Five Misconceptions About Healers

Sometimes there is nothing more frustrating in a raid than watching your raid wipe. I feel that the only thing more frustrating than the wipe itself, is watching the healers get blamed right away. As a raid officer and healing lead seldom do I let things really truly get under my skin. But when I see a wipe and I hear the question in vent

“healers, what happened there?”

It raises my ire. I understand that healing is something that quickly comes under the analytical scope when an encounter fails. But when you have someone assigned to lead the healers it’s their job to find out what happened, and on the off chance they do find something wrong it is their job to address and resolve the issue. When a tank or dps starts berating healers about what happened it gets on everyone’s nerves. We’re going to use the term Healer Rage here. Healer rage can take many forms, quiet determination, outright aggression, passive aggressive behavior (such as “missing” a heal on a target) all the way up to outright quitting. You might remember my first post here on World of Matticus where I talked about the 5 Archetypes of the Healer. I broke down what makes a person choose to be a healer in a game like World of Warcraft. Each of those healers are still around and kicking and always will be.

Today I’m going to talk about some general misconceptions about healers, as well as what triggers Healer Rage and how different healers deal with it.

5. All healers are created equal

There are a lot of people who seem to think you can equally exchange Healer A for Healer B and see no difference in the performance of the raid as a whole. I’m not talking classes here, purely about the player. This might seem like it doesn’t happen but it does, and quite frequently.

“Why not bring Dude B, he’s just as good as Dude A?”

Now I’m not trying to be elitist and talk about difference in skill, but the truth is we all have our strengths. Some healers are better at tank healing, they understand it better. Others are better topping off a raid. Some know the intricacies of a short burst fight and intensive healing, while others still are built for longevity fights. We all have our specialties our niche. The idea that you can take any healer and slap them anywhere and get the same performance is not a good one to have.

Why this causes Healer Rage

Dude B is a tank healer, he revels in it. It is his specialty without question. Dude A is a raid healer, he knows the in and out of everything there is to know about keeping the raid at peak health. Raid officer decides to switch their assignments. Dude A is now on tanks and Dude B is healing the raid. When you take a healer out of a comfort zone it is akin to dumping a bucket of cold water on a sleeping person. While some people can handle a shifting role like that, we all tend to have our preferences. Moving  us from those preferences tends to make us just a tad bit grumpy.

4. All healing capable classes are built equal

Some people think that all classes are equitable. What I mean is that a Resto Shaman is the same as a Holy Paladin as a Resto Druid as a Priest. Lets be honest, while this has become closer to the truth over the many years that we’ve been playing this game, it is still a ways off. Sure my Shaman is capable of healing a single target quite well, But an equally geared Discipline Priest or a Holy Pally will beat me every time and vice-versa for raid healing. Sure you can stick them in that roll, but results might not be optimal. This is considering the merits of the classes and talents without accounting for player skill.

Why this causes Healer Rage

Just like above, when you take someone out of their safe spot people’s nerves are on edge and performance can often times suffer. Over the years I’ve come to realize as healers, we tend to like our niche. When Shaman were usurped as the kings of raid healing, there was quite a loud outcry on the forums and through the WoW universe. This is very much the same as the reasoning behind the rage of number 5. I’ve also noticed in both 5, and 4 here that healers thrust out of their comfort zone tend to be quieter and deal with their rage about it more internally.

3. Healing is Easy!

There are some people out there who feel that healing is the easiest job in the game. I’ll be honest, there was a point where I felt that way. That was when I was playing a hunter in 40 man raids and before I had ever touched the healing side of a Shaman. Nothing could be further from the truth. Healing is one of the most stressful aspects of the game. You are responsible to heal any damage taken in a raid, people look at you to stave off that wipe or to keep them up no matter what, because they think all you do is sit there and spam a few buttons.

Why this causes Healer Rage

Healing can be one of the most challenging roles in the game! Not only do we have to effectively manage our own resources such as mana our own health and consumables, but we also have the privilege of playing broker with yo ur health totals! What people often don’t realize is that as a healer we often have to play triage. Prioritizing heals is more than just making sure the tank is topped off and then spilling over into your group or raid. We have to decide sometimes who lives and who dies! That is a heavy burden and one that we often times have to make as snap decisions. When a healer gets criticized for this, it’s not exactly fair, and can cause not only rage but an added level of stress. This is normally when you’ll find healers raging openly either through comments or possibly even over voice.

2. A healer has to carry those who are under-geared / unprepared

While a healer is capable of carrying an under geared tank or healing through a certain amount of damage from players not moving fast enough out of area damage, it should not be expected of us. There seems to be a large amount of players that believe a healer is obligated to heal the tank that isn’t even trying to mitigate their damage or are woefully under geared for the content. Some people think it is OK for them to stand in the middle of a raging fire on the floor because the healer will heal them through it. You may think I’m making this up, but I’ve seen enough dps actually do this and then when asked about why they would say “because the healer has to heal me!”. This also holds true for people who don’t know the mechanics of a fight, yet insist to pull and bring much unnecessary damage on themselves.

Why this causes Healer Rage

Much for the same reason as number 3. Healing is already challenging enough in some cases. Doing things that while funny, are disruptive and unnecessary can really alienate you from your healer. Tanks don’t randomly go into your dps spec and pull the groups in HoR, it just isn’t happening. If you’re a dps and you’re purposely standing in Rotfaces’s slime quadrant just to get your extra couple hits in, that’s completely unnecessary and honestly it’s rude. It is every raid members job to mitigate as much damage as they can, you can’t rely solely on the healers. Eventually you’ll get healers that will respond to this but ceasing to heal you, or openly being aggressive about your actions.

1. Whenever there is a wipe, blame healers first

There is this mentality that every time there is a wipe, you need to yell at or blame the healers first. After all it’s their job to heal you through anything right? (see number 2.) There are few things more frustrating than seeing the group wipe and to hear someone immediately ask “so what happened there healers?”. What boggles my mind is when this happens despite things like mortuary, big brother, raid buff system or several other mods that people may use that announce who dies and to what. We’ll use one of the new ICC trash mobs for an example, Stinky. Stinky and it’s twin Precious are the pets of Festergut and Rotface. They are also mini bosses very much like the trash pulls leading up to the Twin Emps were back in AQ40. Each has an unique ability, but in Stinky’s case I’ve seen this mini boss / trash pull wipe more groups than some of the bosses! Stinky has three abilities

Decimate: aoe that knocks everyone to 15% health
Mortal Wound: 10% reduced healing done to you stacks up to 100%, placed on tanks
Plague Stench: raid wide aoe that ticks for about 3k every 2-3 seconds

He’s pretty much setup to really mess with healers. If you get an ill timed Decimate followed by a quick Plague Stench it is possible to have multiple people in the raid die in one stroke. Every time I’ve seen a group wipe on it, the first thing I hear asked is why the healers didn’t heal through it. Sometimes I’ve seen it expected of healers to time their group heals perfectly to go off when decimate does! I’m not saying healers shouldn’t be prepared for it, but latency spikes and lag can cause heals to not exactly be spot on, and that should be kept in mind.

Why this causes healer rage

When a boss goes down smoothly you almost never hear anyone say; “That was awesome! Great job healers! That was all you!”, but when a wipe happens you will hear the phrase “what happened healers?” way too often. Not everything is within a healers control. Sometimes things happen that stretch our abilities so thin there is no recovery. Random mob abilities chaining together can cause a group to wipe before a healer even has a chance to react. When someone places this burden on the healers, it’s a short trip to off the rage deep end. Healers are already shouldering enough weight in a run, keeping a group topped off, playing healer triage and managing our resources to keep the group going. Looking at the healers after every wipe can cause healers to snap. I’ve seen healers rage quit raids, I’ve seen them rage quit guilds, I’ve seen them completely stop healing on the next pull just to watch the person who blamed the wipe on them die. I’ve heard stories of even worse events that have gone as far as an entire healing team leaving a guild in one swoop, leaving a raiding guild effectively healer-less.

Healers carry large burdens in a raid or group. Sure sometimes we might make comments about something being so easy because a tank out-gears an instance, but those are welcome breaks. We are not omniscient,we are not gods, we are not capable of predicting what is going to happen and when. We are just playing our role in a group, doing what we can to make things go smoothly. Remember, our job is a stressful one and one vital to the raid. Trust in your healing leads if you have one to make sure healers are doing what they need to be, and trust your healers a bit. Basically cut us a little slack, it’s often times a thankless job.

That’s it for today, until next time folks Happy Healing

 

Images courtesy of Icanhazcheesburger.com and staples

Guest Post: Tanks and Healers Should Get The Biggest Rewards

This is a guest post from We Fly Spitfires.

Tanks and healers are the most important classes for any group. Tanks set the pace of the group, the flow of experience and man the vanguard as they lead the team into battle. Healers mend the broken bones of their companions and keep the tanks a live – without the healers there could be no tanks and there could be no group. These are the two most important classes that exist in any MMORPG. But the DPS? They’re just meat in the room.

Look at it in terms of supply and demand and stress and responsibility. Tanks and healers are in consistent short supply whereas DPS are a dime a dozen. And there’s a reason for that. Tanking isn’t easy and it comes with a lot of pressure and responsibility. Do it right and the group will sing your praises for days to come yet do it badly and you’re on the receiving end of every criticism and jibe. Healing is much the same and also comes with it’s own set of stresses and strains. If the tank dies who gets the blame? Not the DPS classes that didn’t burn the mob down fast enough but the healer who didn’t heal well enough. They carry the heart and soul of the party on their shoulders and all of the difficulties that come with that.

And raiding? That’s even more stressful. Not only do we even already acknowledge the importance of tanks and healers in this situation. We have Main Tanks and even Main Healers but who’s ever heard of a Main DPS before? There’s a huge amount of pressure to do these jobs right. Sub-par DPS can join a raid (even if it’s not desirable) but sub-par tanks cannot tank one and poor healers cannot heal one.

All of this stands to reason that tanks and healers should get bigger rewards than anyone else. I mean, it’s in our culture to reward those that do the most and work the hardest, right? Call it a Tank or Healer Bonus, and a well deserved one at that. They are more important and necessary than anyone else, rarer to find, and they’re jobs are a lot tougher and far more stressful. They’re like the mommas and papas of any group, bringing the necessary order and structure. Without a tank there is no group, without a healer there is no group. DPS can just be picked up randomly as required.

I’ve got nothing against DPS. It’s fun and there’s nothing wrong with that but they simply don’t deserve the equality of rewards. Tanks and healer should get a little something extra on the side (maybe a nice ‘Thank You Drop’ from the boss mobs they fell) because they have the hardest and most demanding jobs and are traditionally the slowest to level up (unless you turn them into DPS). They require the most effort and who can argue that as a result they should get the biggest rewards?

Do you agree or disagree? Why or why not?

How is Your Guild Handling the Holidays?

2009 has almost come to an end.

I’ve observed that a number of guilds have entered a brief hibernation mode and ours is no different. We’ve had to shuffle our roster and raid days around so that they wouldn’t coincide on Christmas Eve or New Years Eve either. High attendance days are usually reserved for progression content on the 25s and farm raids have been suspended until after New Year.

In the past, the guilds I’ve been in handled their winter breaks differently:

  • Completely call off raiding for two weeks
  • Disband (due to abandonment)
  • Combine with other guilds and organize pickup raids
  • Achievement running

My guild recently picked up a hunter.

What’s so special about this hunter that deserves a minor mention?

She has more achievement points than I do.

Time to fix that.

In any case, guilds aren’t the only ones taking a break. A number of bloggers are taking a much needed break over the holidays. I’ve taken a few days rest but I still have a number of posts to complete.

What is your guild doing over the winter break?

Your Wish List vs. The Need Before Greed System

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The other week, as a gift to you from us, we each offered to write and discuss a topic of your choice. Here’s what we came up with!

What do you want for Winter Veil? You want to wrap your boomkin snugly in an Ancient Polar Bear Hide or keep your holydin’s toes toasty in a pair of Mudslide Boots? Well you can’t have it.

Bah, humbug.

Patch 3.3 has hit just in time for the winter holidays – a time when a lot of us players manage to squeeze in extra time being a hero and getting shiny treasures. 3.3 brought a sled-load of new toys to play with in game, including the new dungeon finder system and its potential for random group member loot drama. As a result while using the dungeon finder we are all limited to needing only on items of our class’ armour type. You’re a paladin? You roll on plate. Plate, y’hear, no cloth for your healing set. Certainly no leather for you DPS warrior types! It’s not exactly ideal for anyone gearing up.

It’s the Winter Veil equivalent of a pair of socks: practical, but not exactly what you wanted.

What, I hear you cry? The 3.3 patch notes describe it best;

“Need Before Greed will now recognize gear appropriate for a class in three ways: the class must be able to equip the item, pure melee will be unable to roll on spell power items, and classes are limited to their dominant armor type (ex. paladins for plate). All items will still be available via Greed rolls as well as the new Disenchant option should no member be able to use the item.”

I can see the practical sense in this. It removes some arguments about loot before they’ve even begun. The rogue won’t get miffed at the shaman needing on and winning leather melee gear because the shaman just can’t. Likewise, the death knight who is prone to shiny object moments and rolls on spell power items accidentally – just can’t, and won’t have to explain himself to pitchfork wielding casters. Reducing the potential for arguments is a sensible, if slightly cynical, move in a system which promotes meeting random strangers who have no reason to relate to or sympathise with you.

Yet what does that do to your characters? It might be taboo but we all know that paladins do incorporate all types of armour into a healing set, have done since the beginning of the World … of Warcraft. A paladin friend of mine has recently started gearing up for his holy off spec. He would prefer plate items of course, but any type of item with spell power on it is better than healing with defence rating gear. We had the Azure Cloth Bindings drop for us just earlier today – and he couldn’t roll on them. Sure, he’d only have used them as a stop gap until something better and more, well, platey came along. But until then they would have seriously boosted his off spec prospects and none of the actual clothies in the group showed the slightest interest in wanting them anyway.

The only option for my friend, or anyone looking to boost their off spec with drops forbidden by the loot system, is to greed the item and hope that RNG is kind to them and doesn’t shard it for someone else. Or of course to keep running Heroics, waving sadly at these drops, and waiting until they’ve enough badges to get the badge equivalents.

Take another situation. You’re a tree who is so bored you’ve taken root in the middle of Dalaran and didn’t bat a branch when children – sorry, gnomes – covered you in tinsel and shiny lights two weeks ago. You want to do something different. Something fun. You’ve had the cookie-cutter spec for a while, got the gear, done everything you want to do. So you start playing around building your own spec – something hybrid that allows you to heal and CC or DPS without changing spec. Yes, healing and DPS – you know it happens, especially when people are bored. And Heroics aren’t exhilarating, let’s face it.

Say you want your druid to be able to do all that in one spec – well then, you’ll need to play around a bit with your stat distribution and probably get some new armour. Would you like some hit with that? How about a new party hat – the cloth Sightless Crown of Ulmaas would do the job. Oh wait – you’re a druid – you can’t roll on cloth, even if the rest of the party consists of three death knights and a warrior.

There are still a couple of loopholes, too. To my knowledge death knights and druids are able to roll on loot with block rating on it. A pointless stat to them, but perhaps your death knight tank decides that he is so desperate for something to upgrade from his blue helm that when Second Helm of the Executioner drops it is a must have even though the itemization is aimed more at the group’s paladin who is only tank as off spec.

Well, gratz to the death knight for the upgrade – but it’s only a minor victory for him, and leaves both him and the paladin a bit cold. Should Blizzard further tinker with the need before greed system? Perhaps add class specific tooltips – “classes: paladin, warrior” – to the aforementioned Executioner’s helm. Similarly for every item, and a filter that only allows the specified classes to roll on items with stats meant for them.

If this came into play then it would likely automatically further restrict itemization choices for players. Every rogue of the same playing level would look the same. Every healing priest would be in the same dress, every restoration shaman would have identical mail shoulders for restoration shamans. That Winter Veil tree druid in Dalaran would have even less freedom to play around with his spec and try new things. But at the same time – everyone would get loot cookie cuttered to cater the ‘correct’ stats to their spec.

Say that our off spec tank paladin from earlier wants the correct stats – for his protection off spec – and rolls need on the Executioner’s helm against the death knight tank. Whatever his reason, I’d bet the death knight isn’t impressed with him rolling for his off spec. Would you be, if someone else rolled against your main spec items? We’ve all seen it. Perhaps the need before greed system should take specs into account. A priest is healing in a random dungeon? Right, says the loot system. He can’t roll on items with hit on them like Bracer of Worn Molars, under any circumstances. On the up side he won’t be able to ninja, on the down side he won’t be able to prove he’s trustworthy or improve his shadow kit if everyone else passes on the toothy armguards there.

These are ridiculous ideas, I hear you cry. They’ll never happen! Maybe you’re right, or maybe they’ll happen at some point. I’m just saying that the need before greed system is already restrictive – unnecessarily so, perhaps. I for one am perfectly happy with a holydin rolling on cloth items so long as no clothies need the item, and so preventing holydins from doing it seems a potential waste of an item. It may be a slippery slope we find ourselves on in the name of wrapping classes up in their own specialised cotton wool.

What do you think? Is the need before greed system protecting us just the right amount in random dungeons at the moment – should it be more or less protective? Are you getting infuriated trying to gear up your new fury warrior? Is all this an argument to make a premade group so there aren’t limitations on loot?

Little Things of Joy

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Those that have followed my posts here since I started writing know that I’m a two-faced WoW player.  =)  I don’t mean two-faced in that way.  I mean it in another sense.

I belong to two guilds.  Unpossible, and Team Sport.  Both guilds are fantastic, and I’m so proud to be in both of them.  I always consider myself a multi-faceted player.  I like progression, and I also like casual.  Each guild provides me with a different part of that.

We’re all in the mood to pound our heads against the new content.  Whether you’re struggling or conquering, it’s always exciting to battle new bosses and collect your new rewards.  It’s something we’ve all come to love about raiding or just gaming in general.  What about some of the little things that bring you joy?

Unpossible

Lodur and I have definitely bonded since we started talking.  I had been looking for a new place to send my priest, since my last guild wasn’t working out.  I wanted a place that was progression-oriented but had the same “family” feel that Team Sport does.  When we started talking about Unpossible, my eyes lit up.  It seemed (on the surface) like everything I was looking for.  It wasn’t brow-beating its members into submission.  Family and real life always came first, but they were all there to conquer the endgame content.

The application process was complex but well worth it.  I was being asked to join raids, main nights as well as off-nights.  This is one of the oldest surviving guilds on the server.  Most of this team had cleared Vanilla WoW content together.  Needless to say, I felt like an outsider.

There were two moments that absolutely solidified my feeling of being a member of Unpossible.

The first, was our first walk into Icecrown.  No one had seen the..

Instance not found.

Our palms were sweaty with anticipat…

Instance not found.

Okay, let’s at least try to get a warlock inside so we…

Instance not found.

Sweet, we’re all in!  We manage to get the first couple of mobs down until the huge Skele on the wall spawns.  Almost reminiscent of the terror that the Statue of Liberty spreads in Ghostbusters II, we lose a couple healers and a couple DPS.  It’s okay, let’s have them rez and run back.  Everyone rebuff…

Instance not found.

You get the point.  All joking aside, stepping into Icecrown and figuring things out from scratch made me feel like I was truly an Unpossible member, even if we only got one attempt in on Marrowgar.

The second solidifying moment came a week later.  Now that the initial instance server issues had been somewhat resolved, it was easy to actually get our whole team in there.  We cleared Marrowgar with little difficulty, and it was time for Deathwhisper.  With our raid leader hollering out orders, demanding we step it up and get the hell out of Death and Decay, Deathwhisper’s health dwindled.  People died to the invincible ghosts.  Healers started to drop.  We were seconds away from the enrage timer.  Then, she enraged.  Tanks were one-shotted.  Healers were brushed into non-existence.  Two people remained, and the DoTs were ticking away.  1%.  0.7%.  100k Health. 47k Health.  6k Health.  The final raid member at 4,000 health.  “You have defeated Lady Deathwhisper.”  Screams echoed through Ventrilo.  It was the first time I had been there for a guild first.  So satisfying.  I’m truly a member of Unpossible now.  Killing a tough boss is one thing, but bleeding and sweating for that first kill with a new guild is amazing.

Team Sport

I’ve been gaming with most of these guys since early BC, when my warlock was 40 and had just gotten my first mount.  We’re a rag-tag group of knockarounds, but we love the game, and we love trying to do our best at it.  There may be people that disagree, but people generally really enjoy adding us to their raid.  We’ve got about 18 members with varying schedules, so it’s tough to get our own raid together.  We don’t mind.  We all knew this signing up.  Anyone that applies to Team Sport (yes, we even had someone server transfer to play with us) knows this as well.  This doesn’t mean we’re lackluster about raiding.  When we can get enough people on, we jump all over it.

Is each and every member totally top notch?  No.  No team is totally perfect.  Even I’m not completely on my game (I’ve had a few too many “Diet Cokes”).  Personally, I was a little worried about some of the coordination needed for some of the ToC fights.  After initial struggles with tanking Northrend Beasts, we made it through Icehowl, and one-shotted Jaraxxus. 

Here’s where it got interesting. 

A lot of guilds have CC rotations and full-on strategies for Faction Champions.  Druids, Warlocks and Mages alternating their crowd control.  Rogues and Warriors locking up healers.  I initially tried to craft a CC plan.  We tried it, and we failed.  So we did it the Team Sport way.

Team Sport is known for our love of PvP.  We have various Arena Teams, and we do Battlegrounds galore.  Our pally tank, Dralo, is one achievement away from his Battlemaster title.

“Everyone go into your PvP spec, and let’s just kill Horde”.

And we did.  In one shot, and it was easier than any Faction Champs fight I’ve ever done.

This, was my moment of pride with Team Sport.  We’re still struggling on Twins, but we annihilated the Faction Champions with ease.  Yes, I know this was after the nerf.  Yes, I know that overall it’s easier.  Still, we got such a kick out of doing that fight, because we did it the Team Sport way.  We trusted all 10 of us to know what to do, and we came through.  THAT is some group synergy right there.

How about you?  Is there a little thing about the game or your guild that makes you happy or brings you pride?

ThespiusSig

“Big” image courtesy of 20th Century Fox