Leadership

Officers: Who Watches the Watchmen?

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“Quis custodiet ipsos custodes?”

I realize not many readers understand Latin. It basically translates to “Who guards the guards themselves?”.

During one of my earlier years in university, we studied up a bit on Plato’s The Republic (ethics and government stuff). Who protects the people against the protectors? Plato responds by saying they have to guard themselves against themselves. Ideally your officers are going to be just individuals who won’t become greedy or evil.

Your officers

In a majority of cases, your officers are simply normal people who have invested their time (and perhaps money) to handle guild tech or infrastructure. They’re busy tackling things that no one wants to deal with like personnel, scheduling, and what raid operations to carry out. Policy has to be continually updated. Loot has to be awarded and DKP systems have to be managed.

To be frank, the officers are the overseers of the guild and possess the power along with the responsibility.

The level headed ones have no desire to go all political. They’re leaders of a loose organization of gamers, not the mafia. There’s no backroom deals going on. With luck, there is no maneuvering or behind-the-scenes backstabbing.

Red alert!

Now something has happened. Maybe one of your leaders committed some kind of grievous offense. You, Joe raider, happen to take exception. You don’t agree with whatever they did. Maybe they completely screwed over a pug in loot. Or they might have completely dished it out to a raider one day who was undeserving. The reasons could number beyond infinity.

In any case, whatever the reason, you’re upset enough to the point where you want to do something about it.

Your options

Now here’s a list of things you can do and what might possibly happen if you go down these roads.

  • Do nothing. It’s the easiest choice. Keep it to yourself. Don’t say anything. You don’t want to rock the boat. This is something I’ve observed most players doing because they perceive there is too much at risk by doing anything else.
  • Speak to your GM. Have a chat with the boss and see what she says. Perhaps they don’t realize it’s an issue and maybe they can talk to the officer and try to resolve what happened.
  • Speak to the officer in question. Directly confront the officer in question and let them know what they did wasn’t cool. I don’t advise doing this publically. Do it privately in whispers. When I was just a grunt, I preferred taking the direct route and telling officers personally that I thought they did something wrong. It has a stronger effect then you might think.
  • Change your reaction. This option isn’t quite the same as the first. This involves a complete philosophy change on your end. Is their offense that serious? Does it really matter that much? What if you changed your reaction to the point where you could tolerate it and ignore it? The guild my alt is in has a raid leader who randomly calls people morons. I get called it myself once in a while because I can be a touch slow getting out of fires periodically. I don’t take it personally because I simply don’t care enough (It’s my alt’s guild for one).
  • Leave the guild. It’s fairly self explanatory. Be prepared to leave the guild. If you cannot accept what the guild is doing or if speaking to the GM and the officer prove to be futile, then the last option you have is to change your environment entirely. Not every guild is suited for every personality.

Officers and Alts and Raiding Oh My!

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So very recently one of our Officers has been bringing his alt to our raids, not just farm content but our progression nights. This was obviously given the go ahead by raid leadership but it did stir up interest in a few raiders asking what was going on. As a standing rule my guild has never really taken alts on main raids. Normally alts are left to the alt raids on the weekends. We have in the past however asked very well geared alts along to fill gaps in our raid make up. So after taking care of a few guildies concerns, I figured it was something post worthy.
There seems to be a large concern about officers abusing their power to take their alts on main raids and get loot that would otherwise go to mains, or using their positions to get main raiders / toons to take their alts through content to gear up. While I’m not saying this doesn’t happen, because I’m sure it does, but I don’t think it happens as much as people think. Most time I see guild officers gearing up their alts to be able to pitch hit in a raid if need be. I’ll use my guild as an example. Most of the officers there have well geared alts, it breaks down something like this

GM DK tank main – Well geared Rogue alt

DKP officer/hunter class lead – Well geared Warlock alt

DKP officer/Warlock class lead – Well geared Unholy DK

Recruitment officer Dps DK – Well geared Paladin alt

Raid officer/Shaman class lead – Medium geared DK tank / low to medium gear Hunter

I put myself on the list because I am actively seeking to bring my hunter up to the well geared level of things. Other officers have other alts and such but you get the idea. The intent behind our gearing is something to help our raid and groups out. Let’s say our guild is doing two ToC 10 man runs, normally we have 6-7 raiding healers available. You don’t need 7 for two ToC groups. Let’s say one group is short a tank, my goal would be to be able to hop on my alt and fill that role so the group doesn’t fail to start. Another example and one that we’ve been using. We’ve been a little short on the melee front this past week. As a result the warlock class lead hopped on his Unholy DK for this weeks raids. It provided the same spell buff his warlock did to the raid but gave us the melee we needed for our encounter. It was useful to be able to pull someone’s well geared alt to fill the gap and keep the raid moving.

It should be noted that this isn’t required and that the vast majority of the time we spend gearing our alts up are through pugging instances and farming badges. That said it’s already proven useful a few times.

How to Handle Loot Priority:

So something that is key is to set up a loot priority for any guild raid even if it’s not a main raid. Our weekend alt runs we use a loot priority to keep things going smoothly.

Main spec > Off spec  // Main toon > Alt

Pretty straight forward  right? This has also encouraged more then a few people to bring their main toons to these alt runs as they are normally instances we don’t run anymore or alternate versions of what we are running (my guild is a 25 man focused guild so we do 10 man / alt 10 man runs on weekends) Everyone has fun and anyone can bring their alt along if they want, as long as we get a group composition we need.

Having well geared alts in a guild raid environment is a very useful tool that an be called upon when needed. It seems most people’s apprehension is when they see officer alts pop up in a main raid, I suppose I can understand that. If you’re in a situation that you feel like the officers or some officers in particular are taking advantage of the system, say something just like my raiders did to me.

Now, with all that said, this doesn’t just pertain to officers, but as the questions and concerns was about officers taking advantage of the system to bring in their alts to gear up that’s where we kind of hovered around. Raider alts can be just as helpful and there have been occasions when we asked a raider to bring in their alt. Sometimes this has even lead to them wanting to switch their mains for both their enjoyment and the good of the raid.

So, what do you think about alts getting geared up to raid? Do you have an alt army ready to take down Icecrown? Ever bring an alt to a main raid at the leaders request?

That’s it for today, until next timESig

Seven Ways to Your Raid Leader’s Heart

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I was having a discussion with a fellow officer last night after our raid. We had just completed ToC 25, Ony 25 and VoA 25, with relatively few speed bumps. My friend and I were talking about what makes me happy from a leadership perspective in a raid. I decided to type out the list I came up with as what I look for from my raiders.

Sign up! – One of the biggest problems any raid leader or anyone who organizes a raid is knowing peoples availability. My guild is very raid oriented and we do have raid sign-up sheets as well as a section for people to post when they are out of town ahead of time so we know who is available and when. We also ask our raiders if they can’t show to sign up on the list as not available. There’s nothing more frustrating than trying to track down people to make a raid happen. There has been many a time my guild leader has sent me a text asking where certain people are. The end result is both of us (more him than me due to my work schedule) scrambling to find people to fill gaps so that everyone else who signed up isn’t left in the cold without a raid.

Bring Consumables! – My guild supplies flasks, food and elixirs to raiders. We have officers and raiders that are potion and elixir specced so even if you don’t have access to the raider tab of the guild bank, you can get your consumables made. Often times us crafty types won’t even need all the mats, usually I just need the Frost Lotus and I can whip up a ton of flasks. We also have raiders who bring a ton of fish feasts so there’s always food buffs available as well. There’s very few things as frustrating durring a raid as waiting for people to buff up with flask and food or to hear someone didn’t bring any. If you need flasks, ask before the raid!

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Have Your Gear Ready! – Before showing up to a raid make sure you’re gear is properly enchanted and gemmed. If you have that shiny new piece of gear you want to wear to the raid that is fine and dandy, but make sure it’s ready to use! It’s incredibly frustrating to see a raider show up with empty sockets or no enchants. I know in my guild, we supply Abyss Crystal’s for guildies to use on enchants, and enchanters will supply the rest of the mats 9/10 times. JC’s are always available and we stagger patterns for the most part so there is always someone who can cut a gem that you will need.

Make sure your gear is repaired before starting the raid. One boss in it’s not fun to hear some one’s gear is in the red. Also make sure you’re using the right gear. Some people will fish or cook before the raid and sometimes forget to take off their fishing pole before heading off to the run (*cough*fishingpoleZabos*cough*) and then do part of the instance in the wrong gear.

Know The Fights! – Most raid leaders will have the information readily available and posted for you to view well before the raid begins. I make it a point to sticky all the boss strategies and videos at the top of the thread aptly named “Raider Forums”. With the Internet around and sites like bosskillers, tankspot and our own little space here at WoM there is a plethora of information available on most if not all fights in the game. At least have a general idea of what is going to happen, it makes our job a little easier when we’re explaining what we need you to do and it helps keep the pace of the raid up.

Don’t Ninja AFK! – Having players afk or ninja off of ventrillo without saying a peep to anyone is very annoying. Calling out for someone to do something over vent and get no response is not fun, nor is waiting for someone to get back from the afk before a pull. While I used ventrillo as an example, this holds true to raid chat, party chat. Basically just pay attention to communications. If you need an afk break just send a tell to the raid leader and say “afk 2 min” just let us know!

Mind Your Attitude! – This is a very social game. In a group or raid you are interacting with 4, 9 or 24 other people all with the goal of having fun in mind. We all understand that real life happens and things outside of your control will affect your mood, but when you’re in such a dour mood that you’re bringing everyone around you down or you’re spending more time kvetching rather than raiding, it might be time to take a break for the night. Getting snippy, pitching fits or the like is non conducive and counterproductive to a raid. You need to be able to check the baggage at the door and unwind and have fun for a little while with a group of people.

To quote Matt “Either leave it at the door or just leave”.

Don’t Stand in the Fire!!! – Since the dawn of raiding, players have been drawn to standing in the fire. It’s warm cozy effect lulls them into a sense of security and happiness. As a raid leader there is nothing more frustrating than watching someone stand in the fire / void zone / thunderstorm / aoe damage and just die instead of moving. It is the bane of all raid leaders! Yes sometimes things happen like lag or graphics bugs. But as I told one raider last night, if you don’t see a spell effect and your health is going down maybe move a couple feet to the left or right and see if it stops! Help us help you stay alive! Remember you can’t DPS if you’re dead!

Leading a raid is often times thankless and almost always a very frustrating job. We see to the happiness and well being of a multitude of people and try to make sure the raids happen in such a way that people are still having fun rather than feeling more worn down at the end of the night. We appreciate any help we can get in making things go smoothly. When your raiders come prepared and happy it makes things so much easier not only on the leaders, but the raid as a whole. My raiders do the things above and I can honestly say I love raiding with my guild because of it. It lets us goof off and have a good time enjoying the game together and less time worrying about making sure everyone is ready. Yes hiccups happen but for the most part they are all on the ball, and that makes me very happy.

What about you? What do you do to help make raids and groups easier?

P.S.

A total non sequitur here but like matt I too have my own projects I work on when I’m not writing for WoM. If I could I’d like to take a second to plug my latest project (Thanks matt for the go ahead to plug =D).

Those of you who follow me on Twitter will know this but for those who don’t I’ve recently started co-hosting a podcast about gaming with two other “gentlemen”. Rodger / @wowdawgs from www.wowdawgs.com and Enrique / @spoonwolf from www.spooncraft.com. Our podcast is For The Lore and is available free for download from iTunes. Direct links can be found at Forthelore.com. Join us for all things surrounding story driven gaming. We stream live on mondays through ustream with pre show starting at 6:45pm est. We cover all games with a story there as well as our own works of fiction writing and game design. We do cover WoW but not exclusively!

That’s all I have for today. Until next time, Happy Healing!

Sig

Image from druidheal.com

What Aldo Raine Can Teach You About Raid Leading

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What on earth could you learn about killer raiding and leadership from a ridiculously accented, revenge-based officer coming out of Maynardville, Tennessee? Answer: Quite a bit! If you haven’t watched Inglourious Basterds yet, I’d strongly recommend watching the movie.

The Lieutenant puts together a team of eight soldiers to go behind enemy lines and do nothing but kill German Nazis. Aspiring raid leaders would do well to pay keen attention to Aldo the Apache’s style.

What exactly does he do?

Ability to identify talent

Aldo has a keen eye when it comes to evaluating people with certain skills. When he hears of someone who’s in a tough jam that helps fulfill a need, Aldo will go out of his way to extend an invitation.

As leaders, always keep your eyes and ears open for players out there who may augment your guild in some fashion. If your guild is raiding, never turn down talent right away. Take a look at them and see if that player provides something that your guild could use.

Be direct

Don’t beat around the bush. It’s okay to pick words wisely. There’s better ways to tell someone that they need to improve other than they suck. But you have to be prepared to get straight to the point and not play passive-aggressive. Tell your players exactly what went wrong or where they messed up. After every wipe, I look through Recount and Obituary to find out the events that lead to our wipe and I’ll explain to everyone what happened. This way, we’re all on the same page for the next attempt and we can minimize the chance of that happening again.

Common sense

Sometimes it’s common for leaders to overthink the scenario. All you really need is some basic common sense. As Aldo says, “You don’t got to be Stonewall Jackson to know you don’t want to fight in a basement.” When it comes to strategy and tactics, examine the room you’re in. Take stock of the boss abilities and the players you have.

In the Faction Champions encounter, your raid doesn’t have much room for error. It’s different every time and it’s going to rely a lot on players. Leaders need to make the right call at the right time in terms of what’s the next target and who to lock down.

Push players hard

Either your raiders are going to sink or they will swim. Push and stress them to their limits. Now that summer is just about over, we’ve all but abandoned Ulduar and are setting the guild crosshairs on both Trial of the Grand Crusader hard modes for 10 and 25 man. We’re taking a “Survival of the Fittest” mentality when it comes to selecting personnel. Syd and the rest of the officer corps did an excellent job while I was away to recruit some extra players and now it’s their chance to show why they should remain. This means continuing the grind of raiding.

As Aldo says, “You know how to get to Carnegie Hall, don’tcha? Practice.”

Set expectations

On the first day Aldo meets his recruits, he makes his expectations and intentions absolutely clear. Leaders set the bar that everyone needs to reach. For raiders, lay down a rough DPS benchmark that they should be able to hit on test dummies or on certain bosses (Patchwerk or Ignis). It’s difficult to set benchmark for healers but I try to look at their potential healing throughput (like 2000+ healing per second on some fights, or their assignments get rotated to see if they can cope).

Right from the get go, every man under Aldo’s command owes him one hundred Nazi scalps.

… And he wants his scalps.

Friends and Raiders: How Far is Too Far?

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I’m back after my vacation and feeling very recharged, with that said I bring you today’s post!

This is a question every raid leader has to ask themselves at one point or another. How far can you push your raid before it’s too far? If you push your raiders too far, they drop like flies. Burn out increases at exponential rates and you find yourself actually losing ground. The problem is how does one gauge it? How does a raid leader find the line before they cross it? It’s not easy I can tell you that much. Most people I’ve talked to about this on twitter as well as just passing conversation all have different ideas on how you can find the line.

The topic came up a little over three weeks ago. Our main tank and guild leader (Death Knight) was in the middle of a horrible storm and was making sure his roof was still in tact, needless to say he wasn’t there for Vezax (and understandably so). This left us with our Second highest tank (Prot Paladin). In addition to this we were down a couple raiders due to vacations or family events. If you’ve read up on Vezax you’ll know he has an ability called Surge of Darkness. A Death Knight is able to blow cooldowns every time it’s being cast (part of the reason it’s DK tanking is getting a slight nerf) and makes the ability moot. The other tanks don’t have the luxury of having a cooldown available for every surge. One strategy is to kite him around for the 10 seconds the ability is active, but we like to reduce movement on boss fights as much as we possibly can. After a couple wipes we developed an idea for a cooldown rotation involving the Pally’s CDs, two Guardian Spirits and Pain Supression. The night was filled with all sorts of Murphy’s law. Everything that could go wrong did. After every attempt though I kept trying to push the raid forward. This is an easy fight all things considered, we’ve killed him before multiple times and 90% of what was going wrong was outside of control. No reason to quit right? After 12 attempts we finally kill him again.

After the raid I was talking to one of our warlocks, he commented that the number of attempts we made almost broke him. So I asked him if he though I was pushing the raid too far. He replied with “one more and probably”. The week after we had a similar issue with Thorim. Murphy came out and smacked us around just a little bit with random DC’s and bugged mobs, and after several attempts we were all feeling worn down and called it a night after we toppled him.

As a raid leader there is nothing more frustrating then wiping on farm content, be it through player error or laws of the universe conspiring against you. Those of you who follow me on Twitter probably remember many of my in between wipe comments like “I think I need to kick a puppy”. Being in charge, even just in part of a raid can be very frustrating. When the event fails it’s hard not to take it upon yourself and feel like you failed, or let the guild down. The burden of responsibility comes with a certain amount of guilt and most raid leaders will tell you as much. Sometimes we walk away in defeat and try again later, other times we push harder to meet the goal. Raid leaders have to know though, when it’s time to lick your wounds and come back later.

If they don’t learn when it’s time to call it they run the risk of increasing raider burn out and doing more harm then good to the raid overall. So what do we look for?

Performance

Watching your raids performance is one of the ways a raid leader can tell if they are pushing the raid too far. Are your top DPS getting lower on the charts? Is the raid missing easy interrupts? Are people who normally don’t fail at void zones failing at void zones? Is there an overall increase in the frequency of easily prevented deaths?

When you see your raid’s performance start to dip you have to stop and ask yourself, why. Is it because of bugs or lag? Bad luck with connections and addons? Is it just too late in the evening? If you find raid performance dipping with no good reason or outside cause, it might be time to call it a last attempt and then sleep it off.

Morale and Attitude

Another good indicator is the general mood of the raid. Is everyone still having a good time? Is everyone talkative on vent? Is everyone moping about or seemingly disinterested in the raid? People seem like they are ready to go to bed? If your morale in the raid is slipping, you bet performance is going down hill. Also when morale slips, tension between raiders can rise as well. Sometimes this can lead to confrontation if you’re not careful.

I have a raider who I adore, she’s one of my favorite people in the world. Every now and then I’ll get a tell from her with a statement something like “this isn’t going well is it?” , “grrrrrrr what are we doing different tonight?!?”, “I think I need to lay down =(“. It’s usually at this point I know it’s time to call it a night, or getting there very quickly. She’s usually very chipper and gives it her all. But when I get one of those tells I know we’re going to be winding down soon as morale is starting to take a turn south.

Raider input

This is a big one for me at least. I listen to my raiders. If a raider comes to me and says that it’s just too much, I listen. I expect my raiders to be vocal.  If there is a problem or concern I expect that they will tell me. I know my guild leader expects the same as well. As a raider you should be able to go to the raid officers and let them know when you feel yourself slipping for whatever reason. Your raid leaders aren’t psychic (even if we are using Big Brother) and sometimes the only way we know what’s going on is when you tell us. We are after all only human so help us out when you can.

That’s it for today.

Until next time, Happy Healing.

Sig

Image courtesy of  http://images.paraorkut.com