Does Your Guild Use Set Interrupt Teams?

Have you ever been in a raid with less than stellar interrupts? I’ve seen it happen many times. A small number of players  seem to have that confidence where they feel they can conquer just about any spells or abilities thrown their way. That is, until the encounter decides to throw a wrench in their plans. It usually sounds a little something like this:

“I got next inter—No, I’m trapped! I can’t do anything!”

If you’re lucky, there’s another player with an interrupt who can bail that player out. If not, the group may have just suffered a large setback. Having dependable interrupters on your raid roster is one of those little things that grant peace of mind to everyone. Your raid leader can rest easy knowing that certain abilities will be shut out. There have been times when I cursed because a key melee player had to run out or died due to some random ability.

From what I’ve seen, raid groups usually have a minimal amount of players for interrupts. This allows for maximum DPS time from other players because if don’t need to worry about catching key abilities, they can focus more on their DPS.

But the case I want to make here is for stability. Doubling up on interrupts can help cut down on the number of wipes due to unnecessary boss attacks going off.

Some examples include:

  • Wind Shear: 6 second CD, 2 second lock out
  • Shield Bash: 12 second CD, 6 second lock out
  • Pummel: 10 second CD, 4 second lock out
  • Kick: 10 second CD, 5 second lockout

This is just the start though. There’s a whackload of other classes with interrupt capabilities (Mages, Death Knights, etc).

How should you set teams?

Your interrupt teams will vary by encounter. A typical setup would involve two teams of 2. Preferably, the interrupters would share similar cooldowns and lockout times. Back in Burning Crusade, there was an encounter called Reliquary of Souls. You could find it in Black Temple. That encounter really brought out the necessity for skilled interrupters who could identify which skills to let go and which ones to shut down (like Deaden, Spirit Shock, etc).

A more recent example encounter would be Maloriak where Arcane Storms and Release Abberations need to be controlled.

Every interrupter should use macros to announce their interrupt skills. Actually, if you want to take it one step further, I highly recommend an addon called RSA. It’ll announce whether you were successful or unsuccessful with your interrupts. Or even if your kick got resisted or if the target is immune! Great to have!

If you have a skilled player who can carry interrupts on their own, then you can definitely disregard this post. I’ll raise my coffee cup to you on that. For the rest of us who sometimes struggle with blown interrupts, that safety net will do more in the long run.

Tough Call: Roles – RL vs GM

superman-batman

Welcome back for another issue of Tough Call. This week I want to go over a topic that sets the baseline for a lot of what we do and how we can go about building the most efficient raid without imploding the guild.  Before we can get to that, however, I think I need to offer a fair bit of clarification on last week’s topic.

Stay with me, people

Classification is not “name calling”.  In my last post I discussed one set of archetypes (of which there are many) that could be used to sort out your raiders when determining who to take and what areas of your roster to shore up. The objective is never to belittle anyone, because honestly, putting people down takes too much time and energy that I would rather put towards being awesome myself.  As for the intended message, Calaban & Lument had some great points, and yes, X, you are Rudy.

For the sake of simplicity and efficiency, some topics need to be encapsulated.  This was the case last week.  I could certainly turn that 901 word post into 5,000+ words about how to evaluate, coach, refine, recruit, and even alter raid tactics/comps to support the players you have.  The fact that I omitted many of those elements does not mean that I am against them,or that I do not use them myself, just that they didn’t fit into the mold of that post.  Trust me, there’s plenty of ground to cover when it comes to raid management, and I don’t plan to blow my whole load in these T11 pants. 
One thing I will continue to believe in throughout this series is that no leader should ever “leave well enough alone”, or settle for what they already have. Every team needs to get stronger, better, faster, sexier, etc.  Sometimes this happens with teamwork & growth, sometimes a pep-talk is enough, and oftentimes improvement happens by recruiting new blood. For example, we recently got a new priest who’s giving me a run for my money, and my output has increased because of it. Regardless, there would be no point to me writing this column if either of us was willing to accept the idea that you should learn to suffer through the drawbacks of today without making a better plan for tomorrow. 

Lastly, every raider deserves feedback, and that feedback should be honest and constructive.  Some people do benefit from mentoring, some from competition, and some from caliber of shame-filled guilt trip my mother used to lay on me… you pick which works best and run with it.  Regardless, as I mentioned in the comments, your guild should have some mechanism in place to give your raiders this feedback.  I know our guild has a couple different systems that work, and in the future I’ll elaborate on some of this. 

Now, onto today’s topic:

Lessons in Dichotomy // Who runs this joint?

The person/people managing your raid should not be your Guild Leader.

I don’t care how awesome you are as a GM, how amazing your coordination and multi-tasking is, or how long you’ve been doing both roles.  As we continue, I will illustrate how maximum efficiency and stability dictates that the GM not wear the black hat in raid.

Before we break into a list of what each person should be doing, the key assumption here is that the raid leader/officer is a specialist, hired to do one thing and do it well: motivate the team, execute digital dragons and carry back the rewards. 

The job of Raid Management

  • Make the raid as successful as possible
  • Needs to be Honest, Unbiased, and always performance-oriented
  • Make the tough decisions / wear the black hat
  • Assess players based on what they bring to the raid and how well they are executing
  • Manage the PERFORMANCE of the raid
  • Be a clear and present leader at all times during the raid
  • Get progression, achievements, titles, mounts, fame, fortune, super-model girlfriends

The job of the Guild Leader

  • Be the public face of the guild
  • Mediate any issues between guild members (within reason)
  • Take responsibility for the guild’s reputation
  • Oversee / Initiate recruiting
  • Manage the PERSONALITY of the guild
  • Wear the crown, take the heat, buy the drinks at Blizzcon

I know some guilds may be small/close enough that the GM thinks he/she can handle doing both.  I disagree with this because these are two jobs that require different tactics and it’s human nature to have a tough time separating these and/or staying true to the goals of each position. 
Even in a 10-man environment, it is never more efficient to have one person run everything than it is to have separate guild & raid management. This will also decrease/prevent burn-out among leadership.

How the Other Half Lives

Now, this separation also requires a high level of trust/confidence between the two halves.  The raid officer has to trust that there are the right recruitment/retention mechanisms in place to give them the right components for a successful group.  Similarly, since he/she will be handling the fall-out, the Guild Leader has to trust that the raid officer is making the right calls when it comes to who gets benched, who gets invited, who can/can’t main switch, etc. 

Think of it like the relationship between Head Coach and General Manager in pro sports.  These two don’t need to see eye-to-eye on tactics or day-to-day operations, but they do need to have the same objectives and a plan on how to reach them.

Show me an example

A founding member of the guild has lost his drive to raid, but still likes to come and go more-or-less as he pleases.  Further, he uses his relationship with the GM as leverage to get what he wants.  For the Raid Leader, this person represents a liability, as no matter how skilled they are, the risk that they will abruptly stop raiding is ever-present.  If they were given a starting spot, any loot given to this player over another player could be functionally lost at a moment’s notice, and time spent learning a fight with them would have to be adapted or re-learned with their inevitable replacement.  Not to mention the way this would look to other players who may be fighting to prove themselves and break into the starting lineup.

A wise Raid Leader can still utilize this person as a back-up / call-up, borrowing on his skill & experience in the good times, while still prioritizing those players who consistently show up.  Bring the people who have a commitment to making your team succeed, but keep a Rolodex of viable call-ups just in case.

A wise Guild Master will remind the long-term member that the raid team is an ongoing campaign, not something that is won or lost the few times a month this person wants to show up.  The GM will be clear that he expects progression from his Raid Leader, and that not everyone is entitled to raid if they cannot commit. 

Another example

Recruiting!  Without delving into when/how/who to recruit, it’s a very common situation for a Raid Leader to find themself needing to recruit.  Good collaboration between the RL & GM requires that the RL would keep the GM abreast of the development of players within the raid, or at least give them access to any relevant information needed. 

Say you need more melee dps, so you go out and recruit for that spot.  The GM should know WHY the rogue on the bench isn’t being taken over new recruits, so that they can back-up the RL’s decision should the rogue come forward with complaints of favoritism/snubbing/etc.  Similarly, the RL should make reasonable effort to give the GM whatever information he needs to substantiate the roster moves.  Simply “he’s not good” won’t suffice, but “he missed 18 interrupts each of the last three raids” does.

Unfortunately, unlike pro sports, I’ve seen the GM fail the Coach more often than the other way around.  Sometimes this is just simple burn-out, sometimes it’s close-mindedness, sometimes it’s a loss of faith by one of the two people. 

The best advice I can give for longevity is for neither person to say “I can’t….”.  Whether it’s “I can’t recruit another healer” or “I can’t down progression bosses with what you’ve given me” or even “I can’t stand your face”, the only way to maintain success in an efficient raid environment is to always be looking for the next opportunity.  Once you’ve entered into an “I can’t” paradigm, you’re actually realizing that you should have taken action weeks ago, and are now suffering from that inaction/indecision (or worse yet, refusing to realize your responsibility in the matter).  It’s up to you two to always look beyond the current week and stick to your plan you started with.

You do have a plan right?

…please tell me you have a plan.

As always, please feel free to leave any questions or suggestions for future topics in the comments below.  Heck, feel free to leave your favorite bean dip recipes, too.  I need something to do after I’ve cleared the raid and logged off to go watch HIMYM.

No player is an island

The phrase “no man is an island” may be something you’ve heard before. It originates from a poem or meditation from John Donne, an English poet, priest and a major representative of the metaphysical poets of the time. Here’s the original poem;

“All mankind is of one author, and is one volume; when one man dies, one chapter is not torn out of the book, but translated into a better language; and every chapter must be so translated…As therefore the bell that rings to a sermon, calls not upon the preacher only, but upon the congregation to come: so this bell calls us all: but how much more me, who am brought so near the door by this sickness….No man is an island, entire of itself…any man’s death diminishes me, because I am involved in mankind; and therefore never send to know for whom the bell tolls; it tolls for thee.”

Now the saying is a little bit outdated and now should read no person is an island, but it was on point for the time that married two important ideas. The first is that people are not isolated from one another, but that mankind is interconnected. Essentially, there is something that connects us to each other that is inherent to being human. The second is the concept of mortality which was all the rage at the time. The two together tell us that the death of anyone person affects the entire world. Over time this has evolved from that original meaning to one that no person can really stand all on their own without support. And that is exactly the lesson we’re going to talk about today.

In order to make a guild and a raid run, it doesn’t all fall to one player. It takes multiple people to manage anything more than a small group of folks. I hear a lot of people say that they could run a raid or a guild single-handed.  After the events of the past two weeks I can tell you with certainty that it is a lot harder than you may think.

The last month and change has been pretty tough on Unpossible, not going to lie. It’s one of those period where real life hit everyone pretty hard right around the same time. Things like this happen. Two of the core officers had to step away from the game because of work related issues, and a third because of school. This left four of us still around, and things were going alright. Raids were still going and people were leveling and progressing. Then a couple weeks ago one of the leadership was gifted with the birth of their first child. For obvious reasons they had to step away from the game to handle RL as well. Another event took place that caused one of the remaining three officers to be absent for a week, unfortunately leaving just two of us to run the guild and raids for the time being.

I’ll be honest, it wasn’t fun. Raid signups, restocking the guild bank, hunting down missing raiders, running the raids, handling new recruits waiting for guild invites basically everything. It was stressful, lead to a lot of confusion and to speak frankly, it sucked. I’d find myself logging in before work to double check the Gbank, remote accessing my computer at home on my lunch in an attempt to log into the game and check status’, pouring over forums between work assignments and then rushing home to get things started on time. All the while handling raider complaints, DKP and other various factors. It was exhausting. At the end of the day all I wanted was a cold glass of beer, a dark room and some earplugs.  Even with two people trying to handle it, it was just simply too much. As a result of our stress, the guild became slightly stressed as well. Things weren’t running with their customary smoothness and adjustments were made to handle things as best as they could be handled at the time.

This persisted for two weeks of basically trying to keep things together and smooth, and at the end of those two weeks I honestly didn’t even want to touch the game for a bit. It was that stressful. Then three of the officers returned, and now things are going back to normal. While I’ve always been a strong proponent of sharing responsibility and delegating responsibility, this did nothing but highlight how very true that is. There’s too much involved when running a guild, let alone one that raids, for one person to effectively keep track and handle all aspects of it.

This is why when you come into a guild there may be multiple officers. In our case we have a DKP officer, healing officer, Ranged DPS officer, Melee DPS officer, Tank Officer, and Recruitment officers / membership officers. Responsibility is divided so that whenever a question or concern is raised it can be dealt with with a certain specialty. Each aspect gets the time and care only a person not trying to do everything can do.

So when someone comments to you that they could run a raiding guild single handed, remind them that no player is an island.

How about you out there? Ever try to run a massive group by yourself without help? Were you ever a part of a raid or guild where one person tried to manage everything? How did that work out?


[GUEST POST] “What is my motivation?” – Getting everyone on the same page

It seems like there are a lot of guilds and groups that are starting to feel comfortable in the 5man heroics and are starting to turn their attention to some organized raiding.

For people who are organizing such a group, I would like to share something that I wish I had known when I started putting raiding groups together.

The majority of questions and requests for help that I see around the web from guild masters and raid leaders are all related to one essential factor.

What motivates your raid members?

I recommend that the first thing anyone should do when starting to put any group together to raid is to have an honest and candid conversation with your group about what everyone is expecting from their raiding experience. Make sure that even if everyone’s interests aren’t perfectly compatible, at the very least everyone needs to define, clarify, and understand what the group’s focus and expectations will be. I would say that this applies to everything from a trade chat pug, a new progression raiding guild, or just a decision to start putting some raids on your “friends and family” guild calendar.

Typical questions I see from guild masters and raid leaders

  • How do I motivate my raiders to show up on time?
  • How do I keep people from getting discouraged during progression?
  • One of my raiders says that they don’t want to raid any more (or want to switch toons/roles) because they have all the gear they want from this tier, what do I do?
  • My raiders have lost interest in XXXXX instance now that we have finally cleared it. How can I keep them interested in raiding?
  • My raid team doesn’t want to try hard modes because normal modes are an easier way to get more gear quickly, how to I get them to try hard modes?

All of these issues can be proactively addressed with an open and honest discussion with your raid team ahead of time. As cheesy as it may sound, coming up with a basic statement of purpose, a set of goals, or a mission statement is a great way to focus everyone’s attention and can be a lifesaver later on when disagreements arise. Identify what it is that motivates everyone in the group to want to raid together, ensure that everyone’s motivations are at least compatible, and make sure that the goals you have set will satisfy everyone’s desires. If everyone understands and believes that the group is going to help them meet their own personal goals in the game, then the chances of your group weathering the rough patches together will increase significantly. Groups of people who all have their own agendas, that don’t necessarily compliment the rest of the group are the root cause of most of the issues that we all see floating around the internet.

On the flipside to this argument; when you, the individual, are out and about looking for a raiding group to join, the first priority on your list should be whether or not the group’s goals and motivation for raiding are compatible with your own. Whether you are looking for a group of people who you will be spending 8-16 hours a week with for the next several months/years with or looking for an individual to join your already established group, taking the time to get to know a bit about each other first should be one of the first things on your list of topics to discuss. Blindly inviting or joining strangers to raid with is about as likely result in a successful match as hitting up the LFD tool for Cataclysm heroics or proposing marriage to random drunk people in your local drinking establishment.

Suggested motivational topics to consider and discuss

Loot: Everyone likes new shiny stuff, being honest with each other about how much it influences your decision to show up for the raid is a healthy thing for everyone, especially when it comes time to decide which loot distribution system is best for your group.

Extending your Raid ID: What is standing in the way between you and a new boss kill? Better gear or more time spent ironing the mistakes out of your raid?

Raid spots: Plan for rotating people and what is the role of mains/alts offspecs. How much does it matter to you that you get to see the progression on your “main” and while performing your “primary role?” How do people about being benched for a fight “for the good of the team?”

Competition with other guilds: <Keeping up with the Paragons> How important is this for people? How comfortable is everyone with the idea of “we will progress at our own pace?” What if your own pace turns out to be slower than someone else’s?

Professional development: How will raider’s performance be evaluated? What role will performance criticism and feedback play in your group? How will feedback be delivered to people? Finally, how will your group deal with the people who will inevitable fall below the average skill level of the group? How much “credit” will you award for “effort” compared to actual results, and under what circumstances will the group start replacing people?

Tough Call: Time vs Talent

803068_47829639aWelcome back for another episode of Tough Call with me, Viktory.  Today I want to discuss roster evaluation, and specifically, two factors to look at when examining your depth charts.

You do have a depth chart for your raid positions right?

… Please tell me you have a depth chart for your various raid roles and you’re not just bringing whoever shows up first …

(For anyone who doesn’t get the sport analogy, a depth chart basically lists each position and ranks the players have that position in order. You have your go-to guy/gal, the back-up, the back-back-up, etc.)

Editor’s Note: Before we go any further, if you are of the steadfast opinion that nobody deserves to be benched, or that your best friends deserve a spot in every raid, you will likely want to stop now.

Okay, so let’s say you’ve got your full raid roster in front of you and you’re trying to figure out who’s going to make the cut and get a stable spot in your 25-man raid. Obviously you have certain roles you need to fill (tanks, healers, melee, ranged) and certain skills you need players to possess in those roles (AoE heals, interrupts, soak tank, kiting, etc).  You’ve got a lot of criteria to look at when deciding who is THE BEST player for you to bring to your raid. 

(Remember, “take the player, not the class” implies “take the best possible player”.

One of the more common downfalls I’ve seen leaders suffer, and one of the worst traps I’ve seen players try to spring on their Raid Leader, is the substitution of Time for Talent/Aptitude.

A few weeks ago I told you that “preparation is king”, and while that still holds true, by now you should be seeing who actually knows what’s expected of them, and who’s just reading a script.  In fact, if we think of raiding like a foreign language, we can come up with three archetypes.

Native Speakers

Some players have a lot of natural talent.  These players are the mage who always does crazy DPS and makes it look easy, the guy who plays a utility spec and still manages to do competitive DPS, the healer who can instinctively spot issues with the raid and react in a clutch moment (see Matticus in his prime*).  Everyone loves to have these guys around, especially when they don’t act entitled or get lazy because they think they’re too good to need to put in the grunt work.

*Note: I said “see”, not “listen to”.  He’s a horrible story-teller.

Fluent Professionals

Other players have to work hard to produce the output you’re looking for.  Think Rudy here, the guy with a lot of heart who does his homework and gives you the results you’re looking for.  As a leader you know that he’s always reading up on the relevant websites, maybe talking to other progression raiders who play his spec, and is constantly seeking ways to improve.  Through their effort, they are just as good, or nearly as good as your top tier guys.  The key here is that you DO see them improving, carrying their load, and not causing wipes.

I think a “perfect raid” is filled with a solid mix of these two personalities.  However, we need to minimize or weed-out the last group:

Tourists

The personality to absolutely avoid is the “trained noob”, to borrow a term from Pure Pwnage.  These are players who bring sub-par skill, spend a lot of time logged on, but instead of learning and absorbing their class mechanics, they may have only learned the accepted boss strat.  These are the guys at the cafe with their French-to-English dictionary out, trying to look-up each word the waiter just said, because they were not expecting that response.

Players like this will present a liability to your raid anytime things deviate from the norm.  Get bad RNG on a boss, or timers that don’t line up with the abilities the boss is using, and you can bet that these players will be toast.  Customize the Tankspot strat to meet the capabilities of your raid, and you just may find these guys out of position and thoroughly confused.

Don’t be fooled by people who have a lot of time and very little aptitude.  It all comes down to who can get the job done. 

It is up to you, as part of raid management, to spot the player who may have raid knowledge, but not raid awareness, and figure out a solution.  Determining who’s a “fluent professional” and who’s just a “tourist” will help boost your raid output (and morale) immensely. 

If it’s my call, I’d put that person as far back on my depth chart as possible, only bringing them when I must class-stack, or when other players are missing, and I’d definitely keep recruitment open until I found a good core that was made up all “native speakers” and “fluent professionals”.

Please leave any questions or suggestions for future topics neatly stacked in the comments below.  Shoot, if you’re so inclined, leave details of your most epic knitting accomplishment, too. Those are always cool.