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Timing is Everything!

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You know the old saying timing is everything right? Well it’s very true for healing. Bad timing can cause a dead tank, or a wiped raid. Management of global cooldowns, spell cooldowns and compensating for lag can make all the difference in the world between a bad healer a so-so healer or a good healer. So, how can we deal with these as healer? Well there are a couple mods that I’ve found quite useful for dealing with this.

Quartz

Quartz is a casting bar mod addon that replaces the default Warcraft one. It is highly customizable and is very useful for help with compensating for latency.

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That’s a picture of it in use. The icon of the spell is displayed to the left of the bar and the bar shows the time left on the cast, as well as the estimated time of completion. In this case you can see that my Lesser Healing Wave was taking 0.9 seconds to cast, and had 0.1 seconds left before it completed. I couldn’t get a good picture of it, but it adds a latency marker at the end of the casting bar. It’s a red block with with the latency added in on the bottom of it. You can see it slightly at the back end of the 0.9. You have to enable the feature in the options for the addon, but once you do you’ll be good to go.

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It will compensate for whatever latency the game has, and anytime you see your cast bar hit that red block, it’s safe to hit another spell and have it begin to cast when your current one is done. This is useful for many reasons, chief among them is to keep your heals streaming without interruption. Nothing worse then hitting a heal and not have it start to cast, only to find your tank or DPS dead as a result. The mod is highly customizable in look, size and what it shows you. It can show you everything from your own global cooldown, how long is left on an interrupt on you as well as function as an enemy casting bar display. If you haven’t taken a look at Quartz, you might want to.

Fortex

Fortex is a mod that tracks quite a bit of information for you. At first glance you’re probably saying to yourself “but that’s just for warlocks”, but I can assure you it’s not. The mod has an options for every class’ cooldowns in the game.

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You can see here that it makes a bar for you to use. The bar is resizable and you can adjust it’s color. When you cast a spell with the cooldown, it will show on the bar at the time marker closest to its cooldown. When a spell reaches the end of its cool down a splash icon will display growing outwards from the endpoint to let you know it’s ready. You can see in the image above my Riptide has just become available while my Nature’s Swiftness is still on cooldown. I’ve found this very handy because it’s something I can catch out of my peripheral vision easily while still keeping my eyes on the encounter and health bars. It has a ton of options and many for other classes

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It can show you debuffs, soulstones, buffs, even trinket cooldowns. I’ve also found this very handy on my Death Knight and my Hunter. Since installing it I can tell you my healing has gone up as well as my DPS on my other toons. Knowing when your spells and trinkets are available and using them as quickly as possible can make a tremendous impact on your healing and damage output. This mod definitely helps me get the most bang for my buck out of my spells and trinkets.

Having a mod that helps you compensate for your latency and one that can help you manage your cooldowns is incredibly useful. There are many out there, I suggest taking a look through all the ones that are available and find ones that work for you and fit your play style and your User Interface. I just happen to have found these two mods quite useful in this endeavor. Here’s a picture of how these two mods fit with my UI featuring my friend’s lovely pet Gertrude tanking Chillmaw for us.

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So what about you? Have you found any mods that you find useful for managing your cooldowns? How about a good casting bar to help compensate for latency?

Until next time, Happy Healing!

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Image courtesy of www.sharewareplaza.com

The Zen of Healing

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Zen (noun): school of Mahayana Buddhism asserting that enlightenment can come through meditation and intuition rather than faith; China and Japan.

So, how does this pertain to healing in WoW you ask? At it’s base level, meditation is a tool that is used to make the mind and body whole, to realign a persons energy through focus and insight. It is also the realization of an inherent natural wisdom and virtue that fills us all. The most basic function of a healer in WoW is to mend the raid and make the raid unit whole again. Is this far out there? Probably but bear with me a bit. We heal our raid through focus and intuition. We predict incoming damage and set heals and preventative measures accordingly. We trust our intuition, and apply logic to make our healing target decisions rather then trust blindly that our heals will find their mark. We do so through intimate knowledge of our classes and the raiders around us. It’s like hitting the “zone” that athletes talk about. You become centered, super focused and just make amazing saves and pull out all the stops without even realizing you are doing it.

I’m sure you’ve done it before. You’ve been in a fight where afterward someone comments “I have no clue how you healed through that!” and you have to stop and think back on it, because you don’t remember doing anything special, you just did it.

I’ve always referred to healing in WoW as a very fluid thing, it is very natural and adaptive in nature.  It’s something that if you are a healer, it just flows from you without much thought. For me the true zen of healing comes out during my guild’s heroic raids. A couple nights ago we were doing General Vezax (working on our second kill on him at the time).  I had assigned three healers on the main tank, a Resto Druid, Holy Pally and Disc Priest. Vent was quiet as dps wait for the call to burn down a vapor and interrupters were waiting for the flame spheres to pop up around Vezax. Early into the fight our Paladin MT healer get’s hit with a shadow crash and then very shortly there after an interrupt is missed due to a lag spike and a Searing Flames goes out. The Paladin dies as a result. Without saying anything I see our second Holy Paladin shift his position and take over tank healing, while the rest of the healers move to fill the healing gap throughout the raid. Later on in the encounter our Vapors wound up in the back of the room, I watched as the healers rotated on their own, without any direction. Healers got their mana back and then relieved the tank healers so they could regen then the tank healers took back over. I watched my healers work as one unit, without any spoken or written words passing between them. That to me was a moment of zen similar to the story of the Flower Sermon. Everyone used logic and intuition to work as one cohesive body and win the fight without a word even having to be spoken.

I’ve had other people tell me about how they get into “the zone”. Some have pre-raid rituals, and yes I mean rituals. I have a friend who before a raid sits down on the floor takes some deep breathes and tries to release any stress he’s gathered during the day before the raid through meditation. I have another friend who drinks a can of coke, eats a bag of Andy Cap Hotfries or hot-wings and then sits down to raid, he compares this to say sacrificing a chicken to the raiding gods. Another of my associates listens to classical music while he’s healing, keeping it just low enough to replace the game music but still hear directions in vent. Me before a raid I listen to some music like  John Williams and the Indiana Jones theme to get myself in adventure hero mode.

So what about you? Have you experienced a moment like we did with Vezax? Do you have a pre-raid ritual to get you into your zone? Have you hit your Zen through healing yet?

That is it for today, until next time. Happy Healing!

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So You Think You Can Raid

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I caught the Vegas auditions last week for So You Think You Can Dance (and the results the next day). The judges can be so brutally honest sometimes. They possess a level of blunt truthfulness. Sometimes I wish I could be like that. As a guild master and a player, interaction and feedback is a daily occurrence.

Watching this weeks performance show (Bollywood was amazing, cha cha was really good and samba was just wow) and witnessing the judge comments reminded me that negative feedback does not always have to be harsh. It’s how you respond to it that matters.

Making the cut

This isn’t a post about getting through and making the guild (or raid). This is about the leadership perspective. We’re like judges. We evaluate and assess new recruits based on what we see. Sometimes we have to cut people. What sucks for us is that in a game that is dynamic and long lasting as this is the fact that evaluation is a constant.

When a guild recruits a player even as a trial, we do so hoping that the player meets or surpasses our expectations. When the challenges that a raid instance offers goes up (such as the gap from Naxxramas to Ulduar), there is an expectation that the player evolves and grows up in the same direction. Some players are able to do it admirably. Others just can’t. For whatever reason, they are not able to fulfill the level of technical skill that the encounter demands.

I especially want to direct this to struggling players who have been talked to by their leadership or fellow guildmates.

  • We’re not calling you dicks.
  • We’re not calling you morons.
  • We’re not calling you dipshits.
  • We’re not calling you assholes.
  • We’re not calling you humanity’s failures.

But we do recognize that you’re struggling. It would be disrespectful if that was simply swept under the rug and ignored. When you’re cut, it’s for a reason.

Why is it so difficult?

Cutting people from raids isn’t a feeling I take satisfaction from. It’s one of the worse things about this GM role. There’s something heartbreaking about telling a prepared raider that they’re not going to get the call up today. And at this point, I expect the whole this is just a game, stop taking it so seriously argument to crop up. Yeah, I understand it’s a game. But you’re still dealing with real people on the other end of it. It’s amazing how many people can lose sight of that. They’re not simple chess pieces on a board to be sacrificed on a whim.

It gets way harder when a person continues to be benched.

Is it the fact that the guild’s invested time and energy into getting them some gear to help out? No.

Is it because no one likes telling people they don’t get to go today? No.

Then what is it?

I’ve acted as a recruiter in no less than four different guilds. We watch new recruits and prospects. We try and carefully screen them as best we can.

What sucks for me personally is knowing that I spotted talent and potential in a player only to realize days or weeks later when they’re in our raids that I was completely wrong about them and their ability. No one likes to be wrong.

All the upper management types are scoffing. Understandable. They’re seasoned at the whole letting go thing. I’d probably be terrible as a manager or as HR. Heh, I’m still in my early 20s and you know that rule where everyone under 25 doesn’t know what they’re doing. I sure as heck don’t.

There is a limit

I hate to say it, but there’s a ceiling to the amount of effort that will be invested to help a player. Gear can only do so much.

Usually when a player is told that they need improvement and a strategy is devised to help them in that path, one of two things will happen.

Improvement: Player reads strategies, watches videos, talks with other players of that same class. Undergoes a noticeable level of change. Actually gets better and is able to respond to the challenges of raiding.

No improvement: Player reads strategies, watches videos, talks with other players. Does not improve at all. Level of skill stays stagnant. No signs of growth. Nothing happens. Doesn’t seem to care.

If a player improves, great! GM’s job or class officer or whoever’s it is is now complete! Mission accomplished! Congratulations! You helped Joe Mage get better!

But what about the alternative? What if they don’t?

You see, no amount of video watching, strat reading, image diagramming, peer discussion, or gearing up can make a player better. A player has to not only learn from what they’re absorbing but they have to act on it. I can watch any number of healing videos or read all the stuff on EJ’s. But if I don’t noticeably improve somehow, then there is no amount of anything in the world that can help. You have to find the way to battle through and prove that you can raid. If you can’t meet that threshold even with all the resources at your disposal, then there is nothing more that can be done. The onus is always going to be on the player to get better.

Not everyone can. Not every player is fit to raid. Hard mode is hard. Not every guild can successfully do it. I can’t arena for crap.

The next step after that is entirely up to you and your guild. Either they find a new role for you or you start shopping for a new guild or accept being permanently benched. I’ve had to reassign players before. They weren’t meeting the expectations that were set for them. Sometimes a change of scenery or position works wonders and they just so happen to fit in.

Negative feedback is hard to give. But it’s even harder to receive.

Shaman Q & A With Ghost Crawler, Resto Recap

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marioleafboxx

For those of you who might not have caught it yet, the Shaman Q & A is out HERE . Go ahead and take a look, there is some interesting answers there. Lets talk a little bit about some of whats there, I’ll try to keep it focused on things that affect us as healers.

Ghost crawler opens up with explaining what makes the shaman class unique, and I tend to agree with him. We are a unique hybrid in the fact that we can throw out healing while melting faces without having to shift forms like a druid would have to do and we can change those roles faster then a Paladin can. He also talks about how we are the ying to the paladin yang. We are in many ways the anti paladin.

GC says:

As envisioned from the start, shamans were also the “offensive” hybrid. Things have inevitably blurred a bit since then, but they are still a counterpart and complement to paladins – paladins have cleanse, shamans have purge; paladins will let an ally move freely to escape or catch an opponent, shamans will snare an enemy to let their ally escape or catch him or her; paladins will make sure their allies’ casts aren’t interrupted, shamans will interrupt enemy casts; and so forth.

It’s true, just think about it. We are balanced in many ways to work against a paladin, but with each faction now having both classes, we stack up in a weird and awesome synergy with them.

Next point of interest is the discussion of totems. The question was asked Are there plans to look at totems in general, the way they are managed, their uses, and their benefits in the future? I’m very happy to say the answer was yes, there are plans and the first thing mentioned is the ability to drop all four totems on one GCD! When I saw that I’ll be honest, I almost did a lap around the block from sheer excitement. As any experienced raid healer will tell you, it often boils down to effective use not only of your heals, but of your Global Cooldowns. This will free up three seconds of cooldowns (totems have a one second GCD) That’s another heal, or a faster heroism, or if you’re on melee totem duty three seconds more to get your rear out of harms way. The other important note about this is since they are looking at abilities to drop all four totems on one cooldown it means they will have to continue working on the totem UI. While I appreciate the Totem timers blizzard built into the game, it still pales in comparison to mods like Totem Timers and Yata. I’m excited to see how they are going to balance this change as well as update the game’s UI for this.

Beyond this the discussion also talked about the mechanics and possible further consolidation of totems,  and there are some very interesting ideas in there. There was talk of removing buff totems and replacing them with spells (which as a shaman who is constantly supplying wind fury totem to melee I can certainly appreciate this idea) and making all the totems do something active like Healing Stream Totem. The idea of possibly letting you carry an active totem around on your back was also tossed around. GC continues on to talk about consolidation of totems (magma and fire nova potentially being combined as an example) as well as some hitting the chopping block (bye bye sentry totem). Most interesting is the talk about possibly using any Fire or Earth totem as an anchor point for Elementals. Personally I think that’s a fantastic idea and one I hope they fully explore. It’s hard to chose between that little extra damage from the fire elemental or keeping up Flame Tongue / Totem of Wrath.

There was also mention about our health pools. If you didn’t notice we have the lowest base health pool out of any of the classes. According to GC and crew they will be looking at this for 3.2. This will be good for us on those fights (like Hodir with frozen blows) where we see our health drop like a rock and have to quickly heal ourselves before we use our Aggro Dump.

After talking about totems and our health pools, the topic of PvE healing comes up.

GC says:

I know there is some concern about Restoration shamans losing their healing niche of area damage. We think that perception might exist in Ulduar just because recent talents, glyphs, and set bonuses have all propped up things like Lesser Healing Wave over Chain Heal. Chain Heal is still quite useful in some situations and with different gear in the next couple of tiers, we expect to see more shamans going back to it. We don’t want to see them return to just using Chain Heal as was the case in much of Burning Crusade. We do think Restoration shamans are at the risk of running out of mana perhaps more than any other healer right now, and in fact the seemingly unlimited mana in some healers is what leads to Chain Heal getting stomped on by other big heals. This is a problem we plan on addressing.

Well that’s refreshing. He goes on to say;

We want Restoration shamans to be a strong group healer with the option of focusing on a single target with Lesser Healing Wave as needed. Restoration shamans have two distinct healing styles now that they can shift between, and we want to preserve that. We don’t want to return to the Sunwell era, where 95% of healing came from Chain Heal. It’s just a boring play style. (And yes, paladins, we hear you.) We suspect that with a new totem or set bonus that propped up Chain Heal a little more, you’d see it getting a lot more use. We’re cool with that. It’s fun when you upgrade your gear from tier to tier and it actually pushes you into a slightly different play style.

I can honestly say I’m ok with that. Like I said in my post about Chain Heal I don’t think we’re broken or that the spell stinks, but I do agree that it needs tweaking to be competitive. I’m perfectly fine with them addressing it through gear be it totems or tier set bonuses. It’s a great way to balance out the spell without reworking the whole mechanic of it. It is a great spell and I adore my lazer beam of love. It’s iconic and distinct and has one of the coolest spell effect sounds ever (turn your volume way up and listen. Rolling thunder ftw!). On the other hand I love our new spells and abilities too. I love having heals and abilities that are synergistic and having the ability to pop out of raid healing to get some single target loving in. I’ll be honest, I hated the mindlessness of Shaman healing in BC in the end game, I like my variety I just want to be able to keep up in hard modes.

The last item I’ll talk about is something they touched on in the PvP section but I think will have an effect on PvE as well. When asked Are there any other considerations in store for improving overall performance for shaman in PvP encounters (whether in Arena or in Battlegrounds)? GC replies with

Mobility is a big problem. One of the designers described casting shamans the other day as “turrets,” which is very apt. You sit and spin and shoot (or heal). We need to get shamans some more mobility, and we have some ideas for how to do that without just giving everyone Blink.

Well, this is true for PvE as well. Think about fights like Hodir, lots of movement where we have to stop long enough to push out our healing. He’s right though, we are turrets. Like survival hunters, give us a nice warm spot to sit where we don’t have to move and watch the healing fly. I’d love to see a bit more mobility added to the class (maybe something like a hunter’s readiness so we can use Natures Swiftness quickly).

All in all it seems like we’ll be getting some much needed love. I’m hopeful and the Q&A helped keep me there. I look forward to the changes to totems and I really look forward to seeing how they address our burst AE healing.

What do you guys think? Think things will work out? Think we’re doomed?

Till next time, Happy Healing,

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Image courtesy of Wired.com

Friends and Raiders: Raider Accountability

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So, it’s a topic that is always present but not a lot of people seem to want to touch on is disciplining raiders. It’s a topic most people hope to never deal with, but inevitably it comes up, how do you discipline your raiders? My guild has several ranks, the hierarchy goes like this.

GM

Officer

Class Lead

Raider

Veteran

Applicant

The raider rank offers free consumables for raids and a guaranteed raid spot on our 25 man raid nights. Pretty sweet deal right? The officers thought so too, but we felt it had to come with some requirements. Last year at Blizzcon 08 my guild was lucky enough that almost all the officers were able to attend. We hit up a pub, ordered a few pints and decided to hash out ground rules. We understand everyone has off days, so with that in mind how do we evaluate our raiders? We have three categories which we judge our raiders. Performance, Attendance and Attitude.

Performance

This is judged by varying degrees depending on class and role. We divided out the basic archetypes into 4 groups and an officer looks over each group one for melee, one for hunters, one for casters and one for healers (guess which one I take care of). We don’t set hard numbers but we look for a couple things. Is the player performing well based on assignment and others of their class? Is the player prepared with proper gems, enchants, talent spec and consumables (and using the provided consumables)? Does the player have their resistance gear(if applicable)? Is the player following assignments (healers on their target, interrupts doing what they need to do, the right sheeps going out)? Is the player consistently dying to void zones for no good reason? Is the person looting / herbing / mining etc instead of doing what they are supposed to be doing (ex: picking flowers instead of healing the tank)

That’s a rough sketch but you get the idea.
Attendance

This one is a hard number. We require that those of the raider rank attend 75% of the main raids (we only count our 25 man raids since for us that’s the focus) if you are not going to be able to make an official raid we expect you to give us notice so we can prepare. We understand that life happens and well, real life is more important then the game. We just ask that our raiders give us notification so we can bring in a replacement and keep the raid going for those that are on.

We also require that raiders be at the instance at the time of raid invites. This is not too much to ask, log out at the instance the night before if you have to. We don’t want to keep an entire raid waiting because one or two people are horsing around in Dalaran, or are always waiting for a Warlock to summon them.

Attitude

This one’s a bit of a wild card for some people, but the basics of the concept is as follows. Is the player badgering other players? (this includes harassing classes on the same token if they are going to drop or pass the token to the player) Is the person constantly in a sour mood and taking it out on the raid? Is the person ignoring assignments? Is the person acting like they just don’t want to be there? This also includes personal grievances between players. If one player has a problem with another we investigate it.

For this one it’s more the temper tantrum rule. If you’re being pissy, expect to be called on it.

Punitive Measures

So, now that we’ve metered out the 3 categories to go by how does one go about reprimanding offenders? For attendance issues we review the monthly numbers and people below the 75% mark are brought to the attention of the raid officers. If we see that there is sufficient reason for a demotion (ie skipped two weeks of raids for beer blasts) we will demote the person from raider status. We understand that real life happens and of course won’t hold unavoidable events against our raiders.

For performance and attitude we follow the Three Strike Rule. Each time a raider breaks one of the rules they receive a strike. Along with the strike comes a warning, usually handled in whispers during a break in the raid or if its severe enough during the encounter. We try to avoid public defamation on vent (but that doesn’t keep us from screaming to get out of the damned void zones when needed). Attitude problems are dealt with swiftly and on the spot. Informing the raider that they can and will be removed if the behavior continues (and following through with it). There is an officer in every class channel and usually one per group in 25 mans, so we have a good idea when someone is acting up. When a raider reaches three strikes they will receive two treatments. First is a docking of DKP. My guild still uses the DKP system so this is a major check point for most of our raiders. The degree of the docking depends on the severity of the strikes to be decided by the raid officers. Along with that comes the evaluation of the person’s raider status.  The raid officers decide if the person should be demoted.

Personal grievances are set for investigation. Officers will step in and separate the people in question, find out whats happening and determine what needs to be done, if anything.

To be honest we’ve never gotten to the third strike for anyone. DKP docking and removal of rank act as great deterrents and our raiders are generally pretty adult about most things, our officers are pretty proactive as well. We hold clinics and workshops as necessary if a player decides they need help. An officer is almost always on in game and class leaders are always afoot. We are very active as a guild and work together to bring everyone up, as well as weed out anything that might threaten the stability of our raid and guild.

You’ll find most raiding guilds have something like this set up. Ours is probably more lenient then some, but it works for us. We have a pretty long app process so people who make it through generally are good seeds and mesh well with the way we do things, so disciplining raiders doesn’t come up very often.

So how about you? How does your guild handle your raider? Do you Handle them at all? How do you handle personal grievances among guildies/raiders?

Until next time, Happy Healing

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Image courtesy of Guardian.co.uk