WoW Insider’s Raid Rx Makes a Return

I’m in class right now so I don’t have much to add (Learning about policing and media perceptions and stuff, good lecture, contrasting police forces all over the world. Did you know Canada doesn’t have water cannons to deal with riots or protests?). Just wanted to raise awareness and shamelessly promote it. You can find it on WoW Insider. This week’s post is about the raid healer leader. Here’s an excerpt:

In the past, I didn’t become the healing lead because I was asked to. I saw the disarray of healers we had. I knew how disheveled we were as a unit. Because of my dissatisfaction, I decided to do something about it. I know some of you are thinking along the same lines. Maybe you feel there is no direction or order or structure. Perhaps your raid leaders aren’t taking it seriously or are even ignoring the healers entirely expecting them to sort things out amongst themselves.

If you don’t see anyone else doing it, take charge of it yourself. You’re going to feel overwhelmed at first. I know I did. It’s up to you to turn your ragtag group of healers into a lean, mean life-saving machine.

6 Influential Factors in Loot Council Decisions

This is a behind the scenes look on the Conquest forums detailing loot factors that are taken into account during loot council disputes. Some readers expressed interest in learning more about the specifics and here they are.

Loot is the single biggest headache involved with raiding. If you are a person that values yourself over the guild, then you want to reassess why you are in this guild, or why you want to join this guild. Ask yourself “do I want gear to raid or do I want to raid for gear?” Hopefully, you are a person who will choose the first option. If all you want is to raid for gear, then Conquest is probably not for you.

Nothing can avoid disagreements over gear. The Loot Council itself has an odd number of members specifically to avoid a deadlock on a piece of gear. Please keep in mind; we will do it as fairly as possible. If you felt you were treated unfairly and made a mistake, place yourself in an officer’s position and look at it from that angle.

If you still feel we error, please get in touch with Mallet and discuss it with him. Unfortunately, we cannot reverse decisions unless the item was erroneously awarded (as in mislooted, which can only be fixed via tickets). But your thoughts will be taken into account for the future.

How to express interest

Say Interested – If the item is a significant upgrade for you in your current spec and role. Best in slot also applies.
Say Pass – If the item is a minor upgrade or you’d like it for an off spec.
Say nothing – If you have zero interest at all in the item.

A countdown will be applied. At the end of it, there will be a dash (-). Interest expressed well after the dash will not be factored into account (unless there was no one interested at all during the countdown).

Note: If you equip a green to ninja gear and attempt to influence the council, you will be gkicked.

The gear reward process

5 members consists of the Loot Council. They each have their own individual personality and are 5 different players. Each council member has 1 vote used to decide who receives an item if there are multiple players interested in an item.

6 Influential factors

Current rank and position: Initiates and Subs will not get loot assigned to them if there are members in the raid with Raider status that has interest. This is to prevent people from joining, getting a few pieces of loot, and then leaving. It is basically a form of DKP. It forces people to have a vested interest in the guild to receive gear. This may be overlooked based on performance, attendance, or the amount of loot already received during that raid. To attain Raider status a person must be a member for a few weeks and attended (or been on vent and available) a minimum of three raids per week.

Attendance: Raid attendance is extremely important. If players aren’t here to raid, they’re not going to be able to contribute. Remember that loot drops will be awarded in order to be as effective as possible. This means there is a higher chance that a player who attends 3-5 times a week will get an item over a player who only shows up once a week.

Effectiveness: Is it effective for the guild as a whole? Will you be able to utilize it and ensure that it does not become useless? We want to ensure that items aren’t going to be wasted by being awarded to alts or off specs unless there is no main interest. Paladins looking to obtain DPS Plate gear aren’t going to get it if they’re in raids to heal. It does not maximize the effectiveness of the item if it is not being used.

Current items: A player still wearing Heroic or Normal Naxx level gear is going to have a higher chance of being awarded an item. Keep in mind that this will not always be the case. In certain situations, while the item in question may be a larger upgrade for a newer player, it could be awarded to a veteran player who has been in there for weeks or months on end trying to get the item.

Equal distribution: Loot will be distributed as equally as possible to the appropriate classes that need them (at least, we’ll attempt to). It is unlikely for players to receive more than one item from a boss. But it is entirely possible for players to receive multiple items in one run. We cannot control what items a boss drops. The last thing we want to do is shard a piece.

Set bonuses: With certain classes, some T7.5 bonuses are just plain awesome to have. If you have an odd number of set pieces (like 1 or 3 set pieces), we want nothing more than to help activate them.

Self improvement and teamwork

The main tanks in the guild are able to talk amongst themselves and figure out who needs upgrades over the other first. They do this purely through communication and cooperation by figuring out their weaknesses and identifying the items that benefit them the most. When tank items drop, they are able to compromise.

I encourage other players to do the same with the other classes or other players wearing similar armor types. As an example, I try to work with the other Priest and clothies to see who can benefit more.

90% of loot drops is handled informally among our members. They all take turns passing and are aware who can benefit items the most. It’s the 10% where loot council has to step in and make a decision. The trend here is that it ends up mostly being trinkets, rings, or weapons.

* Note: Anyone is free to take this post and modify or use accordingly for their own guild. Yes, you have permission. Don’t have to email and ask.

Heroic Sartharion 3D Conquered

matts-drake

It is done. Approximately 24 hours since the experience and epiphany I had last night, it all paid off.

Sarth and his 3 drakes are down.

Twilight Drake

A big thank you goes to everyone in the guild. Without their efforts of them, the assistance of the Plus Heal Community, and the various bloggers who’ve written about their experiences, this post would not be here right now.

The handling of the Drake was flattering. The officers and an overwhelming majority of the guild felt that I should have gotten the first one.

Needless to say, I double checked to make sure.

The last thing I want on my hands is a riot because the GM gets awarded the first Drake. I’m not one for mounts. Even though I made a Flying Carpet, I still ride on my purple Gryphon. But I guess the Gryphon will get rested for a while.

Subsequent mount drops will be handled with interested members rolling instead of the loot master doing a raid roll. This gives players a measure of control and it allows players who don’t care about the mount to opt out of rolling for the ones that do.

My hands were shaking once we got that Shadron down. It was the first time we hit that plateau and after that, it just felt like smooth sailing from there.

Total time spent: ~8 hours on just 3 Drakes alone
Time of death: 7:04 PM PST, January 28

  • Worked on the pull
  • Worked on the Drake positioning
  • Worked on Whelp and Elemental tanking (We used a Death Knight)
  • Worked on healing the ad tanks and the Drake tanks
  • Worked on surviving Fissures and Firewalls
  • Worked on timing Main Tank “saves” (Pain Suppression, Barksin + Survival Instincts combo, and Guardian Spirit)

Extra things

These points may be minor, but they might help you. We increased the healing from 6 to 7. This gave us 2 Paladins. The fight took slightly longer, but it paid off.

Now what these Paladins did was they spent 17 points into Protection to pick up Divine Guardian.

The moment I used my Pain Suppression on the first breath, I’d pick one Paladin and tell them to bubble. Since a majority of the raid members are standing together, this helps mitigate raid damage during that period. On the second save, the Druid tank on Sarth popped his Barksin and Survival Instincts to outlive that breath hit. At this point, if it goes off, I alert the Holy Priest to get into position because his Guardian Spirit is up next.

Reader Rivendael brought up a great comment that I wanted to reiterate:

Hi Matt, I’m surprised that you have to watch the animations at all :)

It’s very responsible of you, considering that most healers need to/are very used to watching mainly health bars, but in the end, I’d say that the job of watching for breath cooldowns should in fact fall on the tank.

As my guild’s druid tank on Sarth (we’ve downed 3D), even before the fight, I establish player orders for the cooldowns we’re using. When Vesp lands, I call for the first cd-user to “prep” (usually all my healing pallies and priests). When I see the breath animation, I call for the prepped player to use his cd. Then I call for the next player to prepare. And so forth.

My healers just need to macro their cd to me and be in range, that’s all, and I take the burden off them so they can -visually- focus on their heals, while dodging lava walls and void zones. As the one player facing Sarth’s bigass head all the time, it’s the least I can do. Since your Sarth tank obviously has a mic, why not suggest that he do the same?

The answer to that is we both do it. The Sarth tank and I are able to watch for his head. As a healer, I like to use IceHUD so that I can see the health bar of my target, the health bar of myself, and the action that’s going around. This goes hand in hand with my heads up technique of healing.

The “double affirmative” from the Sarth tank and myself strengthens our judgment. It’s better to have two pairs of eyes on it if possible. It helps confirm that it is the right time to use a save when two players are saying the same thing. While there’s nothing wrong with allowing Sarth’s tank to call out when to use the save, I prefer keeping my head up instead of relying on reflexes to hit the tank.

Either we’re both right or we’re both wrong.

I do have a video from a DPS perspective. Just need to find a suitable host. Any ideas of a Youtube or Filefront alternatives?

Also: Ner’Zhul is ridiculously PvE competitive. We’re in the top 20 of guilds that have successfully killed Sarth 3D.

10 Seconds with Sartharion 3 Drakes

I’m the type of player that likes to relentlessly playback previous events (or wipes) in my head. I try to see if there’s anything I can do better from my perspective or anything I should have done differently. Here’s a 10 second mentally recalled highlight reel moment of a time that happened all too often.

We run a 6 healer setup and I’m the only one on the Sarth tank.

0:00

Vent call: Firewall, move!

*Casts Shield, Renew, and dives narrowly avoiding a wall*

0:02

Vent call: Vesperon landing!

*Casts Penance*

0:04

Sarth tank: I have the debuff!

*Casts Flash Heal*

0:06

*Casts another Flash Heal*

0:08

His attack animation stopped and he’s raising his head.

WAIT! HIS HEAD IS RAIS-!

0:10

Sarth tank: I’m down!

Reflections

Thankfully, that was just earlier on in the night. After I settled in more and got into the groove, I was able to get my timing down perfectly. The problem with me was that I ended up being off in my timing.

The timing was off enough to get our tank 1 shot.

But I managed to fix it. I figured that I was zoomed in too close on my character that I had to adjust my camera more to keep my sights on Sarth. That took up precious time and added increased risk.

I managed to solve it by maxing out my camera distance so that no matter where I ran, I’d still be able to keep an eye on his head.

FYI

I use his head as an indicator for when he’s about to breathe. When he tilts back, that’s the time to use the Pain Suppression.

What’s killing us

We lose 1 or 2 people to void zones in the beginning or to a Firewall. There is a bit of inconsistency. Some attempts, the raid group is able to blast through the first drake with no problem. In other cases, people are just getting sloppy or we have bad lag luck (like a player dying to a void even though they’re 15 yards away from it).

The second problem occurs when the third drake lands. Players are killing themselves. Going to see if that can be fixed by having Paladins “tactically bubble” at certain times to lessen the overall raid damage with that Shield talent thingy.

As for me, the 10 attempts where the raid lived long enough for Vesperon to touch down, I was able to squeeze off Pain Suppression fast enough for 7 of them.

That’s a 70% save percentage.

Not good enough Matt. Not good enough.

The No Asshole Rule: Constructing a Civilized Guild

This is one of the tougher pieces I’ve written. I had to wrestle with my internal conscience about how to properly word it. I couldn’t think of anything else better than asshole. I’ll probably end up turning away a few readers as a result, but this is something that has to be written.

Every time we play WoW, we interact with various people. We interact with people in partys. We interact with players in trade chat or out in the world. And there is no place we interact more then in our own guild. Whether you care to admit it or not, most guilds have an asshole. I’m not talking about the jerk who likes to get on his fat mount and block the quest turn in guy. Or the jackass who likes to hop up and down on your fishing bobber.

No, the assholes I’m talking about represent a type of cancer in your guild. You might be aware of it but most of you might not be.

This post is intended to be a wakeup call.

Several years ago when I was just a sophomore Priest, I went into a raid instance called Blackwing Lair. Throughout those weeks, I battle hard through every aspect of the zone. I pulled off the suppression room, mopped the floor with Vaelastrasz, Broodlord, and Firemaw. Spent hours practicing and then defeating Chromaggus until I came upon Nefarian before he fell.

A piece of Transcendence dropped and I was in line for it next. It was awarded to me and the elated feeling that players received after killing a boss and getting upgrades swept over me. Then another healer in the group sent me a whisper.

“Grats on the robe. Nice to be in a guild that awards loot to undeserving players.”

The feelings of joy vanished in an instant. I went from feeling the best to feeling like complete crap.

The Two Tests

Dr. Robert Sutton came up with two tests to determine when a person is acting like an asshole.

  1. After talking to the alleged asshole, does the ““target” feel oppressed, humiliated, de-energized, or belittled by the person? In particular, does the target feel worse about him- or herself?
  2. Does the alleged asshole aim his crap at people who are less powerful rather than those who are more powerful?

While some assholes are fully capable of doing damage publicly through guild chat, forums or ventrilo in front of your guild, there are some who are able to do their dirty work in private and are much tougher to catch.

12 Common Everyday Actions that Assholes Use

I’ll bold the ones that I believe are possibly relevant to you and your guild. This list is right out of Sutton’s book as well.

  1. Personal insults
  2. Invading one’s personal territory
  3. Uninvited physical contact
  4. Threats and intimidation, both verbal and nonverbal
  5. Sarcastic jokes and teasing used as insult delivery systems
  6. Withering e-mail flames
  7. Status slaps intended to humiliate their victims
  8. Public shaming or status degradation rituals
  9. Rude interruptions
  10. Two-faced attacks
  11. Dirty looks
  12. Treating people as if they’re invisible

All of us have acted like assholes at one point or another. Some days we lose our cool. It happens. We just have to do a better job of trying to control. I’ve lost my temper before and I’ve said things that I regretted immediately.

But the certified guild asshole? He has a level of persistence around him. He has a history of the consistently results in one person after another feeling like crap. They feel humiliated. Disrespected. De-energized. Constricted. Suffocated. In the end, they just feel really bad about how they are.

In short, the certified asshole gets the title because they are always treating people like crap around them.

Do you realize that you spend 15 bucks a month to play WoW? Where does it say you have to spend those 15 bucks playing alongside assholes who do nothing but treat you like garbage everytime you’re on? You deserve a lot better than that. There have even been studies that have shown that interacting with assholes often can lead to physical health problems like anxiety, fatigue, anger and depression.

An asshole can have a serious negative effect in your guild because they suck the life and energy out of people through smaller and seemingly insignificant act as opposed to one or two flareups. Consider the officer who reminds a healer that “he sucks” at healing every chance he gets. Or continues to belittle them with questions like “Why are you so bad?” It’s annoying and its utterly stupid.

The human brain perceives negative interactions in a bigger way than positive interactions. Sutton states that negativity can have an effect that’s five times more powerful than a positive statement. It takes a lot of support from positive people to help counteract the energy drained by one asshole.

The No Asshole Rule

If only it were unnecessary for guilds to not need the no asshole rule. Its quite simple.

It is entirely possible to have a productive and constructive guild without resorting to destructive methods.

Set clear expectations and standards of your players. How they should act and how they should conduct themselves. The moment any one of them pushes the line or crosses it, you have to take action. If they treat people like dirt in a pickup group or master loot themselves a trinket in a run they organize, there is no place for such behavior.

You don’t have to be an asshole to get the message across to someone. It can be done critically and it can be done firmly. More importantly, it can be done in a civil fashion.

Enforce the rule or don’t have it at all

You know what’s worse then having an asshole in the guild? Not doing anything about it when the rules specifically state that such assholeish behavior isn’t allowed.

It ends up being nothing more then a paper tiger.

Why do guilds put up with it?

There’s a belief in that having negative outbursts are character flaws that become tolerated if people are talented, intelligent and harder to replace. Talent can justify guilds looting items to these douchebags and we end up sending this message:

If you’re really good at what you do, you can get away with being a really big asshole. Actually this isnt just limited to guilds as it applies anywhere you go, really. Whether its at work or at school, the philosophy appears to be the same.

If you display words about treating people with respect but allow or even encourage the opposite behavior, it becomes useless. You end up being seen as a hypocrite and as a cynic. Players will lose faith in you and in the guild itself. Assholes multiply. When players see a person acting like one and is left unchecked, they’ll give in to their own inner rage and start doing the same thing.

Either enforce the rule or don’t implement it at all.

Life is too short for you to work and play among assholes.

 

I do want to encourage you to pick up this book if you’re into management or leadership. Heck, even if you’re just looking for a good book to read. Maybe you’re a teacher or you work in an office. There’s a chapter on how to deal and cope with assholes. It’s called the The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t by Dr. Robert Sutton.