Conflict Resolution

A Prescription for Raid Morale

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medicine

Raiding can always be stressful.  Although the content has been called “too easy”, some of us still struggle with certain encounters.  We’ve cut our teeth on Normal Modes, and make the step up to the Heroic.  Haunting are the nights of banging our heads against Icehowl cause one raid member is just a little slow on getting out of the way.  We shake our heads in disgrace because a DPS class is too used to “being carried” when we try Yogg+Anything.  Raid nights get called early, curses ensue, and it’s just not a pretty sight.

Whether it’s in raid or out of raid, I firmly believe it’s essential to insert breaks and morale boosters.  And by breaks, I don’t mean “Take 5 for bio and beer.”  I mean something active.  A couple examples:

In-Raid

Trivia Games

Kalheim, a feisty paladin in my guild, holds trivia games during downtimes in the raid.  While waiting for invites to go out or waiting for that last member to come back from an AFK or bio break, he puts up topic-centered questions for us to compete for the fastest answer.  These quizzes will encompass a variety of topics, usually gaming-based.  He pulls out Classic WoW Lore, the names of BC Boss spells, Super Mario trivia, and even gaming company trivia.

You can reward your raiders with anything you want.  A gem, some gold, free flask/food, whatever you want.  The key is simply to make the questions challenging but not impossible.  A topic or genre you and your guild talk about often; you can include everyone.

The Whipping Boy

First off, this is pretty much a voluntary position.  In no way do you want to ostracize one of your raiders who cannot take the brunt of it.  In our guild, this whipping post has a name, and that name is Zabos.  He’s an incredibly likeable guy, but he’s really easy to tease.  He can take it, because as a player, he’s really good at what he does.  He’s one of our officers, and talks a lot of smack, so the guild will lay it on pretty thick.  The guild has built up a tradition (before my arrival) of /gkick’ing Zabos out of the guild when a new boss goes down.  It adds an extra level of fun to progression and cohesiveness of a guild.  The phrase “Shut up Zabos!” gets passed around a lot.  It just makes me laugh.

Random, Off-the-wall “Attempt”

This should explain itself.  After a long night of progression, you need a break.  Something to make you laugh or wake you up.  We specifically have a Morale Officer in our guild, Shenweh, who is responsible for making sure everyone is in good spirits.  When things are getting tense or tired, it’s her job to create little fun events like this:

Out of Raid

Actual Alt Dungeons

I have several alts at a variety of levels, and I have some real life friends that all stick together.  They play super casually–usually only once each week, if at all.  Although I have two 80s, their level 45 character is their highest.  The other night, we managed to get all five of us on together to do a run of Uldaman.  There was no run-through, there was no level 80 to accompany us.  Because the healer and our hunter were lower than the rest of us, we really had a chance to take advantage of crowd control and focus-firing.  Since they’re all new to the game, it was a great chance for me to be able to show them a fragment of what makes this game so great for me.  I hope that at some point they may be able to step into a weekend/off-night raid with me.  Here, I lay the groundwork. =)

If you have friends that are trying to learn the game, take the time to actually play it with them.  I know how much that means to both people.  It also gives you a little break, and a little time to relax.

Arenas/Battlegrounds

In my opinion, always have at least one person you know well to go on this adventure with.  Arenas can sometimes be a great way to get out some frustration (if they go well).  If you turn off the Battleground Chat in a Warsong Gulch or Arathi Basin, they can actually be pretty fun with a group of your friends.

Achievements/Holidays

Blizzard has given us this interesting little outlet to occupy our time when we’re not raiding.  Even little mindless ones involving pets or an Azeroth raid can be entertaining enough to ease your mind.  See if any of your guildmates have never seen AQ40 (I just had my first encounter before writing this).  If there’s a slew that have never been inside, show them around!  Especially if you’re in a leadership position, this shows your raiders that you’re invested in how much everyone’s enjoying the game.  Gotten all the achievements you want/need? Then just tag along for your friends’ benefit.  Share funny stories.  Reminisce about things that happened in those old raids.

———-

You can decide to do these on raid nights or outside of your standard schedule.  Think of it this way.  Although this game as fun, you want to avoid having progression start to kill your soul after a while.

What sort of things do you do in order to keep your raid’s morale high?  What do you do, as a player, to detox in-game?

ThespiusSig

Trophy vs Token

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manu-champions-cup2

When Burning Crusade touched down we received a token system. The system tied multiple classes to a single drop from a boss. This allowed for less loot being sharded or discarded and allowed for quicker gearing as a guild. The tokens could then be turned in for your tier set pieces. A lot of people were afraid of this method, but it worked out really really well. Guilds were able to gear out their raiders quickly and efficiently and very little loot was left to rot. We began to see the starting of this in Vanilla WoW in Naxxramas and the tier 3 raid sets and AQ40 with the 2.5 pieces. “Token” bosses dropped two tokens a piece and everyone was generally happy.

When Wrath of the Lich King came out, it was more of the same. Naxxramas and Ulduar continued the token system along, but added with it two levels. A 10 man level and a 25 man level that we affectionately refer to as tier x and tier x.5. The system continued to work well. Bosses that were token droppers continued to drop two of them and it was even made so that we could purchase tokens with badges for two of the slots. Gearing was a bit faster now thanks to the addition of two purchasable tokens and content flew by for a lot of people.

Then patch 3.2 hit, and brought with it Tier 9 content. Trial of the Crusader distributed loot in a very, very strange manner. First of all the Tier 9 gear was split into three item levels of quality. We’ve been referring to them as Tier 9, Tier 9.25 and Tier 9.5. Tier 9 can be bough fairly cheaply with Badges of Triumph, the next level up 9.25 requires an amount of badges and a Trophy of the Crusade which can only be obtained in the 25 man version. The tier costs can better be broken down by this:

Tier 9 = ilvl 232 Tier 9.25 = ilvl 245  Tier 9.5 = ilvl 258

Head: 1 x Regalia of the Grand Protector(item level 258) or 75 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 50 x Emblem of Triumph (ilvl 232)

Hands: 1 x Regalia of the Grand Protector (item level 258) or 45 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 30 x Emblem of Triumph (ilvl 232)

Chest: 1 x Regalia of the Grand Protector (item level 258) or 75 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 50 x Emblem of Triumph (ilvl 232)

Legs: 1 x Regalia of the Grand Protector (item level 258) or 75 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 50 x Emblem of Triumph (ilvl 232)

Shoulders: 1 x Regalia of the Grand Protector (item level 258) or 45 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 30 x Emblem of Triumph (ilvl 232)

Confused yet? Most people are. The stat difference between ilvl 226 gear (25 man uld) and ilvl 232 gear is not that big of a jump. going from 226 up to 245 is a big jump for most people. Enough of a gap that most pieces are clear upgrades. So why is this a problem? Trophies only drop from 25 man ToC. You get 1 per boss and a variable amount per tribute chest based on how many wipes you have. There are only five bosses in the instance. (Beasts, Jaraxxus, Champs, Twins and Anub). We’ll go with the model of running 25 man raids. You have 25 people, who all want that trophy. Being only 5 in total that means only roughly 20% of your raid a week can get them and upgrade. Lets look at Ulduar Five bosses drop token pieces, and two tokens per boss which is a theoretical 40% upgrade rate for your raid. The trophy system slowed gearing up way down because most people, especially those progression minded will be focusing on upgrades that can be obtained with Regalia (and it’s like tokens) from Trial of the Grand Crusader or Trophies and badges from Trial of the Crusader.

You can argue that with the drop increases from the tribute chest that better raids are rewarded based on performance, and that is true, but it does not really have any room for guilds that are done with Ulduar but not quite at Trial of the Grand Crusader (example would be guilds that just got a series of new recruits that need to be geared up before ToGC). This however can be chalked up to time spent in a normal version to gear people up, and get them used to the fights before heading into ToGC.

My main problem is the level of competition this generates in a raid. Right now in Ulduar if Gloves the the Wayware Protector drops, you know it’s going to a Warrior,  a Hunter or a Shaman. When a Trophy of the Crusade drops, everyone in the raid is sending tells. Everyone wants them over just regular tier 9 badge gear. I’ve seen this cause resentment and bitterness already in a couple people, and it can lead to bigger problems down the line. How do you distribute loot fairly? What is considered fair?

It’s for this reason I’m not a fan of the trophy system. I’m ok with working on harder content for a bigger reward. That is fine and dandy, but when I see an entire raid of people sitting, waiting, wondering if they’ll get the item it becomes a problem. I never saw this problem with a token system. Players might be mad at the game for dropping Vanquisher over Protector but it was RNG and nothing could be done about it. It’s a different story when you’re eligible for the item and watch other people get it over you. It’s a lot easier to accept something out of immediate control like RNG.

It’s not a bad idea in theory. It allows you to select the item you’re upgrading, it allows you to make sure anyone and everyone can use the items instead of seeing them rot due to RNG but I personally feel the token system is the way to go. While loot distribution is always an issue for any guild, I think the trophy system has too much potential to cause harm and additional stress that is unneeded in a raid / guild environment. I asked a question on Twitter about what people thought about the Trophy system. I got a surprising number of replies with people who just won’t run the content or have all together stopped raiding as  a result. I’ve also heard reports of guilds having to re work their entire loot system and policy because of this tier content, and that’s not good.

What do you think? Do you like the trophy / badge / three levels to the tier set? Do you hate it? Have you had any interesting stories revolving around loot distribution in tier 9 content?

Well, that’s my two cents on the subject until next time Happy Healing

Sig

Head 1 x Regalia of the Grand Protector(item level 258) or

75 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 50 x Emblem of Triumph (ilvl 232)

Hands 1 x Regalia of the Grand Protector (item level 258)

45 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 30 x Emblem of Triumph (ilvl 232)

Chest 1 x Regalia of the Grand Protector (item level 258)

75 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 50 x Emblem of Triumph (ilvl 232)

Legs 1 x Regalia of the Grand Protector (item level 258)

75 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 50 x Emblem of Triumph (ilvl 232)

Shoulders 1 x Regalia of the Grand Protector (item level 258)

45 x Emblem of Triumph + 1Trophy of the Crusade (ilvl 245) or 30 x Emblem of Triumph (ilvl 232)

Officers: Who Watches the Watchmen?

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watchmen

“Quis custodiet ipsos custodes?”

I realize not many readers understand Latin. It basically translates to “Who guards the guards themselves?”.

During one of my earlier years in university, we studied up a bit on Plato’s The Republic (ethics and government stuff). Who protects the people against the protectors? Plato responds by saying they have to guard themselves against themselves. Ideally your officers are going to be just individuals who won’t become greedy or evil.

Your officers

In a majority of cases, your officers are simply normal people who have invested their time (and perhaps money) to handle guild tech or infrastructure. They’re busy tackling things that no one wants to deal with like personnel, scheduling, and what raid operations to carry out. Policy has to be continually updated. Loot has to be awarded and DKP systems have to be managed.

To be frank, the officers are the overseers of the guild and possess the power along with the responsibility.

The level headed ones have no desire to go all political. They’re leaders of a loose organization of gamers, not the mafia. There’s no backroom deals going on. With luck, there is no maneuvering or behind-the-scenes backstabbing.

Red alert!

Now something has happened. Maybe one of your leaders committed some kind of grievous offense. You, Joe raider, happen to take exception. You don’t agree with whatever they did. Maybe they completely screwed over a pug in loot. Or they might have completely dished it out to a raider one day who was undeserving. The reasons could number beyond infinity.

In any case, whatever the reason, you’re upset enough to the point where you want to do something about it.

Your options

Now here’s a list of things you can do and what might possibly happen if you go down these roads.

  • Do nothing. It’s the easiest choice. Keep it to yourself. Don’t say anything. You don’t want to rock the boat. This is something I’ve observed most players doing because they perceive there is too much at risk by doing anything else.
  • Speak to your GM. Have a chat with the boss and see what she says. Perhaps they don’t realize it’s an issue and maybe they can talk to the officer and try to resolve what happened.
  • Speak to the officer in question. Directly confront the officer in question and let them know what they did wasn’t cool. I don’t advise doing this publically. Do it privately in whispers. When I was just a grunt, I preferred taking the direct route and telling officers personally that I thought they did something wrong. It has a stronger effect then you might think.
  • Change your reaction. This option isn’t quite the same as the first. This involves a complete philosophy change on your end. Is their offense that serious? Does it really matter that much? What if you changed your reaction to the point where you could tolerate it and ignore it? The guild my alt is in has a raid leader who randomly calls people morons. I get called it myself once in a while because I can be a touch slow getting out of fires periodically. I don’t take it personally because I simply don’t care enough (It’s my alt’s guild for one).
  • Leave the guild. It’s fairly self explanatory. Be prepared to leave the guild. If you cannot accept what the guild is doing or if speaking to the GM and the officer prove to be futile, then the last option you have is to change your environment entirely. Not every guild is suited for every personality.

Archetypes of a Guild: The Guild Egoist

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veruca-salt

Some of you may remember my article about the 5 Archetypes of Healers back when I was still a guest poster here.

I was watching a conversation on twitter between a few of my friends and it got me thinking. Like every social clique a Guild has certain roles or social archetypes that people can be categorized as. This post series will explore some of the more common ones you may encounter in your travels through MMOs, as well as offer suggestions on how to deal with some of the less savory. These posts come from a request made by Valkrierisen and Firewillow. I’ll add a disclaimer here, this is based on my observations over many years of multiple MMOs and pen and paper tabletop groups.

Today I’d like to talk about one of the bad personalities that people sometimes adopt, the Guild Princess. A Guild Princess is for all intents and purposes a  Prima Donna. This role is not gender specific in the sense of the player(both men and women can and do fit this role), but it’s almost always a in game female toon being played. The princess can be a destructive force in a guild, they can undermine authority and leadership, hold raids from starting on time, and can cause guild drama that can become something akin to Jerry Springer.Keep in mind this is an extreme, but it is something I’ve seen many times.

Now there are a few different varieties of a Guild Princess, lets take a look at them shall we?

The Prima Donna

This guild Egoist will usually attach themselves to the vulnerable player base of the guild, usually honing in on the more socially awkward ones first. They can often be found grinding or questing with this person and talking to them late night either in chat messages or even ventrillo/teamspeak. Prime targets are officers or people with power within the structure.  Once the person is enthralled enough, they move onto the next person. Sometimes they will find the other females in the guild and begin to cultivate friendships. They will often hide behind “solidarity” and try to build a  bond between the players, often times using a sob story or tear jerker to cement it. As with the first point, females in power or who are married to/dating someone in power in the structure is primary target.

This leads to two paths. First the person can and will usually try to use these relationships to get themselves elevated to a position of power, maybe a class lead or lower officer. If they can’t obtain the rank, they will settle for using the friendships they’ve had to get what they want, be it a raid spot, loot or the shunning of a guildie. If someone disagrees with them or doesn’t give up a raid spot or loot the princess wants, they will often times complain or cry to friends about how unfair they were and thus begin a social shunning of the “offender”. This same person will flirt with multiple males in the guild and sometimes throw them at each other when one has outlived their usefulness. They also have a tendency to think of their raid performance as above reproach and when presented with numbers indicating the level of improvement needed or that they are causing wipes, will often have a million excuses that are not their fault. They will often have long periods of being absent, especially during new encounters, but will still expect full loot rights.  Watch for canned responses, vague answers or sometimes even re use of an excuse.

How to Deal With the Prima Donna

This brand of Egoist is in the game for power. They want it, they want to be the center of it. There are a few ways to deal with it. If you notice the behavior above, tell your GM or a trustworthy officer right away your concern. The biggest thing for this one is to be proactive. Point out their behavior early so it gets noticed is key, this puts people on guard and allows officers to intervene if needed. This also helps to guard the rest of the guild from this behavior. Warn your close friends too, point out their interactions with other people as examples. Don’t get sucked into the sob stories that they lay out.  The worst thing you can do with this one is to do nothing at all.

The Vapid Vixen

This one is used to getting their way because they are a “female” in game. They use their sexuality to get what they want, be it loot, raid spots or whatever. When they don’t get what they want they are prone to pouting or tantrums. They are pretty much the spoiled brat of the guild. During raids they will often talk over encounter instructions, they often die to void zones, possibly even wipe raids all the while chatting away. They are used to being the center of attention and do everything they can to keep it, be it causing drama, holding up raids, talking with anyone that listens or even spouting random snippets or comments in chat or on vent. Anytime the lime light shifts away from them they try to do something to get it back, negative or positive it doesn’t matter as long as all eyes are on them. They are a disruptive force but often times it’s not intentional, they are just used to everyone dropping everything for them and expect it to continue on no matter where they are.

How to Deal With the Vapid Virago

If this behavior is proving disruptive quite simply, ignore them. They make an offhand comment not pertaining to the conversation? ignore it and continue on. They make a comment in vent or talk over instructions? stop talking. When they ask what’s wrong say nothing and continue on with the instructions. They throw a tantrum? After a short while they tend to learn that acting out gets them no where and they settle down. If they don’t settle down they tend to leave to find another stage to perform on.

The Wolf in Sheep’s Clothing

First of all I’d like to say that I respect any man capable of role playing a female accurately. I myself play a female toon, but I’m not certain I could ever accurately portray that in an RP environment.

With that said, this category is for the guys who play females toons and pretend to be female to get what they want. Their main motivation is usually one of the two aforementioned items (see Prima Donna and Virago above). Either they want power, or they want attention and they are using the pretext of a female toon and supposed female player to get them. Pretending to be female lets them prey on the socially awkward of the guild and fill the role of a Devious Diva or Vapid Vixen. They tend to be very open about sex and sexual conversations and will launch into graphic detail if prompted. They tend to be a bit more flirty, refuse to talk on vent (usually with an excuse of shyness or no mic), and tend to be promiscuous in the guild.

Dealing With the Wolf

The same rules for the Virago and the Prima Donna apply here with an added items. If they are being disruptive and causing issues and you want to get rid of them, catch them in the lie. Get them to talk on vent or make a comment that outs them. Usually they disappear shortly after they are found out to start over again somewhere else. It’s not easy but once it’s done they are 99.99999% likely to leave and be gone for good.

The guild princess can be a very disruptive force in your guild. Identifying them early can save your guild a ton of drama and keep things together. Letting them run rampant can splinter the guild and potentially the friendships that you’ve built up. I’ve seen it happen, and it’s not pretty. Find your guilds “Bad egg shute” and help direct them towards it.

Have you had to deal with a Prima Donna in guild? Have any interesting stories or experiences to share about a Guild Egoist?

Until next time,

Sig

Image of Veruca Salt from Willy Wonka courtesy of Paramount Pictures

Friends and Raiders: Raider Accountability

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yellowcard

So, it’s a topic that is always present but not a lot of people seem to want to touch on is disciplining raiders. It’s a topic most people hope to never deal with, but inevitably it comes up, how do you discipline your raiders? My guild has several ranks, the hierarchy goes like this.

GM

Officer

Class Lead

Raider

Veteran

Applicant

The raider rank offers free consumables for raids and a guaranteed raid spot on our 25 man raid nights. Pretty sweet deal right? The officers thought so too, but we felt it had to come with some requirements. Last year at Blizzcon 08 my guild was lucky enough that almost all the officers were able to attend. We hit up a pub, ordered a few pints and decided to hash out ground rules. We understand everyone has off days, so with that in mind how do we evaluate our raiders? We have three categories which we judge our raiders. Performance, Attendance and Attitude.

Performance

This is judged by varying degrees depending on class and role. We divided out the basic archetypes into 4 groups and an officer looks over each group one for melee, one for hunters, one for casters and one for healers (guess which one I take care of). We don’t set hard numbers but we look for a couple things. Is the player performing well based on assignment and others of their class? Is the player prepared with proper gems, enchants, talent spec and consumables (and using the provided consumables)? Does the player have their resistance gear(if applicable)? Is the player following assignments (healers on their target, interrupts doing what they need to do, the right sheeps going out)? Is the player consistently dying to void zones for no good reason? Is the person looting / herbing / mining etc instead of doing what they are supposed to be doing (ex: picking flowers instead of healing the tank)

That’s a rough sketch but you get the idea.
Attendance

This one is a hard number. We require that those of the raider rank attend 75% of the main raids (we only count our 25 man raids since for us that’s the focus) if you are not going to be able to make an official raid we expect you to give us notice so we can prepare. We understand that life happens and well, real life is more important then the game. We just ask that our raiders give us notification so we can bring in a replacement and keep the raid going for those that are on.

We also require that raiders be at the instance at the time of raid invites. This is not too much to ask, log out at the instance the night before if you have to. We don’t want to keep an entire raid waiting because one or two people are horsing around in Dalaran, or are always waiting for a Warlock to summon them.

Attitude

This one’s a bit of a wild card for some people, but the basics of the concept is as follows. Is the player badgering other players? (this includes harassing classes on the same token if they are going to drop or pass the token to the player) Is the person constantly in a sour mood and taking it out on the raid? Is the person ignoring assignments? Is the person acting like they just don’t want to be there? This also includes personal grievances between players. If one player has a problem with another we investigate it.

For this one it’s more the temper tantrum rule. If you’re being pissy, expect to be called on it.

Punitive Measures

So, now that we’ve metered out the 3 categories to go by how does one go about reprimanding offenders? For attendance issues we review the monthly numbers and people below the 75% mark are brought to the attention of the raid officers. If we see that there is sufficient reason for a demotion (ie skipped two weeks of raids for beer blasts) we will demote the person from raider status. We understand that real life happens and of course won’t hold unavoidable events against our raiders.

For performance and attitude we follow the Three Strike Rule. Each time a raider breaks one of the rules they receive a strike. Along with the strike comes a warning, usually handled in whispers during a break in the raid or if its severe enough during the encounter. We try to avoid public defamation on vent (but that doesn’t keep us from screaming to get out of the damned void zones when needed). Attitude problems are dealt with swiftly and on the spot. Informing the raider that they can and will be removed if the behavior continues (and following through with it). There is an officer in every class channel and usually one per group in 25 mans, so we have a good idea when someone is acting up. When a raider reaches three strikes they will receive two treatments. First is a docking of DKP. My guild still uses the DKP system so this is a major check point for most of our raiders. The degree of the docking depends on the severity of the strikes to be decided by the raid officers. Along with that comes the evaluation of the person’s raider status.  The raid officers decide if the person should be demoted.

Personal grievances are set for investigation. Officers will step in and separate the people in question, find out whats happening and determine what needs to be done, if anything.

To be honest we’ve never gotten to the third strike for anyone. DKP docking and removal of rank act as great deterrents and our raiders are generally pretty adult about most things, our officers are pretty proactive as well. We hold clinics and workshops as necessary if a player decides they need help. An officer is almost always on in game and class leaders are always afoot. We are very active as a guild and work together to bring everyone up, as well as weed out anything that might threaten the stability of our raid and guild.

You’ll find most raiding guilds have something like this set up. Ours is probably more lenient then some, but it works for us. We have a pretty long app process so people who make it through generally are good seeds and mesh well with the way we do things, so disciplining raiders doesn’t come up very often.

So how about you? How does your guild handle your raider? Do you Handle them at all? How do you handle personal grievances among guildies/raiders?

Until next time, Happy Healing

sig1

Image courtesy of Guardian.co.uk