Policy

Tough Call: Time vs Talent

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803068_47829639aWelcome back for another episode of Tough Call with me, Viktory.  Today I want to discuss roster evaluation, and specifically, two factors to look at when examining your depth charts.

You do have a depth chart for your raid positions right?

… Please tell me you have a depth chart for your various raid roles and you’re not just bringing whoever shows up first …

(For anyone who doesn’t get the sport analogy, a depth chart basically lists each position and ranks the players have that position in order. You have your go-to guy/gal, the back-up, the back-back-up, etc.)

Editor’s Note: Before we go any further, if you are of the steadfast opinion that nobody deserves to be benched, or that your best friends deserve a spot in every raid, you will likely want to stop now.

Okay, so let’s say you’ve got your full raid roster in front of you and you’re trying to figure out who’s going to make the cut and get a stable spot in your 25-man raid. Obviously you have certain roles you need to fill (tanks, healers, melee, ranged) and certain skills you need players to possess in those roles (AoE heals, interrupts, soak tank, kiting, etc).  You’ve got a lot of criteria to look at when deciding who is THE BEST player for you to bring to your raid. 

(Remember, “take the player, not the class” implies “take the best possible player”.

One of the more common downfalls I’ve seen leaders suffer, and one of the worst traps I’ve seen players try to spring on their Raid Leader, is the substitution of Time for Talent/Aptitude.

A few weeks ago I told you that “preparation is king”, and while that still holds true, by now you should be seeing who actually knows what’s expected of them, and who’s just reading a script.  In fact, if we think of raiding like a foreign language, we can come up with three archetypes.

Native Speakers

Some players have a lot of natural talent.  These players are the mage who always does crazy DPS and makes it look easy, the guy who plays a utility spec and still manages to do competitive DPS, the healer who can instinctively spot issues with the raid and react in a clutch moment (see Matticus in his prime*).  Everyone loves to have these guys around, especially when they don’t act entitled or get lazy because they think they’re too good to need to put in the grunt work.

*Note: I said “see”, not “listen to”.  He’s a horrible story-teller.

Fluent Professionals

Other players have to work hard to produce the output you’re looking for.  Think Rudy here, the guy with a lot of heart who does his homework and gives you the results you’re looking for.  As a leader you know that he’s always reading up on the relevant websites, maybe talking to other progression raiders who play his spec, and is constantly seeking ways to improve.  Through their effort, they are just as good, or nearly as good as your top tier guys.  The key here is that you DO see them improving, carrying their load, and not causing wipes.

I think a “perfect raid” is filled with a solid mix of these two personalities.  However, we need to minimize or weed-out the last group:

Tourists

The personality to absolutely avoid is the “trained noob”, to borrow a term from Pure Pwnage.  These are players who bring sub-par skill, spend a lot of time logged on, but instead of learning and absorbing their class mechanics, they may have only learned the accepted boss strat.  These are the guys at the cafe with their French-to-English dictionary out, trying to look-up each word the waiter just said, because they were not expecting that response.

Players like this will present a liability to your raid anytime things deviate from the norm.  Get bad RNG on a boss, or timers that don’t line up with the abilities the boss is using, and you can bet that these players will be toast.  Customize the Tankspot strat to meet the capabilities of your raid, and you just may find these guys out of position and thoroughly confused.

Don’t be fooled by people who have a lot of time and very little aptitude.  It all comes down to who can get the job done. 

It is up to you, as part of raid management, to spot the player who may have raid knowledge, but not raid awareness, and figure out a solution.  Determining who’s a “fluent professional” and who’s just a “tourist” will help boost your raid output (and morale) immensely. 

If it’s my call, I’d put that person as far back on my depth chart as possible, only bringing them when I must class-stack, or when other players are missing, and I’d definitely keep recruitment open until I found a good core that was made up all “native speakers” and “fluent professionals”.

Please leave any questions or suggestions for future topics neatly stacked in the comments below.  Shoot, if you’re so inclined, leave details of your most epic knitting accomplishment, too. Those are always cool.

Tough Call: Is Preparation Enough?

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683292_50743243Welcome to Tough Call with me, Viktory.  This column aims to answer some questions and start even more discussions about one of the trickier aspects of raiding, raid leadership.  Sometimes “raid leadership” will mean strictly talking about class composition, role management, benching policies and loot, and inevitably sometimes it will bleed over into overall guild leadership. 

Based on my own experiences and the conversations I have every week with current and past guild/raid leaders, I know that this is one area where there is almost no black and white, and everyone can use some help or constructive criticism at times. 

I can tell you now that my answers will not be the universally-applicable answer, nor will they be the happy/nice/”make everyone love me” solutions.  That simply is not effective; raid management isn’t a WordPress plug-in, it’s a graduate-level course in human relations and resource management and we’re all crazy for trying to do it. 

My aim is always to have the most efficient raid possible, so that we can get in, get the job done, then go have a beer and pat ourselves on the back afterwards. 
Bottom line, the intent of this column will be to discuss how to make the decisions that the 24 other people in your raid would hate to make.  After-all, “uneasy lies the head that wears the crown”; but hey, you get to wear a frickin’ crown!

Now let’s move on to this week’s topic.

Preparation is the bare minimum

This week, many of you will either be grouping together for your guild’s first serious raids this expansion, or will be seeing more of your guildies hitting the gear levels to be able to join your raiding ranks.  Either way, you should be in a position where you have to decide who you will take to raids and who will be coming in off the bench.

In order to field the best team possible as you roll into a brand new expansion, you cannot always rely on the players who were your all-stars in Wrath.  Some may have grown complacent.  Some may have life commitments that prevent them from gearing-up (or even leveling up) as the same pace as the rest of your guild.  Some may even be less interested in raiding than they were last go-round.  Regardless of the reason, you owe it to your group to take an honest look at every possible option and make the best decisions.

If your group is already 12/12, please accept this High-Five and check back with us next week.  If your group is exactly 10 people and you would never dream of raiding with anyone else regardless of how long you have to wait…  let’s agree to disagree

If you’re still with me, I assume you’re not in one of those first two groups, and you’re probably facing some of the same decisions I’ve had to make this week.

For the sake of argument, let’s presume you’re doing 25-man raiding and have a roster of 30-40 people to choose from.  Six months ago, you could have considered multiple factors: experience, achievements, badge-gear vs boss-drops, etc.

Today, preparation is king.

Preparation does not always mean gear.  Sometimes people can get lucky and every instance they run drops exactly what they need.  I’ve seen it.  That doesn’t mean that they are any more prepared to raid than they were the day before, it just means that they may have a larger margin for error.

  • Among your healers, who is most prepared to keep your team alive when you’re in those first raid encounters?  
  • Who has taken the time to watch the videos, read the boss breakdowns, and consider what parts of their class/spec are best suited for each fight mechanic?  
  • Which of your tanks knows what is expected of them on each fight and which one is just hoping you’ll point them towards a boss and let them button-mash?

It should be absolutely unacceptable for your raid members to expect you to give them boss breakdowns before each pull.  Efficient raids will already be slowed down by new class mechanics and everyone needing new loot, you absolutely cannot allow another 10-15 minutes per raid to explain the strat.  Certainly you may review how your implementation of the suggested strat may differ (where to group on Altramedes, which drake to focus first on Halfus, etc), but the concepts and fight mechanics should have been discussed on your guild forums well before raid day.  This includes making sure the vital roles (such as interrupts, counter-spells, DPS tranquilities, etc.) have been assigned, preferably including back-ups.  If someone cannot meet this minimum standard, then they are not prepared to meet the challenges of raiding in Cataclysm and have made your decision that much easier. 

Remember, your roster should be a living document, constantly changing to meet your needs, and hopefully constantly improving as time goes on.  If you bring in the player who is most prepared, the one who went through the beta, has cleared every heroic 20 times, did 10-man raids before your guild had 25 people ready and thinks they know exactly what to do on each fight; that player can still fail.  They might have learned all this to mask the fact that they suck as moving out of the fire.  Preparation doesn’t show skill, but it does show dedication to the ideal of efficient and knowledgeable raiding.

Preparation is king, but it is not a guarantee.  Pick the guys who know what is expected of them so that you stay alive longer and can get the best possible looks at the new content.  Then, after a few nights, go back and use this experience to help you pick out who your top performers are.

Raid Leading 101: 3 Important Communication Tips

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Last week, we covered some of the basic pro’s and con’s to both 10- and 25-man raid styles. Thanks everyone to their input and comments. I’ll be updating the post soon to get those new items in there! This week, we cover the art of communication.

Now that you’ve donned the crown of Raid Leader, you have to pontificate with your subjects… meaning you have to talk to your raiders. This sometimes can be the hardest aspect of the job. You definitely have to be more “on the ball” than the other people on the team. In my time as a raider, and also as a Raid Leader, I’ve always found the best Raid Leaders have been great communicators.

Choosing Your Style

When I raid, I like a positive and friendly environment. In raid environments, I usually do best when people are laughing, smiling, and overall having a good time. This is a game for me, and although I take it seriously, I work hard to make sure people are having fun. As a Raid Leader, I try to impress that upon my raiders.

It’s on you, as Raid Leader, to decide how you’re going to motivate your team. Positive reinforcement? Brow-beating? Drill Sergeant? I’m particularly biased towards the positive reinforcement, but I also see the benefits of other styles as well. Think of it this way:

  • You can take each good thing from a wipe and build on it. Encourage that kind of behavior or style of playing. Praise the healers for an excellent job handling that attempt, even if they ended up wiping.
  • You can point out the faults in each attempt, in an effort to discourage that from happening again. Even take it farther and threaten substitution if it happens again. Point out that if the mage doesn’t move the split second he needs to, he’s getting replaced.
  • You can be the strong, silent type. No news is good news. Set your assignments, and let the raiders discover what went wrong.

Either way you go, you must be aware of what kind of style you possess. This will easily decide what kind of raiders you’re going to have. There are plenty of raiders out there that enjoy different styles of raiding. Some like tough competition, some like the team environment. Be conscious of the tone you’re setting, whatever that may be.

Your Intentions

Just like in the olden days when a gentleman would court a lady, they would state their intentions. You must do the same. This goes back to our discussion on motivation. Have you been honest with yourself about your motivation? What do you want to achieve? How do you want to go about it (all things we’ll eventually cover)? You need to be up front with your raiders on what the goal of this adventure is:

  • What size are you going with? 10 or 25?
  • Are you going to work towards heroics? or just normal?
  • Are you bringing close friends? or are you valuing performance over history?
  • What sort of attendance policy do you intend to have?

By setting out the groundwork to your raiders, there’s very little room for guessing on your part. When you talk things out, it solidifies it in your own mind. Also, all of your raiders and potential recruits will know what they’re getting into, and what to expect.

Honesty is the Best Policy

An awesome line from my favorite movie, Swingers: “Respect my ass. What they respect is honesty.” The same holds true for being a Raid Leader. You need to be a straight shooter. If you want someone on your team, you need to be up front about it. If something’s not working out, you gotta speak up.

I’ve learned this first hand as a Raid Leader. **STORY TIME** When I was running the original Team Sport raids, we had a warlock that was never up to snuff. We tried to be up front from the beginning about what we expected of the raid team, and we knew that this warlock wasn’t up to it. Nice person, and fun player but just didn’t have the extra “oomph” to raid at the level we wanted to. Constantly long AFKs, not paying attention in fights, etc. Since we let it go on for so long, it had become acceptable to this player to act like that. When it came down to saying that we wanted to move forward but without the warlock, we were met with some unnecessary drama.

Essentially, if we had been honest up front regarding what we expected and that the warlock’s behavior wasn’t what we were looking for, we would’ve saved a lot of trouble. Now, within the Raid Team, I have little to no problem telling people that not signing up is unacceptable, or that not having food/flask is not gonna cut it. I’m not a jerk about it, but I’m honest with my raiders about what I expect of them on the team, and when they’re not getting invites or raid spots, they should know why.

How have you stepped up to the task of communicating to your raid? Are there any alternate methods/tips you’ve used that have been particularly efficient?

Raid Leading 101: 10 vs 25

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Probably as old as when Burning Crusade launched is the discussion of 10man vs 25man. The jump from 40man to 25man jolted a lot of raiders and caused the collapse of several teams. Raid teams started out in 10-man Karazhan, which geared them to enter the 25-mans until the end of the expansion (Gruul’s Lair, Magtheridon’s Lair, Serpentshrine Cavern, Tempest Keep, Black Temple, Sunwell Plateau), with a 10man Zul’Aman thrown in for flavor.

From what I saw, there was a stigma that 10mans were inferior to 25man. 25man Raid Leaders were thought of as more commanding and needed more control over their team, whereas 10man Raid Leaders didn’t have as much responsibility. The only way to get any decent gear in Burning Crusade was to run 25man raids. Legendaries were obtained only in the greater of the two. The end result was people preferring 25mans over 10mans, even lasting into Wrath of the Lich King. Anyone else remember needing to get into 25-man Trial of the Crusader to get a decent trinket at the time?

However, with Cataclysm, the tables have shifted toward more balance. With the changes that Blizzard implemented, there is less pressure on needing to raid a certain size. Let’s take a look at the pro’s and con’s (as I’ve seen it).

25-man

  • More likely to have every raid buff due to a larger raid.
  • Raiders of the same class can feel more free to tweak their specs.
  • More forgiving to players that may be a little “sub-par”.
  • Battles have a more “epic” feel with a bigger raid.
  • More players = wealth of opinions in strategizing fights.
  • Three in-combat resurrections allowed per fight.
  • Raid competition may not be as crucial (melee vs ranged).
  • ————————————
  • Maintaining control over a bigger group.
  • More standby’s may be needed.
  • More people may equal conflicting egos/personalities.
  • Possible to run into scheduling difficulties.
  • Harder to start up from scratch.
  • Easier for people to slightly slack at times.
  • More officers may be needed.

10-man

  • Usually tighter-knit group.
  • Easier to start up from scratch.
  • More responsibility on each player.
  • Possible to have one of each class (very little gear competition).
  • Fewer standby’s may be needed.
  • Fewer officers or leaders needed.
  • ——————————–
  • Less input for fight strategies.
  • With fewer people, the fights may feel “less epic”.
  • More responsibility on each player.
  • Less room for error.
  • One in-combat resurrection available per fight.
  • Possible to miss certain raid buffs because of limited raiders.
  • Less room for error because of fewer players.
  • Raid composition may matter more (melee vs ranged).

The Choice is Yours

When you’re deciding on which side to go with, keep all of these things in mind. Some of the pro’s and con’s are the same. “More responsibility for each player” may be a good thing for your team or it may not be. You and your team are going to weigh these points differently, and that’s perfectly fine. It all goes back to what you want out of your team. Maybe you want the “epic feel” of 25man and don’t mind dealing with more people/schedules. Perhaps you like less gear competition but don’t mind putting more responsibility on each individual raider.

Remember, the same ilevel gear drops off of 10man vs 25man, so that’s no longer a factor. More gear drops on 25-man than on 10-man to even the scale. Also, Blizzard is still working on balancing the difficulty of the raid sizes, so one doesn’t feel noticeably harder than the other. Personally, I feel this is hard to achieve, but I’m fine with them getting it as close as they can.

As for me, we’ve decided on 10-man since the beginning. I don’t want to put in the extra effort needed to wrangle 24 other players, and we like the greater responsibility placed on each raider. We may not have that “epic” feel because we prefer a more intimate raiding environment. It’s not that I don’t enjoy 25man raiding, but I prefer 10man.

What about you and your team? Have you already made a decision? Are you split? What other pro’s and con’s can you add to the above list?

 

Friends and Raiders: Saying goodbye to guildies

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How to properly leave a guild has been a topic often talked about, and even more so as of late with the imminent expansion. It’s that time of year when some folks try to find a better fit than the guild there in, others are taking the opportunity to step away from the game and focus on real life more and some are just out-right quitting the game. No matter the reason, it’s never an easy choice to make. You’re effectively stepping back from one thing you love to focus on something else that you likely care about equally.

Let’s be honest here for a minute. It is incredibly rare for someone to play a game contractually, and in the case of an MMO until the servers go dark. I said incredibly rare because even though you hear of players (or you may very well be one) that still play EQ, for the most part that is a small cross-section of the modern gamer totals. Entering into an MMO you have to have an expectation that people have the potential to leave. Yes, making friends in an MMO can be an extremely rewarding experience, but if you aren’t prepared for the possibility that the person may walk away from the game, you can be left quite devastated.

Minimizing impact

People leaving the game  can be tough on a guild as well, especially if it is a person in a leadership position or someone who has become a person that others depend on in a raid. It’s even harder when it’s someone you consider a close friend.

Let us say that an officer is leaving the game in any serious capacity for what may very well be forever to pursue activities in the real world. Let us also say that said officer is an integral part in the running of the guild, like recruitment, raid leadership or any of the various other administration tasks. That leaves a gap in leadership that has to be filled, and in most cases, pretty quickly. The same holds true for a raider, let’s say the top DPS in the raid decides it’s time to leave. Depending on the rest of the guild and group composition it can leave you with a hell of a damage gap to fill. That affects the rest of the guild’s progression through content later on. This becomes compounded when the departures are unannounced or rather sudden. If people think others are leaving out of the blue, it can sometimes cause a panic attack and cause enough of a stir to leave lasting ripples with other members.

If you are considering leaving a guild or quitting the game, the most important thing to keep in mind is communication. This is especially true if you are in any position of power, or importance, within the structure of a guild. You should never feel you have no choice but to play the game. While some of us have chosen to make a profession out of gaming, for most people it is a source of relaxation and venting. A safe haven if you will. That said, if a game becomes no longer fun, or if you need to find a better place in order to have that fun you should be allowed to do so. The same goes for real life. Anything that happens out of the game should take precedence over any obligations in game. One of the key things when even considering breaking off from a guild or the game in general is communication. Letting key people know ahead of time can help lessen the impact of your departure, and it can afford you some much needed piece of mind in making your decision. Talk to your GM about it, if there is a morale officer in the guild talk to them about it as well, maybe even your class lead if your guild has implemented those ranks.

The point is talking about it, even if you’re just considering it, will not only give people a heads up, but give you an outlet to talk things out. It may help to make you feel a lot better about your choice if you decide to move on. If your guild has forums set up, it is advisable to make a going away or stepping down/back post just to let people know where you’re going. You may be surprised how your leaving affects people around you in game on a personal level, and how much just knowing ahead of time that you’re leaving can help them cope.

Story time

I’ve made a lot of friends in game over the years. On several of those occasions it has turned into a real life friendship. In my previous installments of Friends and Raiders I’ve discussed making lasting friendships, walking the balance between friends and leadership and I’ve even introduced you to my healing team. One of my best friends, Eromon, I met through the game, and found out we lived in the same city. He has since left the game mostly but we still remain in touch. Before he left, we talked about his departure in great detail before anything was said to the guild. It helped him know he was making the right decision, and helped with being able to answer guildie question.

So about a month ago, Unpossible decided it was time to take a break from raiding. We’ve been hitting ICC pretty hard since it was released with little to now time off. Officers gathered and decided that a break before Cataclysm was a good idea and would give people a chance to unwind, relax and have fun doing random things like achievements or *gasp* play other games and maybe leave the house! ( I kid, I kid.) Before this break, one of our top DPS and an officer expressed that he felt it was time to leave the game behind, or at least step back from it. He felt that it was time to focus on other things in his life. We showed him how much we loved him at BlizzCon this year by playing one hell of a prank on him. For the last two weeks, he has been true to his word and hasn’t logged in. Not only is he a big chunk of our DPS and an officer, he is a really good friend of mine. He was one of the first people I met in Unpossible 6 years ago, and was always someone I had great respect for and someone I’ve grown to call a friend. Him leaving marks a hole in our DPS, our leadership structure, and our guild. We’ll still keep in touch over media like facebook and email, so at least on a personal level I’ll still have contact with him.

A few days ago, another two members of our guild announced that they too would be stepping back. One, a rogue who was consistently in our top 3 slots for DPS for as long as I can remember. The second is his wife, and a core member of my healing team. She is also an officer in our guild. Losing him is another big hit on our DPS, and honestly he’s one heck of a guildie and a great guy. His wife, for me, puts a very large hole in my healing team that I will need to fill as well as marking the falling of another tree from my “Forest of Win™”. On a personal level, I will miss them both in game dearly but will try to keep in touch with them via other media.

When I heard that these three were leaving, to be honest I was a bit devastated. It took a little bit for me to work it all out. With Zabos I at least had time to let it sink in and get used to the idea. Because we talked about it before hand. With our rogue and his wife, I had zero warning. These are people that I had come to rely on in raids, in guild structure and honestly were people that I had grown so accustomed to talking to during raids I couldn’t imagine not having them around. When I saw their post declaring that they were essentially stepping back that day,  it hit me all at once and in between personal feelings about their departure, I had to start planning to replace at least my lost healer to make my raiding heal team whole again. It’s something I’m still a little at odds with, just because it blindsided me. Thankfully their posts were very comprehensive, so there are no questions as to why they are stepping down. I know a lot of people in the guild are sad at their leaving, and many have already started asking how we are going to fill those gaps in our raid team.

The difference between the two really is simply that Zabos talked to me about it well before coming to a decision. It didn’t hit nearly as hard, and I was better prepared to deal with it. The other two really hit hard especially on a personal level. I had no idea they were even considering stepping back from the game. Both however communicated why they were leaving so that when guildies found out, there was not mass panic, and no jumping off the proverbial cliff.

Endings are just new beginnings

The world still turns and the server hamsters are still, hopefully, running. Cataclysm is less than a week away, and everyone is getting excited to have new quests, new dungeons and to have that fresh new game smell. Unpossible will still be there. We’ve survived since the game was brand-spanking-new, and we’ll likely be around until the server go dark. Sure, we’ll lose members along the way, but we’ll gain more friends as well. We’ll promote new people to officer as it’s needed and continue to thrive. People are already beginning to step up to try to take the place of those that left, and we’ll be able to fill the raid rolls and keep the ball rolling. That’s the nature of the game after all. We’re going to go ahead and punch Deathwing in the face, and chew through whatever the game throws at us. We’ll miss those that have left, and we’ll tell new guildies all the awesome stories about those that came before them. It’s like keeping an oral tradition alive, their stories will live on. For me though,  I know this newly minted Dwarf Shaman is a lifer. I’m in until the world goes dark.

So how about you? Have you lost any important members to your guild? Did they let you know they were leaving before hand? Have you left a guild and let them know?

Well that’s it for this week. Until next time, Happy Healing!