Handling the Guild Dirty Work

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“Nothing so conclusively proves a man’s ability to lead others as what he does from day to day to lead himself.”

– Thomas J. Watson

And I don’t mean scrubbing the toilets.

As leaders, we have an obligation to the players within our guilds. Whenever a boss comes up where something needs to dispelled, I’m the first person to volunteer for it. Not necessarily because I want to, but to show that I can and am willing. The mantle of being an officer comes with a set of unique responsibilities. In order to have the right to ask people to do something, you must be willing to do it yourself.

This is why my raid leader is the first in line when he needs to eat a debuff, maintain constant crowd control or take care of some other craptacular job that no other player really wants to do.

  • Gong banging in Atramedes? He’s always there.
  • Dispelling Blackouts? Sure, I’ll take care of it.

So whether you are a class officer, a role officer or otherwise, it doesn’t hurt to show the troops that you still have it. Because if you keep hiding behind lame excuses and continue giving players assignments you’re unwilling to do, no one’s going to take you seriously anymore. In pickup raids where I’m raiding on my Shaman, I’ll volunteer to tackle any interrupts or purges that need to be done.

To be fair, that’s the only thing I’m really good for on an encounter like the Omnitron Defense System anyway.

Bob Sutton, author of Good Boss, Bad Boss, states that, “Being in a position of leadership is the most reliable way to become oblivious and emotionally insensitive. Fight this by remembering that you’re under a spotlight. You’ll be watched closely by the people you lead – even more so than how you’re observing them.”

Even though you’re an officer, by the nature of your position, you are placed on a much higher pedestal when compared to everyone else in the raid.

Let’s move on to another aspect of dirty work. Let’s go through the not-so-cool responsibilities that officers need to do.

Do not avoid the dirty work

A quality officer must do things that will upset players. As the guild leader, I have to reprimand, gkick and talk to players who need improvement. The last bit is a bit tricky because I don’t have enough knowledge of a class to offer effective feedback. This is where I need my officers to come in play and assist me in supplying that feedback. None of those are responsibilities we need to shoulder alone. Reprimands and giving critical feedback can be a difficult thing to do. If you can’t handle that aspect of it, you might not be the right guy for the job.

Alternatively, grab a guy willing to do the dirty work. I recommend hunters.

In that same book by Sutton, he quotes a study that “Bosses of the most productive work groups confronted problems directly and quickly, issued more warnings and formal punishments, and promptly fired employees when warnings failed.”

Translating that into guilds, productive raid raid groups address any internal problems head on within a reasonable time frame. Denial doesn’t help anyone. You can talk the smack you want, but you better have the guts to confront players as well. Bad officers continue to conjure up some kind of excuse in order to put off what needs to be done. An example would be like me saying I can’t cast Dispel because I don’t have the mana to do it. I’ll be the first to admit that I’m not the best bad cop type of personality. It’s not in my nature. However, I am driven by own desire to excel and succeed in what I do. If it’s a necessity, it needs to be done.

The first thing I’ll do is delegate it. The next thing I do is set an internal deadline for myself where if an officer doesn’t pull off the reprimand, I’ll take care of it personally.

Actually now that I think about it, setting deadlines tends to help in most aspects of life.

Heck, take the extra step and tell someone what deadline you’re setting and what it’s for.

Implementing the two man (or person) rule

I love he said, she said arguments.

It’s difficult to determine and sift through what’s true and what isn’t. Because of recent incidences, I’ve implemented the two person policy. When any type of feedback, reprimand or anything along those lines are being given, there needs to be another officer in the channel with them. They don’t have to be the same class or role. They just need to be players who the GM trusts and who are able to keep each other in check.

No whispers or tells either. Don’t underestimate the importance of tone. Sure there;s no facial contact unless you’re using a webcam. But listening to the tone of someone else is the next best thing you can do to subtly improve communication.

This was an oversight on my part, but I hope this is a step in the right direction.

Quick Guide to Dirty Work

  • No problem is just going to go away. So don’t delay too long in making the hard decisions.
  • Make the hard decisions to the best of your ability. You’re going to screw them up, but it’ll be a learning experience. If you can’t do it, delegate someone who is willing.
  • Tell players why this is necessary. Example:
    • “The stuff you’re saying in raids, whether you realize it or not, is having a negative impact on our morale.”
    • “You’re not nailing those interrupts. Looking at the same fight for the past 3 weeks, your interrupt success rate is 50%. If there’s something stopping you from doing your job, tell me. Otherwise, I’m going to have to pick up another Rogue”.
  • You do not humiliate, belittle, or bad-mouth people if they’re the ones that are under fire. Of course, you’re free to poke fun at the guy who’s at the top of the meters or if he’s the GM, apparently.
  • Don’t lie to your raid. It kills your own reputation.
  • If you’re not able to do say what needs to be said the correct way, don’t do it until you figure out the best approach.
  • Set an example to the rest of the team. Show them you can compete on meters. Show them you can dispel, purge and interrupt like the best of them.

I’m still learning this stuff. I also need to begin applying these principles.

Thinking about starting your own guild?

Tough Call: When to Recruit

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The answer is TODAY. 

(Actually, “yesterday” would have been a better answer, but I’m sure you had a good reason to take yesterday off.  “Today” is also an acceptable answer if you have a sizable nerd-crush on Ann Curry…not that I do or anything…)

As a raid officer, at some point it will come to you to bolster your ranks.  The first step to doing this right is to properly assess what you need and when you need it.  Even if you’re accomplishing all your goals currently, you need to plan for the next round.
As I see it, there are two schools of recruiting:

  1. Gap-Prevention Recruiting
  2. Roster-Improvement Recruiting

Gap-Prevention Recruiting

A wise boss of mine once taught me, “If you don’t have a Plan B, you don’t have a Plan.”. 

This means, of course, that:

  1. Things will go wrong, and
  2. Rarely will they go wrong when it’s convenient to you. 

In raiding, this most frequently means a loss, or temporary depletion, of players.  I’d wager that we’ve all been there at one night or another. 
For me, this used to happen at least once a month during Naxx.  I’d log in, and people who had signed up for raid ended up not being online.  It was Naxx, we ALL were burned out before Ulduar came out, so I can understand the lack of motivation, but I still had the job of fielding a viable raid for everyone who wanted to get the job done.  From those times spent using Trade Chat to fill out a raid, I learned a valuable lesson:

Recruit BEFORE you have a spot you need to fill

Since everyone is already reading Thespius’s Raiding 101 column, I know we don’t have to go over the pros and cons of having back-ups/part-timers.  They’re good; keep them around, be honest with them, and keep them satisfied. 

But what about scenarios where a back-up/part-timer just won’t do?  What about when your main tank has a baby, your invincible priest healer has to start taking night classes, or any of the other myriad reasons people can no longer raid?  Fact is, these situations can leave you in the lurch is you’re not prepared for them.  THAT is why a smart officer will never close recruiting, and will most certainly always look to improve their roster.

Consider this:  A business wouldn’t tolerate an inconsistent supplier, they would immediately find a supplier selling an identical product who can assure them of on-time delivery.  I’m pretty sure this is Fed-Ex’s bread-and-butter, actually.  The same should be true of your raid.  You may love the players you raid with.  I know I’m rather fond of a number of the people I’ve played with over the years.  That said, if one of them had to take off, stop playing, or just became overall unreliable, I would owe it to myself and the rest of the team to take actions to ensure the raid continued.  After all, the show must go on.\

TLDR Version: 

Have a plan in mind for who will take over your vital positions if someone has to depart/goes AWOL. 

Don’t turn away potential recruits just because you’re “full” today.  See what options you can provide them before you burn that bridge.

Roster-Improvement Recruiting

Parental Advisory: When I say “Roster-Improvement Recruiting”, I’m talking about doing what it takes (within your own best judgement) to see content and down some end bosses before they become passe.  This is the one that’s going to fill my inbox with hate mail, but it has to be said:

Not everyone you raid with today will be ready when your group wants/needs to move to the next level.

I would never call the environment I raid in hard-core, bleeding-edge, or anything like that.  What I would say is that we’re a results-driven team.  If you can do your job and do it well, and aren’t a complete dick, we’ll be glad to count you among our ranks.  Everyone competes for their spot and everyone has that much more faith in their team-mates because they know that every spot has been earned.

A team like this never “stops” recruiting.  There will certainly be times when you have a solid group and may not have a lot of NEED to recruit, but you should never flat-out deny someone on the basis that they would have to take a spot from someone you already have.

Example:  Let’s say you’re openly recruiting for a healer as gap-prevention recruiting, when along comes a deathknight asking about joining.  (Isn’t it always a DK when you don’t need DPS?) Assuming they are some-what as progressed as your current line-up, and understand that it’s a competitive environment they’re looking to join, take a moment to consider the opportunity in front of you.  Instead of turning them away, point them towards the logs for your current members and if they can beat that, encourage them to apply.

In an environment like this, a recruit should never be seen as a threat.  Your existing members should see recruits as a chance to improve the raid team in one way or another.

True Story: I intentionally recruit other priests to help push me and keep me competitive.  I know I can handle my assignments, but competition teaches me I can always do it better.  Also, the priest who comes in ready to beat me at my own game is surely a formidable ally to have.

Whether you establish rules that spur further recruitment, or simply keep a high profile for your guild and get applications that way, the key is to always ask yourself “will this player help us get through the next step”. 

Crossing the Finish Line

In the end, I say you should think of your raid team as a racecar.
A racecar can’t go anywhere without all four wheels.  That’s gap-prevention recruiting.
A racecar will go faster with performance parts.  That’s roster-improvement recruiting.
Now go finish the race.

When should you change your raid strategy?

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I have been reading numerous posts lately about how to pick a strategy for an upcoming boss fight and even more discussion about how to go about tailoring a strategy to your particular group. While I have read many good suggestions and valuable tips, I still think I disagree with the the basic premise of “choosing which strategy is best for your group.” The portion related to tailoring your approach based on your specific group is good, but the vast majority of the time, boss fights have one basic strategy that they were intended to be completed with.  Everything else is a modification of the basic strategy. Each decision to make additional modifications should be for a specific and, more importantly, *intentional* reason.

Here are the basic reasons for modifying a boss strategy. Whether it be during the research stage, during an actual raid, or after a full night of raiding, once you get some logs, a little perspective will help with the decision making process.

Wait! I can think of examples of multiple strategies used for bosses!

No, I actually put a fair amount of consideration into that statement.  For the most part, all WoW raid bosses have one basic approach/strategy that everyone used to defeat them.  That being said, almost every group that originally “progressed” through the boss fight made certain modifications to this basic strategy in order to adopt it to the particulars of their own group and situation. Generally though, each boss encounter has a single strategy/approach that is dictated by the mechanics of the encounter. Far too often I see people confusing two different modifications to the one basic strategy as somehow being completely separate from each other.  Understanding where something comes from is an essential step in the road to gaining mastery over it.

For example: in the Yogg Saron fight, the basic strategy required to complete the encounter is to kill sarah by blowing up adds next to her, then you send people through the portals to damage the brain, finally you kill Yogg himself all while dealing with the various adds/abilities/”bad stuff.” Whether you tank the adds in phase1 in the center of the room next to Sarah, or tank them by the door and then kite them into the center is a difference in tactics, the strategy is the same. Who you send into the portals during phase 2 is a question of assignments, the fact of the matter is though, in order to get to phase3, you send some people into the portals and they have to damage the brain to push through the phase while everyone else does stuff to stay alive.  In phase 3 you can tank the adds over here, over there, all grouped up or separated out, the individual assignments and tactics used will vary from group to group and depend on a number of factors but the basic strategy used to complete the fight is always going to be the same.

Reasons for modifying your strategy

You overgear or “out-awesome” one or more of the basic mechanics of the fight.

I’m not going to spend much time on this one although I think it is the most prevalent reason for differences in strategies being discussed. 10 man Sartharion 3D is a great example of this as is Yogg+0. Both are highly technical fights with what were some very unforgivable mechanics when they were “current content.” With access to greater gear and higher performance numbers from your average raider, it became possible to ignore the majority of these encounters core mechanics and opened up access to “new strategies” (and again, I am arguing that it is the same basic strategy to kill the boss, you are just choosing to ignore/skip a portion of it)  It is important to be aware however if you have chosen to ignore one of the basic mechanics of the encounter.  This can often be especially important when you get to the point of switching the encounter to hard mode or try and work on one of the raid achievements.  If you have only learned how to do the fight using some kind of short cut or something that ignores a basic mechanic, then forcing yourselves to relearn the fight is often times a tough sell for the raid leader and a frustrating experience for your raiders.  My advice is to learn to do it “right” the first time through.

You are missing some sort of raid utility buff/skill integral to the fight.

A lot of fights require something to be purged, dispelled, stunned, interrupted, etc… Especially when you are doing 10man raiding, it isn’t impossible that you will find yourself without one of these things while standing in front of a boss who “requires” that skill. Thankfully Blizzard is aware of this possibility and usually provide some method to address the issue.  For one, they have spread around all of the basic raid utility skills so that the likelihood of finding yourself in this position has gotten MUCH less likely.  In the past, they have usually toned down the adverse effects of the ability in case you don’t have the ability to purge/interrupt/cleanse each one.

One example of this for us in ICC were the occasions we found ourselves in front of Saurfang with 3 melee and no hunter to distracting shot kite one of the adds.  We have done this fight with just about every composition of range and melee possible at this point, and our raiders have pulled all of them off without any more struggle than we were having at the time with “optimal” setups.  Another example is when we were progressing through Naxx 25 and reached Instructor Razuvious without any priests in the raid, sorting out how to do that was an adventure all in itself.

The plan isn’t working

You outlined the plan on the guild forums ahead of time, you gave a brief synopsis over vent before you started, why isn’t the boss dead yet? Being able to accurately articulate the answer to “why isn’t this working” is a critical step that a surprising number of people get wrong in my experience. Here are some questions to ask yourself when trying to figure out the answer to this question:

How many times have you attempted the fight already this raid using this plan? If the answer is less than ~15-20, then unless you either clearly misunderstood some mechanic during your research, you probably need to collect more data.  Unless you feel that everyone in the raid is executing the plan exactly the way they were asked, keep trying.

At what point in the fight did the group diverge from “the plan?” Was it a milestone you failed to meet?  Unless everything went exactly as it was supposed to and your dps are putting out the same numbers they always do, you probably just need to let everyone work out their own kinks with some more practice.  Depending on the type of milestone involved, possibly consider things like switching between 2 and 3 healers.

Are people dying? Every raid leader should have some sort of death tracking addon installed so you can easily review what caused people to die and what happened to them in the ~15 seconds prior to death.

  • Tank death: did they use their defensive cooldowns appropriately? Were they where they were supposed to be? How much healing did they receive during their last ~10 seconds alive? If the healing received looks low, all appropriate cooldowns were used, and they were not out of healing range for some reason, it might be a “healing issue.”

If the healers weren’t healing the tanks, then what were they doing?

Were they all moving or unable to heal for some reason, maybe the positioning needs to be changed.

Were they healing someone else/themselves? Then those people need to get better at avoiding damage and your healers need to either have better healing assignments or different healing priorities.  This is one of the biggest mistakes I see raid leaders make in blaming the healers for people dying when in reality it is the healers being forced into a no-win decision in to try and compensate for other people’s mistakes. Find out why they weren’t keeping the tank alive.

  • Healer death: were they standing somewhere they weren’t supposed to be? Did someone fail to taunt/CC an add that killed the healer?  …there shouldn’t really be any other reason for the healer to have ever died.  Keeping themselves alive, followed closely by keeping the tank/their assignment alive is every healers only real responsibility in most fights.
  • DPS death: Were they standing where they weren’t supposed to be?  Did they pull aggro on something they weren’t supposed to?  If they weren’t killed via a one-shot, how much healing did they receive before they died?

If you can’t figure out why your plan is failing and the boss isn’t dying, then your biggest problem isn’t with the plan you are using. Thankfully there are a wealth of resources available to you as a raid leader and a truly amazing number of members in the various raid leading communities that are just waiting to help you figure it all out. All you have to do to find help is be able to do is follow two simple steps:

  1. Generate a combat log during your raid and upload it to one of the available *free* services that will parse the information into a useful format.  My personal preference is World of Logs.
  2. Ask someone for help.  Everyone starts out as a newbie at some point, none of us are born with the ability to play wow or lead raiders.  Some of us still remember what it was like starting out and we are more than happy to offer help.  Being able to provide a log of the your raid attempting the encounter in question will allow FAAARRR more useful feedback then trying to communicate all of the details through any other method.

Have you ever had a boss kill which came from a simple, yet overlooked strategy modification?

Matticast Episode 8: Patch 4.0.6 and Listener E-mails

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Welcome to Episode 8 of The Matticast. This week Matt, Kat, Brian, and special guest Veronica from Ask Mr Robot discuss:

– How Patch 4.0.6 effects healers

– Listener e-mails about raid issues, gearing, and judging tank performance.

Don’t forget you can send us your questions or topic, and be sure to checkout and participate in the listener topic every Wednesday.

Subscribe to the show: iTunes | RSS

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Weighing in on the Purification buff and future cooldowns

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Shaman healing has been a bit… rough for most people. Our numbers haven’t been much in the way of competition compared to holy priests, holy paladins and now disc priests along side druids. We’ve got a lot of tools, but were lacking some necessary power when compared to other classes. As I’ve proven you can post good numbers and be competitive in certain environments, but it’s a lot of hard work and takes a lot of coordination. The devs over at Blizzard have definitely noticed this and have issued a response.

Shaman

We are also applying a hot-fix for Purification for the Restoration shaman passive from 10% to 25%. We think that shaman healing per second is not as competitive with other healers and while we hoped to bring down Holy priest and Holy paladins (in particular) in 4.0.6, which we did, shaman still appear to be behind. In this case, it is simply easier to buff Restoration shaman rather than nerf everyone else or re-balance the encounters.

In Addition – Restoration Druids and Restoration Shaman

We agree with the sentiment among some players that Restoration druids and Restoration shaman are lacking in the healing cooldown department. The shaman buff and Power Word: Shield adjustment above should bring all healers reasonably close in terms of throughput. The decision on who to bring then might end up being dictated by the strong cooldowns offered by paladins or priests. This isn’t the kind of thing we can address via a hot-fix, but it is something we are looking at for the next major content patch.

As always, we appreciate your continued constructive feedback and will do our best to keep you informed of ongoing developments.

First off all, the buff to purification is more than I could have hoped for. Some napkin math shows that the 15% increase, pushing it to 25% will give us a large and much needed throughput boost. This boost, if my math is right, will make us competitive with those pesky priests and paladins. While shaman everywhere (including myself) are rejoicing at this change which will be implemented in a HOT FIX (that’s right folks we really don’t have to wait for a content update for this), this isn’t the best of the news.

So if you’ve been reading anything I’ve written for the last year, you know that I’ve had this sort of strange addiction to a spell that went away back in the days of early Wrath beta, Spirit Link. The devs talked about bringing it back for Cataclysm, but sadly it was was scrapped, and I shed a long and lonely tear for the death of my beloved. That however did not keep me from bringing up almost a year ago that we quite possibly needed a defensive cooldown. It would seem that this time around, Blizzard agrees. They’ve already stated that they are looking for this in the next major content patch. To me this seems to smack of the fact that it is likely we will actually get that cooldown. So, on the off chance that Blizzard reads this, I’d like to offer once again some ideas on how to make it work.

First of all, Riptide should likely be removed as a talent. Every, single, restoration shaman takes the talent. With it being that, well for lack of  a better word here, required shouldn’t it be made a base-line bonus for choosing restoration? At least two of the three other healing classes have similar spells as baseline spells, so why should ours require the use of a talent point? I suggest making the new top tier resto talent a cooldown. Here’s some ideas on that

Spirit Link

20% of base mana 40 yd range

3 min cooldown

The shaman calls upon the spirits of their ancestors to watch over their companions and help ease their burdens and suffering

30% of all damage taken by party members within 40 yards is redirected to the Shaman (up to a maximum of 50% of the Shaman’s health times the number of party members).  Damage which reduces the Shaman below 20% health will break the effect.  Lasts 15 sec.

I still really like this idea. It’s like a hand of sacrifice, and it plays to the whole idiom of shaman being about the group healing, and in this case group mitigation. Big cooldown, big cost.

Ancestral Guidance

8% of base mana 40 yard range

3 min cooldown

Calls upon the spirits of the targets ancestors  to watch over and guide the friendly target. The guardian increases the healing received by the target by 30%, and also prevents the target from dying by sacrificing itself. This sacrifice terminates the effect but heals the target of 50% of their maximum health. Lasts 10 sec.

Very similar to Guardian Spirit, but again right up the shaman’s alley. Think about it, shaman are the spiritual stewards of their communities. Often communing with the deceased for guidance, luck, a good harvest or safety. In the real world, in times of war there are accounts of shaman calling forth the spirits of their ancestors to inhabit their body for a short time, giving their actions and abilities that supernatural edge that only the departed could grant. They could also bestow this gift upon others. So this could fit as well.

Embrace of the Earth

10% of base mana 40 yd range

3 min cooldown

The shaman calls forth the spirits of the earth to imbue the target with a supernatural resilience, reducing all damage taken by 50% for 8 sec.

This one is a lot like Pain Supression, slightly elevated mana cost, slightly more damage reduction, without the threat reduction. It fits with our lore, calls forth the element of earth which is traditionally the element we call on for survival.

Aegis of the Tempest

15% of base mana 40 yd range

3 min cooldown

The shaman summons the spirits of the very air to protect a friendly target in the form of circling cyclones. Increases dodge rate by 80% and reduces incoming damage by 50% for 10 seconds.

Air is the one element that is wildly under represented in our arsenal. We get Wind Shear, and a few air totems but that’s really it. This cooldown could be a great way to work that into the game for us. A cooldown that allows us to use the air to protect the tank, seems pretty fitting. I’m thinking something like a deterrence for the tank we can pop on them would work pretty well, just can’t make it a 100%.

Now, these aren’t perfect. Not by any means really, but it’s a start. I actually have a notebook full of ideas. I mean, it’s no surprise I’m addicted to shaman in and out of game, so I’ve been jotting down ideas for well over 2 years now.

So while I’m excited at the idea of getting a cooldown and my mind is all aflutter with ideas, I’m curious as to what you would want for a cooldown. What type of cooldown would you like? damage reduction? instant save from death?