Leadership

Can Your Raid do More With Less?

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Its a dark and stormy Monday night. Rain drops are slowly streaming down my face as I wearily walk through the door. I kick off my shoes and my feet are practically screaming in glee after escaping the cold, damp prisons of my New Balance sneakers. I hustle straight to my computer and flip the switch on. As the machine slowly spins to life, I change into something drier and comfortable.

“Gentlemen.” I spoke after joining our guild voice server, “How are we looking tonight?”

I received a chorus of acknowledgements ranging from “Good, what are we doing?” to “Your mom”. Just another day in Matt’s guild.

Once I logged into a game, I noticed of activity in officer chat. During the minutes that lead up to the first pull, we’re constantly assessing our roster and determining what bosses to aim for. One of the initial steps is to see what our attendance is like. There are times where there are some last minute player signouts or late notices. I got my raid invite and took a mental stock of our roster.

23 raiders with no other players in sight. It was about time for first pull. Some were starting to wonder if we would go since we didn’t have a full raid. The only boss remaining was Lich King. We wanted more weapons.

“We have the tanks to do this.” My tanking officer reported.

“More than enough stuns and slows for valks. Good to go.” Confirmed the raid leader. “Matt, healing?”

I quickly assessed my healers. There were five of us. We normally took six. I felt we could operate with less but I’ve always preferred the extra safety net when we were short bodies. It was time to get out of the comfort zone and see what the healing unit was capable of.

“It might be choppy. Being down two isn’t going to help. I think we can pull it off.” I responded with confidence.

Pushing the limit

I’ve always wondered what the minimum number of players for taking down Lich King would be. Could he be taken down with 24? With 22? How about at 80% capacity with 20? There was only one way to find out. You’re not going to know what your raid capacity is going to be unless you actually try it. Its good to stress test the raiders in shorthanded situations because you never know when it’ll happen during future raids. Someone might disconnect early on an attempt or die halfway through it.

Can your raid adjust to that sort of temporary setback?

Raid potential

raid-potential

While it is somewhat simple to quantify exactly how much DPS or healing is needed to successfully get through an encounter, there are other factors which you can’t really put a number on. Things like raid intelligence, awareness, and skills are all variables that determine whether your raid has the that mentality to gut through an encounter.

I’ve been surprised before in the past. When I think the raid group is lacking in certain roles or DPS and we go out and take down a boss, a little part of me inside cheers. The inverse also holds true. On moments where we wipe when I felt certain that we had the kill in the bag, I experience that sinking feeling in my stomach wondering what went wrong.

You’re never going to know what your raid can do unless you go out and try it. Obviously if raid potential is far below whatever the raid requirements might be, then the unpopular decision of calling it an early night might be the better course of action. When raiding short handed, the performance of everyone else needs to go up in order to compensate for the lack of players.

Unfortunately, we found out after a while what our limit was. Turns out if a player is lagging out, they’ll always get targeted with a Defile. On a side note, it seems that healers seem to respond to the instinctive need to keep healing. What else is a healer supposed to do with player who has lagged out in the middle of a Defile?

(Hint: The answer isn’t to keep healing him)

Alas, with multiple disconnected players the executive decision was made to call it an early night. Better luck next week.

Have you ever been in a raid where you were astonished at what the group could do because of class composition or lack of numbers? Was there any creative strategy used to get around the problems?

Reserved Loot in PuG Raids

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After our 10-man raid Tuesday night, I had some extra time before I needed to head off and gain some real-life rested xp.  Since my server is a low-population server–let me correct that, SUPER-low-population–,  PuG raids are hard to come by.  I generally don’t enjoy these raids on my server, because most of the people in those groups don’t know how to work as a team. They also tend to be ignorant to fight mechanics or are too lazy to learn them.  Every now and then, though, I have an “inkling” for a 25-man.

I had Trade Chat open in a separate window, looking for something to do. A Prot Pally from another guild was looking for a healer and a ranged DPS for ICC25. Since I don’t get a chance to heal on my Shaman a lot, I opted in. I knew I’d have a limited amount of time, but PuGs on Nazjatar don’t last long.  I rarely see an ICC PuG get a good shot at Plague Quarter (let alone Putricide) before people start getting “raid A.D.D”.

Ooh! An ICC 25! I run through a check of the gear lists, and I know that my Shaman is still using Protector of Frigid Souls, so the Bulwark of Smouldering Steel from Marrowgar would do nicely! What’s a hard-working Resto Shaman gotta do to get a decent shield in this place?! ToC runs are non-existent, obviously, and I don’t have the 1800 rating (yet) for the Wrathful Gladiator’s Barrier.  There isn’t a 10man shield in ICC until Sindragosa, and I always seem to be working on the nights that we kill her.  So this PuG is a perfect opportunity, right? Wrong.

The Bomb Drops

I step into this fresh ICC 25-man raid. I’ve got my Well Fed buff and my flask going; I’m ready to rock. Right before the first pull, and after all the buffs have been put out, the Raid Leader says in chat that the Bulwark of Smouldering Steel is “reserved”. I check his spec, and he’s a full-blown Prot Pally. I ask him if he’s trying to get it for off-spec. He says no, it’s for their Resto Shaman that just hit 80 not too long ago. I send him a whisper: “That’s really the only reason I’m here is to roll on that Shield. I’d like to roll on it, if you don’t mind.” I’m essentially (and politely) told no, and if I didn’t want to continue, then he’d understand. Well, in a flash of frustration, I bowed out and left the raid. Other spouts of disapproval of something being “reserved” echoed through Raid Chat as I clicked my “Leave Party” option.

My Reaction

Although there is one exception, I’m totally against this kind of loot distribution or raid leading, especially in a PuG. I find that it’s disrespectful to the other people that are brought in to help. You’re essentially saying to me, “I want your help in downing these bosses, but you’re not going to get a fair crack at what drops.” I’ve found a trend also in these types of situations. Either they’re entirely in the mindset of thinking that they can’t possible perform well enough without said gear, or they’re just plain inconsiderate, selfish, and rude. In most of these circumstances, I’ve even had a lower GearScore (means little to me, but means THE WORLD to PuGs), and have been able to incredibly out-heal (with little overhealing) the raider in question. I’m not saying that since I have higher numbers that I should get the Shield, but saying that I’m putting good work in but not allowed to roll on the Shield is a straight smack in the face.

The only exception I’ve been able to see (and from reactions I’ve gotten on Twitter), is a Legendary (and I agree). Things like the Fragments of Val’anyr or Shadowfrost Shard‘s (or any of the Shadowmourne pieces) are entirely fair, just so long as it’s laid out beforehand. Those are long treks to get that one item finished. Other loot, though, should be fair game using whatever loot system you dole out. Straight up reserving them is just selfish, in my mind.

Except for the loot system we use in my ICC 10-man, Team Sport always uses an open roll system. If you’re putting the work into the raid, you deserve a chance to get main-spec loot.  Some people would think that means that we get people rolling on stuff they don’t necessarily need, but it works out great. Since people know that’s how we run our raids, we have a wealth of people that love to run with us. Hence, we can be picky about bringing honest and friendly raiders.

After an experience like this, I’ll never take part in a “reserved loot” raid. Whether it’s my gear or not, it’s just principle.

What do you think? Would you continue to run with a “reserved loot” raid? Or would you bow out?

Raid Leading Smoothly Like Barney Ross

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This is a guest post by Blacksen of Blacksen’s End. Don’t forget to check out his blog!

I just saw The Expendables a couple of nights ago, and while not a particularly fantastic movie, there were a few good moments. The movie basically revolves around a team (called “the Expendables”) who undertake a mission to free an Island from a tyrannical General and the American investment puppeteers ordering him around.

The team consists of 4-5 skilled assassins (if you can call them that), all taking orders from Barney Ross (Sylvester Stallone’s character). While watching, I noticed that the movie was kind of like a World of Warcraft raid. The Expendables fought wave after wave of terrible soldiers (Sylvester Stallone ironically calls them “trash”). At points, they were just throwing out grenades and AoE’ing the trash down. Eventually, they would run into one of the Americans (which we could call a “boss”), and there would be a big battle around them. Throughout the movie, I noticed that Barney Ross had a lot of characteristics that matched my own raid leadership style. Even towards the end, Sylvester Stallone made a terrible “your mom” joke.

What other qualities that Barney had that would make him a good WoW raid leader?

Draw the line and stick to it. Without giving anything away, there are numerous instances in which Barney clearly draws a line. At the start of the movie, he draws the line for one of his team members. He essentially says “this is how much I’m going to tolerate,” and when that team member does cross the line, there are some real consequences.

A lot of World of Warcraft raider leaders don’t know how to do this (and I admit, I sometimes fail at enforcement). You must clearly identify the point in which someone isn’t adequate. Is it 8k DPS? 10k? 2 Malleable Goos? 5 Deathwhisperer ghosts? And when one of these does get crossed, you should be prepared to actually enforce the proposed consequences. If you tell everyone “we’ll be swapping you out the second time you get hit by Halion’s cutters,” then you should actually swap people out at the second time they get hit by cutters.

expendables-3

Keep your cool. Even amidst hundreds of bullets flying his way every second, Barney is still able to stay calm and make good decisions. He doesn’t get too angry, stressed, or upset, despite being in a very difficult situation. Being able to make decisions when things are very challenging and stressful is a critical part to effective raid leadership. Barney could have started to freak out and make rash decisions. Instead, he chose to stay cool, think things through, and make good calls.

Know how and when to change plans. Sometimes, things just aren’t working. For Barney, crap seemed to hit the fan all the time. Whether he’s just riding in a car with his friends and getting ambushed, or he’s trying to set up remote mines in the villa, things just never seem to go right. For both Barney and his second-in-command, it was critical to deviate from the plan and adapt to the situation. For raid leaders, there are several points in which you might also need to do this. If you don’t have a raid composition that’s going to complete a fight, it might be worth not trying (heroic Lich King without a disc priest, for example). There’s really not much of a point in attempting heroic Halion with 5 healers, so you might need to change plans.

If you’re trying a certain strategy and it just isn’t working, try something else. Heroic Halion was a good example for us: I was stubborn for a while and insisted that Halion be tanked at the wall while upstairs. We eventually found that it just wasn’t working, so we tried the “run through” strategy that we use now.

Stallone probably would have been more willing to change plans much earlier, as it was pretty obvious things weren’t going right.

Delegate to key players. For some raid leaders, it can be really tempting to try to micro-manage everything that’s going on. After all, most of us trust ourselves more than anyone else. By trying to control everything, you feel like there’s less room for other people to make an error in judgment. Usually, this mentality leads to poorer decisions and a more stressed raid leader. Barney clearly would have known that if he were a raid leader. Throughout the movie, he knows when there are times to delegate tasks for the rest of his crew. Sometimes, you just can’t do everything alone. More importantly, he knows which members would succeed better in certain areas.

At one point, the “short” team member was given a job in which his small stature would help him. By identifying the advantageous qualities of your key players, you can delegate them tasks in which they will truly shine.

expendables-2

Recruit a completely badass team. I’ve said it a hundred times, and I’ll say it again: the key to a successful progression guild is effective recruitment.

Barney would have died within the first 5 minutes of the movie without the support of his team. For raid leaders, this is also the case. Recruit badass players – you’ll need their support in order to free an Island from a tyrant… erm, I mean free Azeroth from Deathwing.

3 Points of Effective Raid Communication

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This is a guest post by Blacksen of Blacksen’s End. Rumor has it this raid leader likes to play funky motivational music before every raid. Don’t forget to check out his blog!

Communication in raids has always been important. For most guilds, this means using some form of voice communication. Several fights require that all raiders are able to hear their raid leader and then make a tactical response. You need to hear about tank swaps on Festergut, Putricide, and Sindragosa. You need to hear requests for tanking cooldowns. You need to hear sudden tactic changes as the fight is moving. You need to hear your other healers when they’re debuffed on Sindragosa. The list goes on and on… Regardless of the fight, really, communication is a key element to successful end-game raiding.

I’ve struggled with communication at several points throughout my raiding career. A lot of guilds pitch that they "want someone who will talk on vent," but the reality is that communication can be intimidating for members, especially if they’re new. For raid leaders, it is essential to communicate effectively with your raid. I’ve found that effective communication made the difference between a wipe and a kill on several occasions.

What to Communicate

What to communicate can be a challenge for a lot of guilds. Whenever anyone says something on vent, be it the raid leader or some key members, the main goal is to have it invoke a significant and positive response. Simply put, you want things said during a boss encounter to evoke a response. Conversely, things that aren’t going to evoke much of a response shouldn’t be said on vent.

Bad example: Don’t call out inhales on Festergut. Very few people will respond (at most, 1-2).
Good example: Calling out tank changes on Festergut. Not only do your tank healers respond, but your hunters and rogues will also switch their misdirect targets.

Bad example: Don’t call out “run-out” after the pull-in on Sindragosa. By the time you say that and it’s both heard and processed by your raiders, the damage will have already been done – your raiders are either already running or already dead.
Good example: Calling out "pull-in soon, get ready to run out" on Sindragosa. Players who would have been tunnel-visioning are made more aware that they’re about to need to turn their camera and run.

Plan it out

Plan out what you’re going to communicate before the fight. One of my most common mistakes as a raid leader is not planning out communication before the pull. In the past, I’ve had an expectation that everyone will know what to communicate, and that’s all we need. With every new fight, however, I find something that’s not really obvious but probably should be communicated. Tell people before the pull exactly when they should talk on vent.

One thing that a lot of people can struggle with is balancing specific calls with general calls. Whenever you’re making a raid call, you need to know when to specify something and when to speak generally.

Bad example: Tanks asking "can I get a cooldown?" The term "cooldown" is too broad. Does intervene count as a cooldown? Raid-Wall? Guardian Spirit? Pain Suppression? Which cooldown do you actually want? The raid needs to specifically know. Asking for just a “cooldown” could result in getting multiple cooldowns wasted by stacking on top of each other.
Good example: Tank asking “can I get Guardian Spirit?” Now we know which cooldown you specifically want.

Bad example: On the Lich King’s Valk’yrs, it would be bad to say "I need a backup stun.” This risks random stuns getting thrown out on all the Valk’yrs by random people. We need to know which Valk’yr needs the stun, and who you want to execute it.
Good example: Saying “Thine, backup on Square.” Thine, a specific raid member, now knows that he needs to execute a backup stun on square.

Specific raid calls are another area in which raid leaders risk becoming unclear. In some cases, it’s better to speak generally rather being specific.

Bad example: Saying “Blistering Cold soon” on Sindragosa. This tells us nothing about the response or how most raiders conceptualize the pull-in.
Good example: Saying “Get ready to run out” on Sindragosa. This tells us what’s about to happen and the needed response.

Bad example: When an aura mastery is needed, it’s pretty cluttering to say “Warel, use aura mastery shadow.” Most of the time, it’s obvious which aura mastery is needed.
Good example: On phase 3 of Professor Putricide, all I need to say is “Warel, go” and he takes care of the rest.

Consistency

Be consistent with raid calls. While a lot of my friends have joked about how I sounded like a broken record player, the fact is that consistent calls lead to a consistent response.

Bad example: On Heroic Lich King, saying "Shadow Trap Ranged" followed by "Trap on healers plus ranged." Each call requires processing – your raiders can’t build an association between the phrase and the response.
Good example: On the Lich King, saying “Necrotic Plague in 3” every single time necrotic plague is about to be cast. This instantly prompts your members to be aware and ready for the impending debuff.

Lastly, let’s talk about how raiders should communicate. Getting raiders to communicate the way you want can be very difficult, but once they get into the loop of things, most of them will execute everything great. The most important concept of raider communication is telling us what needs to happen, not what already happened.

Bad example: On the Lich King, a disc priest calling out “I’m picked up” generally doesn’t mean anything. It requires your raiders to connect “disc priest is picked up” to “oh, this infest is going to be bad.”
Good example: Saying “Watch Infest.” Now all of your raiders immediately know the consequences of you being in a Valk’yr.

Bad example: On Sindragosa, having a healer say "I’m Unchained" means nothing. This requires all other healers to know everyone else’s healer assignment.
Good example: Saying "Watch Group 4" gives us information. Now all healers know the consequence of you being unchained: group 4 needs more healing.

Bad example: Saying “Oh S***” on any fight. Random expletives don’t give us any information and just put people on edge. We need real responses with real information.

Note: Matt is extremely guilty of this. Don’t do it.

Your raiders will also thank you if you tell them exactly what you want said. Tell them the exact phrasing you want. This will lead to a more consistent environment and thus more consistent responses. It takes the burden off of individual raiders for coming up with what you want said, and will likely make them very happy.

Nearly every hardmode raiding guild has a vent atmosphere during fights. If you find yourself wiping due to seemingly random things, see if communication has an answer. Communication is generally an easy problem to address as it has very little to do with tactics or individual skill, but more preparation and consistency. You can sometimes beat the more challenging elements of a fight just by clearer and regular communication

Guild Survival Guide: How to Apologize

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apologize

You screwed up big time. You’ve infuriated a good number of people. Whatever it is, you made a mistake and you need to own up to it.

The problem?

You’ve never really apologized to anyone in a game before. Something I’ve noticed when playing online video games is that egos can get in the way of someone apologizing. GMs and officers screw up. We’re not perfect and we do make mistakes. The least we can do is own up to it.

Step 1: Figure out what they want to hear

Do you know how you offended them? Are your listeners justified in how they feel if you were in their position? Keep in mind what would be going on through their head when deciding your respond.

Step 2: Has it been a long time?

The intensity of the resentment will scale depending on the length of time they’ve waited for you. That means your apology will need to scale accordingly.

Step 3: Can it be made up?

It sounds cheesy, but see if there’s some way you can make it up to them. Try offering up some gold or buying them a gift. Offer to run them through an activity like an instance or a quest. If all else fails, you can’t go wrong when asking “Is there anything I can do to help you feel better about this?”

Step 4: Go full audio

A lot of communication and meaning is lost when typing messages to other people. At the very least, if you’re apologizing over a voice program, your sincerity and tone can help add to the strength of your message.

Step 5: Be sincere and straight to the point

“Look, I screwed up. I’m sorry. What I did was wrong. I know I can’t really make up for what happened but I will take full responsibility for it. This might not make up for it, but it would mean a lot if you’d accept this item/gold/activity from me. It’s a minor gesture, true. You’re pissed and I get it. I will do my best to make sure it won’t happen again. If there’s anything else I can do to make things cool between up, please let me know.”

Step 6: Give them the opportunity to speak

Don’t say anything and give them their chance to say something. Listen and don’t offer up any excuses or explanations for why you did the things you did unless you’re asked to. Once they’re done saying their peace, apologize again.

It might not fix everything. The apology might even get rejected but at least you’ve shown the willingness to take responsibility for your screw ups. It is up to them whether or not to accept and you have to be prepared for the worst case scenario. If that player was a big asset to you and your guild, they might just leave over such a grievous offense. You can’t win every battle.