Tough Call: Are your officers carrying their weight?

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Welcome back for another week of cupcakes and snugly puppies. 

Psych!

We both know we’re not here for that, so let’s get down to business. What follows will be Part 1 of an 18-part epic series.  When I am through, angels will descend from on high and carry the compiled works to the Vatican for safe-keeping.  Ages from now, historians will place this up there with The Illiad, Kafka’s Metamorphosis and Hitchhiker’s Guide. 

Hey, a guy can dream right?

Recently we discussed the important roles and differences between the GM and the Raid Leader.  In a 10-man strict guild, you may be able to get by with only have these two officers and some trusted guildies from whom you can expect honest answers.  However, I find that even 10-mans and almost certainly 25-man raiding guilds run better with multiple officers.

In my experience, and from what I’ve been told by other leaders, there often arises a situation where guilds have officers who seem to be the Deputy of Do Nothing.  (As opposed to my own favorite title: Deputy of Awesome.)  I have found that this unique problem can stem from three sources.

  1. Not a Leader – These are the officers who may be great players, may be long-term guildies, but once they become an officer, they don’t really do much other than give their opinion when prompted by the RL or GM.
  2. Fatigued Leader – They were great officers but are not just phoning it in, and are only around out of a sense of obligation.
  3. No-Confidence Leader – They would do a great job, if they thought they had the back-up and the RAA to do it.  As it stands, they feel that the average member has more say than them and may be tired of the squeaky wheel getting the oil.

The Deputy of Do Nothing is a drain on your raids efficiency and on the potency of your leadership team.  As the Captain of this ship, it’s up to you to diagnose this malaise before it spreads to the rest of the crew.*

(* unless, of course, they have no authority while in raid and everyone knows it.  In which case, carry on.)

Not too long ago, I read an article about someone who’s trying to have a “Guild Without Officers”.  While I don’t agree with this idea, I thought the insights below were especially suitable to this conversation:

“I look back on how it used to be, with too damn many officers, all of whom did very little to actually help the guild, preferring instead to treat officership like some sort of insiders club where they could talk amongst themselves in their little clique. I recall making rules and chivvying and cajoling and beating my head against the brick wall that was getting anyone else to step up and take responsibility for anything.”

How do I spot this before it’s too late?
Part of being the GM includes an unwritten commitment to your members that you will make sure the rest of your leadership team has the responsibility, authority and accountability to handle their respective areas.  Therefore, you MUST make sure that among your GM duties you include your due diligence.  Kick the tires, shake the branches and see what turns up.

  1. Talk to your members.  I’m sure you’re probably running heroics, or BGs or whiling away the hours getting that fishing feast while in Mumble with your teammates/members.
  2. Try to recall the last time you had an in-depth conversation with your officer.
    • Did they prompt the conversation or did you?
    • How many solutions did they present to the problems your team was encountering?
    • How many of those solutions have been implemented?
  3. Review how organized/engaged their part of the team is on your forums. If this is something that is important to you or your guild community, your officers should be on top of it.
  4. Lastly, think of what you would be doing if you were in their position.  Don’t think that just because you don’t play healer, you can’t tell a healing officer what to do.  Management skills are not class-specific, and chances are you were once doing their job.  At minimum, you will come up with some ideas to discuss next time you talk to them. At best you’ll see that there are opportunities that you both can capitalize upon.

How do I prevent this?

The first step in preventing anything, is to clearly state your expectations upfront.  After all, human nature dictates that people will operate to the level that is expected of them, and if you don’t set that bar, you’re asking them to decide how to run your guild.  You and I both know that the reason you promoted someone to a position of authority is because you trust their opinion, intelligence, communication skills and reliability.  So the only thing missing is your guidance/structure to tell them how you want these skills applied.

  • Rule #1: Do NOT promote all your friends.
  • Rule #2: DO promote everyone you can trust in your absence
  • If Rules 1 & 2 overlap, you should either make more friends are trust more people.
  • Clearly define the duties of each officer position
  • Grant them authority to do their job as they see fit. Nobody can do a job well if they think they have to ask permission.
  • Agree upon how often you expect feedback from them. Ex: Post-Raid Debriefings, Weekly Status Reports or End-of-Tier strategy sessions.
  • Make sure their position is easy enough for the rest of your team to understand. You don’t want anyone saying “what does he do again” or “he’s an officer just because he’s friends with XYZ, he doesn’t do anything”.  
  • Make sure they are NOT the type of person who settles for just doing their job description.  Good leaders appreciate new talent and new ideas.  Encourage those people who could probably do your job.  They will keep you fresh and your team will benefit.
  • Let them know that it’s acceptable to come to you for help BEFORE a fail.  
  • Establish a routine or set reminders for yourself to remember to review these steps and refine them where needed.

Next week we will continue and discuss what you can do once you’ve spotted the problem.

As always, comments, suggestions and questions are appreciated.  Also, the CD of my stand-up routine is available at the table by the door.  I’m here all week.  Tip your waitress!

Thespius’s State of the Dungeon/Raid

There’s been a lot of great conversation about how things are tuned in regards to Cataclysm Heroics and Raids (meaning normal Raids, I haven’t seen Hardmodes yet). This is starting to dip into the usual “Casual vs. Hardcore” debate, which I think is not what this entire argument is about. This game has made leaps and bounds toward making the game challenging for all. There are definite challenges for the people at the edge of blistering progression as well as for the family man/woman that can only log on once/twice a week, if that. I’d like everyone to take a look at a few different things, including adapting to change, the nature of challenge within the game, and the mindset of the “average” WoW player.

Know Where You’re Going, Know Where You’ve Been

Vanilla WoW – I was never a Vanilla WoW player. I understand that there was a very clear delineation between the casual player (questing and alts) and the hardcore player (40-man guild raiding). It’s very daunting to play a game when you know you have no chance of getting into any of the endgame content, stocked full of lore and goodies. This definitely took things too far in segregating the community. Casual players wanted to see the content, and Hardcore players loved feeling entitled to the pot of gold at the end of the rainbow, the Holy Grail of the game.

Burning CrusadeThis is where I stepped into the ring. I started as a very casual player, barely being able to throw a Karazhan run together with friends. It was ridiculously hard to climb up the progression ladder to see higher content, but it was doable. Sadly, I had to leave some friends behind because of it. Guilds operated as “stepping stones” to the next level. There existed the “KZ” guilds, the Gruul/Magtheridon guilds, the “SSC/TK” guilds, and the “BT/Sunwell” guilds, meaning the highest those guilds could accomplish. With the release of Zul’Aman, we now had harder 10-man content that my ~9 friends and I could hammer through. Granted, I was single and working as an actor at the time, so I had lots of extra time to play. That would definitely change soon. Still, not being able to see Illidan really sucked.

Wrath of the Lich King – Ahh, the release of 10- and 25-man raiding, but things got easy REALLY quick. So much so that I found multiple PuG 25-man ICC Hardmode Runs. Hardmodes were supposed to be the culmination of progression, really only reserved for the highest of raiders. I was fine with that. I wanted to give them a shot but didn’t have any grand visions of getting my HM Lich King kill. The gameplay was such that mechanics could be avoided. Phrases like “just heal through it” were peppered in boss explanations. DPS started to complain if they had to stop their rotation, tanks screamed at healers if they couldn’t/wouldn’t heal through a mechanic that wasn’t being interacted with properly. Entire mechanics were being glazed over, and the general WoW community got lazy (that’s right, I said it). Although PuG raiders were in Hardmodes, they really didn’t know what to do, and had forgotten entire pieces of their class/spec. Mages decursing? Druids CCing? Hunters trapping? Unheard of!! The bonus part: people got to see the content. My opinion, it became trivial too quickly.

Cataclysm – 10-man and 25-man raiding becomes equalized as much as it can be. 25’s only slightly hold the advantage of being the “truer form of raiding”. Blizzard realized that people were completely ignoring fight mechanics and made them less forgiving (if you let Dragha’s Invocation of Flame get to its target, you’re dead). Justice/Valor Points from your Daily Heroic are no longer things you’re “entitled to”. They must be earned and fought for. With changes to healing and fight mechanics, players are forced to actually look at their spellbooks once again (any Dwarves looking at Stoneform again?). Encounters now begin to feel like a group effort, rather than 5 individuals who wish they could just solo the content so they don’t have to be around other people. Raids feel more daunting for most of the player base, and guilds are back to trying to beef up their own team rather than PuG’ing from Trade Chat. It takes longer to gear up, but the gear is obtainable. Epic gear is actually epic again! Even without running Heroics, it’s possible to get 346 gear for your character. People don’t want to PuG, thus forcing the player base to look for guilds of people they get along with.

I look at all of these as good things. With my guild being called “Team Sport”, it’s no wonder that I long for a gaming world where it feels more team-oriented and not so individually cut throat. If I had the time to run things more, I’m sure I would be geared to the teeth at this point, but I’m not. It’s taking me a little while, but that’s always giving me something to strive for. A trinket I need from Archaeology, or the rep from Baradin’s Wardens, all of which give me something to shoot for that takes time and dedication. I don’t expect it to come easy.

Challenge Yourself

Ever work out? Ever have that great feeling when you finally get your jogging route under your target time? What about finally getting able to lift some weights heavier than the 5-lb ones you’d find in an aerobic class? It’s a good feeling, isn’t it? It’s a high, a rush of endorphins. Did it come easy? Probably not.

Think of any hobby the same way. If you start out knitting, don’t expect yourself to whip out a complicated Afghan in a day. You start out with ‘easy’, and when you’ve mastered ‘easy’, you move to the next level. Look at model building, sports, or anything you do for fun. You can’t expect to be the best at it before you even pick it up. Just about any hobby is worth putting the work in, because without the work the payoff isn’t as good.

Now look at dungeons and raids. If you can face-roll Heroic Stonecore, then that one piece of gear that drops off of Ozruk doesn’t mean as much. You don’t value it the same way you would if you had to work as a team to get it done. That piece you now wear has a story behind it. Working hard to defeat that Heroic Ozruk has brought you close to your gear, and to the 4 other people that help you beat him.

When you find yourself in a group that is struggling with a Heroic Dungeon, ask yourself if you’re using everything in your power to make it go smoothly. Do you have some ability that would make the rest of the team’s job easier? Maybe you can step out of your normal role to help someone that’s struggling. I’ve seen Hunters that have issue frost-trapping a mob. My DK friend Aaron loves to Death Grip that mob back to the frost trap. It’s something that in WotLK a DK wasn’t expected to do, but Aaron does it because it helps the group. Is it easy to do? No, but it’s certainly not back-breaking. However, it’s more rewarding when we down bosses after thinking outside the box. It becomes an accomplishment to finish the encounter, rather than the accomplishment being the addition of a few Justice/Valor Points to your pool. That should be the reward for the accomplishment, not the accomplishment itself. Again, you value the prize more when you worked for it.

The Average WoW Player

A lot of complaints have come from the community (especially on the Official Forums) about the quality of the average LFD group. Rogues get instantly kicked for “not having reliable CC”, a Tank gets kicked for “one pull going awry”. I’ve been kicked from a group as a Resto Shaman simply for suggesting CC be used in Grim Batol. The quote: “Only bads use CC.” The forums are cluttered with threads such as these, and it makes it a really bleak outlook.

As stated above, we come from a Wrath mentality. The population both surged and got lazy in the last expansion. Mass pulling and AOE fests were more plentiful than senseless slander in American politics. Now we’re changing in Cataclysm, and change doesn’t come easy to most. It’s difficult for people to adapt to having to do more to get the same results.

Look at Trade Chat. Outside of gold and profession spammers, Trade Chat is pretty gross. I rarely am ever in it. Same goes for the official forums. Those that are the most unhappy or feel “scammed” talk the loudest. Anyone trying to be a voice of reason is usually shouted down, and good productive discussions are few and far between. This is no different than the LFD situation. There are a lot of people in that system that are bitter, jaded, and hate change. Rather than encouraging a nurturing environment, they’ll curse up a storm and belittle everyone else around them.

Where are all the nice players? They run with their guild, or have a friends list of people they’ve found that value a fun environment over the prospect of running a “boot camp dungeon”. They are out there, I promise. You just have to be patient and look.

I know the 45-minute queues are unbearable. It’s how I built up my Resto set–by queuing as Enhancement. It’s a total roll of the dice, and you may completely bottom out with your luck if you queue alone. Lodur posted a great article about being a teacher within the LFD. Strongly recommend checking it out, as it may give you a glimmer of hope.

The Light at the End of the Tunnel

If you’re one of the people who feels like you’ve been wronged by Blizzard, I ask you this: What is it you really want out of this game?

  • “I want to be able to log in, get my badges/epics, and log off.” I’m sorry, but those days are gone. People very quickly were behaving like drones. Those players in the game looked at dungeons and badges as “tasks” or “chores”, instead of events and rewards for those events.
  • “I want to see the lore and the content.” The normal dungeons provide all the same lore that the Heroics do, as far as I know. Heroic Deadmines and Heroic Shadowfang Keep offer their own lore but aren’t really in line with the Deathwing plot line. They’re great little side stories. As for raids, think of the storyline as Mt. Everest. I would love to see the top one day, however, I know that it will take work and dedication to get there. I don’t expect to just stroll up to the top.
  • “I want it to go faster! It takes too long!” You lose the journey this way. The struggle. Anything worth getting is worth the fight. Take Lord of the Rings for example. If Frodo just flew over the mountain and dropped the ring in from the start, it’d be a short movie, and not very gratifying.

If you want to find enjoyment in the game with people that are like-minded, you have to work for it. Blizzard stated before this expansion that they wanted to encourage more group- and community-oriented game play. It’s time for us as players to adjust to this shift in ideology.

Perhaps you’re in a guild that doesn’t really offer itself up to run dungeons with you. Maybe the group you’ve found yourself in isn’t really supportive when it comes to learning your class mechanics. Everyone starts somewhere, right? To me, both situations mean it’s time to start looking to surround yourself with people you share a mindset with. That’s what this particular MMO is built around, and that’s how Blizzard wants it. If you want to be solo and do your own thing, it’s going to be tougher and cause you more headaches. Start looking for a guild of people that you actually get along with. There are guilds out there that can get through the content and not belittle their members along the way. Whatever your schedule is, whatever your goals are, I promise there is a guild out there for you.

Focus on the journey and the challenge, rather than whining that you can’t have it all right here and right now.

I’m Thespius, and I approve this message.

Tough Call: Is Preparation Enough?

683292_50743243Welcome to Tough Call with me, Viktory.  This column aims to answer some questions and start even more discussions about one of the trickier aspects of raiding, raid leadership.  Sometimes “raid leadership” will mean strictly talking about class composition, role management, benching policies and loot, and inevitably sometimes it will bleed over into overall guild leadership. 

Based on my own experiences and the conversations I have every week with current and past guild/raid leaders, I know that this is one area where there is almost no black and white, and everyone can use some help or constructive criticism at times. 

I can tell you now that my answers will not be the universally-applicable answer, nor will they be the happy/nice/”make everyone love me” solutions.  That simply is not effective; raid management isn’t a WordPress plug-in, it’s a graduate-level course in human relations and resource management and we’re all crazy for trying to do it. 

My aim is always to have the most efficient raid possible, so that we can get in, get the job done, then go have a beer and pat ourselves on the back afterwards. 
Bottom line, the intent of this column will be to discuss how to make the decisions that the 24 other people in your raid would hate to make.  After-all, “uneasy lies the head that wears the crown”; but hey, you get to wear a frickin’ crown!

Now let’s move on to this week’s topic.

Preparation is the bare minimum

This week, many of you will either be grouping together for your guild’s first serious raids this expansion, or will be seeing more of your guildies hitting the gear levels to be able to join your raiding ranks.  Either way, you should be in a position where you have to decide who you will take to raids and who will be coming in off the bench.

In order to field the best team possible as you roll into a brand new expansion, you cannot always rely on the players who were your all-stars in Wrath.  Some may have grown complacent.  Some may have life commitments that prevent them from gearing-up (or even leveling up) as the same pace as the rest of your guild.  Some may even be less interested in raiding than they were last go-round.  Regardless of the reason, you owe it to your group to take an honest look at every possible option and make the best decisions.

If your group is already 12/12, please accept this High-Five and check back with us next week.  If your group is exactly 10 people and you would never dream of raiding with anyone else regardless of how long you have to wait…  let’s agree to disagree

If you’re still with me, I assume you’re not in one of those first two groups, and you’re probably facing some of the same decisions I’ve had to make this week.

For the sake of argument, let’s presume you’re doing 25-man raiding and have a roster of 30-40 people to choose from.  Six months ago, you could have considered multiple factors: experience, achievements, badge-gear vs boss-drops, etc.

Today, preparation is king.

Preparation does not always mean gear.  Sometimes people can get lucky and every instance they run drops exactly what they need.  I’ve seen it.  That doesn’t mean that they are any more prepared to raid than they were the day before, it just means that they may have a larger margin for error.

  • Among your healers, who is most prepared to keep your team alive when you’re in those first raid encounters?  
  • Who has taken the time to watch the videos, read the boss breakdowns, and consider what parts of their class/spec are best suited for each fight mechanic?  
  • Which of your tanks knows what is expected of them on each fight and which one is just hoping you’ll point them towards a boss and let them button-mash?

It should be absolutely unacceptable for your raid members to expect you to give them boss breakdowns before each pull.  Efficient raids will already be slowed down by new class mechanics and everyone needing new loot, you absolutely cannot allow another 10-15 minutes per raid to explain the strat.  Certainly you may review how your implementation of the suggested strat may differ (where to group on Altramedes, which drake to focus first on Halfus, etc), but the concepts and fight mechanics should have been discussed on your guild forums well before raid day.  This includes making sure the vital roles (such as interrupts, counter-spells, DPS tranquilities, etc.) have been assigned, preferably including back-ups.  If someone cannot meet this minimum standard, then they are not prepared to meet the challenges of raiding in Cataclysm and have made your decision that much easier. 

Remember, your roster should be a living document, constantly changing to meet your needs, and hopefully constantly improving as time goes on.  If you bring in the player who is most prepared, the one who went through the beta, has cleared every heroic 20 times, did 10-man raids before your guild had 25 people ready and thinks they know exactly what to do on each fight; that player can still fail.  They might have learned all this to mask the fact that they suck as moving out of the fire.  Preparation doesn’t show skill, but it does show dedication to the ideal of efficient and knowledgeable raiding.

Preparation is king, but it is not a guarantee.  Pick the guys who know what is expected of them so that you stay alive longer and can get the best possible looks at the new content.  Then, after a few nights, go back and use this experience to help you pick out who your top performers are.

Interview: Blacksen

I conducted this interview about two weeks ago with Blacksen of Blacksen’s End. He is both a GM and a blogger. I picked up several neat ideas as we discussed the raiding environment and guild management tips.

Hey Blacksen, thanks for taking the time to sit down with me and answer a few questions. I understand you’re a guild leader yourself. Could you tell me more about you, your guild and how that organization came about?

Back in early December 2009, a few of my RL friends (Faux, Rissara, Krisys, and Dez) and I transferred to Zul’jin with the intent of PvP’ing together. After reading more about rated battlegrounds, we decided to start a guild doing battlegrounds on Sunday/Monday and raiding on Tuesday/Wednesday/Thursday.

We knew from the beginning that our primary guild value would be performance. All of us were excellent gamers who wanted to excel in the content given. Recruitment was kicked into overdrive over the Holidays and our first 25man raid was January 4th.

It’s funny to look back on it all since we specifically told people in our February, March, and April interviews that “we are not a server first guild. We can’t get server firsts raiding 3 nights per week on a very competitive PvE realm.” Now, we’re recruiting and driving for national competition while staying on our limited schedule. We’re the #3 3 night/wk guild in the United States, behind Surprise Mutiny and Arathian Knights. We’re hoping to become #1 with Cataclysm.

Over the past few months, we’ve actually split the guild into two separate “teams” under the same guild tag. I’m the main coordinator of Critical, our PvE progression team. One of my officers, Faux, is the main coordinator of Vital, our Rated Battlegrounds team. We want both teams to be able to compete at a national level while still accruing the same guild achievement, experience, and reputation benefits. This system allows the two teams to achieve that while operating completely independently.

As a guild leader myself, I’m always interested in learning about the management techniques of other guilds. Have any trade secrets?

There are a few things we learned pretty early on that helped us out, the first of which was making value-based recruitment decisions. We told people that we valued performance above everything else, and we accepted anyone who came to us saying “I also value performance.” We accepted several undergeared and underqualified applicants simply because they said “I know I’m a good player” – Toragon, Annaleise, and Anosh, to name a few.

Another thing we learned was how to specialize the trade chat macro. I still have a few examples:

  • A horse walked into a bar and the bartender asked “Why the long face” and the horse said “Because I’m not in Imperative.” Imperative is recruiting! Join now!
  • You can pwn if you wanna. You can leave your guild behind. Cus your guild don’t pwn and if it don’t pwn then it ain’t no guild of mine. Imperative is recruiting!
  • Just a city dwarf, born n’ raised in south IF! He took the midnight train going to Imperative, with a light raid schedule and 8/12 in ICC-25! Spots open, join now!
  • Apolo Ohno? More like Apollo Fail-o! Why? Because he’s not in Imperative.

These macros were essentially designed to grab attention. Most people just completely zone-out when it comes to advertisements in real life, and trade-chat advertisements are no different. These macros were designed purely to get people talking about our guild and what we were about.

Another successful idea that we implemented were guild meetings. We hold an officer meeting at the end of every raid week to discuss recruitment, member concerns, and anything else that we want. In addition, we also hold a guild meeting on the last Monday of each month. Our guild meetings serve as a reminder to individual players that we’re focused on both short-term and long-term goals. It’s easy for a lot of guilds to get so wrapped up in each progression cycle, so we created our guild meetings to reinforce long-term guild goals.

One final policy is officer chat. Anyone in the guild can talk in officer chat at any time, but only officers can read officer chat. At first, this might seem a bit strange – members type something in /o but they can’t even see their own message. Overall, it has provided an excellent flow of information. It allows members to talk to all officers simultaneously without pulling us aside. If a member has a problem with another member, an emergency afk, a strategy suggestion, or anything else that officers should be aware of, they can simply say something in officer chat. This policy ensures that some officer will see it and that all officers are aware of it, rather than just the “favorite officer.”

With regards to Cataclysm, how is your guild preparing for the expansion in the opening weeks?

We’re going to take it easy. We’ve set out first “official” 25man raid for January 4th. Between Cataclysm’s release and that date, we’ve set out some expectations for our members such as 40 heroics minimum completed, all of the good gems/enchants (including reputation ones), tradeskills high enough to incur personal raiding benefits, and strong familiarity with your class mechanics and all introductory fights. However, I’m sure we’ll end up doing some 10man raiding to start getting familiar with the fights. We might end up raiding on December 21st.

Right now, Cataclysm is looking like you cannot “skip over” heroic dungeons. WotLK had players walking into Naxxaramas with essentially quest greens, and the raid instance itself was extremely easy. Blizzard seems to be overcorrecting for that mistake, making most of the introductory encounters complete gear checks.

Our rated Battlegrounds team, Vital, is likely starting December 18th or 19th. We now know that it will be a 15v15 weekend, and we’re all very excited to dive headfirst into the competition. It’ll be interesting to see what teams show up that early and how the season scales with resilience.

How do you utilize your guild bank? How are the resources being used?

Right now, the guild bank pays for all repairs during raiding hours and provides fish feasts for all raiders. We’ve accumulated a static 225k to “sit on” going into Cataclysm. Anything over 225k is split among all active raiders at the end of the month. We sell Light of Dawn for 40k each week to two players, in addition to selling heroic run-throughs and gear.

We’re hoping to be able to provide Flask Cauldrons, but, with the changes to 10 and 25man raiding, that may not be sustainable. With the merger of 10man and 25man lockouts, it’s become difficult to sell both gear and raid spots. However, the guild leveling “perks” that deposit gold into the guild bank in addition to BoE items might transfer things over.

About raiding

Let’s talk about your raid environment for a moment. I’ve heard from a variety of raiders at upper levels that a top 100 guild is different from a top 50 guild which is different from a top 20 guild (and a top 10 guild). Do you know what I mean? Do you think you can explain that a bit? What kind of mindset or mental state is the raid in when on a progression run?

I think the main thing that varies is the collective view of the most brutal progression fights. For the most part, we were nowhere close to competing for US until we seriously pushed heroic Lich King. In fact, we spent the entire month of January competing to get on the front page of WoWProgress on Zul’jin. When we got out first heroic Sindragosa and Putricide kills, we were just under the “top 250” cutoff. We were a guild that was 4/12 heroic until the next zone-wide buff, and we’d jump 4 more bosses.

We raid three nights per week and strictly adhere to our schedule. We’ve never raided past 12:20am and never raided on a non-raid night. Most of us felt that, with 10 hours of raiding each week, things like server firsts were beyond us. We told people in interviews up front that we likely wouldn’t be getting server firsts just due to time constraints.

Our mindset changed drastically at heroic Lich King. When we learned that other guilds on the server were making limited progress, we saw an opportunity to actually seize a server first. Our raid environment went from joking-fun raiding to semi-serious and professional attitudes. Whenever the officers elected not to attempt heroic Lich King, people became extremely agitated.

There are a lot of different “modes” that raids can enter when pushing progression. There’s an “unfocused” mode where people crack up at Shadow Trap wipes. There’s a “bad luck” mode where people start feeling that elements are out of the raid’s control (disconnects, for example). There’s “rapid fire” mode where you’re literally just throwing bodies at the boss and trying to get as many attempts as you can (Quedar hates this mode. I love it). These modes are all fairly detrimental, but all difficult to control. It’s hard to make sure that people are both focused and having a good time. The worst thing that I can ever hear as a raid leader is one of my officers saying “this is miserable” – you’ve gotta keep morale up.
The one thing that all top-level guilds have in common is the high emphasis placed on performance. I’ve been playing WoW for over 4 years, and I know how challenging it can be to be an awesome player surrounded by bad ones in a terrible guild. So, in case there is any doubt, there are guilds out there where everyone is an excellent player and no one is getting carried. You just need to find them.

Can you summarize the recruiting process after the initial application? You probably have a trial portion of some sort. What does that involve? What happens when a raider passes it? What happens when they fail?

Once you submit an application, you’ll get assigned a unique application ID number that gives you and only you access to your application. The application also gets posted on our private forums so that members can post questions and comments for the applicant to see. I firmly believe that all applications should be private for both the applicant and guild, but I also wanted applicants to be able to engage in a dialogue about their application – this system allows them to do that.

After you submit an application, we usually get comments posted about it within 18-24 hours. If we like your application, you’ll get flagged for an “interview” by one of our officers. Interviews, for us, usually consist of no questions. Instead, we just lay out how we operate and what our expectations are. It’s then the burden of the applicant to evaluate themselves and critically analyze if they can meet our expectations. Nearly every applicant who gets to the interview stage is accepted.

We don’t have any “initiate” or “trial” status. Once you’re in, you’re in. You’re held to the same expectations as every other member. We do not allow “I’m new” as an excuse for poor performance. We expect everyone to get things correct on their first try, even if they’ve never seen it before.

What type of players are you looking for when you’re recruiting? Are there any specific or shared traits among the players in your raid group?
Simply put, we recruit “skilled players.” If anything, the past year has proven to us that skill drives progression – not time input. We want players who are world-class record setters and don’t need to make mistakes in order to learn the lessons.

However, there are several other elements that go into our ideal applicant. Applicants for either team are expected to be team players. We frequently call upon individuals to set aside their personal goals for a larger team goal. We had three rogues and three hunters when pushing heroic Lich King, but we only brought one rogue and one hunter due to their weak classes. In the 10-weeks prior to heroic Lich King, we received 40 heroic tier tokens in which every single one went to a DPS. We asked our healers to set aside their personal healing goals so that we could gear for the fight (heroic Lich King being a pure DPS race).

To screen for team players, we usually look at guild history. Players who are essentially “guild hoppers” usually hop whenever asked to set aside some personal goal, while players who’ve been in a single guild for 6 months or more have inevitably been asked to do something they didn’t want to do, but did it anyway for the team.

Another strong element is cultural “fit.” Imperative’s culture largely emanates a feeling of “professional college gamers.” 90% of the guild is between ages 20 and 25, and 96% of the guild either already has or is currently pursuing a 4-year Bachelor’s degree. Culturally, the majority of our members are extremely professional – no one would greet their friends like “gangstaz”. We want players who fit well with our raid environment. To do that, you need to be a generally nice person who doesn’t screw around in raids and enjoys being around other people. In the past, we removed two main tanks for extreme personality clashes (and generally being assholes).

What immediately happens after a wipe? What is the leadership approach to players who aren’t “getting it”?

Immediately after any wipe, every officer writes down what they interpreted as the cause of the wipe in addition to any mistakes that were made in the previous attempt. This data is then compiled later in our officer forums for analysis. We then explain what we interpreted as the cause of the wipe and what we need to do to improve.

If individual players just “aren’t getting it,” their raid spot will immediately be called into question in both the short-term and long-term. If someone is simply having an off-night, they’ll get replaced for the remainder of the evening. However, if someone is sincerely struggling at learning an individual boss mechanic, their long-term raid spot will also be questioned (sometimes publicly).

We are a guild of rising standards, and, to us, WoW is an easy game. At one point in time, we recruited based on the ability to run out of normal-mode Sindragosa’s Icy Grip. We later (much later) recruited off the ability to down heroic Lich King and heroic Halion. For the past two months, we’ve been recruiting off the ability to farm heroic Lich King. When Cataclysm hits, we expect all of our members to rapidly learn and perfect fight execution. With each fight, there’s a new performance standard set. If they fall significantly behind, we’ll open recruitment for someone who can meet the new standards.

Rumor has it you instituted a “bottom 3” policy at some point in time. What was that about?

The “bottom 3” policy was in effect until September earlier this year. Essentially, the policy states that we’re always seeking to replace the “bottom 3” players in the guild. At the end of each week, officers meet to discuss who were the three least skilled players in the guild. We then inform those three that they were in the bottom 3, and, if they do not significantly improve, we recruit over them. Being in the bottom 3 also removes all loot privileges until we see an improvement. When it comes time to critically analyze an individual raid spot, we look at how often that player appears in the bottom 3 and if we believe their performance level can change. Once we receive an application from someone that we are convinced is better than someone in our bottom 3, we replace them. Once that recruit proves to be actually better than the player in the bottom 3, we remove the player.

At first glance, it sounds brutally harsh, but it has proved extremely effective for us in the past. First, it’s worth noting that no one who was meeting raid standards has ever appeared in the bottom 3. Second, it’s generally hard to “convince us that you’re better.” We need to see long-term attendance levels and performance levels that are better than our current players. One single raid-night parse doesn’t cut it here.
Finally, the policy doesn’t really do anything different than most other raiding guilds. Most guilds look to replace their weaker players with stronger players, and the weakest players tend to get more urgency attached onto them. It’s nothing new to say that we “remove our bad players.” The bottom-3 policy forced us to focus on only 3 bad players rather than a potential 10 that were on our roster early on.
What type of loot distribution system do you run and what was the thought process that led you to it?

Ironically, I was a DKP-addict throughout all of Burning Crusade. I spent countless hours trying to create the perfect system that would give the correct incentives for showing up and performing. It wasn’t until I joined Aftermath on Lightning’s Blade that I was enlightened to the brilliance of loot council. Aftermath had a perfect loot council that made decisions purely based on progression and performance. To them, gear was a means to an end. When starting Imperative, I attempted to copy several of their policies.

Early on, loot council made sense for us. We wanted to ensure that our best players got all the gear they wanted, while our weakest players got absolutely no gear at all. Point-based systems tend to over-emphasize attendance and downplay performance, so they weren’t an option.
Loot council is the optimal form of loot distribution at high-end progression raiding. For us, “fairness” is completely irrelevant. Gear is allocated purely for whatever is going to get us the most progression the fastest. As mentioned earlier, the 40 tier tokens that dropped prior to downing heroic Lich King went to DPS’ers. Stronger AoE classes were given preference on the tokens over weaker AoE classes. We were gearing to down heroic Lich King, not to be “fair.”

Now, I consider myself an expert in loot councils. I’m the author of the #1 Loot Council mod, LootCouncil_Lite. The mod gives loot councils a solid voting interface with the ability to quickly compare upgrade sizes. It has become a critical part of our loot council procedures.

*Edit: I personally use Loot Council Lite and I love it.

What you did for the red shirt guy was touching. What made you decide to offer that gesture? How did the rest of your guild take it?

After BlizzCon and reading the horrific comments on the forums and YouTube, I went to track down the red shirt guy. After learning his identity, we extended him the offer to come to a 12/12 heroic clear, getting all gear that he could use including heroic tier tokens and Lich King weapons.
We felt that, out of everyone in the United States, he would get the most enjoyment being a part of the most epic battle that has ever been made within any MMO. He genuinely appreciated the meaning and lore behind Invincible – it wasn’t just a “cool mount” to ride around. A lot of people have tried to make him feel bad or feel like a nerd, so we thought he should get the gear to feel totally badass.

We did not reveal the identity of the red shirt guy until after the raid, so most had no idea what was going on. We didn’t want him being harassed by individuals in the guild or on the server. We instead told the guild that I had a “personal friend” transferring over, and that he would get any and all gear that he wanted during our 12/12 heroic Icecrown clear. He walked out with two heroic Tier Tokens, the heroic Deathwhisperer dagger, the heroic Lich King axe, and a few other pieces.

Most notably, we gave the red shirt guy Invincible. One of my officers (Faux) won the roll and elected to give it to him, sacrificing his vanity item eligibility for a few months. After revealing his identity, a few members outright didn’t believe us and were a little disgruntled that we gave Invincible to “some friend of Blacksen.” After the red shirt guy made the YouTube video, however, everyone was happy and warm inside.

About the blogs

What’s Blacksen.com about? Are there any projects you’re apart of?

Blacksen.com is about a wide range of topics, from guild and raid leadership to zone critiques to game design suggestions. I originally started it as a feeble attempt to improve my chances of getting into the gaming industry. Once I really got going and Imperative started making significant long-term progress, blogging became more of an hobby.

The majority of the blog focuses on guild and raid leadership within World of Warcraft, but there are a few other things I’ve tossed in. A lot of my guildmates have recently become enthralled with League of Legends, so I’ve written a couple of entries on that. A significant number of us also participated in the Cataclysm beta.

I’ve also been a part of the MMOLeader.com launch. The title pretty much explains what it is – a place for leaders within MMO’s to congregate to discuss various strategies and issues that they’ve experienced.

Thanks again to Blacksen for taking the time to participate in this interview!

Friends and Raiders: Saying goodbye to guildies

How to properly leave a guild has been a topic often talked about, and even more so as of late with the imminent expansion. It’s that time of year when some folks try to find a better fit than the guild there in, others are taking the opportunity to step away from the game and focus on real life more and some are just out-right quitting the game. No matter the reason, it’s never an easy choice to make. You’re effectively stepping back from one thing you love to focus on something else that you likely care about equally.

Let’s be honest here for a minute. It is incredibly rare for someone to play a game contractually, and in the case of an MMO until the servers go dark. I said incredibly rare because even though you hear of players (or you may very well be one) that still play EQ, for the most part that is a small cross-section of the modern gamer totals. Entering into an MMO you have to have an expectation that people have the potential to leave. Yes, making friends in an MMO can be an extremely rewarding experience, but if you aren’t prepared for the possibility that the person may walk away from the game, you can be left quite devastated.

Minimizing impact

People leaving the game  can be tough on a guild as well, especially if it is a person in a leadership position or someone who has become a person that others depend on in a raid. It’s even harder when it’s someone you consider a close friend.

Let us say that an officer is leaving the game in any serious capacity for what may very well be forever to pursue activities in the real world. Let us also say that said officer is an integral part in the running of the guild, like recruitment, raid leadership or any of the various other administration tasks. That leaves a gap in leadership that has to be filled, and in most cases, pretty quickly. The same holds true for a raider, let’s say the top DPS in the raid decides it’s time to leave. Depending on the rest of the guild and group composition it can leave you with a hell of a damage gap to fill. That affects the rest of the guild’s progression through content later on. This becomes compounded when the departures are unannounced or rather sudden. If people think others are leaving out of the blue, it can sometimes cause a panic attack and cause enough of a stir to leave lasting ripples with other members.

If you are considering leaving a guild or quitting the game, the most important thing to keep in mind is communication. This is especially true if you are in any position of power, or importance, within the structure of a guild. You should never feel you have no choice but to play the game. While some of us have chosen to make a profession out of gaming, for most people it is a source of relaxation and venting. A safe haven if you will. That said, if a game becomes no longer fun, or if you need to find a better place in order to have that fun you should be allowed to do so. The same goes for real life. Anything that happens out of the game should take precedence over any obligations in game. One of the key things when even considering breaking off from a guild or the game in general is communication. Letting key people know ahead of time can help lessen the impact of your departure, and it can afford you some much needed piece of mind in making your decision. Talk to your GM about it, if there is a morale officer in the guild talk to them about it as well, maybe even your class lead if your guild has implemented those ranks.

The point is talking about it, even if you’re just considering it, will not only give people a heads up, but give you an outlet to talk things out. It may help to make you feel a lot better about your choice if you decide to move on. If your guild has forums set up, it is advisable to make a going away or stepping down/back post just to let people know where you’re going. You may be surprised how your leaving affects people around you in game on a personal level, and how much just knowing ahead of time that you’re leaving can help them cope.

Story time

I’ve made a lot of friends in game over the years. On several of those occasions it has turned into a real life friendship. In my previous installments of Friends and Raiders I’ve discussed making lasting friendships, walking the balance between friends and leadership and I’ve even introduced you to my healing team. One of my best friends, Eromon, I met through the game, and found out we lived in the same city. He has since left the game mostly but we still remain in touch. Before he left, we talked about his departure in great detail before anything was said to the guild. It helped him know he was making the right decision, and helped with being able to answer guildie question.

So about a month ago, Unpossible decided it was time to take a break from raiding. We’ve been hitting ICC pretty hard since it was released with little to now time off. Officers gathered and decided that a break before Cataclysm was a good idea and would give people a chance to unwind, relax and have fun doing random things like achievements or *gasp* play other games and maybe leave the house! ( I kid, I kid.) Before this break, one of our top DPS and an officer expressed that he felt it was time to leave the game behind, or at least step back from it. He felt that it was time to focus on other things in his life. We showed him how much we loved him at BlizzCon this year by playing one hell of a prank on him. For the last two weeks, he has been true to his word and hasn’t logged in. Not only is he a big chunk of our DPS and an officer, he is a really good friend of mine. He was one of the first people I met in Unpossible 6 years ago, and was always someone I had great respect for and someone I’ve grown to call a friend. Him leaving marks a hole in our DPS, our leadership structure, and our guild. We’ll still keep in touch over media like facebook and email, so at least on a personal level I’ll still have contact with him.

A few days ago, another two members of our guild announced that they too would be stepping back. One, a rogue who was consistently in our top 3 slots for DPS for as long as I can remember. The second is his wife, and a core member of my healing team. She is also an officer in our guild. Losing him is another big hit on our DPS, and honestly he’s one heck of a guildie and a great guy. His wife, for me, puts a very large hole in my healing team that I will need to fill as well as marking the falling of another tree from my “Forest of Win™”. On a personal level, I will miss them both in game dearly but will try to keep in touch with them via other media.

When I heard that these three were leaving, to be honest I was a bit devastated. It took a little bit for me to work it all out. With Zabos I at least had time to let it sink in and get used to the idea. Because we talked about it before hand. With our rogue and his wife, I had zero warning. These are people that I had come to rely on in raids, in guild structure and honestly were people that I had grown so accustomed to talking to during raids I couldn’t imagine not having them around. When I saw their post declaring that they were essentially stepping back that day,  it hit me all at once and in between personal feelings about their departure, I had to start planning to replace at least my lost healer to make my raiding heal team whole again. It’s something I’m still a little at odds with, just because it blindsided me. Thankfully their posts were very comprehensive, so there are no questions as to why they are stepping down. I know a lot of people in the guild are sad at their leaving, and many have already started asking how we are going to fill those gaps in our raid team.

The difference between the two really is simply that Zabos talked to me about it well before coming to a decision. It didn’t hit nearly as hard, and I was better prepared to deal with it. The other two really hit hard especially on a personal level. I had no idea they were even considering stepping back from the game. Both however communicated why they were leaving so that when guildies found out, there was not mass panic, and no jumping off the proverbial cliff.

Endings are just new beginnings

The world still turns and the server hamsters are still, hopefully, running. Cataclysm is less than a week away, and everyone is getting excited to have new quests, new dungeons and to have that fresh new game smell. Unpossible will still be there. We’ve survived since the game was brand-spanking-new, and we’ll likely be around until the server go dark. Sure, we’ll lose members along the way, but we’ll gain more friends as well. We’ll promote new people to officer as it’s needed and continue to thrive. People are already beginning to step up to try to take the place of those that left, and we’ll be able to fill the raid rolls and keep the ball rolling. That’s the nature of the game after all. We’re going to go ahead and punch Deathwing in the face, and chew through whatever the game throws at us. We’ll miss those that have left, and we’ll tell new guildies all the awesome stories about those that came before them. It’s like keeping an oral tradition alive, their stories will live on. For me though,  I know this newly minted Dwarf Shaman is a lifer. I’m in until the world goes dark.

So how about you? Have you lost any important members to your guild? Did they let you know they were leaving before hand? Have you left a guild and let them know?

Well that’s it for this week. Until next time, Happy Healing!