Conflict Resolution

When a Raid Member is Not a Team Member

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Quick summary: When the announcement was made that 10mans and 25mans would be on the same loot system, I cheered. All things considered, I just enjoy the feeling of 10mans more. More responsibility on each member, the boss fights can be less forgiving.  Because of work reasons, I had to take a break from Unpossible, Lodur’s guild.  As much as it pained me to lower myself to the bench, it needed to be done.

In that time, I’ve been pieceing together a 10man team that will be Cataclysm ready. Starting with a core group of players that I’ve been gaming with since Pre-BC, it’s starting to flourish. And now, the tale begins…

First Incident

We’re keeping it simple. As our guild name implies, this is a Team Sport. Everyone plays a role. Those of us that are “raid leading” are putting forward the effort to bring these people together. We’re not the “you need #### gear score” or the “link acheivement” type. As I’ve posted before, it’s more about the people than the gear/class/loot. I’ve downed Arthas on 10man normal with Unpossible, but killing Putricide with my friends gave me an even bigger rush.  It may sound crazy, but it’s true.

We’ve been doing what we can to accomodate schedules. We’ve found that Tuesdays and Thursdays yield the most guildies. So, I put up the signups on the calendar. People click Accepted/Declined/Tentative. If they click Tentative, all I ask is that they contact me when they know ‘yay’ or ‘nay’. They all have my email, as well as my cell phone number. This leads me to “Kevin” (not his real name).

The first time Kevin signs up for raid, he lists himself as Tentative. After being a random no-show, the next time I see him, I simply say, “Hey Kevin, sorry we missed ya Tuesday. If you sign up as Tentative, would you mind shootin’ me a text when you know if you can or can’t make it?”  He replied, “Dude, that’s why I signed up Tentative.”  “I know,” I respond, “but I just need to know if we’re waiting for you or moving on.”  “Oh yeah, sure.  Sorry man,” was his final quote.

Second Incident

Kevin signs up for the next night as Tentative. Totally cool. Obviously, real life takes precedence over WoW, and it should. Time ticks down to the first pull of the raid night. No text from Kevin. No email. No in-game mail. His status still listed as Tentative.  So, I text him. His girlfriend has been sick, and he’s taking care of her. “Oh, sorry to hear that. Awesome you’re taking care of her. If you could just shoot me a text if you know you’re not gonna make it, that would help out a lot.”

His reply: “Yeah of course, no problem.”

Third Incident

This time, Kevin signs up as Declined. He sends me a whisper, “Hey, I’m signing up as Declined because I’m not sure I can make it or not.” I say, “Cool, we’ll count you out for the night. If that changes and you can come, just text me and we’ll see what we can work out.” “Yeah cool!” is all he says.

Raid starts a little late because our MT got bogged down with work and needed time to do it. We grab a couple new Applicants to the guild, a few of our usual non-guild friends we raid with, and we set off into ICC to at least get through the first wing.

Approximately 3 hours after the raid was scheduled to start, Kevin signs on.  “Hey guys, how goes ICC?” “Pretty awesome, actually. We just started,” I answer.  Raid continues, we only get through Saurfang with the 45 minutes we had before we started losing people to family, work, sleep, etc.

Face-off

After the raid is over, I get a whisper from Kevin. Here’s essentially the conversation:

Kevin: “Hey man, whatever happened to Team Sport?”

Me: “Not sure what you’re getting at.”

Kevin: “You had 3 Applicants and 2 PuGs in there. What happened to full members getting priority?”

Me: “Well, you signed up as Declined, and didn’t let us know you were coming.”

Kevin: “The Team Sport I know would boot one of the Applicants or PuGs to get a full member in there.”

Me: “Actually, that’s not the way it’s been. If you would’ve given advance notice you were coming, maybe we could’ve work ed something out. I’ve made myself available for you numerous times to get in touch with, and you haven’t taken advantage of it once. Just because you wear the tag is no guarantee, Kevin.”

Kevin: “Whatever dude, I’m out”

**Kevin leaves the guild.

You get the point. I was also called selfish, and accused of not caring about the Team. In actuality, it’s because of this team that we’re trying to make it work. The core of us could go anywhere to raid. We could join random guilds just so we could see and conquer the endgame content, but it’s not how we want to do it. Building and filling out this group is vastly more important to us. If other guild members are up to the task, awesome. If not, no big deal, there are other options to explore.

There’s only so much reaching out we can do.  We can’t do much for people that don’t reach back.

TL;DR – Raid Leading is hard.

**If you’re interested in possibly becoming a part of this team, email me at the link provided below. We’re building a small 10man group of talented and friendly team players. Particularly looking for dps with off-specs in healing/tanking. Even if you don’t fit that bill but are still interested, email me all the same**

Email: Elder.Thespius@gmail.com | Twitter: @Thespius

Guild Survival Guide: How to Apologize

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apologize

You screwed up big time. You’ve infuriated a good number of people. Whatever it is, you made a mistake and you need to own up to it.

The problem?

You’ve never really apologized to anyone in a game before. Something I’ve noticed when playing online video games is that egos can get in the way of someone apologizing. GMs and officers screw up. We’re not perfect and we do make mistakes. The least we can do is own up to it.

Step 1: Figure out what they want to hear

Do you know how you offended them? Are your listeners justified in how they feel if you were in their position? Keep in mind what would be going on through their head when deciding your respond.

Step 2: Has it been a long time?

The intensity of the resentment will scale depending on the length of time they’ve waited for you. That means your apology will need to scale accordingly.

Step 3: Can it be made up?

It sounds cheesy, but see if there’s some way you can make it up to them. Try offering up some gold or buying them a gift. Offer to run them through an activity like an instance or a quest. If all else fails, you can’t go wrong when asking “Is there anything I can do to help you feel better about this?”

Step 4: Go full audio

A lot of communication and meaning is lost when typing messages to other people. At the very least, if you’re apologizing over a voice program, your sincerity and tone can help add to the strength of your message.

Step 5: Be sincere and straight to the point

“Look, I screwed up. I’m sorry. What I did was wrong. I know I can’t really make up for what happened but I will take full responsibility for it. This might not make up for it, but it would mean a lot if you’d accept this item/gold/activity from me. It’s a minor gesture, true. You’re pissed and I get it. I will do my best to make sure it won’t happen again. If there’s anything else I can do to make things cool between up, please let me know.”

Step 6: Give them the opportunity to speak

Don’t say anything and give them their chance to say something. Listen and don’t offer up any excuses or explanations for why you did the things you did unless you’re asked to. Once they’re done saying their peace, apologize again.

It might not fix everything. The apology might even get rejected but at least you’ve shown the willingness to take responsibility for your screw ups. It is up to them whether or not to accept and you have to be prepared for the worst case scenario. If that player was a big asset to you and your guild, they might just leave over such a grievous offense. You can’t win every battle.

It Came From the P.U.G.!: Why I Hate Gundrak

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For those who might not know yet, my gluttony for abuse knows no bounds. As a result I find myself in a rather large number of P.U.G. groups. At the end of the day I bring you, my readers, the stories of my travels in the random grouping of Azerothian adventure!

I really really hate heroic Gundrak. Not because it’s hard or that there is loot there I want but can’t seem to get to drop, but because it seems like every time I queue for a random, I get it. I’ve done it at least 40 times, and the vast majority of those times have been through the LFD tool. It’s not a bad instance I’m just tired of seeing the insides of it, and I think this last time my group was agitated as well.

It started out pretty normal, warrior tank, ret paladin, mage a boomkin and me. Pretty solid setup, everyone had gear that hovered around at least ICC10 so I figured it would be a nice, quick run. In and out of Gundrak, I’m all for that! Down the first boss like normal and we’re moving onto the second boss when something odd happens. The boomkin pulls threat off the tank on a trash pull. Tank re-establishes aggro and we move onto the next one. The boomkin pulls aggro once again but this time the tank doesn’t grab aggro. I heal the boomkin like crazy and keep him from dying and everyone stops after the trash is downed.

Boomkin: What the hell man? I wasn’t even doing anything to pull aggro! Did you forget how to tank?

Warrior: If you learned how to manage your aggro this wouldn’t be an issue.

Boomkin: Yeah but you just sat there while I was dying! WTF is wrong with you? Learn how to tank

The warrior runs forward and pulls ALL of the trash leading up to the second boss and then shadow melds as the boomkin is in the middle of AoE. All the mobs go hell for broke after the boomkin. I toss an Earth Shield on the druid and nuke heal until the pack is down.

Boomkin: Seriously? What the hell is wrong with you?

Warrior: Shouldn’t try telling me how to tank then

Me: Fine, fuck it. If you two are going to fight, I’ll just tank.

I switch to my PvP gear, run in and ES myself while frost-shocking the boss. I nuke heal myself and keep shocking and lava bursting on the boss.

the DPS starts in slowly and I’m holding aggro pretty well and eventually the tank runs in and grabs aggro off of me. I let him take it and switch back to healing. The boss is downed and we are all sitting there.

Me: So, we done fighting? I already hate this place, I just want to be done.

Ret Pally: Dunno, but watching a healer tanks was pretty funny. Think you could do that again?

Me: Sure, unless mr. tank and mr. boomkin want to play nice so we can just be done.

Warrior: Fine, proved your point.

Boomkin: Fine.

Rest of the run is done without any hiccups, no one is openly aggressive to each other and the rest goes smoothly.

The sad thing about this isn’t that the fight happened, but the fact that it is not the first time something like this has happened. I’ve seen players go at each other’s throats for seemingly small things or mistakes. It boggles my mind how people playing a GAME for FUN can have such a stick up their arse and be so aggressive. This has happened at least 3 times this past week, not me tanking (although I do threaten it from time to time), but the bickering. If you can’t play well with others, you shouldn’t be playing a game that relies on OTHER PEOPLE to do part of it, or just avoid that part of it.

So how about you? Any good pug stories this week? Any horror stories?

Well that’s it for today, until next time Happy Healing!

Book Review: The Guild Leader’s Handbook

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There is a book for everything it seems. Some will tell you how to hack an iPhone, others will tell you how to cook rare and exotic treats. In the gaming world there has been everything from strategy and content guides to art books and everything in between.

A few weeks ago a new book hit the stands, The Guild Leader’s Handbook by Scott F. Andrews. Scott is not only an accomplished and long time  guild leader in World of Warcraft, but also the author of “Officers’ Quarters” on wow.com. His book takes a look at what it is to run a guild in today’s modern MMOs and offers readers both looking to start a guild and those who have been at it a while, a cornucopia of information from his collected experiences. Today I’d like to share my thoughts on the book with you.

Before we begin I’d like to make a few things clear. Firstly, Yes I do write for wow.com as one of the class columnists. This does not mean however that I will be unfairly biased towards the book. I have had little to no interaction with Scott and anyone who knows me or has listened to my podcast knows that I do not temper my criticism and critiques based on acquaintances or tangential relations. In short, friend or foe I try to tell it exactly as it is and as unbiased as possible. In mathematical terms we would call this “Correlation does not imply causation”. Secondly, while I myself am not currently a Guild Leader in WoW, I have lead numerous successful guilds, super-groups, and various other groupings in many other games. I am however still the Healing Lead and one of the raid officers for the guild I call home, and thus in a leadership position within the structure.

The first thing I noticed when opening this book, is the level of accessibility. It was very well written and very easy not only to read but digest. The concepts and ideas in the book are thoughtfully laid out and the way the topics are grouped not only make sense logically, but allow the material to be more easily digested. Potentially confusing concepts are quickly explained, often times with a real life scenario that the author has experienced himself. The second thing I noticed while reading this book is the confirmation of the author’s depth of experience. The familiarity he writes about the topics is comforting and also conveys a sense of certainty that is easily lost when writing something of this nature.

The book itself covers many topics such as;

  • Forming a guild and making it successful
  • Choosing a guild size and focus
  • Dealing with guild drama
  • Differences between leading a guild and leading a raid
  • Loot distribution
  • Alternate styles of guilds (PvP, RP)
  • Choosing officers
  • Guild Morale
  • Planning for the long term
  • Dealing with Real Life

Seems like a lot to cover in such a small book doesn’t it? It is, but the author cuts out most of the unnecessary and leaves in the most relevant information to the topic. Each topic is subdivided and dives into specifics and does so with the perfect amount of detail.

There were a few pieces that really stood out to me while reading this. First was the section on forming a guild. Beyond setting a size and focus for your guild, the author talked about a topic that I think deserves some attention. Forming a guild identity and presence. For any established guild or group, their name and longevity carry a certain weight to them. If you think about any guilds, corps or fellowships you may have come across, I’m certain you can find at least one where their name is well known. For a new guild starting out it can be hard to forge an identity and establish a presence. The author offers some solid advice for creating a server presence. This ranges from specializing and becoming rock solid at a particular goal, having a history of cooperation with other people and guilds to having fun contests and events. One example that I found particularly enjoyable was the idea of taking a completely meaningless piece of land in the game and claiming it as your own, while challenging anyone to take it from you and doing anything you can to hold on to it. That would certain generate some notice, and could be a particularly fun event.

Next was explaining the differences between leading a guild, and leading a raid. The distinction is one that sometimes goes unnoticed. A lot of players seem to feel the two are always synonymous. The author explains the characteristics of a guild leader very well and talks about the shift in personae needed to lead a raid. The two can often times be polar opposites of each other. A guild leader is at the end of the night the ultimate authority of a guild. They can control who becomes officers, who is kicked or invited and tend to be looked upon as the arbiters for any guild disputes. Compassion, openness, friendliness and approachability all play very well to a guild leaders station. A raid leader has to evaluate performances constantly while keeping the group focused. They have to play the role of team captain, coach and player all at the same time. Leading by example, but also calling out problems and fixing issues as quickly as possible. This can sometimes involve not being very nice and squishy in your assessments. I was quite pleased to read this section here and it would be something I encourage not only people in leadership roles to read, but also those in a raider position. It is very much like being friends with your boss outside of work. When you’re at work you still need to work, and it’s your bosses job to keep you focused.

Another part that particularly stuck out to me was the section detailing real life interactions and issues. Even though this is a game, it is a social network. You are interacting with other players regularly, and you are devoting time out of real life to play this game with other people. As a result real life will always impact a gamers life and a game may affect the life of those that play it. This section of the book covers topics like dealing with addictions (both substance and potential video game addiction), Depression and mental illness, sexual predators, relationship problems, family problems, burnout and criminal confessions. These are real life topics that can and do affect people who play MMOs. This section offers advice to deal with these situations as they arise. Let’s not forget it wasn’t so long ago that a criminal was tracked down through WoW by law enforcement.

This section also talks about planning real life meet-ups. Investing as much time as you do in a guild there may come a time where you want to meet the people behind the avatars face to face. It sometimes requires a lot of planning, but can indeed be exceptionally rewarding.

So in the end what does this book really have to offer?

For the new guild leader or leadership role

A plethora of information that is neatly gathered in one place for you. There is a lot that goes into forming and running a guild. This book takes the information and neatly bundles it for you for easy consumption. The information contained in the book is very accurate, and is very universal in it’s approach. The advice offered is solid, well thought out and has been tried and tested by the author himself. The book may have items you never thought to consider, or just did not occur to you. It offers a new officer or guild leader a chance to be prepared and also educates you on exactly what you can expect. Everything from personalities in the guild and group dynamics to planning for the future and longevity of your guild. All the basics you could possibly need to know are detailed here for you.

For the old-hand

Even if you have been playing MMOs for a long time and are quite experienced at leading groups, running guilds and leading raids, this book will offer something that can often times be lost over time. Perspective. We fill these rolls for so long that things become second nature to us. Like everything sometimes it’s nice to have a refresher. No one is perfect 100% of the time, we all make mistakes or forget things. The way I view it is like this. Next to my computer I have a series of books for programming, APA style and formatting guides, marketing and business books and a variety of other reference material. No matter how long I’ve been doing something, there will be things that I will forget. Having these books handy gives me a reference. somewhere I can go to clarify questions and vague points or remind myself of things I may have forgotten. This book now has a permanent place on that shelf. For us old hands this book is a perfect reference to when we need to get back down to basics.

For the non leader

Even if you are not in a leadership role this book can offer you a great insight you might not have otherwise. Ever wonder why your guild leader made a particular decision but don’t really want to ask them? How about when a raid leader does something that you’re not quite sure of? This book will give you a basic understanding of what it is your guild’s leadership has to go through and constantly juggle to make sure the group remains stable and that you have a place you can unwind and have fun.

I applaud the author for this book. I found it easily accessible, accurate and a fantastic read. I was able to identify with the examples he presented right away and could have compared them to any number of stories from my own past in gaming. This book is a great starting point for anyone looking for form a guild, new to an officer position or for those who just want to understand what happens behind the scenes of their groups. On a personal level, reading this book allowed me to catch something happening in my very own guild that I almost missed simply by reading about it and being reminded of it.

The only criticism of it I have is that I feel it could have been longer.  Some of the sections could have been more fully explored and may have benefited from having a little more room to breathe. The book ends at a surprisingly short186 pages.

I feel it is well written, logically put together and is a must read for anyone seriously involved in MMOs and guild structure. Even with consideration of the length I feel that is well worth the money, and even more worth the time you would invest reading it.

The book retails for $24.95 us ($31.95 CDN) and can be purchased directly through the publisher’s website.

If you’ve read it and would like to share your thoughts on it we’d love to hear your opinion on it.

 

Casual 101: Knowing Is Half The Battle

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It’s no secret that I’m a fan of the “Hardcore Casual” mentality.  In my 3 years of playing World of Warcraft, I’ve cut my teeth against some of the best in the game (well, my server or battlegroup).  I’ve seen some of the strongest players, and I’ve seen some of the weakest players.  The first thing I’ve noticed is a fundemental difference between the two extremes.  The strongest possess it.  The weakest lack it.  By “IT”, I’m talking about knowledge.  Yes, there are casuals that are some of the strongest players I know.  What separates them from a smattering of hardcores is their level of knowledge.

The Usual Scenario

A small guild consists of a tight-knit circle of friends.  All of them have made the necessary adjustments or rolled toons to fill all the roles that a 10man raid needs.  2-3 tanks, 2-3 Healers, and a slew of DPS, both ranged and melee.  When this guild gets together, there’s rarely a duplicate class, let alone spec.  Each player wants to benefit the raid as much as possible.  However, scheduling is always the issue.

Everyone’s got their own lives.  Everyone’s constantly juggling families, kids, jobs, school, friends, and of course, this game.  Each person constantly tries to get a raid together when they see that 8th or 9th person on.  Phone calls fly, text messages flow, and everyone is scouring their friends list to fill the final spots.  On the lucky nights, they can get together ten of their own.  A certain sense of pride swells.  “We got a guild run going,” they all contently utter.

The time is ticking.  One of the healers works the overnight shift on the weekends.  He/she has to be out the door in just over two hours.  The raid gets together surprisingly fast.  Even though ICC is the hot topic, they decide to do ToC since one of the paladins is saved to ICC.  It doesn’t matter, because they derive more joy from the simple act that those ten raiders share the same guild tag.

Buffs ensue, and right before the pull, the off-tank druid confesses his ignorance.  He doesn’t know the fight.  During Acidscale and Dreadmaw, the rogue gets the Burning Bile and runs away, but doesn’t come back to free the tanks with Paralytic Toxin.  This counts for two wipes.  On Lord Jaraxxus, the hunter gets inflicted with Incinerate Flesh and runs to kite it, as though it was Legion Flame.  He runs out of range of the healers, it ticks to zero, and wipes the raid.

We took the time to explain the fights.  The differences in the Wyrms and Jaraxxus’s two flames.  It seemed as though it was in one ear and out the other.  Although they’re all friends, tension is rising, and time is running out.  The healer with the upcoming overnight shift starts to get impatient.  Before they all realize what has happened, he has to leave.  They’ve barely downed Jaraxxus, and he/she is out the door to go to work. 

A reasonably short raid has turned into a long, frustrating endeavour. 

Things to learn as a casual player:

Take a little time to research – Even with my busy schedule, I have the time to watch a video, read a strat, or email a friend that knows.  I download a text-only strategy, copy it into an email, then read it on my phone on the train to work.  Before taking my lunch break, I take 10 minutes to watch a Tankspot video.  I’ve even, yes, downloaded a video to my iPod and watch it while I’m on the can.  (That’s right, I went there).

Listen to what’s being explained – Too often do I see people goofing off in guild chat, making random comments in /say, or participating in /general banter.  I never mind if it’s someone that I’ve done the fight with before, but if a casual player is consistently not listening because they’re engaged in other activities, I have no problem calling them out on it.

My main issue with all of this is the “talk, no walk” scenario.  All of these people will constantly ask, “Hey Thes, do you think we’re raiding tonight?” My constant response is: “I certainly hope so.  Start reading up on the fights.”  They never do.  Oh, they want to raid.  They salivate when the letters ‘I-C-C’ are called out.  Yet, when it comes down to doing a little bit of legwork, they falter.  I dont’ mind explaining the fights, but if after the explanation I hear “I’m sorry, so what am I supposed to do?” from our warlock, I wanna /logout.

Sidenote: Since drafting this blog, we’ve downed new bosses in ICC for us, so I *am* proud of my friends.  I just get agitated sometimes the lack of initiative. 

ANYWAYS….

If you want to make yourself valuable as as casual raider, just take an extra step or two to be prepared.  If not, you’re wasting your own time.  The less a raid has to “nuture” you, the more appealing you’ll be to bring along.  Personally, I love that our guild, though small, is comprised mostly of people that can fill in for any guild’s raid that may need us.  Kind of like hired mercenaries.  Need a healer?  See if Thespean or Discotheque are on.  Need a tank?  See if Dralo or Naryamas are around.  How about a good DPS?  Ask Arcas or Wolfin.  That means, however, that we do our little bit of homework to make that possible.  You don’t have to be hardcore, but if you know your stuff, you are just as skilled (if not more), than someone who devotes most of their time to raiding.

Are you a player that can’t be on as much as they’d like?  How do you make yourself appealing to be pulled into a raid?

Email: Elder.Thespius@gmail.com | Twitter: @Thespius