Remember Rule Number 6

Lighten up, Matt. Stop taking things so seriously. Relax once in a while. I hear that too often. General managers face the brunt of many things. Mislooted items, irritated players, you name it. Their frustration inevitably transfers over to me. Aside from that, I put up with random ribbing, name calling, insults and all sorts …

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4 Points of Crisis Management

“If you are patient in one moment of anger, you will escape a hundred days of sorrow.” Chinese Proverb As individuals, we’re exposed to conflict on a daily level. We get into arguments with loved ones. We curse at the guy who cuts us off on the highway. We become angry because of decisions made …

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