Guild Rebuilding 101

Thanks to everyone for their kind words and support. The past week has been extremely hectic and straining as recruiting efforts kicked into over drive. I am pleased to announce that Conquest is on the way to finalizing a roster going into Firelands. We actually went back in last Tuesday. All in all, I think its a fair bet to say that we experienced the highest turnover in a raiding roster but managed to recover within a span of about 4-5 days. This included solidifying the main tank and off tank positions, numerous DPS in addition to a new raid leader.

Pulled that off over a weekend. We’re stable right now which is good. We’ve got a consistent group of veterans combined with newer players who are just stepping foot into Firelands. I consider myself extremely fortunate and lucky. I daresay most guild leaders would have definitely thrown in the towel and called it a career.

What were the steps?

Step 1: Reassure everyone

When a potential guild crushing event occurs, the first thing to do is say everything’s going to be alright. This involves damage control out the ying yang. 

The first thing I did was explain to every player what was going on and what our plans were going forward. Our plan was to rebuild and develop our player base back to a number which allowed us to comfortable go into Firelands. After that, we would then begin the process of gradually cutting or developing players as needed to get them at a skill level consistent with what was needed to get us through the bosses. I had no illusions that it was going to be easy. I wanted to be back in Ragnaros’ door step within 4 weeks. The Vanguard (Rated BG division) offered their services by signalling their willingness to alter their PvP teams so that some of them could participate. Their offer was touching but I didn’t want to handicap their schedule.

Step 2: Get the word out

Once I finished assessing the overall damage and losses to the roster (no tanks, a completely depleted melee roster, no casters but a relatively unscathed healing corps), the next step was to get our numbers up again. Thankfully I had the whole weekend to try to pull that off. It would take a completely herculean effort to get players onboard. I would be targeting players who were looking for a fresh start or who were just getting into Firelands. Messages were sent to every player who applied but were turned down because we didn’t have the room. In essence, we were reactivating the reserved list. We told them that there were numerous roster spots available and that they would have a crack at earning and securing them.

Then I received a rather interesting proposal and this where the luck factor came into play. Turns out one of the players who I declined earlier told their present guild what had happened. The two of them started talking and before I knew it, I was dragged in. It was a 10 man raiding guild that had made some progress into Firelands but they were experiencing a myriad of attendance problems. In other words, I was presented with the offer of a potential guild merger. I didn’t even have to stress over sharing officer status or anything. From what I was told, the leaders were tired and wanted a new experience where they could just focus on their game and didn’t want to worry about things like recruiting anymore.

Again, that’s the luck factor coming into play. On Monday, we held a trial raid. We didn’t have the numbers to pull off attempts on Ragnaros (and I wouldn’t dream of going back in there, at least not for a while). The next course of action was to get both groups acclimated and used to each other. I wanted to see if there were going to be any potential personality conflicts. We ended up stepping into Blackwing Descent on 25 and had some fun in there for the next few hours blowing up as many bosses as we could before time ran out (and wow I didn’t realize the extent of the nerf).

Step 3: Meet with every new player coming in

With every recruit who was interested in joining and every player who was coming in, I did my absolute best to sit down with them and answer their questions. You figure players who are getting pulled from their sense of familiarity into a completely brand new setting are going to want to know what they’re diving head first into. I set aside some time and hung out with them on their voice servers and addressed their concerns as much as possible. The biggest thing here is be honest. If you don’t know, just say you don’t know. While GMs are often expected to know everything, that expectation is far from reality.

Even though the guild took a fatal blow, we’re going to be okay. The guild is evolving from a simple WoW guild into a truly multigaming community (League of Legends!). Although, I’m disappointed at losing several friends. These were players who I trusted and confided in. This experience only goes to show that you never truly know who your friends are going to be in this game. Some people change, some things don’t. That’s the way it goes.

Heck, we even picked up a weekend raiding 10 man guild in the process. If any players out there are looking for a solid 10 man group to run with on the weekends, look us up (4 PM – 730 PM Saturday and Sunday afternoon).

Bonus step: Reflection

This is a great time to reflect and think about your guild some more and what you want to do with it. I’ve had to make compromises and look the other way at times for the sake of guild cohesion in the past. After this though, I’ve developed a better understanding of what I wanted to do and what I expected from the team. As Mel said, it’s possible to have elite players without the berating elitism. Even though the process will take longer, it’ll be better for recruiting and for the atmosphere in the long run.

It’s a good thing Enjin allows us guild leaders to create multiple application forms.

We’re about to finish out our first week in Firelands. We’ll be back in front of Ragnaros in no time.

Has your guild experienced a rebuild? What steps did you take after the fact? Did it ultimately end up working? Was there anything you wish you could have done differently?

Interview with a GM: Mel of Edge

This is an interview in a (hopefully) ongoing Interview with a GM series. Today, we sit down with Mel of Edge and one of the bloggers at Sacred Duty.

At what point in your gaming life did you suddenly decide that you wanted to be a guild leader and what led to that decision?

I can only really answer the spirit of the question, and not the substance of it, because Edge doesn’t have a Guild Leader.  The GM is a level 1 alt, and you can’t prove that it’s me.  We run with a council of officers.  There are four of us – I’m the Raid Leader and tank officer, but it’s much more than a one-man show.  We all work very hard to keep the guild running effectively.

As far as being in a leadership position in a guild goes, though, it’s not something I’d ever thought about before it was inflicted on me.  I was a fairly new raider when I joined Edge – I was inexperienced, but they headhunted me out of a ZA pug (the original ZA).  About three months after I joined Edge, the RL and MT retired, and the other officers asked me to take the job.  I was young and naive and should have known better.
Raid leading can be very rewarding, but it’s a lot more extra work than I would have believed when I first took the job on, and a lot more added pressure.  I decided to take the job they offered me because I didn’t know how much work it was going to be, and I wanted to give back to this nice guild that was letting me see content with them.  I’m not sure I’d be able to make the same decision knowing what I know now – but I wouldn’t give up the experience, either.  I’m not sure I can explain that dichotomy any more clearly, as much as I might wish to.

Tell me about the loot system your guild uses and how it fits in with your guild’s culture.

We use loot council.  In my opinion a properly run loot council is the most progressive loot system.  It allows you to put loot where it will best assist the raid in downing bosses.  It prevents any worries about DKP hoarding with tier tokens.  So long as the loot council isn’t corrupt, there isn’t much of a problem with drama.  In the 3 years that I’ve been an officer in Edge, we haven’t had an issue with corruption.  Loot is handled fairly, but we’ve been able to deflect loot onto DPS or healers when we’re stuck at a particular gear check to help us over that hump.  It’s never going to be an enormous difference, but small advantages add up.

What is the typical application process like? How are players handled who pass and those who don’t pass your standards?

All apps get posted to a private members forum for our guild.  Good ones will get contacted for an interview.  Our interview process is typically fairly long and involved, and it focuses mainly on “getting to know you” types of questions.  WoL can tell us if a player is good, but it’s very important to us that people will fit in with guild culture.  We want to get a sense of people in an interview, and we want them to get a sense of us.  If people are going to spend up to $55 to raid with us, we want them to have a very high chance of success in the trial.

Following a successful interview, there’s a 4 week “initiate” period, where people get to prove that they’re worth a raid slot.  The biggest hurdle to clear is not standing in fire.  It’s an unofficial policy with us that nobody fails in their first raid – it’s hard to join a new guild, often a more progressed guild, with new strategies, and immediately be perfect.  But we do expect trials to be competitive with our established raid force in most performance criteria (gear is taken into account) very quickly.  We can’t afford to carry people.  Generally we have a fairly high success rate on trials, roughly 75%.  We like to believe it’s due to the thorough interview process, thorough vetting of the application and logs, and because we’re willing to give trials a real legitimate second chance, no matter how disastrous the first raid was.  Some of our best raiders had a horrible first week.

If someone fails their trial, they’re either offered friend rank in the guild, or they’re asked to gquit “at some point in the next couple of days, when it’s convenient”.  It basically depends on how much a part of the guild’s social atmosphere they’ve made themselves.  As a general rule, the ways to fail a trial in Edge are to tunnel vision or firewalk.  Meters aren’t our primary measurement of playskill.

Rumor has it that your raid group does not utilize ready checks. If it’s true, how come?

Ready checks are an opt-in system, and opt-in systems deflect responsibility.  Instead, we make the choice to assume that everyone is at keyboard and ready to play when we’re raiding – when they’re expected to be.  We’ll often be discussing strategy during runbacks, so it’s a bad time to just take off the headset and run AFK anyway.  If someone has to take an emergency break, the onus is on them to inform the raid, and then we wait.  But I don’t see a reason to waste 20 seconds on every pull just to ask if everyone is actually at their keyboard, when I could just be informed that someone isn’t there for the one pull that it’s an issue. 

Ready checks are just one convenient example of a culture of personal accountability, though.  We always try to encourage personal accountability – own your actions and own your mistakes, and respect the time and effort that thirty other people are putting into the game.  Randomly running away from the keyboard is a waste of everyone’s time, so we encourage it to be kept to a minimum as much as possible.  “Opt-in” systems are generally bad, because they discourage accountability.  You opted in by joining the guild in the first place.  The onus should be on individuals where possible, rather than on the raid leadership.

In your opinion, is it possible to be an elite player without being elitist? (As in, extremely skilled without the negative, berating attitude).

A little bit of elitism isn’t always a bad thing.  It’s okay to be proud of your accomplishments in WoW.  It’s okay to know that you’re a skilled player.  You can be an elite player, and an elitist, without berating, or being negative.  In some ways, I think the two parts of the question are completely unrelated to each other.

I’ve seen a fair amount of negative attitude and berating from 5k DPS pugs in LFD, complaining about how bad group DPS is, and how everyone sucks.  I’m a fairly good tank, and I’ve never vote-kicked someone from a 5-man in the entire time the system has been around.

Attitude is separate from skill, I think.  Being good at Warcraft does not make you a bad person.

Every guild has its share of stories. Whether they’re humorous or inspiring, there’s usually a lesson associated with it. Do you have one you’re willing to share and something to take away?

On May 31, 2010, one of our raiders announced that his wife was pregnant with their first child.  At the time, we were working on Heroic Lich King (25).  We’d had some very good pulls on the fight, and were nearing a kill – but this raider didn’t know that, because he’d missed a few raid days due to vacation.  One of our resident smartasses suggested that Collider should name his child Arthas, if we killed the Lich King that night.

Collider agreed, and made a solemn promise  that he would do so. The ending of the story is fairly obvious at this point.  We spent the entire three minute RP phase at the tail end of our first H-LK kill tormenting Collider about what his wife was going to do to him when he told her he’d promised to name the baby Arthas – male or female.  We spent the next seven months inquiring solicitously about baby Arthas, guild mascot.
We were unable to convince him to promise to name his second-born Halion.  I guess he learned his lesson.

How do you evaluate underperforming players? Is there a window of opportunity for them to work themselves back in and if not, what eventually happens to them?

The short answer is that underperforming players get a talking to (several, actually) and a chance to shape up.  We’re very very tolerant of people who’ve made it to raider rank.  It takes a lot to get demoted for performance reasons.  It helps that we recruit for a certain self-motivated attitude, and a sense of personal responsibility, I think.  I have never had to demote a raider for performance reasons, in three years.  In a couple of cases, people have demoted themselves, after realizing that they just weren’t willing to make the commitment to keeping up that they used to be. 

I firmly believe that loyalty works both ways – that it HAS to work both ways.  Someone who has demonstrated loyalty to the guild deserves the opportunity to fix things.  That’s the commitment that we make to people in order to earn that loyalty.  The guild stands by it’s membership, and the membership stands by the guild.  

Evaluation is fairly easy, though – ask the healers.  They know who’s taking damage that they shouldn’t, they know who’s using healthstones, and they know who’s healable and who isn’t.  Healchat can always tell you who’s underperforming.  The meters are the last thing anyone should look at to evaluate performance, in my opinion.  You can teach anyone to run a rotation, it’s the easiest thing to fix.  But you can’t teach reaction time, or survival instincts.  Dead DPS does zero DPS – we try not to recruit firewalkers.

If you could say one thing to a player who aspires to start their own raiding guild, what would it be?

I don’t know, I never started a guild.  That’s a terrifying prospect.  A much better idea is to join a raiding guild and somehow have them thrust leadership upon you.  It’s much less work.

More seriously, I would suggest that you figure out your goals and policies in advance and write them down.  You can modify them later, as necessary, but you need to know what your guild exists for, and how you’re going to accomplish those goals.  Are you a hardcore raiding guild?  How many hours a week are you looking to raid?  What ranking are you aiming at, roughly?  What do you need to do to make all those goals happen?  Do some research, have an idea of what you’re getting into.  And above all, have clear goals, and clear policies designed to support that goal.  Everyone who joins the guild will have an idea of what it’s about, and when you make decisions based around the goals and policies everyone will know where they’re coming from.  And when you have to go “off book”, think it through, and be consistent.  Avoid making exceptions, because when you do it once, you’re stuck dealing with exceptions forever.

When raiding, what’s considered a good day? A bad day? When would you call raids early?

There’s a few obvious situations when we’ve called raid early: when all the content is dead.  Or when we’re obviously not going to finish all the content in one night, but would only need an hour or so on the second night, we might finish half an hour early on night one.  We call raids “early” by a minute or two if the next pull would take us overtime, or if a boss dies such that we don’t have time to get a pull on the next boss after clearing trash.  But we don’t ever call raids early for “bad performance” – especially in progression.  Sometimes, pounding your head against something is worth doing, just to know how much it hurts so that people avoid doing it again.

A good day and a bad day entirely depends on context, but for me it’s less about how much we get done than it is about how well we play.  We had nights in T11 where a lot of content got cleared, but it still felt like an awful night, where the raid wasn’t focused, and there was a lot of “phone it in” play.  We had nights where bosses just wouldn’t seem to die that were fairly good nights overall.  I’m a happy raid leader when my raid is awake and paying attention and engaged, and I’m an unhappy raid leader when the converse is true.

Thanks again Mel!

This Week on Plus Heal: July 20

General Discussion and Leadership

Evaluating if Healers are Ready for Tier 12
Why do you have more than one Healer?
Mana Regen – How much is too much?

Druid

Haste vs Mastery

Paladin

Itemization Discussion

Priest

Holy Priest Raiding Guide
Holy – Still Effective?

Shaman

Not a lot of Shaman news around PlusHeal this week, but a discussion on the balance controversy is definitely in order!

Moonwell Chalice Discussions

(Priest) Moonwell Chalice
(Shaman) Moonwell Chalice

Want to discuss or leave feedback on the Matticast? Visit the Matticast forums!

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Feel Free to use any of these images to do so!

A special thanks to community member Eressea for creating these awesome graphics for us!

How to Lose 14 Players in One Night

It took the guild 3 years, but it was bound to happen sooner or later.

I just lost over 14 players from my raiding roster.

It started out as a simple personnel disagreement. There was a quiet debate raging within me for some time. On the one hand, I understand the strains of progression raiding and the impact it can make to a roster especially on the drive to having flawless raid nights. We all want a mistake-free raid group with players who can ace every obstacle thrown at them.

But does that mean putting up with personalities you don’t agree with all the time? The game was getting to the point where it was no longer fun for me.

Actually, scratch that. The game itself was fine. The managing social dynamics and personalities aspect made the game not fun. All I ever wanted to do was kill internet dragons, with friends or otherwise. One of the policies I even had in place for players was that they weren’t required to be friends with everyone. They didn’t have to go to the bar with them or anything. Over time, however, I began to wonder if that was a standard I could hold to myself. I realized that I had a very difficult time doing that because of all the added responsibilities and inter-personal problems that I had to deal with as part of my rank. As a player, in contrast to being an officer or guild leader, the only person you really need to be cool with is the GM. If the GM isn’t cool with you, then there’s no point in being there. This goes hand in hand with the chemistry clause – The right for applicants to be rejected because they don’t “fit” with the guild.

Competence and likeability are not mutually exclusive. The players I’m looking for have both. But it seems that the higher the skill level you go, the more disrespectful people become. Why? I can’t help but wonder if it’s because they believe their skills can give them an excuse to act however they want and get away with it. I don’t want to deal with that. If a player is skilled but not likeable, I’ll end up showing them the door. If a player is likeable but not skilled, eventually a newer player will work their way in and take their spot. That’s just how it is going to be.

Respect the chain of command

For any budding officers out there, this is the most important rule. If you bring up an idea, any GM worth their salt will at least hear you out and weigh all the negatives and positives associated with it. It’s up to you to sell your perspective. But once the decision from the top is made, that’s that. There is no higher authority to appeal to. You’ll have a hard time finding a GM who says otherwise. Do not try to circumvent it even if you know every fibre of your being says it is the right or wrong thing to do. The only thing you can do is look inside yourself and decide if it’s worth leaving over. That choice is absolutely yours to exercise. There’s no contract obligations that force you to stay in a guild.

In this particular case, cliques were cliques. When it comes to social groups like this, nothing’s going to stop people from playing with who they want. Trying to would just cause a social group to leave and create their own guild. This was a scenario I actually had in my mind as a realistic possibility. I don’t take kindly to ultimatums or threats of leaving at all. Given the option between killing internet dragons with people I’ve shared beers and had a good time with versus players who are willing to throw other people under a bus at a whim, I’d rather shoot for the former. I absolutely love raiding but not at the cost of my own mental health. Leading a guild isn’t easy at all when it comes to executive level decision making.

I still maintain that is perfectly possible to raid in a progressive raiding environment with people who you enjoy playing with. I see it in other guilds all the time. It’s my ongoing goal to reach that state, current drama aside. The only thing I can do is look forward and exercise my recruiting skills. And what an opportunity!

The thing about hindsight is that it always occurs after the events. I wish I had gone on offense sooner and made earlier changes. I don’t know if that would have offset the events, but it means I would have been forced to start the rebuild earlier. You always think and second guess to yourself wondering if that was the right thing to do. Or if there was another alternative solution or another way. I can’t answer that because I don’t know. I felt I offered enough of a compromise by allowing a player to stick around in the guild and idle on our Mumble servers even if they weren’t in our raid team any no longer. But that’s not enough.

Regardless, I’m sure they’ll be fine. I know for a fact we’ll be fine. 9 out of 10 rebuild guilds don’t actually make it and I have zero intention of being a statistic.

I also may have made up said previous statistic.

My options

  • Do 10 mans
  • Look for another guild
  • Quit the game
  • Rebuild us back to even strength

10 mans are okay. I could go look for another guild. I could just retire from the game and step down from blogging and writing on WoW Insider.

Or I can pick my ass up off the floor, dust myself off and get back to work. I challenge you to find a GM more determined than myself. Am I saddened? Yeah, a little. Do I feel that I can recover? Oh, you bet I will. This is a great opportunity!

That being said, Conquest is open for business. Firelands 25 man raiding only and we’re presently 6/7. We’re looking for all players in any position. I think we’re stacked on Resto Shamans though. I have almost no melee DPS remaining so I’ll be entertaining Rogues, Warriors, DKs, Enhancement Shamans. Hunters, I have many of. But at this point I just need bodies. I’m interested in any caster classes. I’m also looking for hybrid specced tanks who can double as DPS (a main tank and an off tank position).

Join now

If you have any questions or want to discuss a few things beforehand, feel free to get in touch with me or Lodur anytime.

How to Move and Heal

Do you know what one of the leading causes of tank death are?

Healers not being in range.

The other cause is not enough healing (ba-dum-tsch).

Whenever I jump into pickup raids or heroics as a DPS player, I am stunned at the inability of players to move and heal. This is an absolutely essential skill to have no matter what kind of healing class you play. We’ll go over a few tips to help get your confidence up to the point where you can effortlessly heal on the go. There aren’t any big secrets or special techniques. Much of it comes with foresight and experience.

Use your instant spells

HoTs, Renews, Shields, Ripties, Holy Shocks, and even Circle of Healing (Inefficient as it may be)! The moment they’re on the run, you need to be able to keep up with them. In most cases, you do not have to keep them at full health when they’re on the move. You just need to keep them alive with a nice margin of health. Instant spells are enough. Once they stop moving, start bomb healing them back to a comfortable level.

Hustle!

Body and Soul yourself. Switch to cat form. Ghost Wolf it. If you need to haul ass and you have a way of speeding up your movement, do it! Stop what you’re doing and move it!

Plan accordingly

Movement phases during raids can usually be planned in advanced. In the Lord Rhyolith encounter, tanks have to haul the ads from the middle of the room to the exterior. In Beth’tilac, large drones are manhandled to a preset location at the back of the room. If you know the rough location where the tank will be at, you can position yourself closer to that point to minimize your movement.

Leapfrog it

You move. Then they move. Then you move. Then they move. During Shannox, I’ll drop a Barrier on the tank and start moving in a pre-arranged direction. Once the Barrier falls off, they start coming towards me. We keep repeating this pattern where both the tank and the healer alternately move until we get to where we want to go.

Stand closer to them

Many of us have been trained to stay as far as possible away from a boss as DPS players to avoid different attacks or things on the ground. As a healer, being at max range can be a liability. The moment your tank moves the other way, you’re stuck playing catchup. Don’t be afraid of closing within 20-30 yards. This gives you additional flexibility and freedom for the tank.

Use your cooldowns

Even if they’re not taking large amounts of damage, a Pain Suppression of sorts can do wonders. If the tank needs to move, consider using a raid wide one like Divine Hymn or Tranquility. It’s like using a shotgun on a cockroach. It’s overkill, but it works. Wouldn’t recommend this unless you absolutely had no outs.

Have healers at different areas

If the tank is going in a predictable circle from point A to point B, have a healer at each point. The moment the tank comes into range of one of the healers, they’ll be under their responsibility. Don’t be afraid to call for help. If you can’t reach your main tank, say so. Hopefully there’s a healer nearby who will see the tank light up on their raid frames and switch to them until you’re back in range again.

Being vocal

Don’t be afraid to say things like “Stop moving” directly to your tank. If they can’t stop, at least they recognize that they’re on their own for a few seconds before you’re back in range of them. Work with them beforehand and arrange what will happen if the two of you aren’t in range of each other. Your tank can use that as a cue to use a potion or a Last Stand.

If you want some additional practice, step into some battlegrounds and participate in some PvP healing. Now it’s your turn. What other techniques would you suggest for healers on the go? Have any lessons or stories relating to healing and movement?