Gaming and Society

Raid Leading 101: 3 Important Communication Tips

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Last week, we covered some of the basic pro’s and con’s to both 10- and 25-man raid styles. Thanks everyone to their input and comments. I’ll be updating the post soon to get those new items in there! This week, we cover the art of communication.

Now that you’ve donned the crown of Raid Leader, you have to pontificate with your subjects… meaning you have to talk to your raiders. This sometimes can be the hardest aspect of the job. You definitely have to be more “on the ball” than the other people on the team. In my time as a raider, and also as a Raid Leader, I’ve always found the best Raid Leaders have been great communicators.

Choosing Your Style

When I raid, I like a positive and friendly environment. In raid environments, I usually do best when people are laughing, smiling, and overall having a good time. This is a game for me, and although I take it seriously, I work hard to make sure people are having fun. As a Raid Leader, I try to impress that upon my raiders.

It’s on you, as Raid Leader, to decide how you’re going to motivate your team. Positive reinforcement? Brow-beating? Drill Sergeant? I’m particularly biased towards the positive reinforcement, but I also see the benefits of other styles as well. Think of it this way:

  • You can take each good thing from a wipe and build on it. Encourage that kind of behavior or style of playing. Praise the healers for an excellent job handling that attempt, even if they ended up wiping.
  • You can point out the faults in each attempt, in an effort to discourage that from happening again. Even take it farther and threaten substitution if it happens again. Point out that if the mage doesn’t move the split second he needs to, he’s getting replaced.
  • You can be the strong, silent type. No news is good news. Set your assignments, and let the raiders discover what went wrong.

Either way you go, you must be aware of what kind of style you possess. This will easily decide what kind of raiders you’re going to have. There are plenty of raiders out there that enjoy different styles of raiding. Some like tough competition, some like the team environment. Be conscious of the tone you’re setting, whatever that may be.

Your Intentions

Just like in the olden days when a gentleman would court a lady, they would state their intentions. You must do the same. This goes back to our discussion on motivation. Have you been honest with yourself about your motivation? What do you want to achieve? How do you want to go about it (all things we’ll eventually cover)? You need to be up front with your raiders on what the goal of this adventure is:

  • What size are you going with? 10 or 25?
  • Are you going to work towards heroics? or just normal?
  • Are you bringing close friends? or are you valuing performance over history?
  • What sort of attendance policy do you intend to have?

By setting out the groundwork to your raiders, there’s very little room for guessing on your part. When you talk things out, it solidifies it in your own mind. Also, all of your raiders and potential recruits will know what they’re getting into, and what to expect.

Honesty is the Best Policy

An awesome line from my favorite movie, Swingers: “Respect my ass. What they respect is honesty.” The same holds true for being a Raid Leader. You need to be a straight shooter. If you want someone on your team, you need to be up front about it. If something’s not working out, you gotta speak up.

I’ve learned this first hand as a Raid Leader. **STORY TIME** When I was running the original Team Sport raids, we had a warlock that was never up to snuff. We tried to be up front from the beginning about what we expected of the raid team, and we knew that this warlock wasn’t up to it. Nice person, and fun player but just didn’t have the extra “oomph” to raid at the level we wanted to. Constantly long AFKs, not paying attention in fights, etc. Since we let it go on for so long, it had become acceptable to this player to act like that. When it came down to saying that we wanted to move forward but without the warlock, we were met with some unnecessary drama.

Essentially, if we had been honest up front regarding what we expected and that the warlock’s behavior wasn’t what we were looking for, we would’ve saved a lot of trouble. Now, within the Raid Team, I have little to no problem telling people that not signing up is unacceptable, or that not having food/flask is not gonna cut it. I’m not a jerk about it, but I’m honest with my raiders about what I expect of them on the team, and when they’re not getting invites or raid spots, they should know why.

How have you stepped up to the task of communicating to your raid? Are there any alternate methods/tips you’ve used that have been particularly efficient?

It Came from the P.U.G.: The Teacher

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We’ve all been in this situation at least once. You get the queue for the LFD to pop, hit the button and are invited to a group that is already in progress. You see them corpse running back to the instance without even the first boss down. What do you do? Do you bail, leaving them at the mercy of the LFD tool to find another healer while you just eat the 15 minute timer on the queue? Do you ask what happened and then if you don’t like the answer bounce? Maybe you roll your sleeves up and try to get them through the dungeon?

I’m sure you’ve all heard the saying “Give a man a fish, and he will eat for a day. Teach a man to fish and he will eat for ever.” or a similar saying. I find the statement to be true in just about anything, granted that the “man” actually wants to learn to “fish”. For our purposes “man” is players and “fish” are instances. For me, I’m a teacher by nature. Honestly I am. I like giving knowledge and helping people out. That’s one of the main reasons I got into blogging in the first place 4 years ago, every person I help I count as a victory.

Almost a week  ago I was running a random heroic with my friend Hod (fun fact: In norse mythology, Hod is the son of Odin. A blind god who accidentally killed his brother Balder after being tricked by Loki), and we zoned into Throne of Tides already in progress. three out of the four bosses had been defeated with only the last event left to handle. The group we joined had a mage, a hunter and a boomkin all from the same guild. Now, on vent me and Hod both say at the about the same time “this is either going to be bad, or good”. We buck up, and the mage asks if we know the fight. I tell him yes, and that I’ve done it many times. The mage says something along the lines of “thank god, because we don’t” and then asks if I can explain the fight to him and the others. They listen and we attempted the encounter.

First try went well, but we did wipe when DPS got split. We made it back in and I asked if it would help if I marked the adds to kill for them. They said yes, so I broke out the old marking addon and went to town. The event went without a hitch and all three of our puggers got their heroic Throne of Tides achievement. We cheered for them and congratulated them and they thanks us in return. We parted ways, and off I went to do dailies until the reset. It was a good example of a group of players actually wanting to learn the encounter and be better. A few nights later roughly around the same time I do my random LFD queue and I wind up grouped with the mage from that Throne of Tides random. He’s happy to see me and thanks me again for taking the time to explain the fight. He tells me his group never wiped on it again, and since then he’s helped a few people understand how to do the encounter. I’m really quite happy about this and I hope that we start to see more and more of this happen. People asking questions, learning and then passing that knowledge on.

Now this doesn’t always work, the person after all has to be open to the idea of help or suggestion. That same night I re-queued at the daily switch over with two guildies. We get the Lost city of Tol’vir. In the group is a shadow priest and a ret paladin who have never been to the instance before. Before the tank can even set marks and hand out cc assignments, they dive headfirst into the first pack of mobs they see and die. We zone out, wait for the reset and zone back in. I ask them if they’ve been here before and both admit that it is their first heroic. I explain the importance of CC in a heroic now, and that they can’t just pull like it’s Wrath anymore.

I’m honestly quite nice about it. Their response is to ignore that and dive right back in. This time the tank joins us zoning out, we wait for the reset and I try to explain again.This time they flat out say that they aren’t going to listen to me and “only bads need CC, a real pro healer and tank can handle this.” At that point I feel I have no other option but to kick them, because otherwise they’re just going to waste everyone’s time with their refusal to listen, and learn.

It never hurts to take a few seconds and talk to your group. In Wrath, Matt and I both had experiences where a “good group” went in, did their jobs, and left after saying something like “good run” but pretty much nothing else. There was little to no communication during those runs, and I think that is something that still carried over now in Cataclysm with the LFD tool. I think players like to come across as confident and knowing what they are doing, for fear of being removed from the group if they don’t.  So the morale of the story is, be the one that breaks the ice, you may be able to help a new player out and make your runs a lot smoother, and you may just help improve the overall quality of the LFD groups you get as more players are educated quicker on what is going on.

So what do you think? Have you had any experiences similar to this?

Keeping Up With The Paragons

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One of my major character flaws is that I am a relentless overachiever. I don’t know how to be bad at something. When I find myself in situations that involve concepts that I’m not grasping or that I don’t understand, I get very frustrated and I start to lash out. At the same time, I also don’t know how to stop and enjoy any achievements that I have earned for myself, because I’m always chasing the next big thing.

It’s really tempting to buy into this behavior, in a game like WoW. All around you are examples of people who are possibly doing better than you. Realm forums have progression threads, Twitter is abuzz with bloggers and other players boasting about their achievements and discussing strategies, the Dungeon Finder has a minimum iLevel to participate in certain activities. All of those things can conspire to bring out a nasty voice in your head that screams “You’re not good enough!”

I remember during the heyday of Icecrown Citadel , I took a three month break from the game. I was severely burnt out. I wasn’t sure I wanted to heal anymore. Hell, I wasn’t even sure that I wanted to play the game, period. I went into hiding with a friend’s guild and decided to try the more casual side of things for once. It didn’t take long for people from previous guilds to find me and for them to try and engage me in conversation to find out what I had been up to all this time.

Ex-guildie: “Well, well. Oestrus. What marvelous things have you been up to lately?”
Me: “Oh you know… I’ve been leveling a shaman alt that I really enjoy and my guild is raiding. They raid three days a week and it’s fun.”
EG: “Fascinating! How far into Icecrown Citadel are you?”
Me: “We’re on Sindragosa, actually. It’s going really well!”
EG: “Well, well. Heroic Sindragosa! It’s good to see you’re keeping up with the rest of us!”
Me: “Erm, no. Regular Sindragosa. Just… regular.”
EG: “Oh dear. You haven’t even gotten a Lich King kill yet?”
Me: “I did on 10 man! See?!”
EG: “Heh, nobody counts 10 mans as progression and I’ll bet you haven’t even completed your Val’anyr yet.
Me: “But we’re doing hard modes on 10 man and I have 23 fragments and I’m pugging Ulduar for the rest and…”
EG: “Pugging Ulduar? Tsk tsk. How the mighty have fallen!”

I didn’t know what to say to that. I went from being a top tier raider in some serious minded guilds to wiping week after week on Sindragosa, followed by the Lich King, when other guilds were six months ahead of that (at least) in terms of becoming Kingslayers and pugging Ulduar in my spare time. Nothing I could say in my defense seemed to hold a candle to not only the criticism I was facing from others, but the criticism I was directing at myself. Needless to say, that nasty little voice in my head was having a field day.

“They’re really great people!” “That’s nice, they can’t even kill the Lich King.”
“I have a lot of fun here!” “Failing is never fun.”
“I have responsibilities and I manage stuff.” “It’s not your job to do that.”
“They’ll get it eventually.” “They will never get it.”

I didn’t know how to deal with the fact that there were people in guilds I used to be in, that I may or may not have ended on good terms with, that I knew I was as good as or better than that were seeing more content than I was. That infuriated me. I should be there. That should be me. I deserve those things! Why don’t I have that?!

So, I left that guild and joined a guild on another server that I ended up seeing a lot of progression with, very quickly and then I found myself in the opposite situation. My inner monologue now went a little something like this:

“Look at this great gear I have!” “You were fine without that gear.”
“I finally have my Val’anyr!” “Yeah, but now the other healers hate you for it.”
“We’re #5 on the server!” “For how long?”
“They really like me!” “These people are not your friends.”

In my never ending quest to be the best and show up my rivals and frenemies that I had made through the years, I blinded myself to what I really wanted in this game. I wasn’t even sure I knew what I wanted. I gave up the opportunity to run with really great people, who liked me for me (and I can be a handful), where I had some small amount of power, responsibility and clout and I threw it all away for a few more epics, a handful of extra boss kills, some credibility and a bump to my image. Was it really worth it?

I have learned a lot in my travels and before joining my current guild, I had a revelation of sorts. I want it all. I want to be in a guild where I can be myself and be around like-minded people, who want to raid and see content, but not at the cost of being something we’re not or being less than human beings. I don’t want to be at the pinnacle of progression, but I don’t want to be scraping the barrel in terms of that, either. I want to be relied upon and trusted and given some amount of responsibility, to share my opinions and thoughts on how I think things should be run or could be improved upon. I want to be part of a guild with strong leadership that I can rely on and that I can put my faith into and that I know has the best interests of myself and the guild in mind. I don’t feel that’s asking for too much.

I really feel like after all this time that I may have found the right guild for me. Of course, I’m probably jinxing it by saying that and I will have a seriously hearty laugh if things fall apart four months from now and I’m guildless and using this blog as a way to find a new home. But it feels right for now. It’s mighty tempting to go on to the websites of other guilds and see what they’re doing. I still seethe a little bit when I see what others have that I don’t. I still have to resist the urge to feel bad about myself and to secretly see if they’re looking for holy priests anytime soon. The temptations and frustrations are still there, but I’m working on quelling those and appreciating what I have. We start officially raiding in 25 mans next week and to say I’m hungry for it is an understatement.

I want it. I want it so bad that it hurts. I want to kick ass and have a slew of stories to tell. I want to share advice about my experiences and what I have learned. It will happen in time. I know it will. For the first time in a long time I am happy with what I have.

You should be, too.  And if you’re not maybe it’s time for you to also re-examine what it is you want out of your guild and try to find out if it’s there.  If that doesn’t work, it may be time to move on.

It Came From the PUG: Could you turn that macro off?

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Recently, Mike Sacco wrote about how kindness in a PUG pays off. In truth it does, quite a bit. Taking a little time to explain fights, and explain CC and such to new players is always a good idea. After all, we were all noobs once right? Let me give you an example from my recent travels.

I’ve been leveling my hunter now that I’ve started raiding on the Shaman. Lodur is Justice Point capped, and there’s nothing more for him to buy or really do except the daily heroic for Valor Points. I queue for a random dungeon on the hunter with a guildie while I’m questing, and after about 30 minutes, we get Vortex Pinnacle. The tank, the healer and the other DPS are all from different servers. As we start the instance, the tank asks us if we’ve been here before, because he has not. Before we even make the first pull he asks what we can CC in the group, and what marks everyone wants as their own personal CC marker. The healer admits he’s never been here before and asks that we keep him apprised of any surprises before we encounter them.

I’m floored at this point. Weeks of PUGs have left me slightly jaded with tanks careening in ignoring or breaking CC, and just leaving me awful messes to clean up. The communication in this group was absolutely flawless. We walked the paladin healer through the encounters, and the tank’s main was actually a holy pally so he spent some time explaining spells and stats for the healer. It was honestly the most informative, and best communicating group I’d been in to date. Because there were clear lines of communication and education, the run was smooth, having zero wipes, and was truly just enjoyable. My other guildie commented to me at the end of the run that it was the “Best damn group” he had had since Cataclysm’s release.

Now, while being patient and communicating is always a good thing, there comes times you have to draw a line in the ground so to speak. Take for an example a daily heroic I did with Lodur just recently. I was set to heal, and was able to pull three DPS from the guild, but no tank. We queue up in the LDG tool and get Heroic SFK as our instance, and a tank that had very, very low health. To put this into perspective, fully buffed Lodur sports around 115-116k health. This tank, a warrior, had 119k health fully buffed. Now, I honestly gave this guy a chance. I already know he juked the system to be able to queue for heroics, but hey, maybe he’s actually good right?

We set our CC marker out, and shackles go out, stuns hit home, and the tank charges right in and breaks all CC. He promptly dies. We run out, reset, come back in. He hasn’t even released. I res him up, and we politely explain that he needs to not break CC or he will die. He says he understands, but low and behold on the very same pull he charges in and breaks CC. I try one last time to explain to him about CC and he just leaves group. We re-queue and get another tank, this time we get a DK tank with 160k HP. Already looking better, he’s got the requisite tank gear and looks like he should have a handle on what’s going on.

We go in, and make it to the first boss. First boss goes down, and we start making our way to the second boss through the courtyard. The pulls go very well until right before entering the kitchen. The tank decides he’s going to pull the adds on him into the kitchen, aggroing the pack of servant, the cooks and everything in between. Needless to say it’s a wipe. We explain to him he’s got to slow down a little and watch what he pulls giving CC time to go off and healing time to situate. His only reply is to go careening back into the packs. At this point either the person is just very dense, or being an ass on purpose. We kick him from the group and the last one makes it all the way through.

Another good example of how patience pays off also takes place in heroic SFK. Me and a guildie queue up for a random, get SFK and the tank is a warrior, who looks right about where they should be on health and gear. Before we start the pulls the warrior says “Hey I’m a little rusty at tanking so any help will be appreciated.” We start our pulls and everything goes really well. We explain the first and second boss and make our way to the third boss of the instance. Most people hate that boss, it is arguably one of the hardest to manage in all of the heroics right now. There’s just a lot going on. We explain the fight and the mechanics and mark the adds. We explain what to avoid and how to move around it etc. Full run down. First pull winds up in a wipe, tank gets smeared and we release and run back in. Tank asks what went wrong and how he can improve it. We go over what happened and find out he can’t see the desecration. We walk him through enabling projected textures, and pull again. This pull goes way way better, and we get the boss to about half before the adds start running wild. After we recover from the wipe, the tank asks again what he can do to fix the problem. We develop a strategy that has the tank running from door to door picking up adds. After the boss dies on the third attempt, I’m ecstatic, and the tank is ridiculously happy.

Right there, simple communication and patience beat the hardest boss in the zone. So there’s a moral to this story, next time someone is doing something wrong, or maybe doing it in a way that isn’t the ideal way, take a minute or two and try explaining to them calmly and clearly how to do it or offer suggestions to improve the outcomes. Be constructive in your criticism and pay attention to how you say it to them. A little patience and kindness can lead to a smoother run. Now if they wont listen or are just jerks well… there is a kick button for a reason.

As an added bonus, I’ve begun livestreaming my exploits in the LFG system late night, and early on Sundays and Mondays. Check my Twitter for when the streams start, or periodically swing by my Livestream Channel.

Dual Unto Others

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In a perfect world, we would all be fortunate enough to run with only our guildmates in Heroics and find that perfect unison of one tank, three DPS and one healer that could create that magic and that would ensure those hours of farming gear and Justice Points are nothing short of a blissful experience.

In reality, some have an easier go of it than others. Depending on who is online and who is already spoken for, you may find yourself being one of those stragglers who is forced to throw your lot in with the Dungeon Finder to get what you need. As DPS, the queue times can be unbearable. Not to mention the fact that PuG Heroics already have such a small chance of success that just downing the first boss can be seen as a huge victory.

Some enterprising DPS have decided to use their dual specs to become something that would allow them a much easier time of finding random groups to farm Heroics with – those of tanks and healers. Unfortunately, if not done correctly, this can create an even more painful experience for all involved. So, without further ado, here are my tips on how to use your dual spec to the fullest while trying to do Heroics.

Lesson #1:  Do Your Homework

If you’re planning on playing the part of a tank, healer or even DPS, when that’s not your natural role, you need to at least make sure that you can at least perform said role at an adequate level for the content that you are about to do. You won’t get very far if you can’t generate or hold aggro, if you can’t keep 4 other people and yourself alive or if you are not putting out the DPS to kill things fast enough.

Take a look at what others of your desired class/spec are doing, in terms of talents and rotations. Understand the mechanics and what the abilities associated with that spec are used for. I would put in just as much time learning your dual spec as you would put into your main spec, for something like this. If you’re not going to do it well enough to help your group succeed, then you’re basically doing all of this for nothing and that’s not good!

Lesson #2:  Look The Part

Once you have gotten into the right mindset to really understand the role that you’re trying to become, you then need to make sure that you are just as convincing on the outside as you are on the inside.

If you’re planning on becoming a temporary tank, make sure you have pieces that are fitting for a tank and that you have a generous amount of health and other attributes (like dodge and parry) to be able to take some hits.

If you’re aiming to become a healer, make sure you have pieces that a healer would wear. Anything with Spirit on it is going to be assumed as something that a healer would want, so make sure you have plenty of that on you. Make sure you’re not wearing any trinkets or using any meta gems that would be terribly obvious as DPS caster only.

If you’re in the rare bind of being a tank or healer attempting to DPS, possibly due to too many others like yourself in the guild needing upgrades and not enough runs to support them, make sure you are hit capped or as close to it as possible. If you play a class with CC capabilities, get comfortable using those abilities and become familiar with the symbol assigned to you for marking purposes. Watch your aggro and focus fire the correct mobs down, when it’s time to do that.

Lastly, make sure your gems and enchants go with the role that you are trying to perform, too.

Lesson #3:  Stick to the Script

It can be mighty tempting to want to fall back into your normal mindset in a group. You see that death knight made some strange talent choices or that the feral druid is letting his bleeds fall off too soon. You have experience. You know these things!

Except you’re there to tank. A little advice or a friendly suggestion is fine. Getting into blow by blow explanations and possibly even arguing with them over how things are done is purely bad form.

This rule seems exceptionally true for healers that place themselves into a DPS role. It can be tempting when you see life bars going down to stop what you’re doing and throw heals in rapid succession to save the day. That’s not why you’re there, though. Granted, if the run is on the unmistakable path to a wipe and you feel that you can possibly help save the day, by all means. I would expect any DPS to do the same thing. That should be a rare occurance and not a habit.  However, if you can cleanse something (such as a curse, poison or disease) that your healer cannot cleanse, then by all means, cleanse away!

Things not dying fast enough means the fights go on longer than they need to, which taxes the healing and can cause other problems. In short, do what you came to do, unless the situation absolutely calls for it.

Lesson #4:  Come Clean

There are some professions where you’re not immediately panicked by seeing someone wearing a trainee tag. The cashier at the grocery store. The busboy at a restaurant. That kind of thing.

Then there are those where you really don’t want to know that this is somebody’s first time doing a particular task. The person drawing your blood at the doctor’s office. The pilot flying the airplane you are on. The minute you discover they may not have that much experience is exactly when you start to doubt you’re in good hands.

With that in mind, feel free to state that this may not be your primary spec, but that you do feel confident enough to play it and don’t be afraid to ask for pointers.  This will go over a lot better than people assuming that you are a main spec tank, healer or DPS when you clearly are not.

Lesson #5:  Don’t Quit Your Day Job

At the end of the day, you’re doing this because you have to. You may enjoy what you’re doing, out of necessity or because it started to grow on you. But, remember why you’re really there. You’re there to get a shot at some gear that nobody else can use or to farm the Justice Points you need to buy better gear, so you can be ready to raid that much faster.

Do not get so attached to your dual spec that you start insisting on doing it in your actual raids. Do not think that because you made the most of your dual spec to get through a difficult time that you automatically know more about that class/spec than those that have been doing it since a previous expansion.

In closing, the journey towards becoming the best you can be so that you’re ready to raid should be an enjoyable one. You should be looking forward to watching your stats grow and your abilities hit harder or heal for more and it shouldn’t be something that you dread doing.

Slipping into a role that you don’t normally perform is not for everyone. Some people would rather deal with longer queue times than put themselves in a situation they’re not entirely comfortable with. Listen to your gut. If you know deep down that you don’t feel confident in the idea of tanking or healing (or even DPSing) or you know you don’t have the desire to put in the work to really give it your best shot, don’t do it.

Stick to what you know and what you enjoy. If you can still do that, while ensuring you are on the right path to being the best you can be, then you’re doing the right thing and don’t let anyone tell you otherwise.

Thanks for reading and happy hunting!