News and Opinion

General news and opinion about WoW.

The No Asshole Rule: Constructing a Civilized Guild

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This is one of the tougher pieces I’ve written. I had to wrestle with my internal conscience about how to properly word it. I couldn’t think of anything else better than asshole. I’ll probably end up turning away a few readers as a result, but this is something that has to be written.

Every time we play WoW, we interact with various people. We interact with people in partys. We interact with players in trade chat or out in the world. And there is no place we interact more then in our own guild. Whether you care to admit it or not, most guilds have an asshole. I’m not talking about the jerk who likes to get on his fat mount and block the quest turn in guy. Or the jackass who likes to hop up and down on your fishing bobber.

No, the assholes I’m talking about represent a type of cancer in your guild. You might be aware of it but most of you might not be.

This post is intended to be a wakeup call.

Several years ago when I was just a sophomore Priest, I went into a raid instance called Blackwing Lair. Throughout those weeks, I battle hard through every aspect of the zone. I pulled off the suppression room, mopped the floor with Vaelastrasz, Broodlord, and Firemaw. Spent hours practicing and then defeating Chromaggus until I came upon Nefarian before he fell.

A piece of Transcendence dropped and I was in line for it next. It was awarded to me and the elated feeling that players received after killing a boss and getting upgrades swept over me. Then another healer in the group sent me a whisper.

“Grats on the robe. Nice to be in a guild that awards loot to undeserving players.”

The feelings of joy vanished in an instant. I went from feeling the best to feeling like complete crap.

The Two Tests

Dr. Robert Sutton came up with two tests to determine when a person is acting like an asshole.

  1. After talking to the alleged asshole, does the ““target” feel oppressed, humiliated, de-energized, or belittled by the person? In particular, does the target feel worse about him- or herself?
  2. Does the alleged asshole aim his crap at people who are less powerful rather than those who are more powerful?

While some assholes are fully capable of doing damage publicly through guild chat, forums or ventrilo in front of your guild, there are some who are able to do their dirty work in private and are much tougher to catch.

12 Common Everyday Actions that Assholes Use

I’ll bold the ones that I believe are possibly relevant to you and your guild. This list is right out of Sutton’s book as well.

  1. Personal insults
  2. Invading one’s personal territory
  3. Uninvited physical contact
  4. Threats and intimidation, both verbal and nonverbal
  5. Sarcastic jokes and teasing used as insult delivery systems
  6. Withering e-mail flames
  7. Status slaps intended to humiliate their victims
  8. Public shaming or status degradation rituals
  9. Rude interruptions
  10. Two-faced attacks
  11. Dirty looks
  12. Treating people as if they’re invisible

All of us have acted like assholes at one point or another. Some days we lose our cool. It happens. We just have to do a better job of trying to control. I’ve lost my temper before and I’ve said things that I regretted immediately.

But the certified guild asshole? He has a level of persistence around him. He has a history of the consistently results in one person after another feeling like crap. They feel humiliated. Disrespected. De-energized. Constricted. Suffocated. In the end, they just feel really bad about how they are.

In short, the certified asshole gets the title because they are always treating people like crap around them.

Do you realize that you spend 15 bucks a month to play WoW? Where does it say you have to spend those 15 bucks playing alongside assholes who do nothing but treat you like garbage everytime you’re on? You deserve a lot better than that. There have even been studies that have shown that interacting with assholes often can lead to physical health problems like anxiety, fatigue, anger and depression.

An asshole can have a serious negative effect in your guild because they suck the life and energy out of people through smaller and seemingly insignificant act as opposed to one or two flareups. Consider the officer who reminds a healer that “he sucks” at healing every chance he gets. Or continues to belittle them with questions like “Why are you so bad?” It’s annoying and its utterly stupid.

The human brain perceives negative interactions in a bigger way than positive interactions. Sutton states that negativity can have an effect that’s five times more powerful than a positive statement. It takes a lot of support from positive people to help counteract the energy drained by one asshole.

The No Asshole Rule

If only it were unnecessary for guilds to not need the no asshole rule. Its quite simple.

It is entirely possible to have a productive and constructive guild without resorting to destructive methods.

Set clear expectations and standards of your players. How they should act and how they should conduct themselves. The moment any one of them pushes the line or crosses it, you have to take action. If they treat people like dirt in a pickup group or master loot themselves a trinket in a run they organize, there is no place for such behavior.

You don’t have to be an asshole to get the message across to someone. It can be done critically and it can be done firmly. More importantly, it can be done in a civil fashion.

Enforce the rule or don’t have it at all

You know what’s worse then having an asshole in the guild? Not doing anything about it when the rules specifically state that such assholeish behavior isn’t allowed.

It ends up being nothing more then a paper tiger.

Why do guilds put up with it?

There’s a belief in that having negative outbursts are character flaws that become tolerated if people are talented, intelligent and harder to replace. Talent can justify guilds looting items to these douchebags and we end up sending this message:

If you’re really good at what you do, you can get away with being a really big asshole. Actually this isnt just limited to guilds as it applies anywhere you go, really. Whether its at work or at school, the philosophy appears to be the same.

If you display words about treating people with respect but allow or even encourage the opposite behavior, it becomes useless. You end up being seen as a hypocrite and as a cynic. Players will lose faith in you and in the guild itself. Assholes multiply. When players see a person acting like one and is left unchecked, they’ll give in to their own inner rage and start doing the same thing.

Either enforce the rule or don’t implement it at all.

Life is too short for you to work and play among assholes.

 

I do want to encourage you to pick up this book if you’re into management or leadership. Heck, even if you’re just looking for a good book to read. Maybe you’re a teacher or you work in an office. There’s a chapter on how to deal and cope with assholes. It’s called the The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t by Dr. Robert Sutton.

Welcome to the Year of the Tauren

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The Lunar Festival is well under way in Azeroth. But you might be wondering which animal this year belongs to.

Well my friends, I proclaim this the Year of the Tauren (or Ox)

Great! What’s that mean?

Characters created during the Year of the Tauren tend to evolve into strong leaders. The Tauren is a symbol of reward through perseverance and hard work. Such characters are dependant and level headed. They are able to endure through many wipes knowing full well that is what it takes to achieve their goal. Taurens do not complain. They are calm and collected under pressure.

When coming up with strategy, Taurens tend to work best when they are at peace. Every thought and every action is methodical and systematic often revolving around logic. They are often quiet. But when they speak, everyone listens.

The Tauren does not like to borrow gold because they abhor being in debt. They don’t like obtaining lots of epic mounts or other such status symbols. They prefer the security and stability of being in a guild.

Taurens are honest people. They do not like undercutting or being competitively nasty. When it comes to loot, they are not driven by the prospect of singular or material gain.

When interacting with Taurens, don’t forget that they are social when there is nothing for them to worry about or if they feel unthreatened. Taurens care and love all of their friends but if they become annoyed, they will whip out the Totem of Whupass in anger.

Image courtesy of Cadistra

Healing Rotation: Good Idea or Bad Idea?

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Look at this blue post below. It appears that Priests are about to get additional sweeping changes to the class.

We have some exciting changes planned for priests. Many of them will make it in 3.1 (Ulduar). We hope to have them finalized enough to be able to announce some in the next couple of weeks, but that date might not work out for a number of reasons. The community has a way of overlooking all those caveats such as “at this time” or “assuming nothing changes” and suddenly we are “breaking promises.”

Source: Two Non-QQ QUestions for the Devs

I don’t plan on being a cynic. I am not particularly good at being a cynic. I’m far too hopeful and optimistic for my own good. Other bloggers are way better at that than I am. All I can say is that I’m really looking forward to see what these changes are.

Despite all the improvements and changes made to the Discipline tree, I can tell from the amount of emails I read, tweets I get, and forum posts I peruse that there is a significant number of players who remain skeptical about the healing capability of Discipline.

A change like that doesn’t occur overnight. A change happens like that from player to player. All it takes is for one Discipline Priest to heal a Heroic expertly. Then those 4 players that partner with them will spread the word allowing that Priest to heal for other players. Then he gets invited to raids and so forth. Being accepted as Discipline takes time.

Even I was skeptical until I tried it out myself.

I asked everyone around the table if they would feel comfortable having a Disc priest on main tank duty even with no paladin. Every one of them said yes.

Source: 8 Reasons

Healer Rotations

Here’s another forum post located in the same thread as the last one.

When I say we want healers to have rotations, that doesn’t necessarily mean you always press 112311231123 forever and install cooldown timers so that you don’t go insane. Some dps classes are closer to that, but dps classes in general don’t have to be as reactive to situations as do healers, so they can handle it.

What I am really getting at are things like Swiftmend and Riptide. Swiftmend is a very fun spell — IMO one of the best ones in the game. But you can’t spam Swiftmend. In fact, you have to be pretty smart about when you set it up and when you use it. And yes it has a cooldown. Riptide has a similar mechanic where you want to X when Y happens and you can come up with a lot of other examples. Riptide is fun. Swiftmend is fun. Greater Heal… eh, it does the job. But it’s not a particularly fun button to use.

Disc gets this vibe with some of their shield mechanics, Grace and Penance. I do think that Holy could use a lot more of it though. The main "interesting thing" that happens with Holy is Holy Concentration and its Improved version. That’s not bad, but we’re not sure it’s enough. I don’t think we would actually use this specific example, but imagine a talent that sped up Greater Heal’s cast time when you cast enough Flash Heals. Now you have a reason to "weave." You have a mechanic that rewards you (but doesn’t require you) to switch from one thing to another. Another idea (off the top of my head) is that CoH healed more on targets with Renew on them (this steals too much from the Resto playbooks IMO). These don’t necessarily have to be random procs or cooldowns, though sometimes these systems end up using those specific mechanics.

This is the kind of thing we’d like to do to Holy.

This is an approach that has merit. I admit I have not played my Shaman as Resto yet. Therefore, I don’t know what it’s like to use Riptide with its bonus effect.

I know for me when it comes to healing, I will make whatever move necessary to keep my players from dying. I’d call it the Dominik Hasek approach since he was known for doing whatever was necessary in keeping pucks out of the net.

And the same thing applies here. As a healer, it’s your role to do everything in your power to save. Calling it a healing rotation though implies that there should be a specific sequence of spells you should cast to best “optimize” healing done. By doing that, you’d gain additional bonus effects of some sort if you can combo 3 Flash Heals and a Greater (as an example).

Unlike DPS players, it is not always possible for healers to to stick to a specific sequence. On my Elemental Shaman, it’s Flame Shock, Lava Burst, and about 5 Lightning Bolts before I start it all over again (Single mob, will throw in Chain Lightning for multiple ones).

We’re not going to constantly use up our Global Cooldown because we might need it (although to be fair that is encounter specific).

On the other hand, I have a feeling that by implementing a change like this into the game, it may slow down some healers. I’m referring to the decision making aspect.

“I could use this Instant heal now, or I could cast my big heal which activates my other healing increase bonus to my lesser heal but if I do that he might di- Oh crap he’s dead.”

The point

I am totally in favor of more changes to the Priest class to add in bonuses for using specific spells after certain conditions. But I won’t always exercise the option to use them because of how the nature of healing is.

When I was Holy, I’d often get Surge of Light procs. I’d wait and watch for players to heal before I converted it to a free Smite instead. Sometimes we just don’t have an occasion to use spells.

This is especially true when tanks have a hard time taking damage.

The Question

Do you think added bonuses from using spells at specific times is going to help you or hinder you? (Don’t worry about the class you play. It’s directed to all healers).

Matt’s Thursday Morning Copout

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I have a class at 930. Sadly my buffer reaching it’s limit. Too many projects, not enough time. Raid Rx, the raid healing column on WoW Insider, may be returning shortly.

I’ll let you guess who’s penning it.

This also means I’ll be soliciting your ideas and questions for the revived weekly column on raid healing, organization, and all that fun stuff.

Not only that, I’ve ramped up the activity level of the WoW Insider Twitter account. I’ll be injecting a large dose of personality and interaction and it won’t be just “Read this post here” all the time anymore. Just bear in mind I won’t be the only one using it. But for the most part, I’ll be trying.

I’m also working on starting up another blog. Not quite as educational or informative here. It’s an interesting concept. More details to come. I know Aylii’s going to kill me after telling me I’m trying to do too much. Sorry :(. I am nothing if not ambitious.

So, stuff of interest for you to read today:

World of Warcraft

Blogging

Lifestyle

Leadership

The Price of Popularity (or Healer, Heal Thyself)

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This is a guest post by Sylly Syll who writes about the cons of being a sought after healer.

Certainly, negatives might not immediately leap to mind for a healer who has a lot of friends, is generally considered to be talented and capable, and is offered seemingly endless opportunities to do runs for which other classes have to sell their soul to get a spot. (WTB Healer PST). However, for me there have been some definite downsides to this situation since WOLK hit. Specifically, being constantly whispered by friends, guildies, and strangers to heal. “Please, please, PLEASE heal this run for me so Ican get the much coveted Epic Boots of Awesomeness”, I hear, leading to me running more instances than I’d ever dream of initiating on my own, which leaves me struggling often with the following three issues:

1. Poverty: Repair bills, raid and instance pots, buff foods, enchants, gems vs. no time to raise gold to offset costs leaves me perpetually scrounging for cash.  And, of course, even when I find the time to quest or farm, healers are faced with the daunting task of boring mobs to death.  No lightning-fast, face-ripping pew pew for us. Alas and alack, none at all.  Over the holidays I blew through well over 1000 gold sending toys and purely frivolous fun things to dozens of people who make me smile on my server.  It was without contest the best time I’ve ever had spending gold in WOW.  It lit me up like a Christmas tree.   And as great as that was, a couple of weeks ago when I was scraping by to get pots for a Naxx raid, I almost regretted spending that gold.  Best gold I ever spent, and I almost lamented having spent it.  That’s pretty gristly food for thought.

2. Healing burnout: On occasion I just want to sit on a mountaintop and take in the amazing art of the game, or putz around Dalaran checking out all the vendor goodies, or doing some other innocuous, ultimately unproductive activity.  Sometimes I just want to quest all by my lonesome, where the only death I could possibly be responsible for is my own.  From time to time I just feel like parking my carcass in a quiet corner of the world and carrying on a long conversation (typed or otherwise) with one of the friends I treasure in the game.  Because of the healer shortage, finding time for these things can be hard, which can leave me a little grouchy, a little snarky, a little closer to trading bark for feathers and doing the Chris Farley bop.

3. Guilt: When I log on and my guild message of the day is replaced instantaneously by a sea of purple text with friends saying "omg now we can run!" "SYLL! come heal x for us!!!" "Have you done the daily?" etc. etc. ad infinitum, I feel instantly guilty, whether I tell one or none of them yes, because ultimately I have to turn someone that I like down.

Of course, all three of these issues could be solved very easily and with finality in a number of ways.  I could give up the wait for dual specs, jump into a feathery owl suit, and leave it to others to heal me. Or maybe I could come up with a list of runs that I either needed or really enjoyed, and categorically refuse to run anything else.   I could turn off WOW and go clean my house.  No, not really.  That third one was just silly. But I’ve come up with a couple of solutions that are not so drastic as these to keep this tree blooming and happy, willing to spread the leafy goodness around.  They are not perfect or complete solutions, but for me they seem to be doing the trick.  Even though I’m resto, this druid needed some balance in her life. 

Here’s some places I found it.

1. Loosening up the bank vault:  I’m a terrific hoarder of mats. Leatherworking mats, enchanting mats, gear for 3 specs (even though the moon will fall out of the sky before I use my druid to tank), all KINDS of goodies find their way into my bank, or my bank toon’s bank, never again to see the light of day.  I’ve recently started to let these things make their way to the auction house or the vendor.  Sure, some guildie might need me to make something for them and I won’t have the mats immediately on hand.  This is a possibility.  But then he can farm the mats.  Or I can.  Or we can together.  Surely the world will not end if I auction some of the goods I’ve leveled a profession to make, right?

2. Providing the hook up:  To assuage some of my guilt over saying no to healing a run, I’ve been trying to hook up friends or guildies who might not have otherwise run together. So when someone asks me to heal heroic Old Kingdom, I might say to them, “You know that run is almost impossible with a resto druid in the group, right?  Let me see if my holy pally friend is busy.  Maybe he can go with you.”  Even if the hookup doesn’t happen, I still feel better for having actively tried to help, rather than just saying “no, kthxbye”.

3. One hand washes the other: I’ve recently, when asked to heal a run, let some of my friends know that I need to get some work of my own done, and asked them if they would mind helping to speed me through some dailies if I help to heal their instance.  This is definitely a win-win arrangement for all involved.

4. Where’s Syll?: I confess; I hide on alts.  DPS alts.  This doesn’t cut out on all of my invitations to heal, as many of my friends know who my alts are, but it does reduce the number of invites when I just don’t feel like being a productive member of society.

5. Offpeak hours: I have a pretty strange sleeping schedule, and often am wide awake at 4:00 a.m. 4:00 a.m. is a wonderful time in WOW. Nothing is camped. Quest mobs abound. Quiet scenery is there for me to soak up at will. I get a lot done at 4:00 a.m.

Although these strategies are not perfect, they’ve made me a much happier healer.  I have a comfortable amount of gold in my bank, I’m quite a bit happier to run the instances I do run, and I have a clear conscience about how I’m spending my time in WOW.  No one wants their game to become their work.  I know I don’t.  It is my disposition to be most happy in the support role that healers inhabit.  As a rule, I adore healing raids and instances.  But WOW is a huge game that offers opportunities for me to indulge many other aspects of my personality, as well.  I can be social or introspect, helpful or greedy, ambitious or a big lazy sloth.  It’s a relief to work out these balances.  It makes my healing stronger.

Image courtesy of barunpatro