Stop Saying Sorry: It’s Not Helping the Party

We’ve all been there: You’re in the middle of a raid or dungeon in World of Warcraft, and someone makes a mistake. Maybe that mage pulled too many mobs, or goofed an interrupt. Whatever the reason, the immediate response from many players is to apologize, then explain what happened.

But is that really the best approach?

The problem with apologizing is that it can waste valuable time and tie up Discord communication. Instead of focusing on salvaging the pull, players spend time reassuring the person who made the mistake that it’s okay. I understand the desire to be considerate of others, but in the fast-paced world of dungeons, every second counts. I’ve run dungeons and raids with players who felt it necessary to say apologies, then follow up with a play-by-play of exactly what happened that led to the current situation.

Listen, I know you’re sorry but there are 7 bolstered, angry trash mobs about to beat the crap out of our tank. Let’s skip the explanation and help save the pull. While you’re on the floor trying to explain yourself, I’m mentally running through my checklist of how to react.

  • Guardian Spirit on tank? Check.
  • Psychic Scream to buy time? Check.
  • Priest Roots and tell tank to kite mobs away? Check.
  • Instruct the DPS Warrior named Zugzug to stop zug zugging long enough to hit Rallying Cry and get ourselves temporary health? Check.
  • Fervently request Druid to take a few steps away from Volcanic to fire off a Battle Res? Check.

But none of this can happen while you’re rapidly apologizing and I can’t butt in to get a word in!

So, what can you do instead of apologizing? Here are a few alternatives to consider:

  1. Acknowledge the mistake
  2. Offer a solution
  3. Provide important information earlier

Let’s take a closer look.

Acknowledge the Mistake

When someone makes a mistake, it’s natural to want to apologize. But, apologizing can give the impression that you’ve done something wrong intentionally when the reality is most mistakes are unintentional. Try acknowledging the error without taking the blame, then saying what’s about to happen. For example, you could say something like, “Oops, I goofed. Extra pull coming.” Remember what Brad Pitt told Matt Damon.

Don’t use seven words when four will do.

Offer a Solution or Suggestion

In addition to acknowledging the error, it’s beneficial to offer a solution for how to move forward. For example, if someone whiffs an interrupt, you could suggest a strategy for how to handle them. This not only shows that you’re engaged in the group’s success, but it keeps the focus on salvaging the pull attempt rather than dwelling on the mistake.

In Azure Vault, if you’re sitting and watching for Waking Bane, you should mention that you can’t get Ice Bindings and pray someone else in the group can interrupt that cast instead.

Provide Important Information

Finally, you can also provide information that may be helpful for the group ahead of time. For example, if you notice a specific mob that has a particular ability, you could alert the group to this and suggest an approach for dealing with it. This kind of information-sharing not only helps the group to succeed, but it also alerts them on what to expect.

In Court of Stars, I habitually inform my group when we get to Gerenth the Vile that I can handle the first four Hypnosis Bats with a Chastise, a Psychic Scream, a Quaking Palm, then another Chastise. Anything after that needs a stun.

Once the group has recovered, if you feel the need to justify and explain what went wrong, feel free to go ahead. At higher key levels though, it’s often quite obvious as experienced players can recognize what happened or caused the error in play.

Although apologizing after a critical mistake is a natural response, it’s not always the most effective. Acknowledge the error, with a solution or suggestion. By doing so, you can help to keep the group concentrated and save the pull attempt quickly and efficiently.

Which MoP Heroics Should you Run?

The heroics at level 90 won’t be as punishing as the initial heroics for Cataclysm or Burning Crusade. In fact, they’re designed to be the rough equivilent of normal mode instances right now in Cataclysm.

Now if you’re anything like me, you’re looking for the fastest way to ready your character for raiding. The first option is to power up your professions or buy crafted gear. Second would be to grind out as much reputations with the various factions and purchase rewards that way. The last tried and true method would be to run heroics.

For us priests, Gate of the Setting Sun has potentially 7 drops that you can use. Some of the items may not have spirit, but you can reforge into it as necessary. Siege of Niu Zao Temple has 6 items that will provide any upgrades over quest greens and blues.

Shaman healers will want to try their luck in Scholomance and Temple of the Jade Serpent. The temple has 7 items (although 1 of them has a really low drop rate as it’s an epic weapon) whereas Scholomance has 6.

Pickings for druid and monk healers are slim. Temple of the Jade Serpent has the most leather drops followed by Siege of Niuzao and Shado-Pan Monastary.

Paladin healing plate just seems to be all over the place. Avoid Scarlet Halls and Temple of the Jade Serpent if you’re looking for purely plate armor drops. Stormstout Brewery’s your best bet if you’re looking to get the most chances on gear.

Each dungeon has a notable quest or two attached to it. While they’re not the greatest rewards, it’s a good way to replace that marginal green item you’ve been using since level 87.

Below I’ve compiled and organized a list with relevant healing gear drops from heroics. It’s divided up by armor and item type. Enjoy!

T = Trinket
W = Weapon
R = Ring
O = Off-hand
C = Cloak
N = Neck

Gate of the Setting Sun

 

Cloth Leather Mail Plate Other
Saboteur Kip’tilak Fallout-Filtering Hood
Striker Ga’dok Bomber’s Precision Gloves Airstream Treads
Commander Ri’mok Leggings of the Frenzy R: Viscous Ring
Raigonn 1: Frenzyswarm Bracers
2: Shoulders of Engulfing Winds
Swarmbringer Chestguard W: Carapace Breaker
O: Shield of the Protectorate

 

Quest: That’s a Big Bug!
Reward: Cloak of Collective Thought

 

Mogu’shan Palace

 

Cloth Leather Mail Plate Other
Trial of the King Hurricane Belt
Gekkan Hexxer’s Lethargic Gloves Glinktrok Sollerets C: Cloak of Cleansing Flame
Xin the Weaponmaster 1: Regal Silk Shoulderpads
2: Soulbinder Treads
Mind’s Eye Breastplate W: Firescribe Dagger
N: Mindcapture Pendant

 

Quest: A New Lesson for the Master
Reward (All 430): Watchful Dreamer’s Trousers, Dreamer’s Vigil Leggings, Leggings of Clever Entrapment, Legplates of the Scattered Tribes,

Quest: Relic of the Four Kings
Reward (All 430): Cuffs of the Endless Shadow, Bindings of Impeccable Strategy, Armbands of the Reawakened, Lost Heritage Bracers, Bracers of Inner Knowledge

 

Scarlet Halls

 

Cloth Leather Mail Plate Other
Houndmaster Braun R: Beastbinder Ring
Armsmaster Harlan
Flameweaver Koegler Vellum-Ripper Gloves Bradbury’s Entropic Legguards W: Melted Hypnotic Blade
R: Vithrak, Gaze of the Deadman
N: Temperature-Sensing Necklace

Scarlet Monastary

 

Cloth Leather Mail Plate Other
Thalnos the Soulrender Forgotten Bloodmage Mantle
Brother Korloff
High Inquisitor Whitemane 1: Leggings of Hallowed Fire
2: Whitemane’s Embroidered Chapeau
Incarnadine Scarlet Spaulders Crown of Holy Flame W: Greatstaff of Righteousness
R: Triune Signet

Scholomance

 

Cloth Leather Mail Plate Other
Instructor Chillheart Shadow Puppet Bracers
Jandice Barov O: Metanoia Shield
Rattlegore Rattling Gloves W: Necromantic Wand
Lilian Voss Leggings of Unleashed Anguish Shivbreaker Vest
Darkmaster Gandling Gloves of Explosive Pain Shoulderguards of Painful Lessons T: Price of Progress

 

Quest: An End to the Suffering
Rewards (All 440): Patchwork Flesh Armor, Coldforge Carapace, Ghoulskin Vestments, Darkmaster’s Spare Robe

Shadow-Pan Monastary

 

Cloth Leather Mail Plate Other
Gu Cloudstrike Star Summoned Bracers Leggings of the Charging Soul
Master Snowdrift Quivering Heart Girdle
Sha of Violence Gloves of Enraged Slaughter N: Necklace of Disorientation
Taran Zhu Robes of Fevered Dreams Darkbinder Leggings Blastwalker Footguards Mindbender Plate Gloves R: Ring of Malice

Siege of Niuzao Temple

 

Cloth Leather Mail Plate Other
Vizier Jin’bak Hood of Viridian Residue Girdle of Soothing Detonation
Commander Vo’jak Bombardment Bracers Chestwrap of Arcing Flame
General Pa’valak Breezebinder Handwraps Siegeworn Bracers T: Vial of Ichorous Blood
Wing Leader Ner’onok 1: Breezeswept Hood
2: Whisperwind Spaulders
1: Belt of Totemic Binding
2: Airbender Sandals
W: Gustwalker Staff

 

Quest: Take Down the Wing Leader
Reward: Hardened Resin Pendant (Neck) or Mantid Eye Amulet (Neck)

 

Stormstout Brewery

 

Cloth Leather Mail Plate Other
Ook-Ook Bracers of Displaced Air Barreldodger Boots T: Empty Fruit Barrel
Hoptallus C: Cloak of Hidden Flasks
O: Bottle of Potent Potables
Yan-Zhu the Uncasked Fermenting Belt Uncasked Chestguard Sudsy Legplates R: Alemental Seal

Temple of the Jade Serpent

 

Cloth Leather Mail Plate Other
Wise Mari Treads of Corrupted Water Waterburst Helm
Lorewalker Stonestep Leggings of Whispered Dreams Sunheart Waistband
Liu Flameheart Flameheart Sandals C: Cape of Entanglement
Sha of Doubt Paralyzing Gloves Chestguard of Despair Neverdare Shoulders W: Je’lyu, Spirit of the Serpent
N: Mindbreaker Pendant
W: Staff of Trembling Will

No Attunements: It’s a Good Thing

Remember Burning Crusade? It was WoW’s first expansion. Whole new continent to explore. We were able  to challenge Illidan for supremacy of Outland. Heroics were introduced for the first time. Content was difficult and everyone was going through it at a manageable pace. Progression felt like progression because it seemed like stuff would take forever to do and you had to wait for everyone else to catch up.

We’re not talking a simple BRD run to get attuned for Molten Core, either. We’re talking full fledged chains and reputation requirements.

Seriously, the only real “fun” aspect of the system was that you could lord it over other people who couldn’t do it. I’m ashamed to admit it, but I used to be one of those people.

“Oh what’s that? You can’t get into Serpentshrine? Sorry to hear that man, I gotta go raid it right now.”

I wasn’t proud of who I was then. But I was young, I didn’t know better, and it felt like a status thing to me. I could get into this one instance that only a select few people could get into. Tempest Keep was like the prefect’s bathroom of Hogwarts that only the best and hardest working could get into. It was another way to measure and compare your character’s “worth” against others.

Look at this diagram below (Can click to expand).

830px-WoWRaids

Look at what a mess the entire Burning Crusade tier was.

You had to get keys and hit revered with certain factions just to hit different raids. The benefit attunements came with is that the players who went through the entire gauntlet were well trained at the end. They put in the hours, the wipes, and were well equipped to handle the raids. The attunement process took them through so many instance runs that they had to inevitably gear up through drops or valor that by the time they finished, their character could survive and contribute to the raid.

Not a bad raiding initiation and training process.

Pre-nerf Shattered Halls.

Pre-nerf Shadow Labyrinth.

I’m hoping challenge modes return or exceed that level of difficulty.

Actually, I will grant that there is one thing I liked about the way everything was laid out. Progression was clearly laid out. There wasn’t a recommended path or anything, but you clearly knew based on the quests received what you had to do in order to get to the end. Cataclysm was a little more open ended at max level. Call it a hunch, but when given too many options or choices, I suspect people might freeze up and not where to go. I believe it’s called Decision paralysis. Does it apply? Maybe. So much selection and not knowing where to go.

I’m hoping Mists will have some signposts that offer some insight on where you should go first.

With the first raiding tier of Wrath, you could waltz into Obsidian Sanctum then onwards to Naxx. But only after taking Sapphiron’s key could you assault Malygos in the Eye of Eternity.

So bottom lining this, I’m not in a rush to see Attunements return. But I’m not opposed if a minor gating mechanism was in place for select bosses. The way Algalon’s was setup or Sinestra is one way you can place a pseudo-attunement in place. In addition, I was internally debating with myself the idea of either select guild attunements or account based attunements. Not sure what conditions or settings would have to be in order to pull it off, but it’s something in the back of my mind.

Making Dungeons Fun Again

notank

Want to know a secret? There’s a simple way to make WoW more fun.

Last night I had more fun in a random dungeon than I have for a long time. I was in Stockades, of all places. A Stockades run is usually a pedestrian half hour filled with enemies which aren’t challenging but have vaguely annoying abilities and no loot to make up for it.

The dungeon didn’t magically morph into a Lernean Hydra spitting epics at us. What changed was the group. The tank suddenly left. We were left with a lowish level party of three mages and a priest healer. We also had prison cells full of bad guys cracking their knuckles and asking whether our relatives could stitch this.

We carried on. The three mages had fun using every trick to play mage tennis and help the healer ensure we didn’t become wallpaper paste. The priestie sat there cheerfully swearing as he healed and cackling maniacally every time he physic screamed because he could it saved our clothie hides. Lots of conjured water later we finished the dungeon, all in great spirits.

What does that mean? We don’t need tanks. Nope. Not in 5 man instances.

Right now WoW is based on the ‘holy trinity’ of three roles; tank, healer, DPS. It’s a tradition going back through the MMO and RPG genres. The nay-sayer in me mutters that removing one of the roles would shake the very foundations of the games industry. It wouldn’t; it’s already happening.

The complexity of the roles has been simplified over time. Back in the day groups had to be pristinely organised. Each person performed challenging tasks. Support classes were necessary. Contingency plans were useful if the battle went awry.

It was the case for WoW as much as any other game. It wasn’t long ago tanks alone were juggling single-target tanking on four monsters whilst anxiously watching the one nursing a headache and herding the battle round the confused sheep. Before TBC, I gather, it was more tricky. That type of game play taught players to be creative strategists. It’s in that kind of situation that I met and bonded with my guildmates over hours of wipes and brainstorming.

Things are more straightforward now. More generalised; each of the roles is cut-and-dry in WoW. Tanks are there to hold the monsters’ attention. DPS are there to take them down, usually with little mind of what dies first. Healers are there to keep everyone topped off with heals so huge I’d not be surprised if characters feel like they’ve been dunked in the fountain of youth. Of course, there are fights where there are exceptions – sometimes healers get to top the boss’ health off instead, The roles are plain and appear interdependent.

But the roles don’t need each other to function. Last night my group’s DPS did its job – to deal damage – perfectly fine without a tank regulating us. We just had to be a bit more creative, versatile, and able to think on our feet. These are qualities which haven’t really been challenged in Wrath’s standard system but I’d go as far to say that the creative strategist in me opened one drowsy eye while my mana’ed out mage watched the cooldown on frost nova with her robed back to the wall.

Dare I say it, we also had to work as a team, rather than just have the tank glue everything to himself and everyone else sedately press the usual buttons to floor the next pack. We functioned much better as a social group. Usually the members of a group each have a set task and if something untoward – or just unexpected – happens it’s easy for a group of strangers to feel justified in laying blame on a person who failed or made a mistake with their individual task.

Last night, without a tank and with the group’s tasks shared equally, the potential for blame was removed. Everyone could contribute to everything. Even the healing! Us mages didn’t just sit in the fire expecting the healer to keep us all, four clothies, up AoEing 10 mobs at once. I don’t know if any of us would do that under the standard roles but with that jot of creativity and freedom allowed to us, we did what we could to help tank and heal. And when we did wipe? We all laughed and congratulated each other on a good fight.

So there we go. The roles already look a whole lot different to how they did when they were originally conceived in EverQuest or even Breath of Fire. We just need to take the plunge and get rid of one of the canonical roles. Not much to ask, right?

We’re only talking as regards 5 man groups, here, but just think of the ramifications for raids. What would they be? More creative players graduating from instances and more chaos and raids unlike anything we’ve ever known – I wonder if the outcomes would offset one another. I wonder if WoW could even support such a change, or if it would require a whole level playing field.

What do you think – is this a terrible idea which would do irrevocable damage to WoW, or a great one, with modifications?

This is an article by Mimetir, an owl (and resto shaman) of a raid leader on The Venture Co. (EU) You can find my twitter feed here.

Article image originally on flickr, by id-iom.

Bah Humbug! PUGers, Use My Name

Hello, my name’s druid and I’m a PUGger.

That might as well be my name – or yours. We’ve all been privvy to it: “Druid go tank” “warrior u nub pala tank” “priest dead other priest heal”. Addressing someone by their class rather than their character’s name is rude, it’s lazy, and it’s adding to the stagnation in WoW’s pond.

We give our characters names for a reason. It helps us differentiate our character from the millions of other blue-haired and glowy-eyed sacks of muscle. Everyone has a different method for choosing names – I know some people just mash the keyboard until something looks good. For me, choosing a character’s name is an involved process requiring an etymological dictionary, babynames sites and a chunk of time staring at the character creation screen.

A name is part of an identity. In WoW it’s the only thing that we can tailor to be completely unique. It’s more important for some players; for role players names are part of an entire personality. But we all name our characters and I’d bet it’s not just role players who agonize over hitting the Right Name. I do and it’s just because I like to give my lil’uns a starting point, like a header for a clean slate starting at level 1.

It’s disrespectful to not acknowledge the thought and identity we put into naming characters. Yet in WoW I rarely see people use names in social situations where they have no attachment to people. I’m talking about random groups; it’s painfully obvious that anyone inclined to call by class name will do so in a group full of strangers. But why?

Imagine a paladin named Spongebob. He runs 5 to 25 man PUGs and uses character names as little as possible. The first and most obvious reason is that he doesn’t have time to check a name. Things can get hairy in group content; if the death knight is about to become a bubbling heap on the floor it’s reasonable for Spongebob to yell “DK move out of fire”. But if the death knight is in no more imminent danger than getting toasty-warm toes, Spongebob doesn’t really have any excuse not to check and type his name.

Granted, the Death Knight might have a long and well considered name like “Enginescannae”. You know, one that’s a mile long. But that’s where just typing the first few letters of the name works wonders. Just a quick “Hey Takeitjim Engi, fire move!” acknowledges the death knight’s name and communicates clearly.

Ah, communication. That is why using names is practically crucial. If someone needs to do something right the nitwibble now then letting them know using their character name gets that across perfectly. Using a class name can come across as confusing, particularly if it’s spelt wrong – the amount of times I’ve read “durid do X” and thought “which one is durid? can’t see anyone by that nam… oh! Me!” Not to mention the fun to be had by saying “shaman go heal” when there are multiples of that class in the party.

Of course, at the dark, murky heart of the issue is the fact that PUGs mean strangers. Spongebob’ll probably never see the party or raid members again, particularly in 5 mans. He can afford to be lazy; why bother putting the effort in to be social? He might even occasionally look at other players like they’re the local armour repair vendor.

Being with strangers also means there can be what I call a Pecking Order Issue. Chaos can ensue unless boundaries and/or hierarchy are stated and accepted. The tank is traditionally top of the pecking order in 5 mans, but frankly that hierarchy is obselete and most players ignore it. In 10 and 25 man PUGs the hierarchy can be shaky or non-existent if the raid leader isn’t capable of holding things together or setting boundaries.

Now, Spongebob may be a player who needs a Pecking Order; perhaps that’s what he’s used to with his guild or in real life. He may also be a player who likes to be at the top of that Pecking Order and perhaps doesn’t feel he gets to be often enough. Telling the priest to “go heal” removes the priest’s choices in playstyle and identity, lumping them into a faceless group. It also asserts Spoongebob as the authority or arbiter. It’s like saying “oi black haired person go play the violin cos I say so.” Quite often it’s meant as a challenge, and if no-one speaks out against it then it becomes status-quo for the run. Spongebob will take it as freedom to act and talk how he likes – and no-one likes a bully.

I’m not going to spend hours saying that random dungeons or PUGs are a good or bad thing and they’re making the social aspect of the game worse. What I have said, and I stand by like a hairdresser with a maniacal glint and blue hairspray, is that making a statement using names wouldn’t kill us. It might just remove some of the ridiculous schoolyard-like standoffs and get WoW’s social pond flowing freely.

What do you think? Do you get annoyed by class names being used, and if so how do you react? Or do you think it’s fine, perhaps use class names often yourself? Do you think it matters in the name of ettiquette, or do you think it’s just an unimportant habit in a game?

This is an article by Mimetir, an owl (and resto shaman) of a raid leader on The Venture Co. (EU) You can find my twitter feed here.