Halion Down and the Failure Rate

After about two and a half hours of wiping, we managed to secure the Ruby Sanctum (25). I have to say, the amount of coordination and movement made that fight fun for me to heal. Unfortunately, the logs for that encounter don’t appear to be fully functional yet. But all the mechanics, the moving, and other stuff helped reiterate to me that the encounter designers still have tricks up their sleeve. We were one of the few early guilds on the server to have taken him down (possibly the first, but I’m not sure). I suspect other guilds were working furiously on hard mode.

The trash is a nice reminder that we still have crowd control and Misdirects to start pulls. AoEing stuff isn’t always a solution. Hibernate comes in handy here (and don’t forget to split up the trash).

Every once in a while, I get a question that sounds something like this:

Hey Matt, why does your guild suck?

I usually interpret it as “Why is your guild behind on progression?”

There’s a variety of reasons. The biggest one that hit us a month ago was the attendance boss. I knew that I had a window narrowing to take down Lich King otherwise it would become extremely difficult to get things going again. I wasn’t just happy when we killed him. I was immensely relieved. It was a lot of pressure and weight off my shoulders because a kill, even with a 20% buff, was enough to help us get noticed. With some luck, maybe we won’t get stoned by the attendance boss.

The failure rate

I am personally of the belief that every player has some sort of failure rate. That is, that player has a chance where they will cause a mistake that potentially leads to a wipe. Whether it happens to be awareness, computer issues, latency (or the fact that the latest patch just destroys their computer after an hour), for whatever reason that player is going to screw up.

No, in fact, every player is guaranteed to screw up at some point. What separates them? The fact that some people don’t individually screw up as much as compared to others. For example, maybe one player screws up 1 in every 5 raids and another player screws up 1 in every 30 raids. And we’re talking minor things like not running out of fire, not dispelling an effect fast enough (for which I am guilty of), or not using a cooldown at the right time to catastrophic errors like dropping a Defile in the middle of the room or missing a bite on Blood Queen and getting mind controlled. Failure rates are going to fluctuate among players due to all sorts of factors.

After being a GM for over two years now, I think I finally learned an important lesson.

  • No matter how much gear you give a player.
  • No matter how much coaching and training you provide.
  • No matter how many tips, videos, and suggestions you send their way.
  • No matter what kind of technology they invest in.

There is always a chance that their success rate will not increase at all. Not every player is going to improve.

Right now, I’m in the midst of internally reviewing everyone. I don’t expect every player I have now to stay when the expansion debuts. Some will move on and change guilds to suit their style or times. Others will have to deal with life stuff like getting married or school. I know that I will be committing to another expansion for sure. Cutting players is something that I still haven’t quite properly learned how to do. I know the process. I know the words. I wish I knew where the resistance is and how to lessen it. I find myself reviewing players and raids, who stands out and who didn’t.

You know what I realize?

Unfortunately, it’s always the misplays, misclicks and mistakes that are engraved in the memories of raid leaders and officers everywhere. We’re built to remember when people screw up, not when they excel (unless when they really stand out and shine). Do you find it odd that when things go well, when everyone is executing as they should, nothing is really mentioned of it? It’s like like it’s completely expected. It’s just another typical raid night. Things are as it should be. Accomplishments and clutch plays just seem to be taken for granted.

I don’t know where I was going with that.

Besides, we still have several months until the expansion. Even though it may not matter as much anymore, it’s still satisfying for me to take down this stuff on hard mode. I often wonder what it’s like in top 500+ world guilds at this point in time. Would they still be raiding? Have many players burned out? At that level, it seems to me that players would eventually just get… bored. There’s nothing else left to do in the PvE scene until there are new bosses available.

Then again, I think that is a different mentality altogether. I know I’d like to experience it once but I also know I could never sustain the energy or the time required.

Cataclysm Loses its 2 Biggest Selling Points

There’s been a press release announced just minutes ago and if you want to skip the news, then you’ll want to skip out on this.

Personally, I think the loss of Path of the Titans and Guild talent trees were done mostly to shave off development time. Either that, or it just wasn’t working out quite well as the developers had hoped.

Path of the Titans – Gone!

  • Path of the Titans has been scrapped and will not be implemented.
  • Instead Blizzard will focus on improving the glyph system, as they feel it didn’t quite hit the intended goals in Wrath.
  • Glyphs will now be available in 3 categories: Major, "Medium" (PH name) and Minor.
    • Major glyphs are core to each class and will be expected to be used to perform at maximum level.
    • Medium glyphs will be to provide "fun" alterations to abilities.
    • Minor glyphs will largely function as they do today.
  • Based on the mockup shown, you’ll be able to have 3 glyphs of each type at level 85: Major, Medium and Minor.
  • The glyph UI will now display all of the glyphs available to your class, even if you haven’t learned them yet, to the right of the section where you apply your glyphs.
  • Blizzard wants to make glyphs permanent so you don’t have to carry a stack of them around. Simply learn the glyph and then you can swap it whenever you want.

I’m a little disappointed by this largely because I think Path of the Titans had so much potential for the game. Instead, what is going to happen now is that the current glyph system is going to see some additions. Another layer of glyphs means additional customization options for our characters. I liked the idea of going out on some journey to explore and discover ruins that fell under the deity that I followed.

As for the glyph, I’m curious as to what is meant by “fun” alterations. Perhaps something like this?

Major: Prayer of Healing heals an additional 20% of its initial heal over 6 seconds.
Mild: If a target hit by Prayer of Healing gets healed to full, your spellpower is increased by 5% for the next 9 seconds
Minor: Raiditude no longer requires Candles.

It also sounds like Scribes are finished.

Guild talent system – Gone!

Guild Leveling

  • There are 25 levels in total.
  • Guild talents are not going to be implemented.
  • Instead, guilds will be automatically rewarded with perks.
  • Each time a guild levels up they will receive a perk.
  • Guilds gain experience through a member participating in dungeon or raid boss kills, winning rated battlegrounds, completing quests or unlocking guild achievements.

Other than the removal of talents, there is nothing new here. It sounds like eventually, every guild will have access to the same number of perks. I’ve got some mixed feelings on this a bit largely because guild talents were another way for GMs to set their guild apart. On the other hand, it also meant that guilds could either be PvE or PvP guilds, and not necessarily both which ran contrary to their philosophies on accessibility.

I’m contemplating a pros and cons post with the rest of the WoM crew here about that very topic.

When I see the word “perk”, my brain shifts to Call of Duty mode. Oh well. No changes to the method by which guilds can gain experience. 

Guild Rewards

  • Guild currency has been scrapped.
  • Guild rewards will be unlocked by completing guild achievements.
  • Rewards will be purchased with gold, and anyone in the guild can purchase the reward once it’s unlocked.
  • Examples: mounts, tabards, heirlooms.
  • Guild mounts will have a flag attached to them that displays the guild’s emblem.

I suppose we’ll be using guild bank money to make the appropriate financial decisions. Riding around a Gryphon with our guild emblem on a flag does sound kind of cool though. Guild rewards sound like another way for guilds to set theirs apart from others. What’s unique is that guild rewards aren’t technically considered raid progression or anything like that. Actually, we won’t know until we know what the achievements actually are yet.

One possible unforeseen side effect? Gold farmers won’t just be selling WoW gold or accounts anymore. Selling guild names and achievements could be another product we’ll be seeing on the virtual black market.

Guild Reputation

  • This is a newly announced feature; players will gain reputation with their guild similar to how other reputations work in the game.
  • As you contribute to the guild by completing quests, killing bosses, winning rated BGs or completing guild achievements, you will gain reputation.
  • The best guild rewards will require having exalted reputation with your guild.
  • Guild reputation is on a per-character basis, so you’ll have to gain rep for each character you have in the guild before you can buy rewards with it.
  • Reputation is not wiped immediately upon leaving or being removed from the guild; this is to prevent losing all your progress in the guild due to someone jokingly kicking you.

Years ago, players that signed on to join my guild were informed that they would have to grind Matticus rep. Now it appears it is a reality.

This does give incentive to players to actually do stuff in the guild so that everyone benefits as a whole.

Guild Achievements

  • These will be integral to the reward and level systems. Completing one can unlock rewards as well as give the guild experience.
  • Guild achievements are earned and owned by the guild, so once it has it, it never goes away — even if all members who participated leave the guild.
  • Even classic raids will help level your guild. A new version of the classic raid meta will become available that guilds can complete.
  • When viewing a guild achievement it will display the members who participated in earning that achievement.
  • To earn a guild achievement you must have 7 of 10 or 20 of 25 players in the raid be members of your guild.
  • There will be realm first achievements for guilds, as well as individual players.

Just when I thought I would never have to go back to take down C’Thun again. Looks like I may have to do it again just for the guild achievement and guild perk.

Guild Window

  • The guild UI has received an overhaul and contains:
    • The guild xp bar and its current level.
    • An RSS-like feed of the latest news for the guild; boss kills, level milestones, etc.
    • Some news like major raid boss kills or level 85 will be "sticky" (this is determined by Blizzard) and will persist at the top of the feed for a while.
    • An upcoming events section that is a snapshot of your guild’s calendar.
    • The most recent perk the guild has earned, and the one for reaching the next level.
    • The guild reputation bar (this is specific to your character).
  • The guild roster page has also been overhauled and now contains a professions display for each member.
  • You will be able to click on profession icons and view the recipes a guild member has, even while they’re offline.

What would be cool is if this guild information can be parsed and echoed into blogs and other areas. Great tool with which we can show off what our guilds have done. The ability to inspect and view what guild members can craft has been a long time coming.

All in all, I’m not completely let down by the announcement. After thinking about it and examining it more from other angles, it sounds like the ideas are still there. It’s just the methodology that will end up being different.

How about you guys? Not happy with the loss of Path of the Titans or Guild Talent points?

Edit: On a completely unrelated note, I’m currently looking for an Elemental Shaman, or a Holy Pally for my guild. Even if you’re not the class or spec but would still like to raid, go ahead and apply anyway.

Lodur’s Week In Review

A couple weeks ago we heard that AVR/AVRE has an expiration date. Simply put the addon just did too much by allowing a player to draw essentially in 3D on top of the in game environment. This really drove home how much players respond to visual cues. However not everyone is a visual based player. How about those that rely on sound for their notifications?

I started thinking about this last week. I have been using Deus Vox Encounters as my boss mod of choice for a little bit and have grown pretty accustomed to it. Last week though, new requirements for a particular fight called for BigWigs to be installed over any other boss mod. I’ll get into the why of that in just a second. Making this switch really clued me in to how much I actually draw from audio cues. As a healer, and a raid officer, my attention is always in a thousand different directions at once. My own healing, watching where I’m standing and paying attention to the boss fights, but also watching all my healers and the other raider to make sure people are doing what they are doing. Even with screen flashes, and emphasized bars / buttons etc, I can miss things. Well let me be honest here, I WILL miss things. You can only divide your attention so much before it is spread too thin. DXE allowed for custom sounds for all major and most minor events, allowing me to play a different sound for an incoming Infest or a Pending Defile. This way I wouldn’t have to look for an alert, but rather just listen for a sound. I play with most of the in game sounds turned pretty low unless a specific encounter calls for something different, so it made it easy to add another layer of my awareness to playing.

Enter BigWigs. BigWigs has been a pretty common standard among raiders for a while now. The mod is pretty robust and allows you a lot of different choices in your notifications. The reason it became standard for raider was how it alerts you to defile. If you enable a mode called super enhanced, it will actually have a voice counting down the time to cast audibly. Some folks were having trouble with defile and moving away from it, so BigWigs enhanced mode was the answer, and to be honest I do really like that part of it.

This leaves me with two boss mods installed. I tried running this entire last week with only BigWigs and I just can’t do it. I tried, but all it did was make me realize how much I rely on those audio cues to keep my own rear alive while watching everyone else.  It does not have the same depth in the library of sounds that DXE does. Where I could literally have dozens of sounds in DXE, there is only a limited number in BigWigs. I tried adding new sounds by modifying the .lua files as well, but found that to be nigh impossible with BW, but it was something I’ve been able to do with DXE. So, for every encounter BUT LK, I use DXE. For LK I swap BigWigs on. Now if only DXE could do me a super enhanced countdown mode I’d be super super happy.

I’m sure you’re wondering what today’s post image has to do with my post.  This last week I realized exactly how much I love having a ret paladin and a boomkin in raid. I am a haste junkie, there is no denying it. I love the stat and its ability to give me 1.5 second (or lower) cast time chain heals. If you were to roll my character’s sleeves up, it is likely that you would find the tell-tale signs of haste abuse. Before we would rarely have one, and more commonly neither, but recently it has become much more common place to have both in our groups. Improved Moonkin Form gives all players in range of the aura 3% haste as does Swift Retribution these stack as a multiplicative effect with Wrath of Air Totem. With my current haste total, either of these combined with the totem pushes me to the haste cap, and let me tell you it is addicting. The added bonus for me is that our fairly recent new hire and boomkin Friskme is one heck of a guy. Good sense of humor, good numbers, knows how to handle himself in a fight, and as of recent has become my corner buddy on BQL and the sparkle council. We’ve gotten used to each others movements during the encounters and know exactly how to shift around each other without vocalizing. Also, he’s damn fast on the innervate button when I need it, and that makes me happy. I’ve always enjoyed the company of the druids in <Unpossible>, and Frisk fits right in.

Last but not least, for those of you who don’t follow me on Twitter, I have had a wonderful idea for a new project that a lot of people seem to be behind. Come Cataclysm I’m starting a fun guild up as a side project. No, I’m not leaving Unpossible, that will always be my home. Instead the guild I want to make will be more fun and casual with a slight character quirk. I’ll get more into it at a later date, but for now I need your input. There have been several choices as to where to start this little party, and so far there are 4 major contenders.

What Server Should the Guild be Started on?

  • Other (100%, 8 Votes)
  • Earthen Ring (75%, 6 Votes)
  • Nerzhul (50%, 4 Votes)
  • Feathermoon (50%, 4 Votes)
  • Zul'jin (38%, 3 Votes)

Total Voters: 18

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So if you think I should start it up on one of those please feel free to vote on it. If you think I should start it on a different server, vote for other and let me know what realm and why in the comments.

Well that’s it for this past week, how about you? Do anything fun? Find out anything interesting?

Special thanks to @immamoonkin for this week’s article image. Thank you!

Guild Survival Guide: How to Apologize

apologize

You screwed up big time. You’ve infuriated a good number of people. Whatever it is, you made a mistake and you need to own up to it.

The problem?

You’ve never really apologized to anyone in a game before. Something I’ve noticed when playing online video games is that egos can get in the way of someone apologizing. GMs and officers screw up. We’re not perfect and we do make mistakes. The least we can do is own up to it.

Step 1: Figure out what they want to hear

Do you know how you offended them? Are your listeners justified in how they feel if you were in their position? Keep in mind what would be going on through their head when deciding your respond.

Step 2: Has it been a long time?

The intensity of the resentment will scale depending on the length of time they’ve waited for you. That means your apology will need to scale accordingly.

Step 3: Can it be made up?

It sounds cheesy, but see if there’s some way you can make it up to them. Try offering up some gold or buying them a gift. Offer to run them through an activity like an instance or a quest. If all else fails, you can’t go wrong when asking “Is there anything I can do to help you feel better about this?”

Step 4: Go full audio

A lot of communication and meaning is lost when typing messages to other people. At the very least, if you’re apologizing over a voice program, your sincerity and tone can help add to the strength of your message.

Step 5: Be sincere and straight to the point

“Look, I screwed up. I’m sorry. What I did was wrong. I know I can’t really make up for what happened but I will take full responsibility for it. This might not make up for it, but it would mean a lot if you’d accept this item/gold/activity from me. It’s a minor gesture, true. You’re pissed and I get it. I will do my best to make sure it won’t happen again. If there’s anything else I can do to make things cool between up, please let me know.”

Step 6: Give them the opportunity to speak

Don’t say anything and give them their chance to say something. Listen and don’t offer up any excuses or explanations for why you did the things you did unless you’re asked to. Once they’re done saying their peace, apologize again.

It might not fix everything. The apology might even get rejected but at least you’ve shown the willingness to take responsibility for your screw ups. It is up to them whether or not to accept and you have to be prepared for the worst case scenario. If that player was a big asset to you and your guild, they might just leave over such a grievous offense. You can’t win every battle.

10 Tips: How To Organise A Guild Meet

Last week I Herded Cats.

Well, all right, not really cats. I’m not a crazy cat lady and my guild members aren’t felines with string addictions. But our annual guild meet up – or Herd Moot as we call it – finished last week. But what does this mean to you?

I know a lot of guilds meet up. I know some would like to and aren’t sure where to begin. I figured I might share a few pointers with you in case it’s something you might ever consider organising with your guild, whatever game you play. Pointers you wouldn’t necessarily think of immediately, and which I’ve learnt both during this Moot and through organising similar knees-up in the past.

It really is worth it. More’s the point, it really isn’t impossible.

We had folks travel from other parts of the UK, and from Finland and Norway. I deduce from the fact that everyone said they didn’t want to leave and some have made a point of saying they’re now actively looking to move here that everyone had a good time. Heck, we’re vaguely considering through the post-Moot recovery haze that we might organise another Moot for later in the year.

So, a few things to keep in mind for you as an organiser – or you as a participant supporting your organiser – to help your own Moot go smoothly.

1. Flexible plans. You’ll select precise times/dates. Be prepared for participants to either choose to travel on slightly different times/days which best suit themselves and their finances, or simply get it wrong, without checking with you first. For example, I organised our Moot for Friday-Monday; it ended up being Thursday-Wednesday due to peoples’ flights. You don’t need to stress if this happens, or worry if you have obligations like work on ‘extra’ days – the group can look after itself for a bit! Stay on top of travel details and keep in mind how many of the group are around at any one time.

2. Intensity. Think about how important it is that your group spends all of the meet together. Think about how long your meet is; if it’s quite short – 24 hours – you might well spend the whole day together as a group. if the meet is a few days then it’s likely to be part-meet part-holiday for anyone who’s travelled. Leaving them some time to themselves over the few days for exploring a new place on holiday might be just what both them and you need!

3. Health. Always ask anyone you’re ‘overseeing’ if they have medical conditions you should be aware of. Reassure them that you won’t make a big deal of it and it’s for your reference in case anything goes wrong or they fall ill. It’s highly likely everyone will have niggling little issues that they won’t think it worth telling you about when you ask, but which will probably come out during your meet when they suddenly remember their bad knee doesn’t like the long walk the group’s halfway through. Give them plenty of opportunity to think of telling you anything pertinent; if you’re planning a walk, tell them in advance, and how far, and if there are options to stop halfway through. For ‘active’ pursuits it’s also useful to have an idea of your group’s general (and lowest) fitness level. We found that half our group weren’t as up for long, pretty walks as others were.

Also, get basic health supplies in. I believe a first aid kit is vital if hopefully unnecessary, and last week found me handing out painkillers to various Cats for migraines to hangovers to general aches.

4. Finances. Your group will probably reflect a range of financial situations. Try to get an idea of the range of your group’s finances early on by talking to individuals quietly and in confidence. Then plan a spread of activities accordingly. Remember that money is a sensitive thing for everyone, whatever their position – don’t blather publicly about who can afford which activities. if necessary plan a couple of options for any one time that differ financially; people can decide for themselves which they want to do.

5. Gaming. You do want to spend some time together playing the game you all have in common – it’s great fun to all be in the same physical space playing it. Even so, strike a balance between ‘real life’ activities which don’t involve WoW/whatever MMO you play, and playing the MMO. For us, that balance was one main evening session and a smaller, less organised session, over 6 days.

6. Booking responsibility. Everyone participating is responsible for booking something. For you that’s ensuring there are arrangements for a place to game. That might be a LAN in someone’s residence, which requires cables and technical equipment, or booking an internet cafe or hotel conference room.

Any participants travelling to the meet need to take responsibility for their own travel and accommodation; unless they really really want to give you their credit card details (big nono for so many reasons). The only help you should give them is to encourage them to book early and have either yourself or someone with knowledge of the area research/suggest some affordable accommodation options and travel sites. Bear in mind some people may not have travelled much and may need more help organising themselves than others.

7. Communication. As the organiser you need to be approachable. Maintain a dialogue with participants in the run-up to the meet. Less intrusive/immediate forms of contact like Facebook are ideal as it gives others the opportunity to reply in their own time, and you the ability to chase them up if they take too long to keep you posted. IM services such as Skype or MSN also work well, particularly the closer the meet is, and particularly if you are having to chase particular individuals for details.

On a more specific note, if your group doesn’t often use voice software while gaming and you have people coming from other countries, they may be worried about speaking English (or whatever language). One of our guild members was particularly worried about his spoken English; we reassured him as much as possible and I also offered to talk to him on a voice skype chat before the Moot as a ‘practice’/’soft’ speaking run before he got here.

8. Recognition. You’re all about to do something scary: go out of your way to Meet Faceless People Off The Internet. Most people in your group will be nervous to some degree. You should share your details with participants to help them see you’re not a betentacled monster and so that you can stay abreast of travel details on the first day. Mobile/cell phone number exchange is crucial, as is a picture of yourself.  Hopefully by setting this good example you’ll inspire them to share theirs back with you.

9. Visibility. Buy sticky labels. Have everyone wear one with their character name and real name for the first day or two. Sounds geeky, right? Mayhap, but it’s also practical and puts folks at ease with remembering real names and using them. You could commission individual t-shirts or hats displaying names and character information or pictures too, if you really want to push the boat out and add a memorable touch given that labels are easily lost and not much of a fashion accessory,

10. Age range. Some guilds have people of a range of ages playing. Be aware of the youngest and oldest ages you have. You may need to generally think round activities that all age groups can enjoy. On a more specific note – don’t make alcohol a part of your meet if you have folks under the legal drinking age (doh!). If you have really young folks, keep a general eye on them. This all may not be a problem for you; it wasn’t for us as we’re one of many guilds of a similar age range. But it’s easy for age differences to slip your mind when you’ve known people online for so long without actually ‘seeing’ them.

I hope some of that is useful to you and your guildies. It might look like a lot of work or a scary concept when laid out in practical tidbits but fear ye not. Guild meets can be really special events creating long-lasting memories and deeper relationships. Particularly if you keep an open mind for practical details!

What about you – are you considering doing something as crazy as this? If so, do you have any questions/worries? Have you organised meets, and have tidbits to add or any stories to share? Or do you think the idea of meeting up with the pixels you adventure is weird and wrong?

This is an article by Mimetir, an owl (and resto shaman) of a raid leader on The Venture Co. (EU) You can find HMHB.org’s post on the best organic painkillers here.