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Guildmaster Retirement

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Atlas.

In Greek mythology, he was a Titan who was doomed to bear the weight of the world on his shoulders.

Actually, maybe it was the heavens (or sky) to be more precise. After all, he was with team Titans and they lost against team Olympia.

My knowledge of Greek is a little rusty.

The weight of the world

When you’re the guild leader, every  action is examined.

Every decision is second guessed.

Every intent, thought, and comment is placed under a microscope. I still maintain that anyone who wants to be a guild leader is insane. It’s even worse when you’re a blogger. I can’t even explain that one. I take pride in my team. Everyone that’s ever played under the Conquest banner, I’ve wanted nothing less than the best for them (even if it wasn’t the guild).

My responsibilities have steadily lessened as I’ve delegated what I could delegate. I’ve always thought that the key to effective management is to give your officers generalized goals and empower them with the necessary authority to do it.

In other words, tell them what they need to do and get out of their way.

You are your own greatest critic. Any guild leader is going to have that inner voice inside of them that doubts their skills and abilities. Despite the fact that I banish those thoughts during raids, the idle mind continues to wander. I can’t help but wonder if good is good enough. And what do you do if it isn’t? I’d like to think that guild leaders mean well and have good intentions. But here’s the thing about intentions:

Intentions aren’t going to get me good grades.

Intentions won’t help me meet deadlines.

Intentions won’t help me pick up chicks at a bar (LFM Wingman).

But all that stress? It does get to people. I’ve watched slowly as guilds ahead of and below Conquest gradually crumbled and fell one by one. Reasons include things from attendance to epic drama to simple lost interest. And those GMs? I guess they just couldn’t hold it together any longer and just said to themselves forget it.

There have been moments in my WoW career where I’ve considered retiring. Maybe move to the interior. Perhaps by a river. Build a log cabin. But what the heck would I do though?

Go fishing in the river? Maybe grow a garden? Sit on a patio drinking wine? I haven’t even acquired the taste of wine. 

So here’s a question for the retired GMs out there

What did it for you? At what point did you call it quits? what happened to your guild?

I have no plans to retire right now. Conquest has something like over 200 members. Those poor saps are still stuck with me.

Tough Call: Real Officer Set-Ups In Cataclysm

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Maslow's Hierarchy of Needs
Welcome back for another issue of Tough Call, with me, Viktory.

Disclaimer: What follows is the summation of my opinion based upon the responses I received from over a dozen guild masters when I asked them about their officer corps. Given the content of my last two posts, I felt it would be relevant to take an honest look at how guilds are setting up their government structure these days. This does not mean you should change your guild structure right away.  It does mean, however, that if you were looking to make a change, you can perhaps derive some supporting arguments from a few successful GMs cited below.

A few weeks ago I put out a call for GMs to help me get an idea how their guilds are operating, and, more importantly, what sort of  hierarchy they have put in place to make their guild succeed.  Out of the numerous responses I received, two solid trends emerged:

  1. There are a LOT of different ways to set-up your guild hierarchy, each with their own respective success rates and ease of implementation.
  2. There are far fewer vanity positions in play these days. At least among the sample group at my disposal, it seems there are most GMs expect more output from their officers.

I am happy to see that the days of  “So-and-so has been with us for a long time, so they are an officer now” are largely over.  Only 2 of the GMs who responded to my survey said they had non-specific officer roles (as in “we all do a bit of everything”, which really leads to “everyone assumes someone else is doing the dirty work”).

To get my information, I asked each GM three quick questions, and let them tell me the rest (and believe me, guild managers love to tell you about their guild, its environment and their genius set-up to solve all problems.)

First Question: “What officer positions do you use, and do they report directly to you or is there a chain-of-command?”

Most Common Positions:

  • – Raid Leader (separate from a role leader)
  • – Melee DPS / Tank / Ranged DPS / Healing role leaders
  • – Bank Officer
  • – Recruitment Officer

Some GMs also reported using Morale/Relations officers and an officer rank for Loot Council or Loot Master, separate from other officer duties.  I’m not sure that I’d classify these jobs are something that needs a full-time officer, but I’m also extremely hesitant with the idea of a part-time or “junior” officer.  If it wasn’t so prevalent, I’d lump “Bank Officer” in with this lot.

As for command structure, it’s fairly unanimous that members report to their respective role leaders, who then in turn report to the GM.  I do wish, however, that I had devised a way to get more information about how the recruitment, bank, and morale officers interact with this command structure.

To me this combo represents a stark contrast to the landscape I saw when I started raiding back in Karazhan.  Instead of a GM who ran every aspect and had a few cronies as officers (which is what typically gave loot council-style raids such a bad rep), we are seeing 25-man guilds shift into fully-fleshed organizations.  Positioning the GM as the Chairman of the Board seems to be the clearest way to define duties/responsibilities, and is an efficient way to make sure the various aspects of the guild function at peak performance.

Second Question: “Have you had to add any officer positions since the end of Icecrown Citadel?”

The answers to this question fell in two distinct patterns:

  • Organization increase: bank officer, recruiter, defined class leads.
  • Expansion increase: recruitment officer, 2nd raid leader, PVP leads.

This should tell you that if your guild isn’t growing or refining, you’re stagnating.  12-24 months from now you will be doing things differently; the faster you can figure out what that will be, the better the transition will go.  After all, these are guilds that had 4-5 years of experience and still found roles to add and needs to address after ICC.  Learn from their example and succeed.

Third Question: “If you had to cut one officer position (not person) today, who would it be?”

A few GMs refused to answer this one, or gave responses that never answered the question, but the consensus was either the bank officer or morale officer would be the first to go.

As I stated above, I’m not sure that these are full-time jobs anyways.  In my guilds we’ve always just defaulted to the most likable officer being de facto “HR guy.”  I am very interested to hear any feedback about ways that a bank or morale officer could contribute on-par with what a raid leader, role leader or PVP lead does.

As always, leave any question, comments or epic knitting patterns in the comments below. (I’m trying to get someone to knit me a bad-ass scarf to wear while podcasting).  Also, if you have a situation that you’d like to have me address in a future column, feel free to send it to viktory.wow@gmail.com.

Lodur’s Epic Journey to PaxEast 2011

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If you didn’t know, for the last several months I’ve been the third seat on the RaidWarning podcast. This comes after the BDTU podcast came to a close. Since then I’ve dove back into podcasting pretty hard as it’s something I really love. We were invited back this year to do a Live Podcast at PAX East 2011. I was excited because though I’ve attended Blizzcon and other conventions, this was the first time I would be attending a convention as both Media and as a Speaker. My excitement only escalated further when I saw this little snippet posted on their site;

TypeFrag Presents: Raid Warning Live!
Manticore Theatre
Sunday, 12:30pm – 1:30pm
It happened at PAX Prime and it’s happening here. Seven, David, and Joe, hosts of the ill-humored World of Warcraft podcast, Raid Warning, step out from behind their Brewfest steins for a live broadcast show. Expect the latest in WoW community news, prizes, and Cataclysm information while the hosts and their guests attempt to do what their fans have requested: be funny live. Guest Lineup: Dustin Blackwell (MMOMFG.com) and more! 

 

Panelists include: Seven DeBord [Host, Raid Warning], David Morrison [Co-Host, Raid Warning], Joe Perez [Co-Host, Raid Warning], Dustin Blackwell [guest, MMOMFG.com], Jeff Cannata [guest, Weekend Confirmed]

It’s pretty exciting even still, and now that I’m home from PAX I’m going to frame the page from the convention book. So, back to the epic journey story part right? right!

Well anyways, I begin to make my plans to get to Boston, MA in time for the con. I start looking at train tickets and plane tickets and then notice that it’s only a 7 hour drive from my hometown to Boston. I ask the significant other and we decide that we’ll make the drive. Preparations are made, and the day of the journey arrives. I leave work at 5pm EST and Tart and I begin our long drive to Boston. Everything is going great and I doze off in the passenger seat. I wake up a couple hours later and we stop for gas and some food. We pile back into the car and start on our way again. We make it a few miles down the road, and all of a sudden the RPM gauge drops to zero. The car is still running, but the lights are getting dimmer, the radio is freaking out a little bit, the speedometer stops tracking speed and the odometer stops tracking mileage.We pull off into the next rest stop, and turn the car off  as the lights are continuing to dim.

We get out check the engine and everything on the surface looks good, so we get back in and the car wont start up. We begin looking for a jump, thinking the battery may just be dead. We find a couple willing people, but when we remove the jumper cables, the car just dies out. We call Triple A and they give us a hard time about sending someone out. Over two hours later someone finally arrives, and starts by trying to give us a jump from the truck. The jump starts the car, but again once the power is removed the car dies out. So we get a tow to the nearest WalMart thinking we can just replace the battery. $200 tow later, we swap the battery out, start the car and head off into the night. We get about another 100 miles or so and the battery dies. Clearly at this point it’s the alternator, but it’s super late and there are no shops we can go to at this point to get it fixed. We wind up having to spend the night at the rest stop and waiting until morning. Let me tell you, sleeping in the car when it’s bloody cold is not fun.

Morning comes, we get a tow to a local shop. $374 and a new alternator later, we’re on the road again. We get to about 20 miles outside of Boston, and the car, yet again, dies. Same as before too. The RPM gauge drops to zero, followed by the speedometer and the odometer. We manage to get a tow into Watertown, and it turns out the alternator is dead again. That’s right the second one was bad as well. We get a cab and head to the hotel from the repair shop, and get ready to try and hit PAX. What should have been a 7 hour drive turned into a 25 hour excursion! Next time I go, I’m flying and being done with it!

While at PAX though, it was a truly great time. I got to hang out with the amazing people at Cryptozoic, the company that makes the WoW TCG, got to play Star Wars the Old Republic, Guild Wars 2 and Duke Nukem Forever (yes it exists and it is pretty damn sweet). I got to meet a lot of game developers and really get to know the people behind some of our favorite games.  It was quite an experience honestly, and one I really enjoyed. And on Sunday, despite all the hurdles we had getting there, the live show was a huge success. People had a good time, we handed out lots of loot and had some great conversations about WoW and the upcoming patch 4.1. We even got to drink some nice home-crafted beer while doing so. Most of all,  I really enjoyed meeting some of my readers and listeners face-to-face. Being able to shake hands with you guys and say hello was a great experience and one that I’m hoping I get to repeat often.

Out with the Bads and in with the… Who?

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As a long time avid follower of as many guild/raid leadership blogs and forums as I can fit into my schedule each week, there is one discussion topic that almost invariably makes me wince. Actually, that isn’t exactly accurate. There is one particular response to this particular topic that makes me want to punch something.

“How do I push my current guild to a higher or more serious level of progression?”

The response that inevitably pops up that makes me /facepalm IRL is: “You need to start replacing the bads and attracting the pros” or even worse (because it sounds so much more friendly somehow) “You need to explain to everyone that raid spots are competitive and people will be replaced as soon as something ‘better’ becomes available”

The overwhelming message that gets passed along whenever this topic comes out is a very clear mercenary-like outline that clearly advocates using fear of being kicked or replaced to snap your raiders into line and light a fire under them to keep them moving forward under the imminent risk of being replaced.

This is my public response to all advocates of raid management that involves any sort of emphasis on kicking or replacing people as soon as something better comes along: Eff that, you would never find me in a guild that treats its members like that.  Unless you believe that you are seriously intent on competing for World or US progression rankings, using an approach that emphasizes the action of replacing/removing people is an inherently unstable strategy.

I once posted that I believe sports analogies are by far the best way to view leading a raid or guild, as opposed to trying to compare it to running a business or a leading a group of soldiers.  I bring this up because something that always pops into my mind when people start trying to describe their plans for assembling the “Dream Team” of WoW raiding, it makes me remember how well it has worked long term when the U.S. did the same thing with our national basketball team.

Sure, the U.S. national basketball team has been more or less successful in the long term, but the only reason for our success has been the overwhelming pool of talent that we have to pull from in the NBA.  If you watch the games, the level of coordination and teamsmanship just doesn’t ever really manifest itself on the court, especially in the first couple of incarnations of the team.  Essentially it is a collection of basketball gods steamrolling over the competition through the sheer force of individual talent. How much fun could that be on a long term basis to be part of?  The only hope someone like me would have of answering how fun that might be would be to look at what kind of turnover the team has had since the first “Dream Team” (for those that don’t want to go look, essentially the turnover is nearly 100% between each big game until very recently when they instituted rules to try and force players to commit to more time to the team).

On the other hand, we could look at virtually every Hollywood sports movie ever made for a good counterexample of an underdog team that overcomes enormous odds through hard work and awesome teamwork.  My personal favorite for this analogy is “Miracle” by Disney,<link:  a true story based coincidently on another U.S. Olympic team.  The 1980 U.S. hockey team and their “Miracle on Ice.” It is a great movie if you’re into feel-good sports films, especially if you appreciate the ones based on real life stories.  I remember watching the final game between this team and the Russians on TV and the swell of national pride during those final seconds of the game. It isn’t hard to imagine why this is described as one of the greatest moments in sports history.

So what is the point? I’ll make an effort here to explain what it is exactly that goes through my head when I see this discussion pop up and my reaction when someone proposes trying to go the mercenary route in their approach to building a “successful” raid group. It usually centers around two questions:

Does this person honestly ever see themselves trying to break into the world progression rankings with their team? (Hint: if you are asking on a public forum for directions or help on how to motivate your team to do better, the answer is no)  I know that at least for me, the only measure of success I have for my raid team is whether or not we meet our raid goals each tier. I could care less if we are the 3rd raid group to do so or the 30,000th in the world, as long as we meet our own goals I am going to feel like we succeeded.

Then my mind goes on a rambling tangent involving sports analogies and nostalgia and I come to my second question:

Which Olympic winning sports team do I honestly think I would rather be a member of? And perhaps more importantly, which team would the person asking the question rather pbe a part of?  The U.S. National basketball team a.k.a. the “Dream Team” that get together every 4 years to ROFLStomp the rest of the world in basketball (and no, you don’t get an NBA contract or salary for being on the team) or would I/they want to be part of that “rag-tag group of college kids” who pulled off one of the greatest moments in sports history? I suppose both options are going to appeal to people in different ways.

Another thing to consider: From everything I have ever read about really high end raiding guilds, one of the most prevalent traits that they share is that the bulk of their members have been playing together for -years-.  Not a single one of them is stressed out over whether or not the next new applicant is going to cause them to take their raid spot and the turnover these teams have is extremely low.  Turnover for them has been extremely low for -years-, and I would guess that what turnover they had had nothing to do with someone failing to perform up to the group’s expectations but instead likely had to do with real life obligations that had nothing to do with the game.

If you don’t have the raw talent to be ROFLStomping your way through the content, then employing a revolving door strategy where you are constantly trying to replace your “worst” raiders is going to result in a turnover rate that will rival your local fast food joint with the creepy shift manager.

If your stated goal is to replace the lowest performing members of your raid team on a regular basis, what kind of message does that send to your team about the long term security of their raid spots?  Even more importantly, what does that say about the possibility of being replaced by some raiding super-star who happens to apply to the guild?

Next week I will share my alternatives to the idea of motivating your raiders through fear of being replaced.  In the meantime I would like to leave everyone with a question to ponder.  You are welcome to share your answers below in the comments, but I would be just as happy if you just spend a few minutes thinking about what your answer would be.

Question: If one of the world’s best <insert class/role here> players applied to your guild, assuming that they met all of your other requirements for a new recruit, which of your current players would you replace with the new applicant?  What if the person being replaced was already one of your stronger players?  Would your answer be any different if there were 4 of the world’s top players turning in applications at the same time? How about 9 applications that are clearly head and shoulders better than anything you currently have in your raid? 

I can tell you that I at least would almost undoubtedly turn the applicant down.  Unless they happened to stumble into one of the few periods of the year where we have opened recruitment.  Though to be honest, even then I would have to seriously question whether someone like that would really fit in with our raid group.

Is Blizzard keeping you in guild by threat of rep?

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Last time I posted, I broke the news that I left my guild and home of 6 years on Zul’jin, Unpossible. I actually wound up moving servers completely, and now reside on Ner’zhul a US PvP server located in the bloodlust battlegroup. I am now a member of the Conquest guild, and attempt to harass Matt (otherwise known as Russelcus) daily. Making the transition was quite daunting. It involved leaving everything I knew behind, transferring servers from PvE to PvP, getting used to new guild structure, raiding roles, other healers, loot system differences and generally getting adjusted. I can say to that effect that the players in Conquest have been nothing but top notch, and really welcoming. They’ve done a damn good job of making this displaced shaman feel welcome while I adjust to my new environment. While on that topic, I’d like to give a big shout-out to all the crew, thanks for helping to make the transition a little bit easier. I’m having a blast raiding with them, and I’m looking forward to seeing a large group of them again this year at Blizzcon 2011.

Now to the meat and potatoes of today. When I transferred I went from being exalted with a guild, to starting back at scratch. That means I lost the ability to purchase any of the guild vendor items that required any sort of rep at all. At first I didn’t think it would be a big deal, but then I rolled an alt and really could use that heirloom helmet to speed up the leveling process, but I can’t buy it yet because I don’t have the rep. Or the fact that while our guild got the achievement Guild Glory of the Raider, I can’t cash in on the sweet sweet Dark Phoenix quite yet. It’s sort of this constant nagging reminder telling me that I haven’t really earned my keep yet. Having hit maximum level and completed all the quests besides dailies and a handful of quests in Vash’jir, I’m climbing up a pretty steep hill right now.

So I got to thinking, is this a deliberate design mechanic to keep people in their guilds? Before Cataclysm, recruitment was pretty steady. You could post on various sites and forums, send out twitter messages or put out a new video and you’d get at least a few nibbles. Now though, recruitment is pretty arduous. I know plenty of guilds that are having a hard time filling in certain classes or rolls, and others that would have to beat away applicants with a stick now are seeing a steady slowing in the trickle of new applicants. So I have to wonder how many people are staying in their current guilds based on their guild rep and the level bonuses? By adding in guild bonuses and guild rep, they’ve bread in a certain brand loyalty based around personal desire. Sure you can leave your guild and join another one, but you’ll have to grind that rep out all over again! Sure you can join that other guild, but they’re lower level than your current guild so you’ll loose all those nifty bonus abilities!

Now don’t get me wrong, I’m not all about guild hopping or anything like that. But from where I’m sitting, we used to get a ton of emails about finding the right guild, questioning if the guild you’re in suits your needs, things like that. Those emails have dwindled quite a bit since Cataclysm was released. I know a couple of people, who the idea of doing the grind all over again was just the last straw, and instead of switching to a new guild and maybe having their love of the game renewed with a different group of people, they just stopped playing all together.

I think Blizzard recognizes this a little bit and in Patch 4.1 we’ll be getting Heirloom Tabards. The Illustrious Guild Tabard allows you to gain an additional 60% guild reputation from your questing and tasks, while the Renowned Guild Tabard grants an additional 100%. I’m fairly confident that the Renowned Guild Tabard will be something you can pickup at exalted for alts, and the illustrious tabard might almost be enough to ease the burden. It just depends on what rep level you’re required to have before you can purchase it. Both tabards have the added bonus of being bind on account items and can then be used for your various alts as you level them up to help cushion the rep crunch.

The question still remains though, with all these new perks and bonuses coming out for being in a guild, and the things like guild rep being a factor now, do you think that this has contributed to the dwindling returns on recruitment? Are these incentives enough that they keep people in their current guild rather than potentially finding a guild that may be a better fit for them? So what are your opinions on the topic?

By the time you read this I will be heading to PAX East in Boston. If you happen to be heading there as well, or will be in the area, feel free to contact me here or through Twitter. There are no formal meet-ups at the moment, but I will be partaking in a Live Podcast on Sunday March 13th at PAX, tentatively scheduled for 12:30 in the Manticore room. Be sure to stop by and say hello!