heal

Saving a Blown Pull With Clutch Heals

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It’s just like any other raid night in Naxx. Your group is relaxed amidst some light bantering after a large pull. The healers have about 50% mana left in the tank and can go a few extra pulls before having to sit down and drink again.

Acknowledging the green light, your tank whips out his gun, locks on to a target, and pulls the trigger. Four mobs come rushing at him as a result of his transgression.

Out of the corner of your eye, you notice a raider standing a bit further away from the rest of the group. Suddenly, his Gnomish form is over taken by a large, black figure.

“Shade!”, You hear yourself breathe into the mic, rather forcefully.

To make matters worse, another patrol is about to run into your group.

Another raider curses out loud as you wince.

Turns out he was off target and tabbed to yet another group of trash off to the side and manages to get their attention.

What was supposed to be a routine pull is on the verge of becoming a blown pull.

Oh crap

This is the kind of situation that healers dread. At the same time, this is also the kind of situation where healers excel. Differences between average healers and great healers are easily noticeable.

A blown pull can look like anything. It can involve any number of mobs or any number of players. It can happen at any time. A series of minor and trivial events continue to add up until it snowballs and overwhelms the raid.

Are you ready for high stakes Whack-A-Mole?

Now what?

This is when your brain shifts to high gear and your fingers start to just react on their own. I’m going to refer to this is the APC process.

Assess – The very first thing a healer does is to look around them. Examine the situation by looking at the screen. Get a visual reference on the mobs and see if you can tell who they are running to or who they’re beating on. Ideally, your raid frames will highlight red on players who have aggro. By now, you should have a mental map of what exactly is going on, who is tanking what, and who has pulled aggro with stray mobs.

Prioritize – This is the fun part. You get to decide who lives and who dies. If the players on your raid frames are flashing red, it means they have threat on some mob. If any one of those players is not a tank, I strongly suggest throwing a shield on them right away. After that, you can only pray that they drop aggro or that they live long enough for a tank to pull them off. Keep your ears open for any keywords.

For example, if you hear the word “Challenging”, you better zero in on that tank immediately.

Cast – At this time, you should have an idea of who you’re healing. You should simultaneously be vocal about who you’re healing. It lets other healers know who to heal and who not to. If they know you’re healing Bob, then they won’t waste their time or overheals on Bob. On the flip side, if Bob happens to be that guy that said Challenging, then other healers may wish to jump in on that as well.

That entire process above should take about a second to run through in your head. There’s too many variables to account for so it’s difficult to imagine what you would do under certain circumstances. But sometimes it helps if you think about what you would do in such a situation if it ever comes down to it.

It’s kind of like being in a mall and knowing where the fire exits are in case there’s a fire. Sure you may not need it. But it’s nice to know where they are just in case.

The key here is to be vocal about who you’re healing. Strong communication can turn a blown pull into a salvageable one.

Image courtesy of tvvoodoo

Single Target Healing in a Multi Target World

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This is a guest post by Holy Paladin and Disc Priest blogger Ambrosyne of For the Bubbles

By the time I dinged 80 with my paladin, I was about ready to throw in my hat.  "This is insane!" I huffed.  "I feel as if Blizzard hates holy paladins." 

This is likely an exaggeration, but I’m a dramatic soul.  Regardless, let’s take a look at what pushed me to this point.

Aoe damage.  Wrath instances seem to have a lot of it.  Sometimes it’s just masses of mobs, some of which inevitably peel off try to eat the overzealous mage.  There’s also cleaves and whirlwinds and poisons thrown everywhere and rain of fire and blizzards and mojo puddles… 

Sometimes it seemed as if taking heals off the tank for even a heartbeat resulted in a wipe.  Most instances ended up sending my mind into chaos.  Peeking into it you might have seen something like this:

“Aaaah! Poisons everywhere I need to cleanse them!”
”OH MY GOD THE TANK IS DYING!”
*heals the tank”
“OH MY GOD THE DPS IS DYING!”
*heals the DPS”
“OH MY GOD THE TANK IS DYING”
*dies*

The only good thing to come out of this (aside from the fact that I decided to roll a priest) was that I learned very quickly to make the most out of a holy paladin’s limited arsenal.

How A Holy Paladin Can Cope

Beacon – Sweet, so I can heal TWO targets at once with a semi-expensive spell that only lasts a minute!  Sadly a group has five people in it, but we do what we can. 

Don’t get me wrong, I love beacon.  I just wish I could make it magically expand to the entire group.

In a five man you’ll often beacon the tank while topping off the DPS.  This works fine, except on longer fights where beacon seems to eat up your mana, and on fights where the tank is taking really heavy hits.  Beacon alone will not keep the tank up.

Sometimes I’ll beacon myself while healing the tank, if we’re talking something really not fun like the mojo puddles in Heroic Gundrak.  

Learn to predict incoming damage – This is easiest if you run with the same tanks all the time and come to know their gear and play style, but just being familiar with their class and the boss can be enough.  When I deemed it ‘safe’, I would judge for haste, toss a holy light on the tank so that he was at full, and then quickly throw Flashes at the DPS to keep them alive.  They might not have been at full health, but they were still alive.   If I guessed correctly, by the time I cycled back to the tank he was a bit lower on health but in no danger of dying before the next Holy Light.  If I had to, I let the rogue die.  Sorry man (I’m kidding!  I let the DPS warrior die).

Sacred Shield – In most cases, you don’t need to be afraid of rage or mana starving the tank.  The additional flash of light crits are great, and the damage absorption means you have less to heal!  Don’t be afraid to toss it on yourself, either, if you have the bad tendency to get healer tunnel vision.  Or if there are mojo puddles.  I hate mojo puddles, by the way.

Grab the Holy Light glyph – The splash heal sure as heck can’t hurt.

Holy shock – It’s expensive, it has a cool down, but as an "oh no!" button, it’s great.  I have an oh no macro set up for casting divine favor, holy shock, and then flash of light. 

Be adaptable – Don’t get your mind stuck on ‘spamming flash of light’ or ‘spamming holy light’.  Read the situation and use what’s best.  In a raid, forget the meters.  Healing meters suck.  You know what a holy paladin on top of the meters is a lot of the time?  OOM. 

Have patience.  A lot of my problems resolved once I started picking up some gear out of the very same heroics that were making me weep.  There seems to be a gear plateau for the holy paladin at 80, beyond which things become manageable again.  Trust me!  If you raid, that too will make your life easier.  You have someone else healing and as a single target healer this is where you shine.  I just love healing Patchwerk.  I look forward to it every week.  It’s like Blizzard gave me cookies for being a holy pally!

Discipline priests, I have not forgotten you!  You too are considered primarily single target healers, and hey, I have one too.  What, I was frustrated with single target healing so I rolled another one?  Yes!  Guess what: you are not as limited as you think. 

If the occasional tossed renew (no, they’re not that efficient for you; yes, they’re still useful in a pinch) and a bouncing prayer of mending isn’t enough, don’t forget prayer of healing.  If it’s on cooldown, use inner focus first!   I sometimes save inner focus just for PoH.  Use your bubbles and borrowed time to your advantage. 

Hopefully my experiences, as frustrating as they were at the time (and still are-I’m looking at you, mojo puddle), allowed me to share some useful information with you.  Stick with it.  All of Azeroth needs you!

Happy healing!

Image courtesy of barunpatro

Evaluating Healer Performance

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This is a guest post from Derevka who has been actively blogging on his blog Tales of a Priest. This post is in reply to Healing Meters Suck and tries to tie in some qualitative and quantitative healing performance analysis.

Healing Meters suck? I tend to disagree. Healing meters and WWS Reports provide an insane amount of information and value to a well educated healer.  But now where does that leave us? You have 11 healers signed up for tonight’s raid and only 7 healing slots available — or you have a new recruit healer and you need to evaluate how they are performing. What do you do? How do you go about evaluating healers in a world where the DPSers are e-peening over their DPS and Total Damage Done?

Nearly a year and a half ago, Priestly Endeavors did a post about measuring healer performance. This is a great post, and I encourage everyone to read it.  Perhaps it is time to reflect on what methods are best to evaluate a healer?

Healing Meters:  Recount & WWS

Gasp! Hiss! Boo! There is a lot more to healing than just meters, yes, but don’t forget there is a lot of very valuable information here. The trick is finding the best way for you to harness this data to evaluate yourself and your healing team and learn where can you improve. 

The first thing you need to understand about deciphering healing meter data is knowing the encounter that the data is from.  Looking at a Recount data from Malygos is going to heavily favor the COH Priests and WG Druids, thanks just to Vortex. (While post-3.08 that may change; I don’t think it will skew it that much). You always need to ask yourself "Does this fight heavily favor a specific spec/class over another?". If the answer is yes, you have to both qualitatively and quantitatively account for that information.

Finding out how much effective healing was done by Priest X using COH over other spells can be done in Recount and WWS.  If it is a fight that doesn’t have a ton of AOE damage, and a priest has 20% of the effective healing of the 7 healers, of which 70% was COH, you might have a performance problem here. 
Discipline Priests typically are low on the healing meters since PW: Shield, Grace, and Divine Aegis have no impact on effective healing. How do you evaluate a Disc priest on a numbers game in which they are at a disadvantage? However, with a bit of poking around you should be able to find some good data in there.  On a conceptual level, PW:S is the only spell in the game that guarantees zero "overhealing".

So dive into WWS information. Find out how many times that player buffed the MTs with PW:S then you can gauge the total "effective healing" those shields provided. (I know, not an exact science since you need to weigh in SP coefficients, did the whole shield get eaten, etc. But it does provide additional data that WWS/Recount completely disregarded).

Since we are playing the numbers game using meter evaluation, does that mean it is okay for them to be dead last on the meters with 3% healing done on a fight? Maybe… however, likely not.

Healer Focus and Assignments

Plain and simple: are your healers focusing on the task at hand? Are they sticking to their assignments and trusting their guildmates? Trusting your fellow raiders to do their job is key. You cannot be all things to all people. This often can be easily discovered if you see the healer switching to other healing assignments and slacking on their primary target. Great example would be Patchwerk. You have a healer who was assigned to heal a Hateful Strike Tank, they shift focus to try to get a heal on the Main Tank — BOOM! Your resident Enhancement Shaman eats a hateful strike and dies.

Also data lives on WWS that can also provide good insight, but again keep the encounter and assignments in mind! This report can be found in the "Who Heals Whom" section. The smaller the number the fewer the people that person healed. A high focus number can generally mean the person healed "randomly" and may have deviated from their assignment. On fights that have AOE damage or multiple targets assigned to the same healer, focus numbers can increase for certain healers. A great example is my guild’s Sartharion 2-Drake strategy:  We let the Tenebron’s whelps pop, and AOE them down (and usually have some AOE damage to the raid as a result), and send in a DK , DPS, and 1 healer to heal the damage for Shadron’s Disciple. That healer, typically has a higher than average focus. Again, it is all about knowing which fight you are analyzing.

Ability to React to the Unforeseen

This measurement is very subjective, and not numerical so it is often very hard to guage. When you see it happen, it is usually quite apparent. Sometimes a healer disconnects or dies mid fight, and you need to react. Good healers are able adjust when this happens, take adjusted healing assignments. Great healers excel in these situations. They thrive.

An example would be the healers for Lady Blaumeux and Sir Zeliek on Four Horsemen. Lets pretend one of your ranged tanks DCs. This healer quickly adjusts, calls out on vent they are now tanking Blaumeux (along with the other ranged tank) and spams heals on themselves until a new ranged player comes to replace them from the front group. No one else dies, as you get your shiny epics from the chest minutes later.
This measurement encompasses the "don’t stand in the fire" rule:  Situational Awareness.

Are you in  Sartharion’s Void Zone? Are you standing in Sapphrion’s Blizzard? Now these points, are easily counted.

The Death Test

Probably the easiest to check, but perhaps the most subjective of all. If your assigned target not die, you win. Generally, yes – but not always. You need to look at the bigger picture. Did they go OOM and another healer have to step up and do double duty? Did they lose awareness and chain a KT Frost Blast to the melee?
Evaluating healers is not easy. I am typically the one to do healing assignments, and often the officer to pass final judgement on a recruit healer.  When I say /promote or /gkick, or when I chose one healer over another healer when making up the raid roster for the evening, I often have a lot of math and though behind those decisions. Using WWS and Recount, as well as many subjective methods.

Ultimately your healing roster and performance is something that should be constantly evaluated. Finding out your flaws, and taking steps to correct them is one of the best ways to improve; diving into the details really is the best way to do that.

Further reading:

Matt wrote a Spiritual Guidance column on WoW Insider several months ago titled: Measuring a Priest. Several of those points still ring true today.

Image courtesy of danzo08

4 Joys of Healing

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This is a guest post by Gothica, a Holy Paladin from EU’s Scarshield Legion

I’d like to introduce myself by saying from the outset that I’m a healer and I love it! Let me explain why.

Winning

Healing is all about winning. Know why people take healers to dungeons, raids and arenas? Because we make wins happen. We do this by using our heals, making judgment calls about which tool to use and who to use it on. It’s extraordinarily effective and a lot of fun.

Whacking moles

Healing is a minigame within World of Warcraft that is actually pretty fun in its own right. You’re looking at a rack of life bars. Suddenly one drops, heal it fast before it hits zero. You could actually play the healing mingame as a game in its own right which is why the playstyle is called whack-a-mole (after a popular game where you had to club moles off your lawn).

In WoW, you’re whacking moles (reacting to health deficits and healing them) in the larger context of the MMO. After you have whacked your moles, you may find your guild has killed a new raid boss or your arena team has won a match. Sometimes the minigame is so absorbing you barely notice the wider context. Sometimes it is your keen management of the wider context while staying on top of the healing that allows you to succeed where others wouldn’t.

The social side

You are who you heal.

As a healer, the quality of your game experience, your ability to get things done, and the amount of fun you have is very much determined by who you heal. This is both positive and negative.

The negative is that sometimes you will find yourself grouped with bad and rude players. But that’s outweighed by the positive.

The positive is that not only is it easy to meet nice players but that they will actively start to seek you out as you progress your character. After all, they want a competent friendly healer with good gear and will be keen to play with you as you establish yourself. Healers can become very popular, and you’ll be added to many people’s Friends Lists.

Progression

With the possible exception of leveling, healers progress fast in all aspects of the game. You will be able to jump into instances whenever you want, get raid situations that a DPSer of your gear and skill wouldn’t get into and be sought out for arena teams. Most healers can wear lesser gear without it really mattering resulting in us gearing up fast. We generally don’t have so much competition for our loot.

Conclusion

Those are some good reasons to try a healer. It can seem from the outside like a stressful and thankless task. It isn’t. It’s a fun minigame that wins you friends and admirers.

Why do you like healing?

Discipline With Penance – How it Works

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This is a guest post by Kitts where he posts a response about why Penance IS the spell to use.

I read a number of World of Warcraft oriented blogs: some of them have to do with Hunters, some with Druids, and some with Priests.  I respect all the people who post on these blogs 100%, because their opinions are valuable to me in order to grow as a raid leader and as a healer in general.

As a fan of the priest blog “World of Matticus”, I was surprised to read a Guest Post regarding Discipline priests healing without the 51-point talent “Penance” and reasons why this spell isn’t as effective as any other healing spell in a Discipline priests repertoire.  Furthermore, he uses arguments that generally don’t make sense.  I learned early on, if you cannot substantiate a claim, you should not make one.  By no means am I angered by the words he uses, but I’m always happy to “extol its values” as a spell.

Let’s look at each point Wistoovern makes.  And let’s see what makes sense and what doesn’t.

  • “Stop Assuming you need it – Yeah, it’s a 51-point spell. But do ALL Beast Mastery Hunters use Beast Mastery? It’s not too long ago that Lightwell was at the top of the Holy Priest’s tree, but did anyone actually use it? Taking a talent without making sure that you will use it efficiently is useless.”

I agree.  You shouldn’t take a talent without knowing how to use it.  But in order to learn how to use it within your own special circumstances, it requires experimentation and further study.  And no, not all Beast Mastery Hunters use their 51-point talent but I believe the reasons behind not using Penance are going to be different than using the Beast Mastery talent.

  • “Dual Tasking? – Let’s be honest – priests are not hybrid classes. We’re not meant to do both healing and damage at the same time. We really get to pick one or the other. We do a good job at either one (nice shadow priests, GOOD shadow priests…), but both at the same time is impractical or inefficient. So a spell that can either do heals or DPS depending on who is targeted? This can be a big problem.
  • I Mean Really, Dual Tasking? – There are only two other spells that we have that works like this: Holy Nova and Dispel Magic. However, the priest that considers Holy Nova a crucial part of his healing spells needs a reality check, and Dispel Magic (and Mass Dispel, fine) is not going to be an issue if it’s cast on the wrong target (unless you REALLY had to dispel a DoT or effect off of a player and you miss).”

Ah yes, the dual tasking spell argument.  Wistoovern argues that priests are not hybrid classes and therefore a spell that can either heal or do damage (dependent on target) is a problem.  He also argues that a priest considering Holy Nova to be a crucial healing spell is a nut and that Dispel Magic (or its AoE counterpart) isn’t an issue if it’s cast on the wrong target.

I believe the first point is a fallacy of a definition.  He assigns the idea of a “hybrid class” as one that is able to heal and DPS at the same time.  To be frank, any class that is healing AND damaging at the same time is hurting a raid because you’re not doing either role 100%, not to mention probably doing a mediocre job in comparsion to one specced mainly into that role, and there are no classes at this time who can spec in a way that will perfectly fit both roles.  To me, a hybrid class is a class when specced properly can fulfill two or three different roles in a raid. So that would mean warriors (tank/DPS), death knights (DPS/tank), shaman (DPS/healer), paladins (tank/healer/DPS), priests (healer/DPS), and druids (tank/DPS/healer) are hybrid classes.  Warlocks, mages, hunters, and rogues do nothing but DPS.

To be honest, if you’re in a raid and you’re healing by the target’s target and that target is not a tank, that DPS (and hopefully not healer) is at fault and depending on what you’re fighting, they’re probably very dead.  If you’re targetting something that’s CC’d and you’re going off of that, that’s your fault.  Also as a priest, I haven’t ran into many fights where I have to shackle something.  Actually— I haven’t shackled anything since Burning Crusade! Simply put, if you’re targetting something that you shouldn’t be targetting, you’re not doing your job.  You’re a healer.  Heal!

Holy Nova is a spell that gets used rarely.  I use it specifically when I’m changing polarities (on the Thaddeus fight) so I can hit my group on the run if we get chain lightning’d.  I also use it when I’m AoEing things to death outside of raids.  But I agree, if (and that’s a BIG if) there are any priests that use it as a “main spell”, they’re doing something wrong.  I honestly haven’t ran into any priest who would solely use this spell.

Dispel Magic… okay, how are you casting this on the wrong target.  You can’t dispel buffs off of friendly players, you can’t dispel debuffs off of an enemy.  I think there are moments where you have to dispel and if you miss, okay, recast.  Not a big deal.  Maybe if you dispel an Unstable Affliction (but the last time I saw a mob cast this was in Magtheridon’s Lair)


  • “Did I Do That? YES! – … Imagine that you go to heal someone in your party, without realizing that you have a mob targeted that has not yet been pulled… but your tank probably won’t have time to pull it off of you. Any other heal, and this would not be a problem – in fact, the inability to use healing spells on enemies can help you.
  • The Hell Does That Mean? – … Target a mob that you have to Shackle, and after they’re Shackled, leave them targeted. When you click your keyboard buttons for heals, the system will TRY to heal your target… it will give you the “grayed-out finger” pointer… just click on your healing target… Advantages: no need to use a focus, and you can still pick up the shack quickly if it breaks. Disadvantages: slightly slower than normal, takes a little getting used to, will not work with Dispel Magic…or Penance.
  • What He Giveth With One Hand... – … And when it comes to pure healing spells, cooldowns can be death (literally). Waiting for a heal to be available – or, rather, a heal that so many people think is just “so awesome” is a crapshoot. If a six-second cooldown can kill Circle of Healing, how is Penance so great with a TEN-second cooldown?”

The first point regards to “accidental pulling”.  If your tank can’t pull off of you, or you can’t quickly PW:S yourself, or get yourself out of that kind of situation… well, I wouldn’t personally run with that person (healer or tank).  If it’s a PUG, you’re only hurting your own name and if its in guild, I’d be a little worried if it happened often.

The second point is in regards to shackling.  Once again, can’t remember the last time I did it, and everything has been peachy keen in instances and raids of all flavours.

The third point is about the recent cooldown addition to Circle of Healing.  Personally, this will (just like Penance) reveal which priest healers are truly effective and efficient in a raid.  Every priest should be using a various combination of Flash Heal, Prayer of Mending, Renew, and Greater Heal when the need calls for it!  I agree cooldowns can be a murder for pure healing situations, but if you’re always ambivilent of what is needed and how to react, there shouldn’t never be an issue.  To cite a cooldown that is 10 seconds long (8 seconds with proper talenting) as a “killer” is overblown. It’s all about how you use the spell, not how much it heals or how efficient it is.

With most things in World of Warcraft and in real life, it’s not the knowledge that you have that is important, but how you use it.  If you spec a certain way and you don’t use certain aspects of it, then obviously you have little idea to what you truly are doing.  If you spec into Penance, you should use Penance. It’s a lovely spell that (as stated in a comment on Wistoovern’s post) stacks the Grace buff on your tank (or off-tank) quicker than three Flash Heal.  Penance is a quick fire solution to damage being taken by any individual in your raid.  And when it is on cooldown, you should be working on healing your tanks or your raid.

We shine the most in situations where we are continuously looking to prevent damage taken.  We cannot rely on the 5 second rule that Holy Priests try to take advantage of.  We cannot overheal and get our mana refunded, we get our mana back through Rapture (the talent that when you heal damage, you gain up to 2.5% of your mana back).

Overall, Penance is a spell that you should use when it’s applicable.  If you do tend to use it incorrectly, if you do rely on it too much, of course that’s an issue! That’s the same for any class that tries to use one spell the most all the time, you tend to get into a lot of trouble on meters and in situational areas.  You cannot just spam a Steady Shot as a hunter now, you may actually have to use your Serpent Sting to make your key ability work the best!  You cannot just spam Frostfire Bolt as a mage because you can get free Pyroblasts when you proc the deep fire talent “Hot Streak”.

Can Discipline without Penance work?  I think it’s possible.  I think without Penance, you’re still a tank healer; you should be more attentive to /stopcasting so you don’t spam your expensive heals.  You are able to grab 3 points (if you forgo Aspiration) into Improved Healing (lowering the mana cost of most of your single target direct healing spells) so that combined with your Glyph of Flash Heal is a nice combination. Power Word: Shield is still important for you if you’re specced deep into the Discipline tree, especially Borrowed Time (this gives you a bonus 25% spell haste after casting your PW:S) for any major Greater Heals you wish to drop immediately.

This is all more theoretical and assumptive in nature. I might just try it for myself! But that’s what World of Warcraft is for, right?  We want to try different things, we want to stay out of the boundaries.  I once considered Discipline spec to be out of the box, but perhaps it’s not as “out there” as a no-Penance-build. We’ll see.

Don’t forget to check out Kitt’s Discipline Priest blog and be sure to subscribe!