It Came From the PUG: Could you turn that macro off?

Recently, Mike Sacco wrote about how kindness in a PUG pays off. In truth it does, quite a bit. Taking a little time to explain fights, and explain CC and such to new players is always a good idea. After all, we were all noobs once right? Let me give you an example from my recent travels.

I’ve been leveling my hunter now that I’ve started raiding on the Shaman. Lodur is Justice Point capped, and there’s nothing more for him to buy or really do except the daily heroic for Valor Points. I queue for a random dungeon on the hunter with a guildie while I’m questing, and after about 30 minutes, we get Vortex Pinnacle. The tank, the healer and the other DPS are all from different servers. As we start the instance, the tank asks us if we’ve been here before, because he has not. Before we even make the first pull he asks what we can CC in the group, and what marks everyone wants as their own personal CC marker. The healer admits he’s never been here before and asks that we keep him apprised of any surprises before we encounter them.

I’m floored at this point. Weeks of PUGs have left me slightly jaded with tanks careening in ignoring or breaking CC, and just leaving me awful messes to clean up. The communication in this group was absolutely flawless. We walked the paladin healer through the encounters, and the tank’s main was actually a holy pally so he spent some time explaining spells and stats for the healer. It was honestly the most informative, and best communicating group I’d been in to date. Because there were clear lines of communication and education, the run was smooth, having zero wipes, and was truly just enjoyable. My other guildie commented to me at the end of the run that it was the “Best damn group” he had had since Cataclysm’s release.

Now, while being patient and communicating is always a good thing, there comes times you have to draw a line in the ground so to speak. Take for an example a daily heroic I did with Lodur just recently. I was set to heal, and was able to pull three DPS from the guild, but no tank. We queue up in the LDG tool and get Heroic SFK as our instance, and a tank that had very, very low health. To put this into perspective, fully buffed Lodur sports around 115-116k health. This tank, a warrior, had 119k health fully buffed. Now, I honestly gave this guy a chance. I already know he juked the system to be able to queue for heroics, but hey, maybe he’s actually good right?

We set our CC marker out, and shackles go out, stuns hit home, and the tank charges right in and breaks all CC. He promptly dies. We run out, reset, come back in. He hasn’t even released. I res him up, and we politely explain that he needs to not break CC or he will die. He says he understands, but low and behold on the very same pull he charges in and breaks CC. I try one last time to explain to him about CC and he just leaves group. We re-queue and get another tank, this time we get a DK tank with 160k HP. Already looking better, he’s got the requisite tank gear and looks like he should have a handle on what’s going on.

We go in, and make it to the first boss. First boss goes down, and we start making our way to the second boss through the courtyard. The pulls go very well until right before entering the kitchen. The tank decides he’s going to pull the adds on him into the kitchen, aggroing the pack of servant, the cooks and everything in between. Needless to say it’s a wipe. We explain to him he’s got to slow down a little and watch what he pulls giving CC time to go off and healing time to situate. His only reply is to go careening back into the packs. At this point either the person is just very dense, or being an ass on purpose. We kick him from the group and the last one makes it all the way through.

Another good example of how patience pays off also takes place in heroic SFK. Me and a guildie queue up for a random, get SFK and the tank is a warrior, who looks right about where they should be on health and gear. Before we start the pulls the warrior says “Hey I’m a little rusty at tanking so any help will be appreciated.” We start our pulls and everything goes really well. We explain the first and second boss and make our way to the third boss of the instance. Most people hate that boss, it is arguably one of the hardest to manage in all of the heroics right now. There’s just a lot going on. We explain the fight and the mechanics and mark the adds. We explain what to avoid and how to move around it etc. Full run down. First pull winds up in a wipe, tank gets smeared and we release and run back in. Tank asks what went wrong and how he can improve it. We go over what happened and find out he can’t see the desecration. We walk him through enabling projected textures, and pull again. This pull goes way way better, and we get the boss to about half before the adds start running wild. After we recover from the wipe, the tank asks again what he can do to fix the problem. We develop a strategy that has the tank running from door to door picking up adds. After the boss dies on the third attempt, I’m ecstatic, and the tank is ridiculously happy.

Right there, simple communication and patience beat the hardest boss in the zone. So there’s a moral to this story, next time someone is doing something wrong, or maybe doing it in a way that isn’t the ideal way, take a minute or two and try explaining to them calmly and clearly how to do it or offer suggestions to improve the outcomes. Be constructive in your criticism and pay attention to how you say it to them. A little patience and kindness can lead to a smoother run. Now if they wont listen or are just jerks well… there is a kick button for a reason.

As an added bonus, I’ve begun livestreaming my exploits in the LFG system late night, and early on Sundays and Mondays. Check my Twitter for when the streams start, or periodically swing by my Livestream Channel.

It came from the PUG: Tanks but no tanks.

The life of a healer in Cataclysm is new, exciting, and often times terrifying. The new expansion does something quite well, it makes healing really really hard. Since hitting level 85, I quickly geared up for healing and DPS just in case a guild group had a DPS slot available. Guild groups have been an absolute delight. Coordinating CC, figuring out new mechanics, and having a blast in new content and trying for achievements. Random groups however have been, to be honest here, full of suck.

This is mostly due not to the new healing mechanics, but to the new requirements in CC management and smart tanking. Over the course of the last week, I have queued for random heroics as a healer at least three times a day. This endeavor has met with slightly less mixed results than I would have anticipated. In the vast majority of cases the tank has been the problem. Not waiting for CC assignments or for the CC to go off. Breaking CC early, or to be perfectly honest here, pulling like a jack-ass. Now what I mean by this is that the tank is either pulling multiple groups, not waiting for the healer to have mana, not conserving mitigation cooldowns for when they are needed and generally ignoring any sort of logic or strategic approach. This is what I like to call the “Wrath Tanking Mentality”, which will be referred to from this point on in the post as WTM.

What is WTM you may be asking. Well, it’s the idea that heroics are stupidly easy, and require no forward thinking. That as soon as you reach maximum level, you are ENTITLED to the loot contained therein, and the actual running of the dungeon is merely a formality. This honestly wasn’t a problem the first few days as Blizzard instituted a gear requirement before even allowing people to queue randomly for the dungeons, but as players figured out how to raise their GS early the queues began to get worse and worse. In Wrath it wasn’t uncommon for a healer to just say “go ahead and pull 1/2 of the zone, I’ll be just fine.” or some variation therein. Honestly as a fresh 80 running heroics, very few reports of having difficulty healing existed. In Cataclysm though, it’s all about conserving mana, using the right heal for the job, and having a group that avoids all unnecessary damage while following CC assignments. As a healer you may have experienced this, but WTM is very very strong right now. I fear that the learning curve may actually be too steep for some people. I fear this, because inevitably what these people do is cry the loudest for dungeons to be nerfed, and they are very very quick to blame healers. Let me share with you some lovely examples from this week.

Day 1 of heroic ready healer

Throne of Tides: First boss

The tank was a warrior with LESS hit-points than my healer. My healer clocks in at 106k health right now, the tank only had 105k This was red flag number 1. I would have vote kicked him on the spot for that, but he had a voting block with two other guildies with him. We make it to the first boss through all the trash and it feels like a miracle. The tank seems to be made of paper, until I inspect them and see they are still wearing some ilvl 251 gear mixed in with sub-par greens. How this person got into the instance is a mystery to me at the time, but I go along with it. After all I’m a shaman and made of infinite win right? The first boss has a couple abilities that will tax a healer, and outright kill a stupid DPS. One of these abilities is a geyser that she casts beneath a player. You have ample time to move out of it, but if you don’t it will deal enough damage that it will one shot you. Funny thing here is, the first time she casts it even after being warned what it was, the tank does NOT move out of it and dies. That’s right folks, the tank. His comment “You suck healer you should have healed me through that.” I calmly explain that it is an instant kill and he needs to move off of it, and luckily one of his guildies backs me up on this. He drops the matter. The boss also has a phase where she summons three adds, two casters and a melee. The mage polymorphs one caster and I hex the other, which is pretty much standard operating procedure at this point. The tank, tags ALL three adds breaking the polymorph and the hex. The tank proceeds to die, and I am promptly vote-kicked from the group. Clearly both wipes were my fault. I write it off, tack myself to a guild group and a call it a night.

Day 2 of heroic ready healer

Halls of Origination: First Pull

The tank was much better off than the first one. Also a warrior he had a considerably larger health total, and his gear looked to be on par for heroic content. I was feeling optimistic about this run right until the first pull. This pull consists of five mobs that all do many different things. Usually the group marks 2-3 for CC and burns down the two biggest threats fast while pulling out of line of sight. The tank for this run however, rushed blindly in. No CC went out, and we had none besides my hex that could withstand damage so it was a wipe. Second attempt, someone in the group explains what we need to do, and this time we get our CC’s off . The tank however goes rushing in and dies a fiery death as he runs out of my healing range. Third attempt, the tank rushes in, and drops group as soon as everything is angry with us. Right gear, wrong mentality. I do some random heroics with guildies, call it a night.

Day 3 of heroic ready healer

Grim Batol: First boss

Interestingly enough, I got in this one as DPS. I forgot to uncheck DPS from the previous night’s heroic runs with the guild. We get to the first boss easy enough, I explain the fight on heroic and we engage. The healer, a holy priest, is doing a kick ass job and things are going great. Umbriss kicks into high gear and smears the tank pretty good. We wipe, go back in, tank drops group. We get a second tank and the same thing happens. I ask if he’s saving mitigation cooldowns (which I already know the answer to thanks to oRA3) and the only response I get is that the tank drops group. We get a third tank and the same thing happens. oRA3 in all cases shows me that the tank is just blowing tanking cooldowns at odd times. Times when healing isn’t tight and damage is manageable. This bothers me quite a bit and after three more failed tanks all doing the same exact thing I just call it a night and go to bed.

This continues on for what seems like many, many days. Now, not every experience was bad and there was some shinning hope here.

Day 5 of heroic ready healer

Heroic Deadmines

This was the first time that the group was all from random servers and guilds. No repeats of anything. The composition was a druid tank, me healing, a hunter a mage and a warlock for DPS. A lot of viable CC in this group, and best of all, they all listened. We worked together through the whole instance. For every one of us it was the first time setting foot in it since the change. We looked up encounters, made up our own strategies and fought all the way to the end. The druid was an amazing tank watching my mana closely and knowing when it was safe to pull and when it was time to sit back and take a break. Honestly I was impressed with the way the group was communicating without voice chat and getting along. Through normal conversation I find out that the group is made up entirely of players from the vanilla days who used to raid 40 man content. This is new and exciting to me as recently I’ve been running with “wrath babies” so it was good to reminisce about the good old days. We get to the end, figure out the cookie fight without looking it up, earn a few achievements and then begin the VanCleef event. I call it an event because, well, it is very much so an event and not a boss fight (coincidently, Kudos to you on this one Blizzard, A plus all the way on this fight). We get through a few wipes and then we realize it’s already 5 am and we just can’t keep going anymore. We drop group, but it was seriously the best healing experience I’ve had so far in a heroic, and one that hasn’t been replicated yet.

Long journey, but here’s the short of it. Healing is much harder than it was before. Most healers in my experience are making the transition pretty well thanks to the strong healing community feeding information into the media. Tanking and smart DPS is an entirely different story now. I don’t say this a lot, but right now the fail boat has a lot of passengers. I know there will always be a string of bad runs, or players that haven’t been keeping up on every change, but it feels as though we really do have a lot of players behind the curve.

Is the tanking learning curve too steep? Is WTM too strong after having used it for two years? What experiences have you had as a healer in the LFG system? Have you encountered the WTM a

That’s it for now, I’m going to head back in to the LFD tool with my head up and my mana potions stacked high. I’ll be sure to bring you back some awesome, and awful stories. Until next time, happy healing and may your mana be plentiful.

Post-Cataclysm Survival Roundup For Healers, Leaders and Guilds

So, Cataclysm hit this week. We all know what that means: most of us got less sleep than we should have and consumed our body weight in caffeine. And around now you might be starting to look at the actual playstyle of the game rather than all the pretty shiny quests and graphics and going “so wait, what? How do I do…. ahhhh!”

Well, the blogosphere has some answers. The blogosphere itself has been a bit quiet this week – not a huge surprise, given that everyone’s been playing their hearts out. But over at MMO Melting Pot I’ve been doing special Cataclysm posts rounding up all the interesting post-Cataclysm articles from the blogosphere, and am rounding the week off doing just the same sort of post for you guys. Holy priests are really well spoken for this week, and the rest of us don’t have it too bad either. So, get a chunk of caek and a brandy (it’s the time of year dontchaknow) and have a gander while your WoW loads up in the background.

  • 10 Tips For Cata Healing on a Pally – an absolutely fantastic post for holy paladins in 5 mans by Aunna over at Bandage Spec. She’s got ten top tips on how to heal as a holy paladin in Heroics – and each of them sounds like a lifesaver. Whether you’re having trouble in dungeons or not, her post might well give you an extra edge. It’s certainly prodding me towards my holy pally.
  • Getting ready for… – if you’re heading into raids this may well be useful for you whether or not you use Grid. Beruthiel’s guides on getting Grid ready for the Throne of the Four Winds, Twilight Bastion and Blackwing Descent are all detailed posts on what debuffs go around during boss fights in each raid instance. These posts may have a slight lean towards those using Grid but they’re useful for any healer preparing themselves for the raid challenges ahead! As an added bonus if you’re a resto druid you might also check out her pre-raid gear post.
  • New Tools In The Priestly Arsenal – Harpy’s taking a look at the new spells you’re likely to pick up as a healing priestie in Cataclysm. She’s looking at it mostly from a holy perspective but I’m betting disc can get some thoughts from it too. A useful post, and I was impressed with her thoughts on the usefulness of your latest DPS spell.
  • Constructive Criticism – are you in a guild getting ready for raiding? Well, it’s new content. Harder. Faster. More fun. Well, maybe – anyway, it’s common for some players to get to grips with the new stuff more slowly. So if you see that happen in your guild and figure that someone needs to help or talk to those players, have a read of Malevica’s post: it’s a great resource for knowing how best to approach someone constructively, and aim for a solution that everyone’s happy with. She also has some musings on how a guild’s leadership setup can subconsciously affect the rest of the guild for better – or worse.
  • Choices in the Holy Tree or Lack Thereof – Zelmaru’s taking a look at the holy tree and deflating a little. She says holy’s excellent to play now, but the talents are a bit lacklustre. Which ones? Well, she says what she’s not taken and what went right out the window on day one. She also has a look ahead to 85 and her possible spec then. Holy priests have it really good this week, as Zinn over at Jinxed Thoughts has also gone through the holy priest talent tree and looked at the main talents each in turn.
  • Guild Leveling – Numbers – a really useful introduction to the whole guilds-can-now-level shenanigans for anyone. If you’re not new to the concept it’s worth a read anyway, as Psynister has done the maths and worked out roughly how long it’ll take a fairly active guild to hit the maximum guild level. He also explains what activities count towards getting your guild experience.

And with that there’s not much more to be said by this owl other than “squaaaaaawk!” Which roughly translates to HAPPY HOLIDAYS! I know it’s a little early but due to complicated Christmas plans this will be my last post here at WoM until the New Year. So have a good one, folks – see you when we’ve all recovered from eating too much turkey and mince pies.

But for the meantime, the whole crew at WoM would really like to know one thing. What do you want for Yuletide? That is – what would you like to read from us during the holidays?

Special Delivery: Roundup Of This Week’s Best WoW Posts

Time for a look at the week that’s passed, before Wrath passes and we’re all sat waiting for the servers to come up or freezing our branches off in queues on Monday night. Ayup, this is the last roundup I’ll be doing before Cataclysm hits and while this week’s posts are all really interesting reads and useful for the coming Cataclysm, I’ve got a twinge of sadness. Everything will be a bit different come this time next week when the long wait’s over and I’m posting a roundup of blog posts talking about a new world.

Mind you, that’s what I’ll be doing over at MMO Melting Pot from the moment Cataclysm hits and people can tear themselves away from playing long enough to write. So come next weekend I’ll be used to the new, excitable blog posts about people doing rather than planning. Y’know, actually going out there and slaying them thar fish people/dragons/unfortunate critters caught in AoE. And then I can send you on to the ones more healery, more leaderish, more guild related.

This week’s bound to be an exciting time. But before we get there, have a read of last week’s healing and guild related blog posts. And talking of healing – don’t forget: if you want to join the new World of Matticus podcast, today is the last day for applications. C’mon, join us… we don’t bite.

  • Cataclysm Faction Rewards For Priests – this one kind of does what it says on the tin, but let me clarify a bit. Oestrus is guest posting at Ecclesiastical Discipline and has narrowed down the Cataclysm factions to the top three most useful to grind for your holy priesties out there. In each of her top three she goes into detail about the items you can pick up and why they’d be worth it. Great post, I wish there were more like it popping up for other classes/roles.
  • Be Prepared / Looking At Pre Raid Gear – two different posts from two excellent bloggers catering for the resto druids among us. Both Angelya and Rank4HealingTouch. The first post is Angelya’s: her guide is an extensive list of options to up for every slot including weapon slots. She’s given the items stat weightings for how useful they are and included the stat formula she’s based the list on. Looks like a great resource. Same can be said of the one from Rank4HealingTouch, though he says his post is a direct repasting of Elitist Jerks’ recommendations. This list has less options on it, which might suit indecisive folk (like me!)
  • Comparison of Healing Spells – this is a really interesting read given that we’re just going in to new content. Jasyla’s been looking in to how many spells each healing class has and has presented her findings in a combination of easily referenced tables followed by written analysis of each section. She’s gone through single target spells, AoE heals, cooldowns and extras. I’ve played all the healing classes and always wondered at the sheer amount of baggage my priest had to carry around with him in comparison to my druid, so Jasyla’s curiosity here is something I can really relate to.
  • Paladin Raid Healing – Porkchop (great name, right?) has an argument for paladins being just as capable in the raid healing department in any other class – especially come Cataclysm. He covers the holy paladin toolkit from hands to the shiny new AoE holy paladin spells and gives examples of how they can be used. Being completely honest here, holy paladin is my least played healer class so I’d be really interested to know if you agree with Porkchop or are inspired by his enthusiasm to the role. I’m not saying he’s wrong, I just don’t know as I lack the expertise for this class – what do you think?
  • The Hybrid’s Dilemma – Vidyala’s guild is preparing for Cataclysm and some of their members are changing characters for raiding. That includes Vidyala, who’s changing from a hybrid-capable druid to a single focus mage. She’s thought long and hard about it and recounts tales from her Wrath raiding experience of how being a hybrid has affected both her group and her own playing fun. She discusses with us why she’s made the choice to move away from the flexibility of being a hybrid character and is comfortable with that – great read.
  • Reunited With My Holy Half – Shintar over at Priest With A Cause disliked what happened to holy in the Big Spec Changes in patch 4.0 a few weeks ago. But since 4.0.3a hit and along with it some extra tweaks to the holy spec, she’s been looking at holy priesting again. And she’s found she quite likes how things are balanced now. She takes us through the major holy priest abilities as they are post-4.0.3a, talking about why she likes them and how they sync together. She also gives a sample spec right at the end which might be good reference for any priests out there.
  • Int regen mechanics – Velidra over at Emberstorm has been drawn towards healers recently and has some musings on how intellect will play out for healer classes. He’s mostly looking ahead at Cataclysm based on what we know already but for anyone who’s not sure on what intellect does or how mana regeneration will work, this is a great introduction to the new concepts. His look at intellect as a healer stat is particularly clear – he also lists each of the ways that healing classes will be able to regen mana and has a brief analysis of how strong each class is in this respect.

There we go. Pre-Cataclysm roundups… that’s the last one. ONWARD, to our first ever Cataclysm-live roundup – I’m expecting the blogosphere to be full of juicy posts next week, so check back. I’ll be letting you know where and what those posts are so you’ve got somethiing to do in your offline time, or even in your in-flight times. I’ll even have a new header picture by then!

Meanwhile, what do you think – what sort of posts are you hoping to see ASAP in the blogosphere? Theory on a particular class, gearing lists for a particular spec? Folks recounting their adventures of a class you’ve not yet got round to playing?

A Must-Read for the Cataclysm Player

Needless to say, I’ve been enjoying a nice little break from WoW before Cataclysm. Spent time with family for Turkey Day, beat Mass Effect (never played it before), and I’ve been looking forward to the new expansion for the WoW TCG–not for the loot card but to actually enjoy the game.

I came across a great post on the MMO-Champion forums which let me reminisce about my original post here when I was still a guest. I’ve tried to focus a majority of my blogging on how everyone can help each other. The name of the guild I’m in is Team Sport, and that’s what I believe this game is. Hence, when I read the forum post by Daetur, I felt like a proud father. Not because I had any direct impact on him/her but because it goes along with everything that I believe this game should and could be. Instead of making a small link to it in the midst of this text… I’m going to make sure you don’t miss this:

DAETUR’S CATACLYSM FORUM POST

Daetur discusses what each player (Tank, Healer, DPS) can do to ensure the success of any dungeon or raid. He takes the stance that many of us have gotten “complacent” in WotLK with regard to raiding and dungeons. Through my experience, I have to say I agree. We’ve come to expect AoE’ing down 3 packs of mobs, healing through debuffs, and risking death to get a few more casts in. According to Daetur, we’re in for a rude awakening. I’m excited! A few things he mentions:

  • CC is key. We are going to need to CC mobs, and avoid breaking them at all costs.
  • Defensive cooldowns are key all around. Tanks, Healers, and DPS are going to need their cooldowns to help stay alive.
  • Healers need to manage their mana, since it’s now at a premium and no longer infinite.

I can’t help but feel like the whole thing meant to make the job of the healer’s more manageable. Well, it’s true. The goal of any fight is to kill them before they kill you. We may be able to burst to high hell, but if we can’t stay alive doing it, then what’s the point? I’m already bracing myself for the backlash of the “uninformed”: “L2Heal noob.” We no longer live in a world of invincibility. Everyone is reponsible for helping everyone else stay alive and do their job easier.

Remember, I only lightly summarized the forum post by Daetur. I implore you to please read the entire post. You may not disagree, and all of it may not be pertinent to you, but you’ll know what everyone is up against in Cataclysm. Help each other out.