Leadership

A Prescription for Raid Morale

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medicine

Raiding can always be stressful.  Although the content has been called “too easy”, some of us still struggle with certain encounters.  We’ve cut our teeth on Normal Modes, and make the step up to the Heroic.  Haunting are the nights of banging our heads against Icehowl cause one raid member is just a little slow on getting out of the way.  We shake our heads in disgrace because a DPS class is too used to “being carried” when we try Yogg+Anything.  Raid nights get called early, curses ensue, and it’s just not a pretty sight.

Whether it’s in raid or out of raid, I firmly believe it’s essential to insert breaks and morale boosters.  And by breaks, I don’t mean “Take 5 for bio and beer.”  I mean something active.  A couple examples:

In-Raid

Trivia Games

Kalheim, a feisty paladin in my guild, holds trivia games during downtimes in the raid.  While waiting for invites to go out or waiting for that last member to come back from an AFK or bio break, he puts up topic-centered questions for us to compete for the fastest answer.  These quizzes will encompass a variety of topics, usually gaming-based.  He pulls out Classic WoW Lore, the names of BC Boss spells, Super Mario trivia, and even gaming company trivia.

You can reward your raiders with anything you want.  A gem, some gold, free flask/food, whatever you want.  The key is simply to make the questions challenging but not impossible.  A topic or genre you and your guild talk about often; you can include everyone.

The Whipping Boy

First off, this is pretty much a voluntary position.  In no way do you want to ostracize one of your raiders who cannot take the brunt of it.  In our guild, this whipping post has a name, and that name is Zabos.  He’s an incredibly likeable guy, but he’s really easy to tease.  He can take it, because as a player, he’s really good at what he does.  He’s one of our officers, and talks a lot of smack, so the guild will lay it on pretty thick.  The guild has built up a tradition (before my arrival) of /gkick’ing Zabos out of the guild when a new boss goes down.  It adds an extra level of fun to progression and cohesiveness of a guild.  The phrase “Shut up Zabos!” gets passed around a lot.  It just makes me laugh.

Random, Off-the-wall “Attempt”

This should explain itself.  After a long night of progression, you need a break.  Something to make you laugh or wake you up.  We specifically have a Morale Officer in our guild, Shenweh, who is responsible for making sure everyone is in good spirits.  When things are getting tense or tired, it’s her job to create little fun events like this:

Out of Raid

Actual Alt Dungeons

I have several alts at a variety of levels, and I have some real life friends that all stick together.  They play super casually–usually only once each week, if at all.  Although I have two 80s, their level 45 character is their highest.  The other night, we managed to get all five of us on together to do a run of Uldaman.  There was no run-through, there was no level 80 to accompany us.  Because the healer and our hunter were lower than the rest of us, we really had a chance to take advantage of crowd control and focus-firing.  Since they’re all new to the game, it was a great chance for me to be able to show them a fragment of what makes this game so great for me.  I hope that at some point they may be able to step into a weekend/off-night raid with me.  Here, I lay the groundwork. =)

If you have friends that are trying to learn the game, take the time to actually play it with them.  I know how much that means to both people.  It also gives you a little break, and a little time to relax.

Arenas/Battlegrounds

In my opinion, always have at least one person you know well to go on this adventure with.  Arenas can sometimes be a great way to get out some frustration (if they go well).  If you turn off the Battleground Chat in a Warsong Gulch or Arathi Basin, they can actually be pretty fun with a group of your friends.

Achievements/Holidays

Blizzard has given us this interesting little outlet to occupy our time when we’re not raiding.  Even little mindless ones involving pets or an Azeroth raid can be entertaining enough to ease your mind.  See if any of your guildmates have never seen AQ40 (I just had my first encounter before writing this).  If there’s a slew that have never been inside, show them around!  Especially if you’re in a leadership position, this shows your raiders that you’re invested in how much everyone’s enjoying the game.  Gotten all the achievements you want/need? Then just tag along for your friends’ benefit.  Share funny stories.  Reminisce about things that happened in those old raids.

———-

You can decide to do these on raid nights or outside of your standard schedule.  Think of it this way.  Although this game as fun, you want to avoid having progression start to kill your soul after a while.

What sort of things do you do in order to keep your raid’s morale high?  What do you do, as a player, to detox in-game?

ThespiusSig

Running a Raid: 10 Golden Rules (part 1)

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Raid-Rules-1

So you want to be a raid leader? Well, you gotta ask yourself one question. Do I feel…

Ready?

I don’t know everything about raid leading by a long shot but I thought I’d share some of my musings on the hows and whys of this arcane practice.

Many players are shouting out on trade but it’s not to bawl their profession at passing trade watchers or haggle over the price of Poached Sunscale Salmon. Much of the cacophony in the traders’ market seems to be about recruiting to groups; quite often to PUGs, so much so that the LFG channel is making a permanent return. That means there are a lot of groups, and many players wearing the raid leader sash these days. So, this post is for everyone – people who raid lead and people who are led in raids.

1) Introduce the raid at the beginning. I call it ‘housekeeping’. You should work out your own style. This approach is fair on the players in the group and particularly important in PUGs – it puts everyone on level ground. They know what is expected of them. You’re also introducing yourself and presenting as a bit more than a shadowy stranger wearing the master looter crown.

Personally there are a few things I like to talk about here. In Herding Cats we have a strict zero tolerance policy against griefing and bad manners – or as my guild leader puts it, ‘That Guy’. I make it clear to the group members that we expect them to be polite and friendly. This gives everyone a fair warning in advance and introduces the raid as a safe place. I then also assure the group that they don’t need 10k DPS, we don’t expect everyone to know all the tactics and that we’ll explain them, but remind them that fun is the main aim of the game. Then we get onto less exciting things such as hush in the librar- sorry, raid spam, and loot rules.

Several times I’ve had players whisper me during the housekeeping saying that they feel they’ve joined a mature raid and they appreciate knowing there are boundaries and safety nets applicable to the whole group.

2) Interaction. Remember that your group will get much further if they trust and respect you – and you them. Talk in full sentences. Keep your tone polite at all times. Join in on banter and jokes. Keep the chatter going – ask people what their favourite chocolate bar is, if you like. Answer questions, particularly as the raid is forming – that’s one of the most likely times for a raid to fold. Above all: pay attention to your group. They will feel like you know what you’re doing and just maybe you’ll feel that too.

People judge on first impressions in real life – they do in instances, too. Make a good first impression and then keep it up throughout. I’ve joined several PUGs recently being led by strangers who have ignored my questions about tanking or healing assignments. Just the other day a random raid leader decided that our PUG didn’t need two shadow priests for Naxx25. These things do not inspire confidence in me as a raider; put yourself in your raiders’ shoes and think about what would make them feel comfortable.

3) Be approachable. Let the group know that they can whisper you or another group member you trust with questions, comments or suggestions. Also let the group know that they can offer suggestions for tactics in raid chat at an allotted time, such as after tactic spam – and that you will listen to the suggestions and decide on the final tactics. This can be a useful group to keep a group interested if it’s a new encounter for the group or even you, or something is proving very difficult for whatever reason.

In Herding Cats we usually make it clear at the beginning that players can whisper myself or Ekatrina if they need something cleared up. If a player has a specific role in a fight – such as dealing with brittle adds during the Ignis encounter – we whisper them to check they’re ok with the role. We also try to get a general idea, group size permitting, how experienced each raider is so that we can keep an eye out for anyone who might need support or to be whispered to check they’re clear before starting the encounter. Some might say this is extra work or babysitting but there’s nothing wrong with it – it can make a new or less confident player feel supported and can avert a wipe for the whole group. Indeed, we’ve acquired several extremely loyal and friendly raiders because we took the time to care for them when they first raided with us.

4) Tactics: don’t assume. Don’t assume for a moment that everyone knows the tactics if you’re in a group with one or more PUGger or new guild member. This is relevant for any encounter. Remember that new players are getting to 80 every day. Some veteran players are coming anew to raiding from other styles of play or have their own idea of tactics. Some players will have suggestions – some of them will be good. Make time for those and take them into account for the final decision on How It Will Go. Explain your tactics for the encounter, even if it’s just the bare essentials of what a player needs to know to not kill the raid.

Also don’t assume players know YOUR tactics. There are several fights which can be done slightly differently. Plenty of times we’ve led a brave PUG to Thaddius and said +++++Thaddius—— only to have two or three people adamantly insist it’s the other way around. A lot of the time it doesn’t matter which way round you do the tactics; what does matter is that you make sure that there is one, clear set of tactics.

5) Know your stuff. Have a solid idea of the encounter’s tactics. You might know the tactics from a melee DPS point of view but you need to be able to advise *everyone* in the raid, whatever role they play. Read up on encounters on sites like WoWwiki or watch videos on TankSpot and Youtube. The trick then is to explain the tactics in a clear, concise way that players will listen to.

If you have time and think you will raid lead regularly then I recommend writing documents in advance with your own tactics spam for more complicated fights so that you can copy/paste or read it out during the raid. This is what i did when leading a group into Ulduar, many of us for the first time. There’s a lot going on and a lot of things that players need to keep in the back of their mind, so I split the spam up with an ‘everyone’ section first and then descriptions by group role. This lets ranged DPS, for example, know what will affect them directly and reduces the loss of focus during tactic spam; it also provides for those players who are curious about tactics for other roles. Writing it in advance also allows you to pare down irrelevant information rather than getting carried away during the raid.

In my opinion those are the first five of the widely applicable basics. They are very much my own opinion. i appreciate that everyone has their own style of raid leading and approaches it differently. Not only that, different situations need to be handled differently. Look out for the other five golden rules in the Book of Mimetir coming soon.

What do you think – do you find any of these helpful and plan to adopt them in your next run? How essential do you think careful raid leading is in a PUG and/or a guild group? Do you think I’m too much of a careowl and people should just “STFU u nub”? What’s *your* favourite bar of chocolate?

Breaking in The Newbie

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Screen shot 2009-10-31 at 3.07.09 AM

So you’ve just recruited a new healer and need to integrate them into your healing line up. The question a lot of people have is how do you do this effectively? Well, it will obviously be different a little bit for every guild but I’d like to offer up some tips

As a Leader

Communication

Probably the most important thing you can do is talk with the new person. Make sure they understand the rules of the raid if there are any. If they don’t know the specific rules of a raid it’s too easy to trample on them. Communicate healing assignments to them and see how they react. Seeing if they can follow an assignment is a great indicator of their raid mentality. If you have a veteran healer of their class in your raids that performs well, ask them to talk to the newbie and gauge their performance. Most importantly socialize with them a little bit. Getting to know someone a little bit can make a big difference in how they perform and react. Also being able to judge if the person can communicate effectively, as well as if they mesh with the other personalities of the raid is a good thing to do.

Performance

This is something you think wouldn’t be an issue, but it is. You have to be able to put the player in a situation where you can accurately gauge skill and knowledge of the role. If you bring them to a raid that you out gear, with your team of best healers, chances are the new guy wont show up quite as well against the others. It’s easier if the person is equally geared but chances are just as likely that they are below your current gear content. Give them a place to shine, take them on 10 man runs with alt healers, take them on heroic runs, chain pull and see how they react. Give them a chance to show you their moxie without the saturation of other over geared healers.

Evaluation

When it comes time to look at what they’ve done, take the time to include them in the analysis. They may have done things that you don’t quite understand, but they might have a perfectly logical reason for doing them. Talk to them about the runs you’ve done, things you like, things that might be concerns, you’d be surprised how many people respond very well to just being talked to about what’s going on.

As an Applicant

Be Vocal

Don’t just be the silent kid who follows along behind the pack. Be vocal, say hi, converse with the your fellow healers and guildies let them see your personality. Don’t overrun ventrilo or take over the conversation, but try to be sociable. It goes a long way when people can see your personality shine a bit. Don’t be afraid to offer to go on heroic runs and such.

Ask Questions

I encourage my raiders to ask questions if they are ever unsure about anything. You shouldn’t be afraid to ask for clarification or anything really. I’ve had raiders ask why we do things a certain way compared to another, and it’s OK with me, I have zero problem explaining why we’re doing it one way if someone cares to know.

Don’t Be Afraid

Probably the most important thing I can say is don’t be afraid to be yourself. Don’t try to be someone or something you’re not. There’s nothing worse then trying to shoe horn yourself into a little category or check box. Just be you!

Have fun!

It is a game after all! If you’re not having fun with the people you’re around, then what’s the point? We want to have fun too and if you can have fun with us, well that’s just a ton of points in your favor.

Practical Application

I’m going to share with you a story of one of my healing team members, you might know him. He’s a little bald Dwarf named Thespius. You might have seen him around Here and There. He came to me as a transfer applicant, he transferred servers just for the chance to raid with me and mine. We had talked over twitter and on AIM and email, and eventually he decide it was worth while to hop servers and spend time with us. I talked to him outside of the game so I had a decent understanding of his personality and I made it clear what I was looking for in a healer and a raider. We were both on the same page. And then after he was transferred on server we got him into one of our ToC (25) raids.

Keep in mind he is a Disc Priest for the next part. I started switching him back and forth between tanking heals and raid healing, purposely overlapping him and my other Disc Priest multiple times. I wanted to see how he would react and if it would interrupt his rolling if he got to a target that already had the weakened soul debuff. He didn’t make one complaint, nor did he break stride. He performed very well, never questioning orders. He had one suggestion that night and sent me a tell about it right away, and I encourage this in all my raiders as we either succeed or fail as a guild. I had also sent a tell out to the healers to give it all they got and not go easy so I can see if he can keep up (we out geared him a little bit ). At the end of the night I uploaded numbers to World of Logs. Thespius had performed more then admirably, he did downright fantastic! My healers had given their all and he kept right up with us despite the gear discrepancy.

I talked to him the next day and let him know what a fantastic job he did and that I was happy to have him on my healing team.

We talked, he listened to assignments and he wasn’t afraid to be himself. Since then he has contributed to strategy as the guild was working on three lights in the darkness. Communication between us was clear and he always responded when I gave assignments letting me know he knew what to do. He performed well, and was very personable with everyone in the guild, going along with heroics and raids and just having a blast. Honestly was one of the best applicants I’ve had in a long time.

Being the newbie isn’t always the most fun thing, but just remember to be yourself and have fun!

So how about you out there. How do you try to integrate the new recruits? What about when you first joined your guild? Any tips you want to Share?

That’s it for today, until next time, Happy Healing~

Sig

3 Proper Steps to Switching Mains

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Throughout my tenure as GM, I’ve had to address a variety of challenging situations. One of the questions that GMs will undoubtedly face in their reign is the topic of switching mains.

Allow me to provide a scenario.

BarryManaLow is an Arcane Mage. He’s one of the main staples in the DPS lineup. Barry routinely comes in consistently as top 5. For his efforts, the council of Elrandom rewards him with the items necessary to contribute.

And then it happens.

Tragedy strikes.

Barry needs to take a 3 week leave of absence. Let’s say he’s got some real life issues and it’s the time of year where school exams are going to strike and he needs to focus and get it out of the way. He’s also getting slightly bored with the game and wants to recharge a little.

The boss signs off on it and brings a call up from the lower ranks to substitute in for good ol’ Barry. MissilesMcGee does an admirable job. He’s not quite top 5, but he’s coming in at a respectable top 10 placement.

Fast forward 3 weeks and Barry returns from leave. He discloses that he wants to switch mains. He’s not satisfied or happy playing on his mage. Barry has an alt Death Knight that he’d like to raid with instead.

Now it’s perfectly normal for any GM to be annoyed at this point. After all, you’ve spent time gearing the player up only to find that gear is going to go to waste and isn’t going to be contributing anymore.

So before you flip out and completely lose your cool, stop for a moment and breathe.

Step 1: Determine if there is a need

Is there a current need in the guild that needs to be fulfilled? Are you missing a tank or a melee DPS? Maybe you’re low on a healers. At this time, Conquest was lacking a solid third tank. We knew we would need one heading into the recent patch and we were doing what we could to find potential players to come in. Not many players responded because they didn’t meet our tanking requirements or just couldn’t fit our raiding schedule.

Barry provided an alternative as a Death Knight tank. He already knew the fights and our procedures. That solved that question. Chemistry wouldn’t be an issue since he knew how the guild operated. We wouldn’t have to worry about his in game smarts. This would bring up two more concerns.

Step 2: Can she hold her own?

Does the player demonstrate that they know what the heck they’re doing? If I were to switch from healing to tanking, I’d fail pretty hard at it because I wouldn’t know what the heck to do. When dealing with main switches, find out if the player has done the job before. An agreement was made where Barry had to work his way through a few lower level raids to prove his ability to tank.

You can think of it as a modified trial run. After all, Barry was re-applying to the guild with a new character after all.

Step 3: Is their gear on par with the content we’re doing?

Bite back the urge to say gear doesn’t matter.

Because when you’re a tank, it does. A Naxx level tank is going to have a tough time working on Trial of the Grand Crusader. I stipulated to Barry that if he wanted to get into our raids, he’d have to work on gear himself which meant pugging what raids he could and crafting any other pieces necessary. Emblems of Conquest allowed him to purchase items he didn’t win from pickup groups. The condition was that Barry had to bring his own character up to an acceptable raiding standard before we’d insert him into our primary lineup.

And he did. He got into as many heroics as he could to farm badges. He transferred money to purchase mats to craft tanking items and augments.

After about 3 weeks of solid gear acquisition, Barry was ready to rock. We gradually threw him in our 10 mans and kept a close eye on him before bumping him up to the 25s. He’s just about ready to tackle Trial of the Grand Crusader.

Final thoughts

There’s nothing inherently wrong with main switching. Players do get bored from time to time or maybe they undergo the grass-is-greener complex. View this as an opportunity for them contribute in a different capacity. To raiders, there’s nothing wrong with switching mains as long as long as you keep these 3 things in mind:

  • See if the guild has a need: If they don’t, you’re going to have to leave and go elsewhere. If the guild has 9 healers to select from, it’s not likely you’re going to see any action as a healer. There’s simply too many. You’re better off playing a role that a guild is lacking. The leadership will be much more receptive.
  • Prove your skills: Show that you know how to play the class and role. Prove that you’ve done your research. Take the time to be familiar with how your role might be different in certain fights. DPSing Freya is certainly different than tanking Freya.
  • Get your own gear: Different guilds handle this differently. But under my watch, if you’re going to switch mains, you better be willing to get your own gear. The guild might contribute a few BoEs or enchants for a discounted price or something, but it’s up to the individual to put in the effort. Show your willingness and passion for the class. It also proves you know what you’re doing. What kind of message does it send if Barry the Death Knight did nothing but pick up gear with shield block on it?

Officers: Who Watches the Watchmen?

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watchmen

“Quis custodiet ipsos custodes?”

I realize not many readers understand Latin. It basically translates to “Who guards the guards themselves?”.

During one of my earlier years in university, we studied up a bit on Plato’s The Republic (ethics and government stuff). Who protects the people against the protectors? Plato responds by saying they have to guard themselves against themselves. Ideally your officers are going to be just individuals who won’t become greedy or evil.

Your officers

In a majority of cases, your officers are simply normal people who have invested their time (and perhaps money) to handle guild tech or infrastructure. They’re busy tackling things that no one wants to deal with like personnel, scheduling, and what raid operations to carry out. Policy has to be continually updated. Loot has to be awarded and DKP systems have to be managed.

To be frank, the officers are the overseers of the guild and possess the power along with the responsibility.

The level headed ones have no desire to go all political. They’re leaders of a loose organization of gamers, not the mafia. There’s no backroom deals going on. With luck, there is no maneuvering or behind-the-scenes backstabbing.

Red alert!

Now something has happened. Maybe one of your leaders committed some kind of grievous offense. You, Joe raider, happen to take exception. You don’t agree with whatever they did. Maybe they completely screwed over a pug in loot. Or they might have completely dished it out to a raider one day who was undeserving. The reasons could number beyond infinity.

In any case, whatever the reason, you’re upset enough to the point where you want to do something about it.

Your options

Now here’s a list of things you can do and what might possibly happen if you go down these roads.

  • Do nothing. It’s the easiest choice. Keep it to yourself. Don’t say anything. You don’t want to rock the boat. This is something I’ve observed most players doing because they perceive there is too much at risk by doing anything else.
  • Speak to your GM. Have a chat with the boss and see what she says. Perhaps they don’t realize it’s an issue and maybe they can talk to the officer and try to resolve what happened.
  • Speak to the officer in question. Directly confront the officer in question and let them know what they did wasn’t cool. I don’t advise doing this publically. Do it privately in whispers. When I was just a grunt, I preferred taking the direct route and telling officers personally that I thought they did something wrong. It has a stronger effect then you might think.
  • Change your reaction. This option isn’t quite the same as the first. This involves a complete philosophy change on your end. Is their offense that serious? Does it really matter that much? What if you changed your reaction to the point where you could tolerate it and ignore it? The guild my alt is in has a raid leader who randomly calls people morons. I get called it myself once in a while because I can be a touch slow getting out of fires periodically. I don’t take it personally because I simply don’t care enough (It’s my alt’s guild for one).
  • Leave the guild. It’s fairly self explanatory. Be prepared to leave the guild. If you cannot accept what the guild is doing or if speaking to the GM and the officer prove to be futile, then the last option you have is to change your environment entirely. Not every guild is suited for every personality.