both sides of the coin are tainted so to speak doesn’t it? The question is in and of itself a trick. Both answers are wrong. Adhering to a narrow view of the raid can be as bad as trying to garner meter glory. I was pleased that almost everyone responded with the correct answer, adapt.

While healers shouldn’t be concerned with their placement on the meters so much as making sure they are putting out the healing relevant to their current raid content, they shouldn’t abandon their assignments and just do whatever they want. Raid leaders and healing leads assign people to certain tasks for reasons. Whether it is to coordinate defensive cooldowns on a fight or to make sure the healing load is even, they (hopefully) have the best intent for the group and know what they are talking about. That said,they expect you to adapt to the situation around you and help out as you can. Don’t try to be the hero, trust your teammates, but keep an eye out on what’s going on.

If your healing assignment is stable and you see a problem area that needs a little TLC, help. If you are in need of a little help in your task, ask for it. If you don’t agree with your assignment don’t ignore it outright, talk with the heal / raid lead about it and see if you can make a better plan. Our job as healers is to deal with some of the most difficult things the game has to offer. We have to adjust to fluctuating damage, mix ups, mistakes all while dodging fires, void zones, raid bosses, and rabid hockey fans. You have to stay on your toes and be aware, and be prepared to adapt.

Screw the meters, our job is to make sure that we worked as a team to keep the raid alive through the encounter as best we can. You do the task assigned to you, and once your stable and comfortable you branch out if you can and help sure up the sides. To give you a perfect example, we had an encounter where a raid cooldown went off early due to a miss-click. One of the other healers immediately stepped in and filled in out of his normal sequence for cooldowns to cover the miss-click, without being asked to. The healing team was able to adjust and it literally saved the encounter. It’s all about balance in the end. You do what you can to help out the raid without trying to be a hero. I encourage you to throw meters out the window and focus on survival, survival of the raid, of your assignment and of yourself. THAT is what you should be worried about. You show me a parse where you pulled 32k HPS on a H- Chimaeron wipe, and I’ll still show you a wipe. If people try to evaluate you purely on your meter rankings rather than looking at everything you do, ignore them.

The Gradual Shift to Inefficient Healing

I actually had to read this a few times to make sure I was reading it correctly. I swear, blue language happens to take a language on its own entirely. It’s like lawyerspeak but for gamers. This is a passage taken from the Firelands Q&A that was released a few days ago.

Q: It can be anticipated that mana regeneration and maximum mana will increase from gearing up with the new Firelands equipment. Isn’t there a possibility that healers can spam big heals again (and more quick heals) just like in WotLK? If so, is there any plan to handle this without class nerfs? – Whitewnd (KR)

A: As damage increases, healers will need to use their largest, most inefficient heals more regularly to keep up. That’s fine and was all part of the design. We just didn’t want players to opt out of mana regeneration too early in the content because then Spirit (and mana-related procs) on gear wouldn’t be attractive, and because we’d have to balance difficulty by making the tanks die in a couple of GCDs if not healed continually. Most progression-oriented healers still want large amounts of Spirit, often in every single slot. As they get more comfortable with their mana, they’ll be able to replace some of that Spirit with other stats, but the Spirit will still be valuable; more Spirit on a set piece for example might mean being able to use a different enchant or reforge on another piece.

This is still a much better place to be than we were with Lich King content, where mana stopped mattering in the first raid tier. Aside from the mana changes we’ve already made to Innervate, Mana Tide Totem and paladin heals, we don’t think an overall regen nerf is necessary.

The first two sentences pretty much gave it away. We started the expansion heavily relying on triage healing to get things done and to be as efficient as we could. Heal was extensively relied on as our filler spell (for Priests). Other healing classes had the same. Drawing back from the previous years and expansions, we knew that as encounters got increasingly difficult, our gear levels would rise with it. The only constant here is mana cost. The mana cost of Flash Heal stays the same whether we’re working on Tier 11 or Tier 15. So we’re seeing a trend where Heal is going to gradually be rotated out of our spell usage in favor of high impact, inefficient spells – Largely because of necessity. It appears that in Firelands onwards, mana neutral spells can’t even be considered anymore.

For example, during the first part of the expansion, I relied on Heal as my filler spell. I was always casting something on players where damage was expected. Now I’m relying mostly on Renew as a filler spell for Holy. I’m hoping healing in the final tiers of Cataclysm aren’t going to be as mind numbing or stressing as they were in Icecrown Heroic. With higher health pools across the board for everyone, we should still have some time to react to incoming damage. Instead of dying in 1-2 shots, players would die in 3-5 shots.

This appears to be part of the design intent (Sentence two). Rising gear levels means larger mana pools and larger secondary stats. We’ll have much more flexibility when it comes to stat allocation. Right now, we need around 2100~ Spirit to function. The rest of it goes to your Mastery, Haste or Crit (Whatever tickles your fancy). From Firelands PTR testing, we’re going to need a little more Spirit for sure to be do our jobs. We’ll have much more stats to move around though.

Have you seen the Discipline numbers on the PTR? 40000+ Divine Aegis crits and absorbs (stemming from the 200% bonus to crit instead of 150%). I wonder if stacking crit and mastery is the way to go. Decisions, decisions!